Reviews about Medical SPA hotel Gradiali 4* (Palanga, Lithuania) for 2024 – Hotel rating and expert opinion

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Spa Hotel Gradiali

ул. Ванагупес 15, LT-00169 Palanga
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Exceptional Reviews: 236
9.7
10
overall rating
9.7
10
treatment rating

references

Elizaveta D.
06.09.2019

Positives

I liked everything very much. Good rest, treatments, food, nature all around! We plan to come again with our large family))) We recommend it to everyone!

Negatives

Our room did not have air conditioning. This did not bother us, because it was not so hot, but it is worth paying attention to when entering the room. Another minus is that the procedures were prescribed a couple of times in a row without a break. I had no problem running to the next office on time. But this did not allow me to relax during the procedures, thinking about how to be on time for the next one. I coped with it, but for my grandfather at 83 years old it was difficult. We must pay attention to age and in general when drawing up a plan for procedures, whether it will be the person has time to get to the procedure. I could go up to change, reassign the queue, but once I went up and stood at the counter for an hour, returning 4 times because the girl made mistakes in the schedule every time, canceled what was not necessary, forgot to add, reschedule procedures. True, for a whole hour , without exaggeration, I decided that I didn’t want to waste time on this again!
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Галина С.
30.08.2019

Positives

I visited the sanatorium for the second time. I was very pleased with my stay, and the weather was kind this year. I intend to keep the charge of vivacity and energy for as long as possible! THANK YOU!

Negatives

There can be no negativity after the wonderful mood you receive.
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Alena S.
25.08.2019

Positives

Good location of the hotel. Path to the sea through a pine forest. Beach with sand. The air is great.

Negatives

The hotel does not reach 4 stars. The quality of service is low. Unfriendly staff. Some people don't want to speak Russian. The refrigerator in the room is noisy and the telephone does not work. Also, the care products in the room are not replenished during cleaning. Give once upon check-in. The food is terrible. Very little variety for breakfast, lunch and dinner. 5 days sea pike on the menu. The cutlets are served from a ready-made frozen pack, store-bought. While you are eating 25 times, the waiters will come and take the dishes, they constantly loom and take the dishes through the person, and not from the edge. Medical services. It is worth noting that you want good staff for inhalations and massages. In comparison with the sanatoriums of Druskininkai, this hotel lags behind in all aspects. The staff does not control the time in the dry carbon dioxide baths; I lay there for 50 minutes instead of 20. During the baths, the staff does not monitor the condition of the patients (does not come in). The sanatorium positions itself as Russian-speaking, but young employees say that they do not understand Russian. We advise you to look for a better sanatorium.
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Оксана Ш.
18.08.2019

Positives

I'd love to come back again!
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Инна Ш.
16.08.2019

Positives

Modern medical center, close to the sea and forest. Excellent and varied food.

Negatives

There are no days off from procedures.
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Alexei Z.
05.08.2019

Positives

Excellent location of the resort, excellent food, attentive and helpful staff

Negatives

The only negative is the relaxation (salt) room. A large number of people are there with their mobile phones turned on. Please put up a "no cell phones allowed" sign!
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Bratislav G.
04.08.2019

Positives

Everything was great . I recommend. We are planning to come again. Special thanks to the masseuses Galina and Irina. We were pleasantly surprised by the abundance, quality and variety of food.

Negatives

Disproportionately short periods of time between meals. In the physiotherapy room, it is advisable to follow the rules of hygiene (exchange of disposable sheets and disposable towels under the head).
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Marina O.
28.07.2019

Negatives

Far from the city center, 35 minutes walk
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Наталья К.
25.07.2019

Positives

I vacationed with my child from July 5 to July 18, 2019. I liked everything. We were 100% relaxed. The hotel is modern, in good repair. The food is excellent, no frills or junk food, everything is balanced and tasty. Wide range of fish dishes, salads, delicious coffee. The room is spacious with a view of the forest, close to the sea. I really enjoyed my visit to the Spa, especially the division into adult/children's areas. I liked the terrace on the 8th floor. There is a children's room. I recommend.
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Андрей О.
24.07.2019

Positives

1) good medical equipment

Negatives

1) Disgusting food 2) Unfriendly staff 3) Uncompetitive price/quality ratio
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Марина С.
15.07.2019

Positives

I liked the location: close to the sea, surrounded by pine forests, 40 minutes walk to Palanga. Enough wellness treatments. Bed linen and towels were changed regularly. Food is good, varied, every day there are different fruits and vegetables on the menu, ice cream for dinner every other day. In general, We had a good impression of our holiday in Gradiali

Negatives

Of course, the staff is not required to speak Russian, and vacationers should know English, but I would like to be understood, and this was not always the case. In the dining room for dinner I would like something dairy: kefir or milk.
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Igor O.
12.07.2019

Positives

All liked it
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Anna K.
28.06.2019

Positives

everything was wonderful - food, treatment. The location is super. The work of the staff is all top notch. The room is cleaned very well. We will go again. Thank you very much!!!
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Леонид Г.
09.06.2019

Positives

Everything is perfect except the food.

Negatives

It’s a pity that the cook turns wonderful products into something unappetizing and unedible.
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Igors J.
02.06.2019

Positives

I really enjoyed my stay and treatment at the sanatorium. The staff does their job at the highest level. The food is very tasty and varied. Cleanliness, daily cleaning. Excellent SPA. We came for treatment and relaxation. It was a success! We'll come again!
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Татьяна Ш.
13.05.2019

Positives

The hotel's SPA has a very well-thought-out and well-organized system for wellness and relaxation. Everything is clear and without failures. Angels work there! Will definitely be back next year
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Ирина Я.
04.05.2019

Positives

Excellent dietary food, respect to the chef. Exercising in the pool. Great weather. Good modern medical equipment.

Negatives

Reluctance to speak Russian. Out of 12 massages, only 3 were done professionally. In the dining room in 30 minutes. Before the end, the most delicious food is gone, and don’t expect that they will bring it. At the reception there is complete indifference and unwillingness to resolve any issue, even in English.
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Answer from Spa Hotel Gradiali

Благодарим за ваш отзыв, Мы обязательно учтем все замечания и будем работать над тем, чтобы каждый гость был доволен отдыхом.

Jurijs B.
04.05.2019

Positives

A quiet, very cozy place among pine trees on the shores of the Baltic Sea. Pleasant, helpful staff, who understand, however, often only if the vacationer speaks English, simple but very tasty and healthy dishes, prepared with soul, a wide variety of medical procedures. Perfect cleanliness. Peace and quiet.

Negatives

The very small pool is completely unsuitable for swimming and not very suitable even for physical therapy in the water. Narrow strips along the 1.5 m deep sides make it difficult to perform a limited number of exercises. The girls coaches try very hard, but little depends on them.
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Zinaida K.
23.04.2019

Negatives

I didn't have enough kefir for dinner. For sweets it would be nice to have not only flour products and fruits, but also desserts. It is necessary to equip a smoking room and prohibit smoking at the entrance, in the room you open the window and cigarette smoke comes into the room,
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Answer from Spa Hotel Gradiali

Благодарим за отзыв! Курилка будет сделана и установлена 01 июня. Кефир обязательно будет каждый день! По поводу десертов также предусмотрено разнообразить ассортимент

Анжелика М.
08.04.2019

Positives

Very comfortable atmosphere, clean, quiet, and all the staff are very kind

Negatives

Very small pool and not comfortable
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Lena Z.
17.03.2019

Positives

Everything was very good!

Negatives

All liked it
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Larissa V.
15.03.2019

Positives

I liked everything, I discovered Latvia and the city of Palanga. There are not many people, the procedures are good, everything is fine. The food is very tasty, I’m also pleased with the accommodation and staff

Negatives

no complaints
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Evgeniy G.
08.03.2019

Positives

An excellent sanatorium in the format of a 4* hotel, excellent cuisine, comfortable rooms. Excellent medical base. I CAN confidently recommend

Negatives

Not the coolest dinner with a complex diet. But it's okay
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Tatjana B.
18.02.2019

Positives

delicious food, a lot of vegetables and a variety of fruits, I was pleasantly surprised by the procedures, everything is at the highest level and the young team of massage therapists works professionally, they competently set the time for the procedures at the reception! and I really liked it _ breakfast and lunch __ buffet __ dinner would be nice too! Everything was absolutely delicious, we liked it very much, we will come again!
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Максим К.
29.01.2019

Positives

Very nice helpful staff. Clean.good food
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Alexander E.
14.01.2019

Positives

Very helpful staff. When you contact us about any issue, they immediately try to help, and it is clear that they do not approach this formally. Food for every taste, high quality, but somewhat monotonous. The decor in the hotel is modern, everything is clean and comfortable, the room is quite large. The sea is nearby, along the path through a pine grove literally 5 minutes. on foot. I didn’t dare take a swim - after all, the temperature was minus 6, but I took a breath of sea air.

Negatives

There is no attempt by the administration to organize at least something joint for vacationers currently in the hotel. Therefore, there is some alienation between residents - people see each other every day in a restaurant or at procedures, but do not even say hello. Like the British, we were not introduced to each other. After ordering, I printed out the confirmation sent indicating that everything was included - both VAT and resort fee - and the amount was final. When checking out, the employee at the front desk calculated the resort fee for me separately. Showing her a printout in Russian was useless - she doesn’t speak Russian. The amount was small, so I gave up and paid. I didn’t go broke, but there was some residue left.
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