references
Positives
Wonderful sanatorium, treatment, friendly and helpful staff, everything is great.Negatives
Rather than negativity, but rather suggestions and wishes: Treatment - Add and diversify procedures for the musculoskeletal system; Food - diversify the food, very monotonous food, the quality of food and products is mediocre, make a buffet (sometimes the time between procedures is short, in the restaurant you have to wait until the waiter brings the menu, then brings out the food, this takes a lot of time, this is very inconvenient, it is easier to come and choose the desired dishes yourself, this will make the stay of vacationers and the work of waiters easier; it is also more comfortable when a specific table is assigned to vacationers on a long stay; Coffee, tea, juices to include for lunch and dinner; The food does not correspond to a 5-star hotel; Rooms - I rested in February 2024 and in November 2024 - the quality of cleaning the rooms has deteriorated, the maids clean poorly, they are inattentive to the renewal of hygiene products, also the products with which they clean the rooms have a very pungent odor;
Positives
Amazingly beautiful grounds, building and good service. The quality of treatment is excellent, wonderful pools and saunas.Negatives
Unfortunately, the food was not a delight. They serve it beautifully, but all the main courses are at the level of boiled meat in sauce. Next time I plan not to take food at the hotel except for breakfastAnswer from Spa Hotel Thermia Palace
Dear Mrs. Leyvi, thank you so much for your continued loyalty and for choosing our hotel Thermia Palace***** for over decade. We also really appreciate the time you took to share your review with us. The satisfaction and comfort of our guests is our utmost priority and we are very pleased that we have fulfilled your expectations. We are happy to hear that you had a positive experience with our staff and services and that you spent moments full of relaxation with us. We also very value your inputs regarding the menu. Providing a satisfying culinary experience for our guests is a top priority for us, and we are disappointed that we fell short of your expectations. We work to improve our dining options, food quality, as well as include different types of cuisines on the menu and deliver a more enjoyable dining experience for all our guests. We believe that your next stay with us will again fulfil your expectations and bring you many unforgettable experiences. We will be happy to welcome you again soon among our guests. Best regards, Jana Durcová Guest Relation Manager
Positives
I had an absolutely perfect experience at Spa Hotel Termia Palace in Slovakia! From the moment I arrived, the staff made me feel incredibly welcome, and their attention to detail truly made my stay exceptional. The facilities were outstanding – pristine, beautifully designed, and offering a tranquil ambiance that allowed me to unwind completely. The range of treatments was impressive, and each one exceeded my expectations in terms of quality and relaxation. It was evident that the team here prioritizes guest satisfaction, as every aspect of my stay was flawlessly executed. I couldn’t have asked for a better spa experience. Highly recommended!Answer from Spa Hotel Thermia Palace
Dear Mrs. Abdullaeva, thank you for choosing hotel Thermia Palace***** for your stay. We also very appreciate your support and time you took to share your experience with us. Your comfort and satisfaction are the utmost priority for us, and therefore we are very pleased to hear that we have fulfilled your expectations. We are glad that our colleagues' professionalism and willingness contributed to your overall positive experience. We really appreciate your kind words and will be proud to pass them on to our team. We strive to ensure that every aspect of your stay is comfortable and enjoyable, and your feedback serves as a great motivator for our team. We are looking forward to welcoming you back in hotel Thermia Palace in the near future and hope to continue exceeding your expectations. Sincerely, Jana Durcová Guest Relation Manager
Positives
I am happy with everything! Thank you very much for the high level of service!!!Answer from Spa Hotel Thermia Palace
Dear IURII KHOTIN, Thank you for your stay at the Thermia Palace***** hotel and for your review. We really appreciate that we were able to meet your expectations during your stay with us. Thank you for such a positive review! We are very pleased to hear that you were satisfied with your stay and highly appreciated our level of service. We always strive to make your stay comfortable and unforgettable. We believe that in the future we will be able to welcome you among our guests again. You are always warmly welcome! Best regards, Veronika Palkechová Guest Relation Manager
Negatives
Quite often the salads did not look presentable. Poor selection of cold appetizers.Positives
Very nice suroudingNegatives
The room carpet needs replacement. It releases fibers that causes allergy and accumulates dust where the vacuum cleaner can’t reach. I suggest replacing carpets with parquet maybe more hygiene and easier to clean.Positives
Great hotel, great location, wonderful treatment!Negatives
Very limited and not tasty menuPositives
Very nice room in a beautiful hotel. Great wellness spa, not too crowded (probably related to the fact that we were there in the middle of April). Medical procedures were mostly very good. Most of the personnel was very friendly, with just a few exceptions. Lots of choices for breakfast, and every day a different menu for lunch/dinner. People working for sanatorium.com were all nice and efficient, especially Veronica.Negatives
Food was not bad, but it wasn't great.Negatives
I am a doctor, maybe I’m wrong, but the selection of procedures does not seem very accurate to me, but now that I have the entire list, I will consult with my doctor before my next visit to you. They couldn't take blood from a vein. In such a wonderful hotel (5*), of course, the bathroom should have a bidet, or at least a hygienic shower.Positives
I'm happy, I liked it. Really less pain in the knees and spine. I have booked a return visit for September this year.Positives
The treatments are professional, the food is healthy and very tasty with a huge selection. The room comfortable and clean. The ambience is second to none. The staff friendly and warm. The spa area is pure relaxation. What more do you want?Positives
Everything was very good except food in restaurantNegatives
Everything was at very good level, except food in restaurant. Unfortunately From summer 2023 Greek chief left and new chief was appointed. So I can say, that quality of food and its preparation declined strongly. During stay maybe 2-3 times food was prepared at acceptable level, but to have every day almost the same salad bar and not tasty main dish its quit difficult, taking into consideration that Thermia is 5 star hotel and must have same restaurant. Management must strongly consider that matter as a priority.Positives
We find one of the most beautiful spa hotels and very effective procedures.Positives
Amazing restaurant with delicious food, very comfortable roomsNegatives
Plenty: 1) medical staff barely speaks any other language but slowak. Considering that the public comes from different countries, expecting stuff being able to speak English/German is not much. (Knowing couple phrases it words is not equal to speaking the language) 2) A plan if the facility would be appreciated. Every day ii had to run in circles in order to find the room. Why not provide a plan of the facility? 3) incompetent "gym" instructor. The Blanka was amazing. BUT! Her colleague was the embodiment of incompetence: no language skills, no idea,how human body works, many exercises she gave us were either wrong executed or basically endangered other patients (if my trainer saw her "instructions" she definitely had got a heart attack). 4) I needed a clear doctor's schedule. Because I've got some questions considering the treatment. Unfortunately, I couldn't change the treatment plan at the reception, not the nurse could do it. But no matter when I tried to come into the doctor's office, he was either not there or he just left. The nurse had no idea, when he would come. (or couldn't explain it to me, since she doesn't speak English, German, Spanish or Russian).Negatives
Cold in the room at fifth floor, for period of stay. Room thermostat was not working or hotel central heating was not put it on.Positives
Gorgeous park for walkingNegatives
In 14 days the bed linen was not changed even once. The staff shamelessly enters the room regardless of whether you are dressed or not, and the cleaning is disgusting. The meeting with the doctor occurred only on the fifth day, hence the loss of 4 days of treatment. The paid second meeting with the doctor never took place. The food is monotonous, without choice, at the level of three stars. The pre-declared gluten-free menu was hardly begged for, not on the first day.Positives
Very good treatment!Negatives
The room cleaning wasn’t always good and on timePositives
Inviting wellness area. Pleasant atmosphere in the hotel. Competent staff at receptionNegatives
The quality and selection of the dishes at both the breakfast and evening buffets are not at a 5 star level. Service in the restaurant can also be improvedPositives
Dear ladies and gentlemen, the sanatorium "Thermia Palace" certainly deserves the highest ratings. The procedures, as in the hotel "Esplanade", are excellent, the staff (unlike the restaurant and reception staff at the "Esplanade") are very polite and always ready to help. I would like to especially note the work of Sanatoriums.com employee in Pishtani VERONIKA. When we found ourselves in a difficult situation due to the closure of the Esplanade hotel, she did not stand aside, she selflessly helped each of us, was able to come to an agreement with administration. When I came to the hotel manager, she told me that Veronica had already agreed on everything. None of the representatives of other travel agencies even lifted a finger. She is a very conscientious and caring person. It’s very convenient that you can get agency support on site, thank you.Negatives
The inconvenient thing about the Thermia Palace hotel is that, firstly, the women's locker room is very far from the pool, and secondly, to get to the external pool, you have to walk a few steps along the area outside. This, of course, is explained by the fact that that there were difficulties in rebuilding a beautiful old building.Positives
Attentive and professional staff, responsive. Quiet, calm. We had a wonderful time.Negatives
I would have liked a little more variation in the diet for vegetarians.Positives
Thermia Palace has been wonderfully restored, you can feel the breath of the old era, especially in the restaurant.Negatives
I would like more attention from the receiving doctor.Negatives
The procedures included in the package are imposed by the doctor more simply, there is no list of possible ones, we received 31 out of 36 procedures, it is simply impossible to choose, there are restrictions everywhere. You should receive a list of procedures and give it to the client when booking. It is possible to simply buy a tour without treatment, and then choose which ones yourself. pay for proceduresPositives
Kind employees with passion to attend us with all our special requests. The restaurant leadership was outstanding while the manager Greg M. went above and beyond every day he worked from offering other options and never give up surprising us with embellishing our 2-3 scoops ice creams with unique addings. We will never forget Greg M along Xenia, Kristina, Inca, Edith, Blanca, for their treatments and accommodations for my elderly mom. Too many people to remember all the names. Rihda the server and Andre were the outstanding servers for us. The Director of the Hotel Mr. Peter Katz had managed to make our stay better in more ways then one. Thank you to all the Ensana employees, great job and Please Strive For Better.😊Negatives
Too many employees who only speak Russian and German and not even speaking a word of English for simple words as towel,water, ….Too many trainee in the restaurant who also do not know basic words in English to serve water or bring lemon….Everyone learns so please incorporate English.Answer from Spa Hotel Thermia Palace
Dear Mrs. Pieleanu, Thank you for choosing the Thermia Palace Hotel for your stay. We appreciate you taking the time to rate our services. We believe that the stay met your expectations. We are very pleased with the praise for the employees and we will be happy to pass it on to them. Regarding the mentioned shortcomings, we want to assure you that we dealt with them directly, with the aim of ensuring correction. We will provide our employees retraining in basic English terminology from the hotel and spa industry. We believe that you will continue to support us and visit us in the future. Looking forward to your visit ! Yours sincerely, Miriam Magulicova, Guest Relation Manager
Positives
We had a great time! Thank you very much!Answer from Spa Hotel Thermia Palace
Dear Mrs. Liubov, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services.I would like to inform you that some rooms of the hotel are equipped with a bidet, if you prefer a room with a bidet, we will be happy to accommodate you in such a room. We hope that we could met your expectations and we believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relaton Manager
Positives
Thank you very much ! Hotel booking and transfer deserve the highest rating!Answer from Spa Hotel Thermia Palace
Dear Mrs. Yarotska, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services.I would like to inform you that some rooms of the hotel are equipped with a bidet, if you prefer a room with a bidet, we will be happy to accommodate you in such a room. We hope that we could met your expectations and we believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relation Manager
Positives
In addition to the excellent treatment and super hotel, Veronica constantly supported and tried to help in everything, she is a responsive and attentive employee and there is room for her encouragementNegatives
Surcharges for baggage on flights and for hotel taxes should be taken into account when including the package, if this is inclusive of everything, it should be inclusive of everything, because my friends had 2 agents who sold them tours and entered into an agreement without paying a resort tax. As a result, I paid $20 for luggage in Piestany and on the way home Pegasus billed me $40 (although from Vienna to Antalya sunexpress (also Turkish, the company did not charge me anything). It seems to me that you could reimburse me for these expenses, because that my friends purchased the same tour, in the same hotel, with a direct flight, and not two, like mine, for $900 cheaper!??? In these shortcomings, your rating has seriously dropped in my eyes... unfortunately and despite for positive assessments of the entire treatment. For your information! Best regards. MarkPositives
Great knowledgeable friendly staffNegatives
No bidet in the bathroomAnswer from Spa Hotel Thermia Palace
Dear Mr. Gerwel, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services.I would like to inform you that some rooms of the hotel are equipped with a bidet, if you prefer a room with a bidet, we will be happy to accommodate you in such a room. We hope that we could met your expectations and we believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relaton Manager