references
Классен Любовь
25.02.2017
Positives
We rested at the sanatorium in February 2017. We were very pleased with the hotel, staff, quality of cleaning, medical care, and food. We took an economy room for 2 people, 16 sq.m (but I didn’t think that it included a toilet and a corridor), I don’t recommend this room to others, it’s very small for two people, it’s designed for one person. And this was the only negative in our vacation. The medical staff is very attentive and friendly, all procedures are done on time and with good quality. The girls who clean the rooms are great, clean, towels are changed every day, bathrobes, slippers at the request of the client, without talking. I would also like to say thank you to the restaurant workers, the food is delicious, there is a wide variety of dishes, and high-quality service. The reception staff is very friendly, any questions are resolved instantly. Once again I would like to say thank you for the holiday and the pleasure received from the good service. And I would also like the pool and sauna to be open longer in winter, and not until 8 pm. When it’s dark and cold outside, you don’t really want to go for a walk, but it’s very pleasant to sit in the warmth and communicate with other vacationers. Thank you for the rest and see you again.
Алексей Волынский
24.02.2017
Positives
First time at Humboldt and mostly enjoyed it. my room was on the third floor overlooking the square; of course, there’s nothing special to see in winter, but you’ll agree that it’s better than contemplating the courtyard of the building. the food is quite sufficient to be full, but I am of the opinion that since I came to drink mineral water, I need to limit myself in food. Regarding treatment, I will say that most of the procedures are the same as in most resort hotels. procedures are carried out mainly before lunch, exactly at the appointed time. I think next time I'll go back to Humboldt
Viktor Schaermann
22.02.2017
Positives
We stayed at the hotel from February 6 to February 16, 2017. We were very pleased with our stay at the hotel. I really liked the location of the hotel, all the springs are nearby, the room is very clean and cozy. The bed, towels, bathrobes are all snow-white. If necessary, they will change it immediately. The bed linen was changed after four days of staying at the hotel. The room was warm. We were also pleased with the food. There were soups, the main courses were also varied, every day there was fish, fruit, cereals, juices, salads. In a word, there was something for every taste! When you check into the hotel, you are greeted by pleasant, friendly employees who are ready to help resolve any issue that you have. The medical staff is also very attentive and courteous. So I can’t say anything bad, I liked everything. Thanks to the hotel staff for their attention and responsiveness. If we get together again, we won’t hesitate to go to this hotel.Negatives
As a suggestion, I can only write one thing. If you came together (my husband and I) it is advisable that the terms for the procedures end at approximately the same time. Because I also want to see a wonderful city, our situation was something like this: my last term ended at one o’clock and my husband’s at five. This is not very convenient. I don’t know if it’s possible to provide for all this. But it would be nice. Although I liked everything even so!!!
Goryachikh Larisa
21.02.2017
Positives
Finally managed to relax in Karlovy Vary with sanatorium treatment. I'm glad I chose the Humboldt Hotel. We were satisfied with all the services provided and the level of service. The hotel has an excellent location. Close to the drinking galleries and the business center, which is important, since we took two meals a day and you can have a snack and buy groceries in the store quite close to the hotel. A large grocery store on Masaryk Street is a 5-minute walk away. Having read the January guest reviews, to be honest, I was expecting that the food would be mediocre, but we are not very picky about food, so we didn’t get upset in advance. But either the hotel management quickly responded to the comments, or these were some temporary problems. The food is excellent, porridge, dairy products, egg dishes, excellent pastries, fruits, 3-4 varieties of muesli, about 5 varieties of toppings, cheeses and sausages, red fish, plus a choice of hot dishes - this is breakfast. Dinners were also varied - vegetables, salads, soups, side dishes. For meat lovers, at least two dishes to choose from, steamed fish daily. It's hard to stay hungry. Yes, and I would like to note that people come to this hotel, among other things, for weight correction programs, about which there is information on the hotel’s website, so of course they won’t serve barbecue here))) Our family really liked everything about the food. Many thanks to the restaurant staff for their kindness. By the way, if you need to replace dinner with lunch, then just notify the reception or waiters at the restaurant about this. The rooms are clean, warm and comfortable. The photos on the site are true. Cleaning is absolutely adequate. Previous reviews noted that they do not replace towels that are not thrown on the floor. But this is a well-known practice in hotels; now decent hotels in Russia work this way. And in the Humboldta rooms there is information that if the towel is left hanging, then there is no need to change it. Regarding the unceremonious maids, it’s also not quite as other guests wrote. To avoid such incidents, use a sign about the need for cleaning or asking not to disturb, and you will be happy))) The medical base can give odds to large sanatoriums of the Kavminvod. Pleasant Mrs. Helena, our doctor conducted an initial examination and prescribed a program of procedures without any problems. You immediately remember some Kislovodsk sanatoriums, where you have to fight or pay extra for procedures, while the cost of the tour is quite comparable to ours. The girls at the medical center, it’s actually a fairy tale. They are so friendly, helpful and caring that it is simply impossible to communicate with them without smiling))) Sharka, Ratka, Katerina and everything, everything, everything - thank you so much!!! And of course, the face of the hotel is the people who welcome you and are ready to answer any questions and help in any situations. Everyone is correct and friendly. By chance, I had to communicate most with Yuri and Alexey. They can find answers to all questions. I would only like to wish the guys from the reception patience, because we have repeatedly observed the picture of our compatriots “blowing their brains”, which the staff actually managed to cope with))) one couple, in addition to the pressing problems of living in a sanatorium, was interested, for example, in the question of the chemical composition of water in all sources. Conclusion - the hotel corresponds to the declared stars. When choosing a hotel next time, I will consider the possibility of staying here as a priority.
Konstantin Harin
19.02.2017
Positives
My wife and I rested at the hotel from February 11 to 18; it was almost our first time in Karlovy Vary (before that we once visited this resort while passing from Prague to Germany). The hotel is located very well, on the high left bank of the Tepla River, opposite the Termal Hotel. To the nearest source (15th) 2 minutes, to the farthest (1st A, B, C) a maximum of 15 minutes at a walking pace. We booked the room in December through a promotion on the website, so parking was free. By the way, the parking lot is very small, so just ask the employees to park your car. We booked an Economy room, but got a Standard room (fifth floor, 509) - a small thing, but nice! The room is located between the service elevator and the service room, however, thanks to excellent sound insulation, the room is very quiet. The heating works so well that we almost had to turn it off, and they kept the windows ajar all the time. The room was cleaned daily, efficiently (apparently, the incident described below by Andrey had an effect. By the way, after reading this review, I was already thinking about canceling the reservation, but I decided to give the hotel a chance, and I did the right thing). Bed linen is changed on a schedule, every 4 days; If you want to change towels, throw them on the bathroom floor. A robe and slippers are provided for the entire stay (mine gave up on the second day, as soon as I mentioned it, the maid immediately brought new ones). The hotel staff is very friendly and helpful, if you need anything, ask at the reception, they will always help you. Although almost everyone speaks Russian, I advise you to stock up on a minimum of Czech phrases (thank you, please, etc. - people will be pleased). Now about medicine. Despite the fact that we arrived on Saturday, the doctor saw us on Sunday (!), and we underwent the first procedures on the same day. If you have not been examined at home (like us), at the first appointment you can express your wishes, which will definitely be listened to. The schedule of procedures can be coordinated with the medical staff, and, if possible, one or another procedure can be rescheduled. Wellness is located on the last, 6th floor. There is a sauna and steam room, whirlpool, a small swimming pool with a current (can be turned off), and showers. Our package also included three meals a day. Buffet, everyone chooses what they want, the choice is quite varied, so you definitely won’t be able to lose weight here, just as it didn’t work out for us (even vice versa). By the way, it seemed that there were several shifts working in the kitchen (each lasting a couple of days), which was reflected in the choice of dishes (on some days the choice was richer and more varied than on others). Summary: We were very pleased with our choice and would happily return. Once again we thank all the hotel staff for their hospitality and kindness!Negatives
If there is anything we could wish for, it would be to expand the opening hours of wellness, find an opportunity to use two more places in the whirlpool, and also change the repertoire in the broadcast of background music - guys, a week of jazz is too much!
Olga Beifuss
18.02.2017
Positives
My husband and I were there from 02/5/2017 to 02/17/2017. I really liked the hotel, it is located in a very convenient location, a five-minute walk to the springs. I also liked everything about the hotel. The staff is very friendly. At the reception desk you are always greeted by friendly employees. I would especially like to mention the manager Yura. We wanted everything to be very clean and comfortable. During the procedures, you are greeted by a very friendly and friendly team. All procedures are carried out on time. If you have any request, they will always listen to you carefully and help you. For this, many thanks to the entire small but friendly team. The food was varied and always delicious. For this, many thanks to the cook and waiters, who also always greeted us friendly and served very well. The holiday turned out to be excellent, we left feeling as if we had stayed with good relatives. We'll come again!!!!
Oleg Zeldis
16.02.2017
Positives
Very nice staff, they try to please you in everything.Negatives
The sauna is not open enough time.
Oleg Savitch
14.02.2017
Positives
The staff work at a professional level. No comments. I liked the rest and treatment.
Badanova Svetlana
10.02.2017
Positives
Hello! I spent wonderful days in this hotel from 01/13/2017-01/27/2017 They gave me an improved room, although I ordered the usual standard. Double bed, good quality bed linen, this is important for me, I always take my own, it wasn’t needed here. The programs are in Russian, well, this is for those who like to watch TV! I lived in 509, the sound insulation was excellent. Towels were changed every day, there was a robe, slippers, shampoo, soap, hairdryer. At the reception, Mikhas and Alexey and the girl, unfortunately I don’t remember her name, will help with any question. I ordered theater tickets, found out the bus schedule to shopping centers. Everyone speaks Russian! The cuisine is a decent menu. Every day something new, stewed rabbit, tongue, goulash, pork, beef, chicken, salmon and various white fish, soups, herbs, vegetables, fruits, pastries. Everything is delicious. If you hope to lose weight, it’s unlikely! You want everything try it. Thanks to the cooks and waiters, always with a smile, they will tell you where what dish is and what it is made from. The doctor prescribes the procedures at the first visit, they take blood for analysis. Sharka and Radka are always greeted with joy, treated like a long-awaited guest who has finally arrived. All procedures last 20 minutes. Gas injections, gas bag, lymphatic drainage, pearl bath etc. If you don’t like something, you can replace it with another procedure or pay for additional ones. Swimming pool, jacuzzi, sauna, Turkish bath - all at your disposal! Source No. 6 is only a 7-minute walk, sources No. 12 and No. 15 are very close - 4 minutes. Thank you everyone for the warm welcome! I'll definitely be back! Svetlana Finland
Eduard Masgold
08.02.2017
Positives
a very beautiful and cozy sanatorium, the rooms were always clean and tidy, towels were changed literally every day. Also, the treatment and food were at the highest level, such a variety of dishes for two weeks has never been seen in any hotel. Thanks to all the staff for the comfort and the homely atmosphere in the hotel. I recommend this hotel to everyoneNegatives
There simply cannot be any downsides to a hotel with such staff.
Andrei Vinahradau
03.02.2017
Positives
Excellent, attentive staff in the medical building and at the reception. There are no complaints about the staff!!! A pleasant moment - a compliment from the hotel in the form of champagne for your birthday. Nice, comfortable baths and rooms for taking them. But that's probably all. And the hotel management has some requests and some recommendations if they want to qualify for 4 stars!!! DON'T PULL!!! And this is not only our opinion, but also the opinion of many guests who vacationed with us and shared their impressions.Negatives
1. A HUGE minus of the hotel, the smoking bar is located right at the entrance to the RESTAURANT, where breakfast, lunch, and dinner are held. ALL the smoke trails not only into the restaurant, but also rises upward due to the draft. We lived on the 3rd floor!!! Believe it or not, it reached us!!! Since I don’t smoke, this was UNPLEASANT, and a daily occurrence. 2. The water in the pool is quite cold (5 people got sick during our stay) 3. Room cleaning also leaves much to be desired. Let me give you an example. When checking into the room: a splattered mirror, white hair on the carpet (my hair is black) that had been lying there for 2 days, dust on the pictures and the mirror. 4. Quite OLD equipment (requires updating, especially the lymphatic drainage apparatus) - note to the hotel management. 5. There is a lack of space - people sit in a PASSAGE corridor, for example during the “paraffin gloves” procedure - it’s not comfortable, everyone passes through you, like in the subway. The same applies to inhalations - they also take place in the corridor near the baths. 6. Well, the last nuance that ALL the guests talked about is the lack of regular water for lunch and dinner.!!! IT IS CLEAR that we order tea and coffee separately. BUT... the lack of water for 4 stars is simply UNACCEPTABLE!!! Let me give you an example again. People needed to take medicine with meals, which was naturally washed down with water. Someone choked - they also need water! There is no water - just a shock! This is the FIRST time we see this in a hotel that positions itself as 4 stars. 7. Regarding the cuisine, the chefs cook delicious food, but the range of dishes is small. Especially monotonous breakfasts. This is not a biased opinion, but simply a comparative description in comparison with other hotels of the same 4-star category. For example with "Ambassador". Let them take their example. Bottled drinking water in the rooms, daily delivery of chocolates to the rooms in the evening by maids, upon arrival an individual card - a compliment from the hotel to EACH guest for a glass of champagne or coffee (to choose from). And PERFECT room cleaning - nickel and showers simply sparkle with their cleanliness!!! There is also great RESPECT for the variety of dishes at “Ambassador”!!! Lead by example! Otherwise, you will lose customers! Since, unfortunately, we will not be able to recommend your hotel to our friends...Answer from Humboldt Park Hotel & Spa
Спасибо большое за отзыв, это помогает нам стать лучше. Вышеуказанная критика уже принадлежит прошлой истории, но я очень рад за лучшее будущее. Мы снова открыли отель Humboldt с 1-ого февраля и я очень рад возможности доказать качество наших услуг в скором будущем, с радостью сообщаю, что с 1.02.17: - мы запретили курить во всем отеле и наш отель (включая бар) является некурящим. - температура воды в бассейне повышена и составляет 28 – 30 градусов. - принято на работу дополнительно 3 горничных, уборка во время проживания клиентов будет еще лучше. - изменили режим работы лечебного отделения, чтобы наши гости комфортно получали все 20 процедур в неделю. - на обед и ужин наши клиенты получают воду с лимоном, мятой и чай бесплатно. - в течении февраля мы уже примем решение о приятных сюрпризах для наших клиентов.. С уважением Tomáš Král Директор Humboldt Park Hotel & Spa ****
Евгений Коновалов
02.02.2017
Positives
I was pleased with my stay at the hotel. Firstly, not every four-star hotel of this level can be booked at the price at which it is currently offered. Secondly, the location is certainly convenient, no ups or downs. I think the treatment is quite good, taking into account the fact that in Karlovy Vary in different hotels the procedures are essentially the same, plus or minus. I won’t comment on nutrition, I believe that everyone has different tastes and how they are used to eating. but overall we had a good time and had a wonderful rest
Мария Перова
31.01.2017
Positives
The organization of transfer, accommodation and stay was at the highest level. Very friendly staff. The food is wonderful. The treatment, namely the procedures themselves, are effective and of high quality! Special thanks to Vlad for his support and assistance with booking throughout our stayNegatives
paid tea and water (lunch and dinner)... rather strange than negative
Oleg Loginov
30.01.2017
Positives
We liked the hotel because of its convenient location, very close to the springs, although we didn’t mind taking a walk. The rooms are quite comfortable, the food is good, you can order dietary dishes. Our stay in Karlovy Vary was a lot of fun
Евгений Вахрушев
29.01.2017
Positives
The location of the hotel is very good, the springs are not far away. Good Wi-FiNegatives
The food is generally satisfactory, although monotonous. But for lunch and dinner, there is no tea, no coffee, or just water, all this is only at the buffet for money. If you happen to wash it down with something, only soup or order it at the buffet. The rooms are poorly cleaned. The doctor takes 3 minutes, a standard prescription of water, the same thing for everyone. The procedures, in my opinion, do not give results, because “pearl” baths made of plain water, massages are only stroked, at the same time they change the time and massage therapists due to a shortage personnel, etc. Parking at the hotel is tight and inconvenient.
ГУЗЕЛЬ ЗАКИРОВА
24.01.2017
Positives
Convenient location of the hotel Very good staff in all directions Reception restaurant medical staffNegatives
At the beginning of our stay, the water in the pool and jacuzzi was at a low temperature, but after a request, an employee named Yura corrected the situation and all days the water was very comfortable
Vera Samoylova
21.01.2017
Positives
This is the second time we have been to Humboldt, everything is fine. Many thanks to Yuri, he helped with everything, the girls during the procedures were very friendly. We will definitely come again. Thanks a lot, everyone!Negatives
Very cold water in the pool
eric grigoryan
12.01.2017
Positives
macajistky Kati bolchoe spasibo.med perconalu bravo...Negatives
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Арина Яковлева
16.12.2016
Positives
Nice cozy hotel with excellent procedures and staff. Diet food.
Елена Крылова
15.12.2016
Positives
The hotel makes a good impression. Friendly Russian-speaking staff, high-quality furniture. Breakfast is very good.Negatives
Small selection of main dishes. Parking at the side of the hotel is sparse and narrow.
Игорь Павлов
01.12.2016
Positives
Impressed by the friendly and helpful staff. Everything is very tasty, for which special thanks to the chef. The spa area is small, but fully functional. The location is convenient, 5 minutes to the promenade. The rooms are spacious, all amenities are in the room, minibar, bathrobes, etc. Very pleased with the choice of hotel!
Елена Шлапенко
28.11.2016
Positives
We had a great time getting treatment and relaxing! I would especially like to note the dishes, which amazed me with their variety and quality! Thanks to all the staff for your attentive attitude!
Даурен Абулхаиров
23.11.2016
Positives
The treatment is excellent. The location of the hotel is also very good - the center, on the embankment by the river. At the same time, the part of the city that is not very saturated with transport is actually a place for walking. Highly recommend!
Elena Venturova
20.11.2016
Positives
Thank you! I was pleased with the very cozy and homely atmosphere! Very friendly staff and crystal cleanliness in everything - both in the room, in the treatment rooms, and in the restaurant.
Юлия Жежелева
19.11.2016
Positives
We really liked everything. Quiet, cozy hotel, conveniently located, has parking, good food (we took three meals a day - we didn’t regret it). The procedures are standard like everyone else, the medical staff is very pleasant, as are the reception staff. Everyone speaks Russian. The rooms were cleaned every day, towels were changed upon request.
Надя Филиппова
05.10.2016
Positives
This is not the first time we have stayed at this hotel. And again I liked everything very much. We booked a package that included both accommodation and spa treatments. The treatment is at the highest level, the menu is varied, beautiful and tasty. Breakfast is also very good. There is a SPA area: one swimming pool, one hot tub, sauna and hammam. Only a good impression. Friendly Russian-speaking staff, high-quality furniture.
Александр Невский
28.09.2016
Positives
High quality food, excellent service. I would like to express my gratitude to the employees who do their job with love and attention.
Leonid Vorobjov
21.01.2016
Positives
Calm, cozy atmosphere. Clean, tidy, very friendly staff (including the director). The hospital always meets the schedule of procedures. The buffet in the restaurant changes daily. And, most importantly, very tasty!
АЛЛА ФЕДОРОВА
07.01.2016