references
Positives
I would come againNegatives
NothingAnswer from Spa Hotel Thermia Palace
Dear Mr. Stanik, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services. We appreciate that we met your expectations. We believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relaton Manager
Positives
Everything is at a high level
Answer from Spa Hotel Thermia Palace
Dear Mr. Alexander Dorofejev, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services. We are very happy that we met your expectations. We believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relaton Manager
Positives
I would like to express my gratitude to the staff of the hotel-Sanatorium Thermia Palace! Special thanks to Irina Zamyatna for the professional preparation of our trip - from air tickets, transfers to boarding passes for the flight. The staff was the best! The room was very clean and comfortable, the whole hotel had a pleasant, homely, warm atmosphere. Many thanks to the chefs - the presentation and presentation of the food is simply a masterpiece. A large selection of delicious dishes is offered every day - all at a high level. The restaurant staff were polite, clean and helpful - made us feel welcome. Thanks for your help on vacation! High-quality and individual approach to each patient of the IRMA medical complex. The ideal location of the hotel is a place where you can escape from the bustle of the city and hide away. Well-groomed area! THANK YOU!Answer from Spa Hotel Thermia Palace
Dear Mr. Kovalenko, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services. We glad we met your expectations. We believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relaton Manager
Positives
I liked everything very much.Negatives
NoAnswer from Spa Hotel Thermia Palace
Dear Mr. Nikonovs, thank you very much for choosing the Thermia Palace hotel for your stay. We are glad that you took time to evaluate our services. We hope we met your expectations. We believe you will support us in the future and we can welcome you soon among our hotel guests. Looking forward to your visit ! Sincerely, Miriam Magulicová, Guest Relaton Manager
Positives
Our stay exceeded our expectations on all levels.Negatives
NoAnswer from Spa Hotel Thermia Palace
Sehr geehrter Herr Begemann, vielen Dank für Ihre Bewertung und wir freuen uns auf Ihren nächsten Besuch. Hotelmanagement
Positives
Excellent hotel (convenient location on a green island near the center of Piestany, high quality service, excellent food) with excellent (and conveniently located) medical facilities.Positives
Many thanks to Veronika for the help and support during our vacation!Positives
Everything is very good!Negatives
In some places there is not enough service.....Positives
Very well organized spa operation! Staff are almost always very helpful, even with handicapped people. Excellent spa offers!Negatives
Rooms suitable for disabled people would need to be adapted somewhat: the shower area should be provided with a better or larger drain or a small water barrier so that the entire bathroom is not flooded; Fireproof room doors are extremely difficult to open for handicapped people (closers are too difficult, there is no locking option for crossing with wheelchairs or walking aids)Negatives
Restaurant waiters need to improve their skillsPositives
Excellent location of the hotel, cleanliness of the room, positive staff, everything is at the highest level.Negatives
the purchased package of medical procedures should either take into account the age characteristics of the patients, or be more flexible in terms of replacing some procedures. As an example: Anopreenko G.T. - 83 years old, - 4 physical exercises in a group, not individually, a person for whom some movements are contraindicated and can lead to catastrophic consequences, the replacement of these procedures occurred with a conflict and showdown, unacceptable at a resort of this level... and only Mr.’s persistence Anopreenko played a role in resolving the conflict situation...Positives
Atmosphere. Historical building. Nice service. Nature, park Fresh juice for breakfast. The bread is very good quality! The maids' work is impeccable!Negatives
The food selection is very good! But I missed having a fresh green salad as a main dish for lunch. Although the last two days there was a buffet salad, which was very nice. The quality of the coffee, unfortunately, was not my taste. I love fish and seafood! Fish was on the menu every day, which was very nice. The only thing is that it is always very dry. From seafood there was only shrimp pasta, if I'm not mistaken, only once.Positives
The new spa is wonderful. The quality of food has improved significantly.Negatives
Massage therapists need to improve their qualifications.Answer from Spa Hotel Thermia Palace
Dear Mrs. Nelli Etinger, thank you for staying with us at Ensana Health Spa Hotel Thermia Palace. We appreciate for taking precious time and effort to review our hotel products and services. We are glad for the compliments received and for your valuable comments which we are forwarding directly for our spa manager for ensuring neceséry improvements. We hope to welcome you back at our hotel. Best regards, Henrieta Butková Guest Relations Manager
Positives
Wonderful relaxation and treatment. Wonderful service and food that has improved from the past.Negatives
There is a lack of service personnel in the restaurant, which is apparently due to the “corona” and another request is to improve the professionalism of the massage therapist, to bring everyone to the level of David and PeterAnswer from Spa Hotel Thermia Palace
Dear Mrs. Vera Kogan, Thank you for staying with us at Ensana Health Spa Hotel Thermia Palace. We appreciate for taking precious time and effort to review our hotel products and services. Your feedback is very valuable to us for improving our services and adapt them according to guest suggestions and wishes. We hope you enjoyed your stay with us. We wish to see you soon back at Ensana Health Spa Resort Thermia Palace. Best regards, Henrieta Butková Guest Relations Manager Yours sincerely, Hotel Management
Positives
We love your hotel very much, it was nice to come back again. Thank you for your hospitality and excellent service!Answer from Spa Hotel Thermia Palace
Dear Mrs. Inna Semenova, Thank you very much for choosing your stay at our Hotel Thermia Palace which belongs to Ensana Hotels Group. We are very pleased with the words of praise and the fact that we have met your expectations in all respects. Your opinion is valuable to us and at the same time it motivates us to further improvements in services provided and customer care. Thank you again for your positive feedback. The management and team of our hotel are looking forward to your next visit and in the meantime, we wish you good health. Sincerely, Henrieta Butková Guest Relation Manager
Positives
In general, the treatment, accommodation, quality of food and the work of the staff, in my opinion, can be rated at the highest level. Which corresponds to the Notel 5 * classification. Regarding treatment. Two weeks, intensive course, 48 procedures. Problems. Right knee: meniscus and cruciate ligament injury. Right elbow and shoulder: a consequence of many years of training and playing as a soccer goalkeeper. The result is positive and a little unexpected for me. The pain when moving is almost gone. This is the first assessment. Treatment from 09/13 to 09/27/20.Positives
Excellent location, good food in a chic restaurant, a well-thought-out excursion program (Veronica and Eva were very endearing with their attitude and qualified knowledge), overall good treatment. The swimming pools and fitness room are beyond praise! I would like to mention the receptionist Danil - he is always in a great mood, kind and polite. Overall the staff is friendly.Negatives
During physiotherapeutic procedures, nurse Milena (I think that’s her name) shows cold politeness, and sometimes she simply does not hide her bad mood. Our room 311 was cleaned simply poorly for the first three days (dust on the tables and bedside tables was not cleaned at all, vacuuming was poor) until we made a remark. This is not acceptable, especially in 5 star hotels. I wish you to continue working with the staff in terms of etiquette and, of course, prosperity and success!Answer from Spa Hotel Thermia Palace
Dear Mrs. Elizaveta Sviridova, thank you for having chosen for your recent visit Ensana Spa Resort Thermia Palace in Piestany. We appreciate that you took valuable time to review our hotel. We are glad for your overall feedback. We would like to apologize for the experiences which didn’t not meet your expectations on this occasion. Please rest assured we will work with related Managers for immediate actions including retraining for staff to rectify the mentioned issues. We do hope to have an opportunity to welcome you back to the resort to show you the improvements we have made thanks to your constructive comment. Once again, thank you very much and we hope to see you again soon. Warm regards, Henrieta Butkova Guest Relations Manager
Positives
Good afternoon We stayed at your hotel for two weeks from January 22 to February 5, 2020. Everything is just super!!! We have never seen such a medical facility at such a high level!!! Thermal pool, mud pool, mud envelope, aqua gymnastics pool, massage, various baths. etc. - everything leaves a lasting impression! The medical staff is always friendly and punctual!!! We were here in 2016, comparing we can note improvements for the better in food, bravo to the chef and all the restaurant employees for their friendly attitude and professionalism. Special thanks to the waiters Andrey and Tatyana, they know their job and know how to create a good mood. The new wellness area simply captivated us!!! As always, the work of the sanatoriums.com website is at the highest level, we have been using your services for many years, we have never let you down, we recommend you to everyone. I would like to wish you success in your work!!! The representative of your team, Veronica, is a great guy and is always ready to help resolve any issues.Negatives
Not a negative, but during our two weeks of stay the outdoor pool was not working three times in the evening. And I would like more information in the hotel in Russian. These are wishes, but there is no negativity! We felt cozy and comfortable with you!!! Prosperity to you!!!Answer from Spa Hotel Thermia Palace
Dear Mrs. Liubov Morgunova, thank you very much for choosing your stay at our Hotel Thermia Palace which belongs to Ensana Hotels Group. We are very pleased with the words of praise and the fact that we have met your expectations in all respects. Your opinion is valuable to us and at the same time it motivates us to further improvements in services provided and customer care. Thank you again for your very positive feedback. The management and team of our hotel are looking forward to your next visit and in the meantime, we wish you good health. Sincerely,
Positives
Dear sirs, everything was more than wonderful. Starting from the meeting in Vienna and ending with the farewell. I will definitely return to the wonderful Thermia palace in the near future.Answer from Spa Hotel Thermia Palace
Валерий Власов Kira Tseligorova, мы благодарим вас за то, что вы выбрали наш Термия Палас Энсана Спа Отель для вашего визита. Мы ценим, что вы потратили ценное время и силы на просмотр нашего отеля. Спасибо за ваш положительный отзыв. Мы надеемся встретиться с вами в ближайшее время. С уважением, Henrieta Butkova, Guest Relations Manager
Positives
I liked everything, I’ve already been here for treatment five times, I’ll come again!Answer from Spa Hotel Thermia Palace
Уважаемая госпожа Валерий Власов, мы благодарим вас за то, что вы выбрали наш Термия Палас Энсана Спа Отель для вашего визита. Мы ценим, что вы потратили ценное время и силы на просмотр нашего отеля. Спасибо за ваш положительный отзыв. Мы надеемся встретиться с вами в ближайшее время. С уважением, Henrieta Butkova, Guest Relations Manager
Positives
We rested in the sanatorium from January 18 to January 29. It's not the season, but it can't be said that there were few guests. However, there was no crowd, crowd or simply a gathering of guests. The location is wonderful, the hotel is atmospheric, very beautifully decorated, with great taste. Luxurious area, large, with plenty of places to walk. The food is beyond praise, varied, everything is very tasty and suits every taste. The SPA area is also very good. Everywhere is clean and comfortable. The town of Piestany is small but very cute. The staff is responsive, kind and sociable. No language barrier. I can’t say anything about medical procedures - we went on vacation, not for treatment. Although mineral water from the source was taken on a regular basis. We visited a salt cave and a mineral water pool. Liked. A very worthy place to relax in winter, especially for those who like to swim in a heated outdoor pool. The cost of the offered excursions is affordable, especially when compared with similar excursions in other European countries. We are planning to visit this place again. The impressions were the most pleasant, without the slightest shadow of negativity, even insignificant. They advised their friends to contact the sanatoriums.Answer from Spa Hotel Thermia Palace
Dear Mrs. Nadezhda Ustinova, thank you very much for choosing your stay in Health Spa Piešťany, at our Hotel Thermia Palace which belongs to Ensana Hotels Group. We are very pleased with the words of praise and the fact that we did meet your expectations in all respects. Thank you so much for your positive feedback. The management and team of our hotel are looking forward to your next visit and in the meantime, we wish you good health. Sincerely, Henrieta Butková Guest Relations Manager
Positives
Good location of the hotel, excellent food, nurses working in the baths, mud envelope. I liked the waiter service in the restaurant. Wonderful spa complex!Answer from Spa Hotel Thermia Palace
Dear Mrs Raisa Svishcheva , thank you for having chosen our Health Spa Resort Thermia Palace for your resent visit. We appreciate that you took valuable time and effort to review our hotel. Your opinion is very important for us. Please, feel free to contact us directly when you have any further comments. It will allow us to work towards improvements, so as we can increase the quality of our services and guest satisfaction. We are pleased for your feedback and look forward welcoming you soon for your next stay. Best regards, Henrieta Butková Guest Relations Manager
Positives
Wonderful stay, very friendly staff.Answer from Spa Hotel Thermia Palace
Sehr geehrter Herr Dietrich Hirt, vielen Dank, dass Sie für Ihren Aufenthalt das Ensana Health Spa Resort Thermia Palace gewählt haben. Ich schätze es sehr, dass Sie sich die Zeit und Mühe genommen haben unser Hotel nach Ihrem Aufenthalt zu bewerten. Wir freuen uns schon jetzt auf Ihren nächsten Besuch und wünschen Ihnen bis dahin viel Gesundheit. Mit freudlichen Grüssen, Henrieta Butková Guest Relations Manager
Negatives
Poor quality room cleaning.Answer from Spa Hotel Thermia Palace
Dear Mr. Sergey Glushkov, thank you for choosing Ensana Health Spa Hotel Thermia Palace for your recent stay in Piešťany and for taking precious time and effort to review our hotel products and services. We regret to known about the dissatisfaction with Housekeeping services during your stay and other services which did not fully meet your expectations. We express our sincere apology and we hope that on your next visit you will have better experiences as we will definitely work towards improvements. We can assure you that we will take corrective actions and organize trainings for our HK staff. We hope to welcome you back in the near future in Thermia Palace Ensana Hotel. Yours sincerely, Best regards, Henrieta Butková Guest Relations Manager
Positives
The house has gained immensely from the SPA addition. The staff is really excellent.Negatives
The plastic cups have been replaced by very high-quality paper cups, but the consumption is still extremely high! Maybe we could think of an alternative to this? I tried to use the cups multiple times. Next time I'll take a reusable cup with me from home, everyone has one of those at home. Even in a 5***** star hotel, we don't think it's necessary to change the bed every day:Answer from Spa Hotel Thermia Palace
Sehr geehrte Herr und Frau Kaucky, vielen Dank, dass Sie für Ihren Aufenthalt das Ensana Health Spa Resort Thermia Palace gewählt haben. Wir schätzen es sehr, dass Sie sich die Zeit und Mühe genommen haben unser Hotel nach Ihrem Aufenthalt zu bewerten. Wir freuen uns schon jetzt auf Ihren nächsten Besuch und wünschen Ihnen bis dahin viel Gesundheit. Mit freudlichen Grüssen, Henrieta Butková Guest Relations Manager
Positives
Magnificent hotel with excellent treatmentAnswer from Spa Hotel Thermia Palace
Dear Mrs. FARIDA BIKBAEVA Thank you so much for the stay with us at Thermia Palace Ensana Health Spa Resort. We appreciate your positive feedback and your willingness to evaluate our services. We are glad that you were satisfied with our products and services. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day! Best regards, Henrieta Butková Guest Relations Manager
Positives
Excellent location, friendly staff, almost all procedures had a positive effect on health. All liked it.Negatives
Doctor Machkova (?) not very willingly, with undisguised dissatisfaction, changed the procedures that did not work. Although this was discussed during the initial appointment.Answer from Spa Hotel Thermia Palace
Dear Jurij Pykhanov, thank you for having chosen our Ensana Health Spa Resort Thermia Palace for your recent visit. We appreciate that you took valuable time and effort to review our hotel. We are pleased for your possitive feedback and look forward welcoming you soon for your next stay. Kind regards, Henrieta Butková Guest Relations Manager
Positives
The quality of food has improved, but there is still room for improvement. Wellness - excellent!Answer from Spa Hotel Thermia Palace
Dear Mrs. Lilia Mikhailova, thank you for having chosen for your recent visit Ensana Health Spa Resort Thermia Palace in Piestany. We appreciate that you took valuable time and effort to review our hotel. Your opinion is very valuable for us as we can improve things, move forward by providing better products and services. We look forward welcoming you for a next stay. Best regards, Henrieta Butkova Guest Relations Manager
Positives
The impressions from staying at the Thermia Palace hotel are only good. The room is clean and bright. The cleaning is high quality. The cuisine is beyond praise. Thanks to the staff for their work. Everything is very delicious. For two weeks, the dishes on the lunch menu were never repeated. This is class!!! The procedures are great. I felt the positive effects of mud and mineral water. The location of the hotel is very good.Negatives
No.Answer from Spa Hotel Thermia Palace
Dear Mr. Vladimir Milyutin, thank you for having chosen our Ensana Health Spa Resort Thermia Palace. We appreciate that you took valuable time and effort to review our hotel. We are glad for your possitive experiencies shared with us. We look forward welcoming you for a next stay. Kind regards, Henrieta Butkova Guest Relations Manager
Positives
Very clean and pleasant environment. good treatment.Negatives
To measure your blood pressure you need to pay 5 euros.Answer from Spa Hotel Thermia Palace
Dear Mr. Anatoliy Bazhenov, thank you for having chosen our Health Thermia Palace Ensana Spa Resort for your recent visit. We appreciate that you took valuable time and effort to review our hotel. We are very sorry that not all of the products and services met your expectations. Please, accept our apologize. Please, do not hesitate to contact us directly in case of your needs and any further comments. We have passed trough to our management your valuable comments about blood pressure measuring service. We hope to welcome you again among our guests. Kind regards, Henrieta Butkova, Guest Relations Manager