references
Галина Грачева
25.12.2019
Positives
Thanks a lot!
Answer from Spa Hotel Thermia Palace
Уважаемая госпожа Галина Грачева, мы благодарим вас за то, что вы выбрали наш Термия Палас Энсана Спа Отель для вашего визита. Мы ценим, что вы потратили ценное время и силы на просмотр нашего отеля. Спасибо за ваш положительный отзыв. Мы с нетерпением ждем встречи с вами шейемьейя следующего пребывания. С уважением, Henrieta Butkova, Guest Relations Manager
Lena Estrin
13.12.2019
Positives
Perfect cleanliness, peace and quiet, amazing baths and spa.Negatives
Price :)Answer from Spa Hotel Thermia Palace
Уважаемая госпожа Lena Estrin, мы благодарим вас за то, что вы выбрали наш Термия Палас Энсана Спа Отель для вашего визита. Мы ценим, что вы потратили ценное время и силы на просмотр нашего отеля. Мы с нетерпением ждем встречи с вами и вашей семьей для следующего пребывания. С уважением, Henrieta Butková Guest Relations Manager
Наталья Мильчакова
10.12.2019
Positives
I liked everything. The treatment program was well chosen, balanced, and was on time everywhere. Very clear organization, staff work... Even if some small discrepancies occurred, they always corrected the situation correctly and met halfway. Very responsive, friendly staff. The food is varied, tasty and plentiful. When I began to gain weight after the first week of being on the standard program, after a meeting with a nutrition specialist, they prepared an individual menu for me for the remaining 2 weeks for a small additional payment. The hotel is excellent, the room overlooks the pool and the river, very clean, cleaning was carried out often, but always in my absence. It’s very nice that the supplies of coffee and tea in the room are regularly replenished, and there are always apples in the reception area. A wonderful park for walks, a very cozy Cafe Elizaveta, a pleasant town of Piestany.Negatives
I would like a little more activity in the evenings, not necessarily in Russian, but to have a choice of where to go. There are few entertainment channels, it is difficult to find feature films in Russian or English.Answer from Spa Hotel Thermia Palace
Уважаемая госпожа Наталья Мильчакова, мы благодарим вас за то, что вы выбрали наш Термия Палас Энсана Спа Отель для вашего визита. Мы ценим, что вы потратили ценное время и силы на просмотр нашего отеля. Мы рады, что дали нам хорошую оценку и ваши хорошие отзывы о пребывании. Мы с нетерпением ждем встречи с вами и вашей семьей для следующего пребывания. С уважением, Henrieta Butková Guest Relations Manager
Galiya Kurmangaliyeva
05.12.2019
Positives
Dear Sirs! Thanks for your work! Convenient service, quick response to requests, attentive and timely information and communication with the client. I wish you many grateful clients and happy New Year holidays! Sincerely, Galia KurmangalievaAnswer from Spa Hotel Thermia Palace
Уважаемая госпожа Galiya Kurmangaliyeva, Спасибо еще раз, и мы желаем вам очень хорошего Рождества. Всего наилучшего и счастливого нового года! С уважением, Henrieta Butkova Guest Relations Manager
Galiya Kurmangaliyeva
02.12.2019
Positives
Everything was organized conveniently and well. I also ordered transfer from/to the airport to the hotel through sanatoriums.com, they were accurate on time, polite in their handling, comfortable, safe cars. Thank you, sanatoriums. com for assistance in organizing my trip. I will use your services in the future.Answer from Spa Hotel Thermia Palace
Уважаемая госпожа Galiya Kurmangaliyeva, мы благодарим вас за то, что вы выбрали наш Термия Палас Энсана Спа Отель для вашего визита. Мы ценим, что вы потратили ценное время и силы на просмотр нашего отеля. Спасибо за ваш отзыв о вашем пребывании. Мы с нетерпением ждем встречи с вами шейемьейя следующего пребывания. С уважением, Henrieta Butkova, Guest Relations Manager
Igor Stelmakh
21.11.2019
Positives
New SPA center.Negatives
There are not enough staff in the restaurant, the waiters cannot comment on the contents of the wine list. There are no disposable tableware near the mineral water source, absolutely terrible and unorganized parking near the hotelAnswer from Spa Hotel Thermia Palace
Dear Mr. Igor Stelmakh, thank you for choosing Thermia Palace Esnana Spa Resort for your recent stay in Piešťany. We highly appreciate that you have taken precious time and effort to review our hotel product and services. We regret to hear about the shortcomings and that services haven´t met your expectations. We express our sincere apology and because we do strive for an improvement, we will definitely work towards enhancement. Once again, we thank you for your comments and we hope to welcome you back in the future at Thermia Palace Ensana Hotel. Yours sincerely, Henrieta Butková Guest Relations Manager
Aleksey Melhanov
19.11.2019
Positives
The medical part is excellent, the sanatorium is freshly renovated, the rooms are comfortable. The food is excellent.Negatives
We spent two weeks with pleasure. There were no fundamental disadvantages.
Liudmila Shangina
04.11.2019
Positives
I booked through sanatoriums.com. Thank you The accommodation corresponded to Bronya, everything was excellent. wonderful hotel with history! Architecture and decorations preserved from the beginning of the 20th century. Excellent balneology department with mineral water and mud treatments and kind, helpful staff. No queues, everything is on schedule, which is nice. Very clean, comfortable. The food is very high quality, a huge selection of dishes, fresh vegetables, fruits, a lot of greens, varied, tasty, you can choose for every taste, including people who adhere to a healthy diet. Starched snow-white tablecloths, cleanliness, live music, it’s very, very pleasant to be in the dining room! A huge, well-groomed area, you can walk for hours. The rooms are comfortable, excellent sound insulation, high-quality cleaning, frequent linen changes. Everything was wonderful. We left with the desire to return! Our gratitude to the management, hotel staff and the head of the Kitchen for organizing our rest and treatment.Negatives
Fortunately, there are not many cons. An appointment with a Doctor is an absolute formality. No one expected a diagnosis, but you can try to understand, listen, in order to prescribe exactly the right procedures. I also encountered his irritation when I came again to replace a procedure that was unsuitable for my health. The voucher included payment for a blood test and an ECG; they don’t offer it themselves; we had to remind them; they scheduled it at the end of the second week of our stay, when the point was already lost and after negative communication with the doctor there was no longer any desire to go to him again. The massage therapists are very unqualified. I changed several and all the massages ended in headache and back pain for me. They don’t know how to do it at all, it’s better not to go. I would like to wish the canteen managers to be more tolerant and restrain their groundless negativity towards guests from Russia. It’s good that there are very few of them in the hotel), so everything is compensated and does not have any effect on you)))
Игорь Терещенко
19.10.2019
Positives
1. As always, the staff does a great job with mud treatments (mud envelopes) and underwater massage. 2. I think the quality of the food has improved, there are some nice additions, but it’s still not clear why there’s a huge selection of varied bread for breakfast, but less for lunch, and not much left for dinner :). And the portions in custom-made dishes have decreased significantly, although they have become tastier. As before, fish and poultry are tastier than meat dishes, but these are apparently features of the national cuisine....Negatives
1. Service in the restaurant has deteriorated - obviously due to a reduction in the number of waiters. Everything is not always ready for the opening of a restaurant; you have to wait a long time for the waiter to order. As before, women from Arab countries in national robes wriggle their huge sleeves into salads while putting food on plates. In past years, I have repeatedly contacted the restaurant staff, to no avail. 2. The water in the outdoor pool is no longer mineral, but ordinary. Moreover, less than a couple of months had passed since the opening of the new aquatic center, when the outdoor pool was closed for renovation. The location of the showers, etc. in the sauna is not entirely convenient, the glass is incorrect and not the best solution for saunas, although it is probably fashionable. 3. Room cleaning has deteriorated. It was much better in past years. 4. Breakdowns often occurred - elevators, doors in the sauna, swimming pool - I already wrote. 5. It doesn’t reach 5 stars, although I want to :) - this can be seen from the prices.... In comparison with Italian 5* hotels, say in Abano Terme, there is a big difference. Although the treatment at Thermia Palace is head and shoulders above mud therapy, that’s why I came here once again, despite all the not entirely pleasant moments outlined above....Answer from Spa Hotel Thermia Palace
Dear Mr. Igor Tereshchenko, thank you for having chosen our Health Thermia Palace Ensana Spa Resort for your recent visit. We appreciate that you took valuable time and effort to review our hotel. We are very sorry for the inconveniences caused. We will deal directly with your comments, as they are very important to us. Please accept our apologies and we hope to welcome you again among our guests. Kind regards, Henrieta Butkova, Guest Relations Manager
Александр Дорофеев
19.10.2019
Positives
Compared to last year, there have been changes for the better in nutrition, I especially liked the reconstruction of the swimming pools.Answer from Spa Hotel Thermia Palace
Уважаемый сэр Александр Дорофеев, мы благодарим вас за то, что вы выбрали наш Термия Палас Энсана Спа Отель для вашего визита. Мы ценим, что вы потратили ценное время и силы на просмотр нашего отеля. Мы с нетерпением ждем встречи с вами для следующего пребывания. С уважением, Henrieta Butková, Guest Relations Manager
Александр Усилин
09.01.2019
Positives
This is my first time at this resort, and my first time traveling with Sanatoriums. Both points are excellent! Now to all sanatoriums only with Sanatoriums! Why - everything is simple: a perfectly organized trip (they helped with a visa, helped with the choice of a sanatorium, talked in detail several times about the resort - its pros and cons, excellently organized transfer there and back, very pleased with the work of Veronica - the hotel guide), the final price was cheaper hotel and other companies. The treatment is wonderful, the Irma resort house is beyond praise. The town is very pleasant, there are places to walk even in winter.Negatives
There is no negativity as such - after all, we lived in a palace of the early 20th century! But this is the negative - in some places the layout is not very convenient, but if you’re being picky....Answer from Spa Hotel Thermia Palace
Уважаемый сэр Александр Дорофеев, мы благодарим вас за то, что вы выбрали наш Термия Палас Энсана Спа Отель для вашего визита. Мы ценим, что вы потратили ценное время и силы на просмотр нашего отеля. Мы с нетерпением ждем встречи с вами для следующего пребывания. С уважением, Henrieta Butková, Guest Relations Manager
Сергей Борисов
21.12.2018
Positives
A very pleasant sanatorium with a large selection of treatments, friendly staff.
Татьяна Остах
19.12.2018
Positives
Very good medical facilities, attentive staff, the doctor selected a good range of medical services during the initial examination, I am very pleased.
Александр Дорофеев
13.10.2018
Positives
I would like to note the friendliness and responsibility of your representative Veronica, thanks to her persistence, the laboratory tests provided for during the booking were done without charge.Negatives
Medical personnel are limited in their actions regarding services by incomprehensible instructions, the purpose of which is savings or calculated profit. As an example: measuring blood pressure even before seeing a doctor costs 5 euros!? And one more thing: the variety of food is getting worse every year.
Alena Atrasheuskaya
01.10.2018
Positives
Everything is only positiveNegatives
No negativity
Aleksei Miasnikov
28.09.2018
Positives
Beautiful location on the swimming pool island. Great park for a walk. A well-designed treatment program. Friendly staff. We hope to come again.
NAIL KHASANOV
15.09.2018
Positives
I really liked it. A brilliant combination of price and quality. We'll definitely be back for a couple more weeks in a year.
Сергей Григорьев
26.08.2018
Positives
We are very pleased with our stay and treatment. Stunning room, very friendly staff, any requests are fulfilled right away. Treatment at the highest level. Thanks to Dr. Matsekova for her attentive attitude and prescribing the necessary procedures. The location of the sanatorium is excellent. Wonderful excursions that can be combined with treatment. We will definitely recommend to friends. We have never regretted using the services of Sanatoriums.com.Negatives
Not found.
илья этингер
11.06.2018
Positives
Friendly attitude of the staff, cleanliness, good quality of treatmentNegatives
Tasteless food, ignoring the interests of vacationers during the organization of the festival of vintage cars (noise and ugly organization of the gala dinner)
Svetlana Kuprianova
20.05.2018
Positives
Thanks to our Veronica and Eva, the girls helped with everything. These are the managers who led us.Negatives
The indifferent attitude of the doctors, they rewrite all last year’s procedures. I waited 40 minutes for the doctor, he simply wasn’t in the office. My visit remained unrecorded. The restaurant is a mess - morning scrambled eggs with broken glass, when asked what it is - the answer is - everything is fine with us.
German Shkilnyi
01.04.2018
Positives
We have second time this resort. Place is amazing. Sanatoriums representatives was great as usual. They can make all you demand happen. Recommend this place and staff from Sanatoriums.
Alla Aleynikova
04.03.2018
Positives
The staff at Irma is top notch. The hotel staff is also at the same level - polite and friendly.Negatives
Unfortunately, I’m not the first to pay attention to the quality of food at the hotel. Uninteresting, monotonous, tasteless. I would like to stand at the stove myself and teach the chefs how to make... an omelette. But everyone has a professional education. Pay attention to this and the prices will not be this place!
Irina Bogush
26.02.2018
Positives
Medical building Irma: friendly attitude of the staff, excellent maintenance of the premises - cleanliness, clean linen, sheets, towels, well-organized treatment processNegatives
Thermia Palace Hotel: complaints about breakfast - tasteless coffee, not very varied buffet
leonid machkovsky
23.01.2018
Negatives
Was forced to abandon thermal procedures in buildings Napoleon 1 and 3 due to the lack of internal passage to them from the main building
Igor Tereshchenko
21.01.2018
Negatives
I am forced to admit (and not only me) that despite the increase in prices since the beginning of 2018, the quality and content of food not only has not improved, but has caused more complaints than it was in previous visits to the sanatorium. Otherwise, everything is as it was before.
Владимир Замолодчиков
13.01.2018
Positives
Very friendly positive staff at the hotel. Thanks to our years Veronica and Ella. Thank you very much for the transfer driver Milos. A place where you want to return. Everything was great and wonderful.
Alla Savchenko
08.01.2018
Positives
Good accommodation and very high quality healing mudNegatives
I visited Thermia Palace 2 years ago, compared to the past, the quality of food and the prescription of treatment worsened. Previously, you could order different menu options for lunch and dinner, for example, without cholesterol, but now only for dinner. There is practically no healthy food - everything is fried with oil. According to the procedures that are included in the price of the tour. They have developed a new treatment plan where they offer you a lot of sometimes not very necessary procedures, but a maximum of 2 times a week. But regularity is important for the therapeutic effect; many procedures must be done every day or at least every other day, and then you have to purchase the necessary procedures. We discussed this with the doctor but he cannot change it. It seems like they just load all the procedures evenly. But the point is to have a massage twice a week (the same with mud), especially if you came for only two weeks. Therefore, it makes sense to buy a room with treatment if they offer you few procedures you need and you still need to buy them on the spot
Николай Зинченко
18.12.2017
Positives
high quality staff serviceNegatives
the range of dishes in the restaurant does not correspond to the declared 5 stars, the list of procedures included in the treatment package when booking rooms is not brought to the attention of vacationers, as a result, they end up buying a pig in a poke, the thermal control system in the rooms does not work
izabellaa kitaeva
13.12.2017
Positives
high-quality medical care, attentive and friendly medical staffNegatives
The reservation department did not take into account the wishes when checking in, although this is not the first time I have visited this hotel and the request was made 6 months in advance, I would like the attentive attitude of the host. Very meager and monotonous food for a 5-star hotel, especially breakfast, of course we are going for treatment and This is not the main thing, but still, at times it could be better. Long queues at the spa reception, you have to wait a long time for the procedures to be printed out
Alexander Shevelev
10.12.2017