references
Людмила Мешалкина
14.02.2020
Positives
The Balnea sanatoriums are beautifully located in the park. Fresh air, a place to walk. The medical building is located close to the Balnea Splendid sanatorium. The staff of the medical department is qualified and friendly. Perfect cleanliness is maintained in all rooms. Towels are changed daily, bed linen and bathrobes are changed frequently. The quality of food is very good, we were especially pleased with the river trout and carp. The waiters in the restaurant are caring and friendly. All together contributes to excellent treatment and relaxation.Negatives
There were problems with the Internet
Answer from Spa Hotel Splendid
Уважаемая госпожа Людмила Мешалкина, спасибо за посещение нашего отеля Splendid Ensana Health Spa. Спасибо за оценку наших услуг. Мы с нетерпением ждем вашего следующего визита. С уважением, менеджер отеля.
Елена Таймасова
25.01.2020
Positives
We are very pleased with everything. We will find out the result of the treatment later. Thanks to all the staff of the resort!Answer from Spa Hotel Splendid
Большое спасибо за вашу похвалу! Спасибо за ваш очень положительный отзыв. Мы с нетерпением ждем возможности приветствовать вас в будущем. с уважением, менеджер отеля.
Пашкевич Игорь
16.01.2020
Positives
We're probably lucky!!!! Just before arriving at the sanatorium, they changed our room category (without changing the cost) and placed us in a four-star hotel room at Junior Comfort. Great spacious room!!Negatives
The impression is only positive!!!!!!!!
Irina Gorelkin
13.01.2020
Positives
The resort staff are all very nice and friendly people.Negatives
None of the representatives of your site at the resort contacted me, did not offer any program, I was very disappointed with the work of your representativesAnswer from Spa Hotel Splendid
Уважаемая Ирина, направляем ответ от sanatoriums.com: Уважаемая Ирина, каждый понедельник-среду-четверг, с 16.30 - 17.00, в отеле Эспланаде 4*, наш представитель ждет ВСЕХ желающих гостей для записи на экскурсию и для решения всех интересующих гостей вопросов. Данная информация указана в подтверждении о бронировании. Так же указаны контактный телефон и почта, куда ВСЕ клиенты могут позвонить по всем вопросам. Спасибо, что забронировали свой отдых через нашу компанию. Желаем всего самого наилучшего. С уважением.
SERGEY SHEVELYAEV
11.01.2020
Positives
We really liked everything. The hotel is good, the food is delicious, the rooms are warm and clean, they were cleaned every day. At first I even wanted to leave when I received treatment, I was upset that there was very little dirt, what kind of treatment was this, I thought. But Veronica explained everything competently, and then the doctor confirmed that the load was heavy and no more was needed. I got 3 mud for 11 days, and a thermal pool for the rest of the days, I didn’t even bother buying more mud. If some procedures do not work, you can change them without any problems, you can buy something additional. Everyone is very polite, you can get to the doctor without any problems, you can come early for procedures, if they have time, they will accept you. The transfer is excellent. The pool is open from 6 am to 9 pm, which is very convenient. I really liked the library, where you can go and read a book, go online and print out your boarding pass, there is no librarian, everything is freely available. Thanks to the hotel administration for tea at lunch and dinner. Thanks to Veronica, she was always in touch and resolved any issue. It would be nice to place information on the website that disabled people do not have to pay the resort fee; to do this, bring a copy of the certificate with you. We liked it very much, I hope we will come next year.Negatives
The only negative thing about our stay was New Year's Eve. On New Year's Eve, dinner was very tasteless and meager; ordinary dinners are much more plentiful and tasty. We left hungry after a couple of hours, without waiting for the concert or music. Let's go eat somewhere else.
Galina Gulina
30.12.2019
Positives
I liked the treatment, I hope it helps. Accommodation went without any problems.Negatives
I arrived at the aqua bike at 11:58, was refused, according to the schedule at 12:00, so I advise you to come for the procedures in advance. Breakfast can be considered normal, but lunch is very meager and does not at all resemble a restaurant. The service in the restaurant is inadequate, the waiters ignore orders, the administrator on 12/25/2019 stood and looked at the visitors with an absent look and chewed chewing gum. Inconsistency between restaurant and front desk workers.
Елена Ивановна Попова
23.12.2019
Positives
The resort is excellently located. Attentive and friendly staff, excellent medical facilities. The stay was calm and comfortable. Good excursion program. Our attentive guide was Veronica.Negatives
The food would be normal if the food was tasty. The meat is always dry (most likely frozen). The presentation is also consistent. There was a complete feeling that you were eating in a Soviet-era canteen. There are very few procedures for which you actually come (in 12 days: three mud wraps and 3 hydromassage baths), all the rest can be obtained at your place of residence for free.
Марина Самохвалова
27.11.2019
Positives
Excellent organization of procedures. The doctor is attentive. Kindness and attentive attitude at all stages of treatment. Many thanks to everyone! Feeling better. Good food. Thank you for organizing tea for lunch and dinner. Transfer. Everything is clear! Special thanks to Veronica! She is wonderful, attentive and clear. Works professionally. Thanks to everyone who works to ensure our recreation, i.e. who works with the site. This is the second year I have been making sure that everything posted on the site is true.Negatives
Excursion to Brno! Viola (I think that was the name of our guide) had a disgusting experience. We can say that out of those 4 hours that were planned, the guide was with us for less than an hour, then she simply abandoned us in a strange city. Personally, I dealt with all my needs myself. I was lost and turned to strangers for help. In the end, Viola spoke to me very rudely and in a raised voice in front of strangers. It was terrible, I’m sorry for the money, time and health I wasted (I caught a cold while sitting on the cold benches).
Alla Borisova
26.11.2019
Positives
The hotel corresponds to 3*. Friendly staff. Treatment without any complaints. Veronica is always in touch, the feeling of constant support is very important, especially in the first days of your stay. Transfer is strictly on time. There is no negative, but there is a wish: to expand the menu for ordering additional dishes in the restaurant (for an additional fee), to add turkey dishes.Negatives
No
Galyna Volkova
17.11.2019
Positives
I would like to thank all the workers of the sanatorium for a well-organized vacation, treatment, accommodation, food, as well as the manager Veronica for her help in resolving all issues. I think that compared to last year it has become better, especially the variety and quality of food. I hope to come again.Negatives
There is no negativity.
Пелагея Тельпис
04.11.2019
Positives
Very calm and relaxing atmosphere.Negatives
Monotonous food
Irina Staraia
20.10.2019
Positives
Excellent treatment, optimal combination of price and quality of hotel servicesNegatives
No cons
Леонид Адамов
08.09.2019
Positives
Thank you! Everything was well organized. We will definitely come to Piestany again! All the best to you.
Valeriy Khazron
21.07.2019
Positives
The biggest plus is the treatment. Friendly attitude of all employees. FoodNegatives
Nutrition. good, fresh food. but for some reason the fruit is not tasty. Maybe this, of course, does not depend on you.
Софья Таранова
06.06.2019
Positives
I stayed at the Balneo Splendid hotel in May 2019 + Comfortable, cozy hotel, varied and tasty food, very pleasant location in the park. The quality of procedures and strict adherence to the appointed time deserves the respect of the administration.Negatives
-There are not enough basic procedures provided for a stay at the hotel to qualify for the “comprehensive spa treatment” stated in the advertisement of the sanatorium portal. The regulations of the Splendid SPA hotel, which are guided by the doctor, and about which the hotel client is not aware, clearly indicate the vacation of the basic ones, that is important procedures. So, for a week of stay, the client is given 2 mud envelopes, 2 mineral baths and 2 massages. The remaining 18 procedures (out of a promising 24) are physiotherapy and exercise therapy. I, like many other people, had to purchase additional desired procedures, including the mineral and mud pool that was so advertised. Comparing the range of procedures at other resorts, I would like to note a slight difference in their number for the same period of stay. That is, in a week you can get 4-5 of each of the main procedures that are important in treatment and for which people flock to the resort. I think that by adding a certain number of basic, important procedures, the SPA complex will not suffer large financial losses, but will raise its rating and will not lose most of its clients over time. PS: I expressed the opinion of a group of people who vacationed with me during the same period.
Мария Апатенкова
28.04.2019
Positives
The transfer from the airport and back was perfectly organized. I would also like to thank VERONIKA KLUCHOVSKA, Service Manager of the Sanatoriums company. I had to contact her many times regarding questions that arose and she always solved any problem positively. Dr. Korencikova Alena made a very pleasant impression on me. At our first visit, she prescribed procedures for my husband and I that suited us and did not require correction. We are happy with everything.Negatives
Request: - The opening hours of the indoor pool have been increased
Zolik Vatmahter
20.03.2019
Positives
We stayed at the SPA Hotel Splendid from June 25 to July 9, 2018, this is the third time we have visited this hotel. We liked everything very much; our room was on the third floor. I would like to note the maid named Dasha was very friendly, friendly, and did her job conscientiously. I would also like to mention the service staff of the Vienna restaurant and especially Miriam and Maria. The procedures were at the level of no questions. Everything was at a good level, we will be happy to come here next year!!!
Виктор Мурогов
30.01.2019
Positives
Surprisingly varied and high-quality cuisine this time compared to previous annual stays at the Piestany sanatorium. Thank you . Victor MurogovNegatives
The low professional level of the doctor, reflecting the general low level of medical care in such a large and well-known medical center. For example, there is no clear analysis and explanation to patients of acceptable temperature levels and contraindications for mud treatment. In such a large sanatorium, it is desirable and beneficial for the health of patients to expand the range of diagnostics and, for example, gastroscopy, to have the possibility of treatment by a dentist, including at the expense of the patients.Answer from Spa Hotel Splendid
Уважаемый Виктор Мурогов, спасибо за Ваш отзыв. Мы рады, что Вам понравилась наша кухня. Относительно лечения: План бальнеотерапии определяется врачом на основании текущего состояния здоровья пациента и анамнестических данных о передозированных заболеваниях, которые могут быть противопоказанием к гипертермальным процедурам (грязевым пакетам). Спа Пьештяны специализируется на лечении заболеваний опорно-двигательного аппарата, а не для диагностики и лечения других заболеваний (например, гастроэнтерологии). искренне
Ирина Харченко
17.01.2019
Positives
I liked everything very much. We booked Splendid and were accommodated in Esplanada without additional payment. I don’t know what it’s connected with. The room is good. Bathrobes, body cream. liquid soap provided. The hospital is clean, comfortable. The staff is attentive. The results of the treatment will be felt later. (Hope.)Negatives
No kettle in the room and no drinks at dinner. Didn't like the coffee at breakfast.
Marina Samokhvalova
07.12.2018
Positives
Wonderful attitude and treatment at the medical center! I would like to say a special thank you to the senior manager of the restaurants at the Grand and Splendid hotels, as well as to the lovely lady at the reception at the Splendid hotel.
Alexandre Guerchovitch
22.08.2018
Positives
Large park, nice place. Occasionally there are helpful staff.Negatives
Basically a boorish attitude towards vacationers. The doctor, the receptionist, many of the employees do not even try to get in touch with the client, but simply close the door in their face. The food is disgusting. There is no choice, and what is there is terrible taste and quality.
Anna Leini
28.07.2018
Positives
It has become more expensive, but the service is lagging behind. I would like to come again, but I will have to think about maybe finding something else cheaper. The service staff should be more attentive to people, especially those who come for their hard-earned hard-earned money. And I also want to ask Why can’t I refuse from physical education and replace it with other procedures, not everyone can and wants physical education for their health reasons, but it cannot be replaced and we lose OUR money and procedures, and this is a shame.
Olga Potapova
25.07.2018
Positives
Piestany is an amazing balneological resort. Well-established infrastructure allows you to combine vacation time with treatment. I would like to express special gratitude to the welcoming party of Sanatoriums, the driver Milos, with whom the transfer was organized, and Veronica, who was entrusted with all organizational issues. Everything would be great if they were taken into account some negative points to correct.Negatives
Unfortunately, the main negative factor is the discrepancy between the price and quality of the holiday received. We can say that only Kupelny Island itself, the location of the sanatorium as a whole and the work of the Sanatoriums representatives have no complaints. However, the attitude of the staff, the quality of food, reception, examination and prescription of procedures by the doctor requires improvement.
Vladislav Rogach
25.06.2018
Negatives
TWO YEARS AGO IT WAS MUCH BETTER. AND NOW: THERE WERE TWO WEEKS FROM 06/10/18 -06/24/18.... THE BREAKFAST IS GOOD. BUT, IT’S THE SAME EVERY MORNING. AND THE MOST IMPORTANT ALL TIME IS ALL THE TIME RUNNING OUT OF ANYTHING FROM THE ASSORTMENT, AND REPEATEDLY NOM REMINDING THE STAFF THIS DID NOT HELP MUCH, THAT IS, IT COULD BE BROUGHT IN HALF AN HOUR OR IT WAS NOT BROUGHT AT ALL. LUNCH AND DINNER, THE FIRST IS ALWAYS NORMAL, BUT THE SECOND IS ALMOST ALWAYS TERRIBLY TASTY. EVERYTHING ELSE IS GOOD. AND THANKS TO THE COOKS THAT WE DIDN'T GET FAIR.....
Александра Жукова
03.05.2018
Positives
I found this offer for treatment of the musculoskeletal system quite by accident on the Internet. I didn’t regret my choice for a minute. The treatment, which was the main thing for me, I, as a teacher, would rate as 5. I cannot say the same about the organization of this process. The schedule of procedures, additions, changes - is not entirely clearly organized. The staff performing the procedures are so friendly, all actions are worked out to the point of automaticity, many understand and speak Russian, although now it is not studied as a foreign language at school, that you just want to say: “BRAVO, KEEP IT UP!” The quality of accommodation corresponds to the star rating of the hotel. The same can be said about room cleaning. If anyone has any complaints about these issues, please pay and stay at the "Termii Palase". This is a five-star hotel. hotel and everything in it should be of the highest standard. About nutrition. Restaurants deserve a good rating in terms of interior, cleanliness, and clear readiness to receive and feed guests on time. I saw many negative reviews about the quality of food and range of products. I would like to draw the attention of vacationers undergoing treatment to the fact that one of the aggravating circumstances that led to problems with the musculoskeletal system is overeating and an unbalanced diet. And in this enterprise it is precisely taken into account that various vegetables are added to the main dish for lunch and dinner to taste. Desserts are also available. As for breakfast in general, I can only say nothing but delight: there is always a choice to suit every taste. Now about the location of the sanatorium. Magnificent huge territory. Wherever the windows of your room face, you will hear the singing of birds (and not crows), breathe in the fresh air of coniferous trees, and enjoy sunrises or sunsets. Those who are not satisfied with the entertainment on the island can go on foot or by bus (runs on a regular schedule and costs only 50 cents) to Piestany (walking distance even for the disabled). I'm not even talking about excursions - there are enough of them for such a small country and they also exist for people with limited mobility. I would especially like to note the quality of service by the staff of sanatoriums.com. Everything, from the first request on the Internet to seeing off on the way back home, was at the highest level! The answers on the website to all questions that arise are immediate, the transfer is ideal in terms of the quality of the car, the speed of the trip, and in terms of communication. The meeting guide at the hotel (I had Eva) was simply a delight! Every day at the agreed time at the meeting point, regardless of whether vacationers have questions. Always in touch at any other time, always ready to help in any other matter, especially if language problems arise. Veronica, who leads excursions around the island and Piestany, will make it not only interesting, but also in accordance with your physical capabilities. In general, my conclusion is that this is the place where you want to return, where you can, if not completely restore your health, then definitely improve and maintain it. And proof of this is that most people return here every year!Negatives
As we all know, a barrel of honey is rare without a fly in the ointment. So about the cons. Of all the wonderful service staff, I would like to mention Marta, who works at the Mud Envelope. She performed one such procedure on me, after which I had to go to the doctor due to a sharp increase in blood pressure! No, it increased not because of the procedure itself, but because the person in question decided that the patient (me) could be complained about due to her heavy professional workload. Like, she has to perform more procedures than men (I “dared” to ask a woman to perform the procedure for me). In addition, she also did not give her name when I asked about it. This is how this person “heals” with the word! The rest of the time she passed with a “stony” face and the forgotten word “hello.” I'm not even talking about an apology. That's where the cons end. Good health to everyone
нина мордкович
02.05.2018
Positives
Excellent location, stunningly beautiful place, excellent medical facilities, very kind staff.Negatives
To see a doctor, you have to wait quite a long time for your turn. It would be nice to have scales for weighing luggage.
Людмила Дударева
30.04.2018
Positives
The sanatorium is very well located, beautiful fauna. Cleanliness in the forest. In general, I really like nature. There are no complaints about the staff. Responsive. attentive. This year I liked the quality of the food and generally had a good rest. I really don’t know if I can come next year. I was surprised by the exorbitant increase in prices for trips next yearNegatives
Minus. Mostly alone. It is very difficult to get the desired procedures this year, I had 3 gas injections and I got this after talking with the doctor, only 2 were prescribed. Dry carbon dioxide bath 2 times general massage 3 times, etc. But pedalos almost every day. Last year I could take a number of tests, but this year they canceled it. reason for the amount of accommodation In general, I come to treat my health and the number of procedures is minimal. In general, I enjoyed nature walks in the forest
Мария Апатенкова
29.04.2018
Positives
I would really like to note the excellent work of the representative of the Server Manager company, Veronica Kluchowska. I vacationed in Piestany three times and she always treated all vacationers with such kindness, constantly called the room, inquiring about our treatment. She solved any problems, despite her busyness with the birth of her son. CONGRATULATIONS VERONIKA with such joy for her and we wish her all the family health, good luck. And we will be happy to come for treatment in Piestany and look forward to meeting her. THANK YOU VERONIKA!Negatives
Reflex massage therapists do not do their job very professionally
LIUBOV TOLBOEVA
25.04.2018
Positives
On top of all the pluses, the friendliness of the staff and the island park blooming in April😊Negatives
There is no thoughtful individual approach to the problems of staying patients... The flow is everywhere in Europe..😩😢
Bratislav Geninson
20.04.2018