references
Svetlana F.
15.05.2017
Positives
I really liked the hotel for its hospitality, the care and attention of all the staff was felt throughout the entire stay. I would like to come back here again.
Dimitriy Y.
15.05.2017
Positives
Simply a great hotel. My expectations were completely met. Excellent treatment and service. I recommend this hotel to everyone.
Mikhail M.
06.05.2017
Positives
I really enjoyed my stay in your cozy hotel, the excellent location of the hotel, excellent quality of service. Friendly, friendly and attentive staff, they helped solve any issues, the atmosphere is very pleasant. We will recommend you to friends and will be happy to come again.
Olga P.
03.05.2017
Positives
I enjoyed my stay at the sanatorium. Wonderful, big, beautiful room! Wonderful treatment area with very professional staff! In general, the atmosphere is very pleasant, friendly, the entire hotel staff is ready to help at any time. I will recommend it to my friends and will happily return myself!Negatives
This is not negative, but perhaps some comments to provide an opportunity to further improve the services provided. 1. I would like the visit to the doctor to be scheduled not only upon arrival, but also for the second time (2 visits to the doctor are indicated on the voucher), I couldn’t get to the doctor the second time, sat in line for an hour and left ((( 2. Some medical equipment needs to be changed, for example, lymphatic drainage, it is clear that the device is old 3. I don’t want to write about nutrition, the first week was not very good, but the second was a noticeable improvement, and from May 1st individual orders are already being accepted. So respect to the manager!
Владимир К.
01.05.2017
Positives
Attentive staff, always ready to assistNegatives
The sanatorium lacks its own doctor; a visiting doctor cannot provide the required attention to vacationers
Герман Д.
01.05.2017
Positives
It’s spring, everything is already blooming. The location of the hotel is convenient in terms of accessibility to the city's infrastructure. There are springs of life-giving water nearby. The room is wonderful, high ceilings, nice furniture and decor. Wonderful and friendly staff both at the reception and in the balneocenter. Big respect to Yuri (it was always nice to talk to you). The food is quite varied and tasty, fruits, tea. We had a wonderful time. We recommend.
Алимжан К.
30.04.2017
Positives
For religious reasons, they ate only salads and cerealsNegatives
The only drawback of the food is that they could not organize halal food, that is, Muslim food, although we asked them to organize this food or at least kosher Jewish food, we would like this issue to be resolved positively before our next visit; our next visit depends on it
Альбина К.
24.04.2017
Positives
Thank you very much! Great staff and great quality of service. I hope to come to your hotel in 2018.
Svetlana G.
14.04.2017
Positives
We vacationed with a friend from 02.04 to 13.04. It took us a long time to choose a sanatorium and we were not mistaken! I liked everything very much. The excellent staff of the entire sanatorium, starting from the reception, greeted us, checked us in, and took into account all our wishes. Special thanks to Yuri, although the other lords and ladies were always courteous and polite, helped in all situations, solved all problems at the first request. (although there were no problems, it started to rain, an umbrella please, I couldn’t turn on the TV, he came right away Anatoly did everything). The restaurant is clean and tidy, the dishes are delicious, fresh food, there is always a selection of fruits and the freshest pastries, very good coffee for breakfast, the waiters are always smiling, they never made any comments about being late for lunch (procedures, water) they waited politely and patiently. This is rare in KV. We were always interested in the opinions and wishes of guests about the menu and the quality of the dishes. I really liked the organization of the procedures. Attentive doctor Helena listened, prescribed procedures, wrote out the necessary prescriptions. Older sister Sharka is simply a professional with a capital P (there is someone to compare with in KV). She is very attentive to all the guests, tries to please everyone, listens to everyone, helps everyone. Upon request, he can adjust the schedule of procedures, this is also very rare, here they try to surround everyone with warmth and care. The girls and the medical staff are very good, Radka, Anechka, Veronica, Katya, thank you so much. You can write good words for a very long time, but it’s better to come and see for yourself. I highly recommend this small, very homely and cozy sanatorium with excellent management to everyone. Good luck and prosperity to you. N201Negatives
11 days is very little!
Ирина Ю.
09.04.2017
Positives
We really enjoyed our stay. Everything was amazing. Wonderful hotel, friendly people. Very pleased. Thank you.
Роман Б.
08.04.2017
Positives
Excellent staff, good room cleaning, delicious food in the hotel restaurant.
Larisa R.
07.04.2017
Positives
Excellent location, polite staff, good procedures, good cuisine, cozy clean room. It was comfortable to be treated and relax in the sanatorium. Thanks for the excellent work to the entire team of the sanatorium.Negatives
There is no water in the SPA area. After taking a bath, other procedures are often prescribed, for example, massage. It would be nice to take a few sips of water. I wish the management of the sanatorium to place a bag of water in the Spa area.
Elena S.
30.03.2017
Positives
I enjoyed my stay at the Humboldt Hotel. The hotel staff is friendly, smiling, helpful, and speaks Russian. Our room was spacious, bright, with a good view of the park. Other hotel guests also praised their rooms. Our towels were often changed and the room was cleaned while we were undergoing procedures. The schedule of procedures was arranged conveniently, most days of the procedure followed one after another. If I compare my impressions of the environment and staff at Humboldt with my impressions of the environment and staff at Krivan, where we stayed last year, Humboldt is a wonderful place. We like everything about Karlovy Vary, the clean, fresh air, the lack of fuss, the walking routes, the large selection of excursions, and the architecture of the historical center. The main thing is to be lucky with the weather on your trip.
Larisa D.
29.03.2017
Positives
Good afternoon I was treated and rested in a hotel for the first time, although I come to Karlovy Vary every year. Overall, I liked everything. As they say, the price matches the quality. I plan to come to the same hotel next year. I know that the hotel has recently changed its owner, and is currently undergoing restructuring. I hope that next year the hotel’s clients will experience pleasant changes for the better, because there is no limit to perfection, but I would like no price increase. I left my review of my stay at the hotel in the hotel’s guest book on the day of departure.Negatives
Just a few small suggestions: 1. Improve the quality of bed linen to the level of a 4-star hotel, if possible. 2. Replace very worn towels in the rooms with new ones, as the old ones do not correspond to the standard of the hotel at all.
Irina B.
28.03.2017
Positives
We rested from 02/28/2017 to 03/14/2017. All liked it. Nice staff. All requests did not go unanswered. They cleaned without us noticing, everything was clean. The medical staff are just great! They are attentive to everyone and always help. There is a swimming pool, sauna, hammam, jacuzzi. Excellent wifi signal throughout the hotel. It was very nice, congratulations on your birthday. We come to the room and there is a bottle of champagne))). Congratulations on March 8, the girls were given flowers))). We had a good rest without any problems. Thank you!
Svetlana M.
27.03.2017
Positives
Beautiful rooms, timely cleaning, polite staff.Negatives
Very poor food! They were surprised.
Albina P.
18.03.2017
Positives
I rested in the sanatorium in February 2017. Liked everything. Excellent, warm, clean room, the one I booked in advance. Daily cleaning. Responsive staff, not a single request of mine went unheeded. There are no complaints about the medical staff. Procedures are carried out in a timely and high-quality manner. Excellent, varied cuisine. Everything is always fresh. A lot of fruits. There is a desire to come to this sanatorium again.
Iraida S.
17.03.2017
Positives
A great hotel, the staff is polite and helpful, they try to help in everything, the medical department workers literally lead everyone by the hand, well done!!!!Negatives
No.
Elisabeth M.
16.03.2017
Positives
We really liked everything at the highest level! Food.Service.Procedures.We plan to visit again
Andzelika P.
16.03.2017
Positives
We just arrived. I'm delighted with the hotel! This is not my first time in Karlovy Vary and I have something to compare it with! A friend who was there for the first time had nothing but exclamations during the first days!!!! Very attentive staff, always helpful, wonderful procedures and lots of them! Taking into account your busyness, although at first the hotel was very full! The food is varied and dietary. The room is large and bright, no one disturbed us. You can't hear your neighbors. The Internet is good, free and everywhere! The location is very convenient. The pool is what you need! Sauna and hammam! In general, I decided to stay at this hotel! I recommend it to others too!Negatives
Very tasty buns..... And sweets!
Вильдана .
15.03.2017
Positives
good repair furniture rooms medical equipment everything corresponds to 4 starsNegatives
the doctor works comes for two hours, sometimes every other day when seeing patients, doesn’t examine patients, just asks what you’re complaining about, prescribes a course of drinking and treatment, doesn’t control the food in the restaurant, as a result, the food is not of high quality, no dietary dishes for lunch and dinner, all the food is fatty broths, rich variety of dishes, no work doctor -2 kitchen-2
Mikhail I.
15.03.2017
Positives
A wonderful hotel, which my wife and I visited for the second time with a break of 10 years. It remains just as elegant, comfortable and clean. The organization of treatment procedures is excellent, but you should not expect wise advice from a doctor who appears there only for a short time and, apparently, not every day. The quality of food directly depends on which of the two chefs is on duty: one day the dishes are excellent and simply delicious, and the next they are banal and faceless. The breakfasts are good, filling, far from poor, plentiful, but rather monotonous. Nice small pool, jacuzzi and sauna on the last, sixth floor. The location of the hotel is very convenient: all the main sources are a few minutes’ walk away, and you don’t have to run up the hills, which is an important circumstance for Karlovy Vary. The hotel is headed by a new manager, Tomas Kral, who makes great and successful efforts to eliminate the small roughness that always and inevitably arise in any hotel. The work of the maids deserves some criticism, as, in my opinion, they do not change linen, give out shampoos, etc., in a timely manner. Overall about the hotel: excellent value for money. Taking this opportunity, I thank the staff of sanatoriums.com for their assistance in booking a room in this hotel: fast, clear and not at all burdensome in terms of money.
Natalia R.
13.03.2017
Positives
My husband and I liked everything without the slightest exception. The staff is helpful, polite and competent. The hotel is homely and cozy. Treatment is a plus. All 20 promised procedures per week were received in full. A couple of times, due to our sluggishness, we missed the time for procedures and thought that they were gone. But the lovely girls from the SPA department called and offered a new time for them. Not all hotels can organize their work this way. Many thanks to the medical and administrative management of the hotel. The hotel is well maintained, in the room, in the corridors, in the restaurant, in the lobby there is a pleasant atmosphere of cleanliness and comfort everywhere. Its architecture is elegant and organic, and its location is good. Everything is at hand: it is located not far from the Post Office, which in turn is like the border between the shopping and resort parts of the city. The city center is simply a fairy tale. One villa is more beautiful than the other. What about water from springs?! They are very tasty, pleasant in temperature. I wish everyone who visited Humboldt the same good times. how many of them did we have? And to the Humboldt staff, health, happiness and God's abundant blessings. Wait for us again! - Natalia and Alexander.Negatives
Negative? There was, of course! Why was it so necessary to cook so much, varied and tasty that we couldn’t curb our appetite and brought home extra pounds!?
Elena B.
13.03.2017
Positives
Location, interior, recommendNegatives
They didn’t congratulate me on my birthday, unlike other hotels where we were
Victor S.
13.03.2017
Positives
We didn't get much positive feedback. There is no comparison with the Ambasador Hotel, although both are 4-star.Negatives
1. There is no free water in the room upon check-in, which is nonsense for a 4-star hotel; almost all hotels in the world have water. 2. The doctor must accept on the day of check-in, otherwise the whole point of 20 procedures is lost, they happen on 4 days. They must be spread over 7 days of stay. 3. There was no second doctor’s appointment, although according to all procedures there should be one. 4. Parking fees are probably the highest in Karlovy Vary hotels. but the most inconvenient. You can use your car only by pre-order in the evening, which is not entirely convenient. A car may be needed at any time.Answer from Humboldt Park Hotel & Spa
Добрый день Виктор! Спасибо за Ваш отзыв. В нашем отеле бесплатно вода предоставляется на обед и ужин. Что касается приемов врача, то в Карловых Варах мало отелей, где врач принимает в субботу и воскресенье. В день приезда гостя не практикуется осмотр у врача, так как после дороги у него могут быть недостоверные показатели работы сердечно-сосудистой системы. А значит, это исказит общую картину состояния организма. В отношении парковки отмечу, что ее цена действительно не низкая, но среднестатистическая по Карловым Варам. Так как машин много на парковке иногда действительно приходится ждать, пока наш сотрудник подгонит ее. Мы очень благодарны Вам за ваши замечания. Я лично буду очень внимательно смотреть за тем, чтобы наши услуги соответствовали всем стандартам европейского уровня. Я очень надеюсь, что Вы в следующий раз приедете в наш отель. В качестве бонуса: предоставим бесплатную воду при заселении, предоставим второй прием врача, если Вы приедете больше чем на 7 дней, первый прием врача организуем в день Вашего приезда, обеспечим бесплатную парковку, и Вашу машину будем парковать в самом начале парковки. С уважением, директор отеля Томаш Крал.
Василий Т.
10.03.2017
Positives
We would like to express our deep gratitude to all the workers and medical staff. hotel staff. We rested from 02.26-03.05.2017 No comments, excellent food, good treatment, clean and comfortable rooms, excellent service. Best regards, Tomkus family.Negatives
No
Артем К.
10.03.2017
Positives
They provided a good room. All sources are nearby. Cleaning every day. The bed and dressing gowns were changed twice in 10 days. The service and medical staff are friendly and positive.Negatives
The food is the same type and not very tasty. There is not enough space in the food serving area, you have to wait. The massage was done by different staff each time. Small pool. The hammam was mostly not working.
Дария Л.
06.03.2017