references
Negatives
I am a doctor, maybe I’m wrong, but the selection of procedures does not seem very accurate to me, but now that I have the entire list, I will consult with my doctor before my next visit to you. They couldn't take blood from a vein. In such a wonderful hotel (5*), of course, the bathroom should have a bidet, or at least a hygienic shower.
Positives
I'm happy, I liked it. Really less pain in the knees and spine. I have booked a return visit for September this year.Positives
The treatments are professional, the food is healthy and very tasty with a huge selection. The room comfortable and clean. The ambience is second to none. The staff friendly and warm. The spa area is pure relaxation. What more do you want?Positives
Everything was very good except food in restaurantNegatives
Everything was at very good level, except food in restaurant. Unfortunately From summer 2023 Greek chief left and new chief was appointed. So I can say, that quality of food and its preparation declined strongly. During stay maybe 2-3 times food was prepared at acceptable level, but to have every day almost the same salad bar and not tasty main dish its quit difficult, taking into consideration that Thermia is 5 star hotel and must have same restaurant. Management must strongly consider that matter as a priority.Positives
We find one of the most beautiful spa hotels and very effective procedures.Positives
Amazing restaurant with delicious food, very comfortable roomsNegatives
Plenty: 1) medical staff barely speaks any other language but slowak. Considering that the public comes from different countries, expecting stuff being able to speak English/German is not much. (Knowing couple phrases it words is not equal to speaking the language) 2) A plan if the facility would be appreciated. Every day ii had to run in circles in order to find the room. Why not provide a plan of the facility? 3) incompetent "gym" instructor. The Blanka was amazing. BUT! Her colleague was the embodiment of incompetence: no language skills, no idea,how human body works, many exercises she gave us were either wrong executed or basically endangered other patients (if my trainer saw her "instructions" she definitely had got a heart attack). 4) I needed a clear doctor's schedule. Because I've got some questions considering the treatment. Unfortunately, I couldn't change the treatment plan at the reception, not the nurse could do it. But no matter when I tried to come into the doctor's office, he was either not there or he just left. The nurse had no idea, when he would come. (or couldn't explain it to me, since she doesn't speak English, German, Spanish or Russian).Negatives
Cold in the room at fifth floor, for period of stay. Room thermostat was not working or hotel central heating was not put it on.Positives
Gorgeous park for walkingNegatives
In 14 days the bed linen was not changed even once. The staff shamelessly enters the room regardless of whether you are dressed or not, and the cleaning is disgusting. The meeting with the doctor occurred only on the fifth day, hence the loss of 4 days of treatment. The paid second meeting with the doctor never took place. The food is monotonous, without choice, at the level of three stars. The pre-declared gluten-free menu was hardly begged for, not on the first day.Positives
Very good treatment!Negatives
The room cleaning wasn’t always good and on timePositives
Inviting wellness area. Pleasant atmosphere in the hotel. Competent staff at receptionNegatives
The quality and selection of the dishes at both the breakfast and evening buffets are not at a 5 star level. Service in the restaurant can also be improvedPositives
Dear ladies and gentlemen, the sanatorium "Thermia Palace" certainly deserves the highest ratings. The procedures, as in the hotel "Esplanade", are excellent, the staff (unlike the restaurant and reception staff at the "Esplanade") are very polite and always ready to help. I would like to especially note the work of Sanatoriums.com employee in Pishtani VERONIKA. When we found ourselves in a difficult situation due to the closure of the Esplanade hotel, she did not stand aside, she selflessly helped each of us, was able to come to an agreement with administration. When I came to the hotel manager, she told me that Veronica had already agreed on everything. None of the representatives of other travel agencies even lifted a finger. She is a very conscientious and caring person. It’s very convenient that you can get agency support on site, thank you.Negatives
The inconvenient thing about the Thermia Palace hotel is that, firstly, the women's locker room is very far from the pool, and secondly, to get to the external pool, you have to walk a few steps along the area outside. This, of course, is explained by the fact that that there were difficulties in rebuilding a beautiful old building.Positives
Attentive and professional staff, responsive. Quiet, calm. We had a wonderful time.Negatives
I would have liked a little more variation in the diet for vegetarians.Positives
Thermia Palace has been wonderfully restored, you can feel the breath of the old era, especially in the restaurant.Negatives
I would like more attention from the receiving doctor.Negatives
The procedures included in the package are imposed by the doctor more simply, there is no list of possible ones, we received 31 out of 36 procedures, it is simply impossible to choose, there are restrictions everywhere. You should receive a list of procedures and give it to the client when booking. It is possible to simply buy a tour without treatment, and then choose which ones yourself. pay for proceduresPositives
Kind employees with passion to attend us with all our special requests. The restaurant leadership was outstanding while the manager Greg M. went above and beyond every day he worked from offering other options and never give up surprising us with embellishing our 2-3 scoops ice creams with unique addings. We will never forget Greg M along Xenia, Kristina, Inca, Edith, Blanca, for their treatments and accommodations for my elderly mom. Too many people to remember all the names. Rihda the server and Andre were the outstanding servers for us. The Director of the Hotel Mr. Peter Katz had managed to make our stay better in more ways then one. Thank you to all the Ensana employees, great job and Please Strive For Better.😊Negatives
Too many employees who only speak Russian and German and not even speaking a word of English for simple words as towel,water, ….Too many trainee in the restaurant who also do not know basic words in English to serve water or bring lemon….Everyone learns so please incorporate English.Answer from Spa Hotel Thermia Palace
Dear Mrs. Pieleanu, Thank you for choosing the Thermia Palace Hotel for your stay. We appreciate you taking the time to rate our services. We believe that the stay met your expectations. We are very pleased with the praise for the employees and we will be happy to pass it on to them. Regarding the mentioned shortcomings, we want to assure you that we dealt with them directly, with the aim of ensuring correction. We will provide our employees retraining in basic English terminology from the hotel and spa industry. We believe that you will continue to support us and visit us in the future. Looking forward to your visit ! Yours sincerely, Miriam Magulicova, Guest Relation Manager
Positives
We had a great time! Thank you very much!Answer from Spa Hotel Thermia Palace
Dear Mrs. Liubov, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services.I would like to inform you that some rooms of the hotel are equipped with a bidet, if you prefer a room with a bidet, we will be happy to accommodate you in such a room. We hope that we could met your expectations and we believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relaton Manager
Positives
Thank you very much ! Hotel booking and transfer deserve the highest rating!Answer from Spa Hotel Thermia Palace
Dear Mrs. Yarotska, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services.I would like to inform you that some rooms of the hotel are equipped with a bidet, if you prefer a room with a bidet, we will be happy to accommodate you in such a room. We hope that we could met your expectations and we believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relation Manager
Positives
In addition to the excellent treatment and super hotel, Veronica constantly supported and tried to help in everything, she is a responsive and attentive employee and there is room for her encouragementNegatives
Surcharges for baggage on flights and for hotel taxes should be taken into account when including the package, if this is inclusive of everything, it should be inclusive of everything, because my friends had 2 agents who sold them tours and entered into an agreement without paying a resort tax. As a result, I paid $20 for luggage in Piestany and on the way home Pegasus billed me $40 (although from Vienna to Antalya sunexpress (also Turkish, the company did not charge me anything). It seems to me that you could reimburse me for these expenses, because that my friends purchased the same tour, in the same hotel, with a direct flight, and not two, like mine, for $900 cheaper!??? In these shortcomings, your rating has seriously dropped in my eyes... unfortunately and despite for positive assessments of the entire treatment. For your information! Best regards. MarkPositives
Great knowledgeable friendly staffNegatives
No bidet in the bathroomAnswer from Spa Hotel Thermia Palace
Dear Mr. Gerwel, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services.I would like to inform you that some rooms of the hotel are equipped with a bidet, if you prefer a room with a bidet, we will be happy to accommodate you in such a room. We hope that we could met your expectations and we believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relaton Manager
Positives
I really like the attitude of Veronica, the representative of the sanatoriums, the restaurant administrator Gergerd and the hotel receptionist Suzanne, towards the guests of the sanatorium.Negatives
There were malfunctions in the work of the medical registry and Dr. Riske.Answer from Spa Hotel Thermia Palace
Dear Mr. Dorofeev, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services. We appreciate that we met your expectations. We believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relaton Manager
Positives
Everything was great, including the cleanliness of the rooms, the quality of treatments, the attitude of the staff, live music every evening.Negatives
Often sticky floor in a hotel restaurantAnswer from Spa Hotel Thermia Palace
Dear Mrs. Eroukhimovitch, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services. We appreciate that we met your expectations. We believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relaton Manager
Positives
Very good location of the hotel. Very friendly staff are always ready to help, always asking if everything is okay and if you need any help. I would like to specifically mention Sanatorium representatives Veronica, who was very, very responsive. She was always in touch, regardless of the time we tried to contact her. Excellently organized excursions on Sundays, very good guides and good small tour groups. Thank you for a good holidayAnswer from Spa Hotel Thermia Palace
Dear Mr. Desyatnik, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services. We appreciate that we met your expectations. We believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relaton Manager
Positives
Fantastic location on the island, centuries-old trees and golf create unique conditions for relaxation and walking, the beauty of the architecture and landscapes is mesmerizing, excellent service and quality of food, and of course the treatment made me fall in love with this place where I want to come again and again, I recommend it to everyoneAnswer from Spa Hotel Thermia Palace
Dear Сергей Татарников, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services. We appreciate that we met your expectations. We believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relaton Manager
Positives
Service is good, room cleaning is not good enough for a five star hotel...Answer from Spa Hotel Thermia Palace
Dear Mr. Kogan, thank you for choosing the Thermia Palace hotel for your stay. We appreciate you took time to evaluate our services.We are very sorry that the cleaning of the rooms did not meet your expectations. We will do everything to give you full satisfaction during your future stays. We hope you will support us in the future and we can welcome you again among our hotel guests. Looking forward to your next visit! Sincerely, Miriam Magulicová, Guest Relation Manager
Positives
Excellent sanatorium, great location, beautiful park.... Very friendly staff. Excellent treatment and atmosphere.Negatives
Despite repeated requests, they did not change the radiator in the bathroom....Answer from Spa Hotel Thermia Palace
Dear Mr. Kogan, thank you for choosing the Thermia Palace hotel for your stay. We appreciate you took time to evaluate our services.We are very sorry for the inconvenience, our staff is always helpful in solving all problems, but there must have been some misunderstanding when your request was not fully resolved. Therefore, please accept our apology.. We hope that you will continue to support us in the future and we will be able to welcome you again in our hotel and prove to you our improved services. Sincerely, Miriam Magulicová Guest Relation Manager
Negatives
I just spent 2 weeks in Pištany. This is our 12th time in Slovakia. By all rights, everything should be better, but unfortunately everything is not as expected. The sanatorium has a very convenient website. Everything can be ordered and everything is right. Veronica in Pištany is very helpful, and on all issues. But Thermia Palace was very upset. They changed a lot of employees for unknown reasons and everything began to work worse. Starting with the front desk. People don’t understand either Russian or English. So learn Slovak. I ordered junior number 4 +. They only gave me a junior. And this is a difference of $500. And you can’t prove anything to anyone. Then the massage is all young and very far from how to do a massage (classical and reflex). The restaurant does not correspond to 5 stars. So after 12 visits we will look better place.Answer from Spa Hotel Thermia Palace
Dear Mr. Lozover, thank you for choosing the Thermia Palace hotel for your stay. We appreciate you took time to evaluate our services. We are very sorry that we couldnt meet your expectations. We will retrain our employees to avoid the language barrier in the future. We hope that you will continue to support us in the future and we will be able to welcome you again in our hotel. Sincerely, Miriam Magulicová Guest Relation Manager
Positives
Veronica is the best!Negatives
More food varieties for lunch.Answer from Spa Hotel Thermia Palace
Dear Mrs. Azariah, We are pleased that you have chosen our Thermia Palace Ensana Health Spa, which is operated by Ensana Hotels company. Thank you for evaluating our services and for letting us such a positive review. Guest satisfaction is a priority for us. We hope that you will continue to support us in the future. Sincerely, Bc.Miriam Magulicová Guest Relation Manager
Positives
I would come againNegatives
NothingAnswer from Spa Hotel Thermia Palace
Dear Mr. Stanik, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services. We appreciate that we met your expectations. We believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relaton Manager