references
Positives
The location, the room and the work of the reception staff are super! Food: hot dishes are excellent. The nurse during the water procedures is very friendly and positive. The guys at the reception solve ALL issues, they are just great!Negatives
Cuisine: salads and pastries leave much to be desired, although, of course, you won’t leave the restaurant hungry. The weakest point of the hotel is the medical building. Massage therapists: a man gives a good massage, women do not massage, but stroke, you can freeze. The rest of the nurses, except for the water procedure nurse, are not very friendly and ready to help. The smiles are forced, insincere, somehow not sincere. Of course, this is a subjective assessment.
Answer from Humboldt Park Hotel & Spa
Уважаемый Радик, спасибо за Ваш отзыв! Вы правы в том, что все отзивы являются именно субъективной оценкой. От большенства других клиентов я получаю хвалу именно на мед персонал, иногда, в главном женщины, жаловалис на то, что от массажиста Александра массаж очень крепкая и сыльная... Пожалуйста, в следующий раз можно сразу сказать свое желание прямо массажисту или главной медсестра или врачу.. С уважением, Томаш Крал - директор компании
Positives
We stayed at the hotel from November 24 to December 6. The first time we vacationed in Karlovy Vary, we registered on the Sanatoriums website. com. At first I noticed the well-organized website, the accessibility of the information, and then nothing but admiration: a convenient method of booking, taking into account wishes, impeccable organization of the transfer, even a compliment - a free excursion to Prague. Everything really works and is organized at the highest level. The Humboldt Hotel is a fairy tale that is created for us, vacationers, by management, managers, and the entire team with their impeccable work and good attitude towards vacationers. The manager Yuri met us at the reception and checked us in - sensitive, attentive and responsive. He immediately responded to our timid wishes to have lunch (we have gastrointestinal problems and need to eat often) and organized everything in the restaurant, despite the fact that lunch time was over. In the treatment department, procedures are clearly distributed, they treat vacationers with respect, they greet them with a smile, they help carefully, they ask ten times “is everything okay, is the water warm, is it comfortable in the gas bag, is the person comfortable during the procedure,” etc. Everyone is greeted joyfully, escorted to procedures, helped, and no one is abandoned, everyone is given attention. It’s a pleasure to visit the restaurant, the menu is excellent: a variety of meat dishes (beef, pork, poultry available), an assortment of vegetable dishes and cuts, and various side dishes. Every day fish, fruits, pastries. Everything is delicious, there is a lot of everything, the cook is excellent, the pastries are gorgeous. The waitresses are polite and smiling. Hotel guests are always greeted, and their good wishes make the mood flow. The room cleaning is excellent - everything is spotlessly clean, they are cleaned when guests are undergoing procedures. It's a pleasure to be in any corner of the hotel. But while we were on vacation, an unexpected situation happened. They called an ambulance for my husband, I was very scared, but Yuri was there and helped, he not only translated and explained our situation to the doctors, but supported and reassured me, saying “I’m a swami, don’t worry, pull yourself together, call us from the hospital, Don’t worry, we’ll solve everything, we’ll help.” And I wasn’t afraid in another country, where there was a language barrier, its own rules, Yuri was nearby, a man with a capital letter, and high moral qualities. This is a worthy act and an example for everyone! Everything worked out for us, we were released from the hospital, everything went away, everyone was worried about us and supported us. We continued to relax at the hotel, but we were already drinking healing water from the springs in moderation, we were afraid of an exacerbation. The girls from the medical department restored the missed procedures for us, we didn’t have to ask or persuade anyone, everyone treated us with understanding and care. After this situation, I concluded that thanks to the organizational skills of the hotel director, a well-chosen team, and the high moral qualities of the employees, our stay at the Humboldt Hotel seems like a real fairy tale. Thank you, Tomas Kral for your work! Thank you to all the hotel staff for your care, attention and support! Happy new year 2020 everyone! Prosperity and good luck to you!Negatives
NoAnswer from Humboldt Park Hotel & Spa
Уважаемая Людмила, спасибо Вам БОЛЬШОЕ за Ваш детайльный отзыв! Он очень сыльным кандидатом на Отзыв года! С наступающим 2020 годом и приезжайте! С уважением, Томаш Крал - директор компании
Positives
The impressions from the treatment and stay in the sanatorium remained very good. Good location of the hotel. Polite, friendly staff! Special thanks to the head nurse and the nurse working in the endo-vaco and lymphatic drainage room. The advantage of the hotel is that from 16.00 to 20.00 you can visit the sauna and swimming pool. Thank you for a good rest and treatment!!!Negatives
The positive impression was slightly blurred by the cleaning of the rooms, the maids forgot to put in shampoo, and sometimes not all the towels were changed. I had to remind him.Answer from Humboldt Park Hotel & Spa
Уважаемая Юлия, спасибо за Ваш отзыв! Работу горничных проверяем каждый день но будем еще больше обращать внимание на Вами назначенные ошибки! С уважением, Томаш Крал - директор компании
Positives
I visited the Czech Republic for the first time, in Karlovy Vary. I only had pleasant, unforgettable impressions. The hotel has an excellent location. The hotel is small, cozy, homely. I was very pleased with the presence of a swimming pool and its accessibility. Treatment procedures, food - everything is excellent. Special thanks to all the staff!Answer from Humboldt Park Hotel & Spa
Уважаемая Елена, спасибо Вам за Ваш отзыв! От всего персонала желаю всего найлучшего в 2020 году! С уважением, Томаш Крал - директор компании
Positives
Yes, it was very good, we were satisfied, thank youAnswer from Humboldt Park Hotel & Spa
Уважаемый Johannes, большое Вам спасибо за Ваш отзыв и за высокую оценку наших услуг! Меня очень интересует любой момент, который является причиной того, что клиент не поставляет оценку 10, которую Вы не поставили в случаи качества проживания. Пожалуйста, напишите мне более конкретно, что Вам не понравилось, что бы мы могли активно решать этот вопрось. за ранее спасибо! С уважением, Томаш Крал - директор компании
Positives
Everything is very good. Yura from the reception resolves all issues quickly and efficiently.Negatives
The Internet dropped out several times. The medical staff is very noisy, they make noise, they run around like crazy, they should be quieter, because the clients are resting during the procedures.Answer from Humboldt Park Hotel & Spa
Уважаемый Дмитрий, спасибо Вам за Ваш отзыв! С Юрой я говорил сегодня утром и передал ему Ваши слова. С мед персоналом мы провели встречу на тему шума в рамках работы. Может быть, что они себя ведут иногда шумнее, чем понадо. Но я лично оцениваю, так как много наших клиентов, именно высокое качество их работы. С уважением, Томаш Крал - директор компании
Positives
1) wonderful. comfortable room with a balcony 2) qualified staff 3) quality food with a choice of dishes 4) modern equipment for taking procedures 5) the hotel building is beautifully renovated and tastefully furnished and decorated 6) a lasting feeling of comfortAnswer from Humboldt Park Hotel & Spa
Уважаемый Александер, спасибо Вам огромное за Ваш отзыв! Я очень радо тому, как Вам понравилось в нашем отеле. Такого типа оценка ялвяется для нас премией к нашей работе. Всем сотрудникам передаю! С уважением, Томаш Крал - директор компании
Positives
Our rating is excellent! Thanks to the staff, doctors and cooks.Answer from Humboldt Park Hotel & Spa
Уважаемая Ирина, спасибо Вам за Ваш отзыв и за высокую оценку нашей работы. Но пожалуйста, следующий раз только десятки.. :- С уважением, Томаш Крал - директор компании
Positives
Wonderful holiday and treatment, friendly staff, if we come only to this hotel.Answer from Humboldt Park Hotel & Spa
Уважаемая Ниля, большое Вам спасибо за Ваш отзыв! Мы ждем Вас скоро и с выгодами наших повторяющихся клиентов! С уважением, Томаш Крал - директор компании
Positives
This is the third time we have stayed at this hotel, we are happy with everything, we like the way the entire hotel team works, thank you very much to everyone.Negatives
She didn't want to.Answer from Humboldt Park Hotel & Spa
Уважаемая Лидия, большое Вам спасибо за Ваш отзыв! Пожалуйста, в следующий раз еще поставте визде десятки.. :- С уважением, Томаш Крал - директор компании
Positives
We would like to note the good work of all the medical staff, and especially Mrs. Radke and Mrs. Milade.Negatives
Our economy room was not equipped for 2 people. After contacting manager Yura, our requests were satisfied.Answer from Humboldt Park Hotel & Spa
Уважаемый Сергей, большое Вам спасибо за Ваш отзыв! Я рад, что Юра сделал максимум для Вашего удовлетворения. В следующий раз, пожалуйста, уделите Ваше внимание информациям по категориям номеров и выберите себе на примерь категорию Комфорт.. Радке, Миладе и Юре передаю Вашу высокую оценку их работы. С уважением, Томаш Крал - директор компании
Positives
Very satisfied, excellent combination of price and quality, good location, everything is nearby. good cleaning of the rooms, the work of all the staff deserves high praiseAnswer from Humboldt Park Hotel & Spa
Уважаемая Татьяна, большое Вам спасибо за высокую оценку нашей работы! Но по цифренной оценке кажется, что Вы не были полностью довольны. Если у Вас будет время, пожалуйста, напишите Ваши замечения на: tomas@hotelspamanagement.com С уважением, Томаш Крал - директор компании
Positives
Very convenient location of the hotel. The food is varied, the chef is beyond praise. The medical staff are friendly, all procedures are done on time, they are always helpful if something needs to be changed, thank you very much. At the reception, Irina will explain everything and give advice, trying to resolve the client’s questions.Negatives
Checking into a room that did not correspond to the request, there was a hum in the room because... Below the number there is a balneological center. The blanket and pillows are not comfortable; they need to be changed a long time ago.Answer from Humboldt Park Hotel & Spa
Уважаемый Валерий, спасибо Вам большое за Ваш отзыв! Одеяло и подушки мы польностью меняли. Вы первый клиент, который жалуется на то, что под номером у Вас был номер 309 находится бальнеологический центр.. Но все ровно проверим и спасибо за замечение. С уважением, Томаш Крал - директор компании
Positives
The hotel fully justifies the price-quality ratio! Responsive staff of the hotel, restaurant and medical department.Negatives
It is advisable to accompany dinner in a restaurant with light music, after all, this is a restaurant. On the first day of accommodation, the restaurant staff were not notified of our arrival and, despite the efforts of the staff, we practically remained hungry.Answer from Humboldt Park Hotel & Spa
Уважаемая Наталия, спасибо Вам за Ваш отзыв и высокую оценку наших услуг, не смотря на проблему в день Вашего приезда. Музику решим и в следующий раз и правильный перенос информаций между рецепцией и рестораном. С уважением, Томаш Крал - директор компании
Positives
Responsive staff, comfortable environment and quality treatmentAnswer from Humboldt Park Hotel & Spa
Уважаемая Виктория, большое Вам спасибо за прекрасный отзыв! Приезжайте, за Ваши десятки на Вас ждет у меня подарок!.. :- С уважением, Томаш Крал - директор компании
Positives
Everything is fine, we will try to come again!Negatives
NoAnswer from Humboldt Park Hotel & Spa
Уважаемый Борис, большое Вам спасибо за Ваш отзыв! Но когда кто то пишет все хорошо, он должен поставить визде цифру 10!.. :- Пожалуйста, в следующий раз осторожнее нажимайте кнопку.. :- С уважением, Томаш Крал - директор компании
Positives
We had a family vacation at the Humboldt Park Hotel & Spa in November 2019. We really liked everything: comfort, level of service and price/quality ratio. A very cozy hotel with a good location and friendly staff.Answer from Humboldt Park Hotel & Spa
уважаемая Оксана, большое Вам спасибо за Ваш отзыв и высокую оценку нашей работы! с уважением, Томаш Крал - директор компании
Positives
Thank you very much to Sanatorium.com for the competent work, keep it up!!! I am completely positive about both your work and the Gumboldt Hotel!!! Thank you again and good luck, prosperity and I will advertise you in the city of Moscow.Answer from Humboldt Park Hotel & Spa
Уважаемый Анаит, большое Вам спасибо за Ваш отзыв и за рекламу в городе Москва! пожалуйста, следующий раз не ошибайтесь и у качества размещения также ставте цифру 10... :- С уважением, Томаш Крал - директор компании
Positives
Everything was wonderful. Big thanks to all the staff.Answer from Humboldt Park Hotel & Spa
Уважаемая Надежда, спасибо Вам большое за Ваш отзыв! всему персоналу передаю Ваше спасибо и пожалуйста, следующий раз хотим только все десятки..:- с уважением, Томаш Крал - директор компании
Positives
This is not the first time I have come and I still like this program - rest with recovery plus excursions. For me, the most optimal combination of relaxation. And I will come again, I know that for sure. The main thing is to clearly understand why you are going and what you will get, and not to create illusions about health treatment in two or three weeks. Special thanks to the organizers for a mutually beneficial solution to the transfer problem.Negatives
No.Answer from Humboldt Park Hotel & Spa
уважаемый Александер, спасибо за Ваш отзыв! Он идет более менее на адресь Sanatoriums.com и на ех хорошую организацию путевки. Меня больше интересует причина низкой оценкы качества лечения и еды.. Пожалуйста, напишите мне больше на: tomas@hotelspamanagement.com Заранее спасибо. с уважением, Томаш Крал - директор компании
Positives
Everything was excellent - the medical staff is qualified and friendly, the cuisine is amazing, special thanks to the chef, the location of the hotel is very convenient, the hotel itself is compact, the rooms are comfortable, the staff is friendly - we will definitely come back next year.Negatives
A small note to the restaurant waitresses - to be a little quieter: do not shout at each other over the heads of the diners, this sometimes got in the way. I really liked the waiter - a young man - without fuss, he did his job quickly and accurately.Answer from Humboldt Park Hotel & Spa
Уважаемая Елена, большое Вам спасибо за высокую оценку нашей работы и за Ваш отзыв! Также большое Вам спасибо за конкретное замечание, со всеми сотрудниками себе все время повторяем основные правила обслуживания, темже образом и не громко говорить в течении обслуживания... повтарять, повтарять и повтарять и все таки это мало... :- До свидания на следующий год! Томаш Крал - директор компании Спа Отель Манагемент
Positives
Not the first time in Karlovy Vary, I really liked the Humboldt Hotel for its cleanliness and homely atmosphere. It is felt that the staff values their reputation very much, so the attitude towards guests is personal. All issues are not left without attention and solutions. Magnificent rooms, good and comfortable furniture, the work of the medical staff is very impressive. I would like to return to this small and cozy house again. Good luck and success to the entire team and management of the hotel.Negatives
A fly in the ointment: replace the pillows! Good luck!Answer from Humboldt Park Hotel & Spa
Уважаемая Татьяна, большое Вам спасибо за Ваш отзыв! Мне очень понравилось: Ложка дегтя в бочку меда.... :- :- :- Такое я пока на слишал.. :- Но подушки мы меняли в прошлом году.. проверим именно в Вашем номере, что оны дейвствительно на своем месте.. :- С уважением, Томаш Крал - директор компании Спа Отель Манагемент
Positives
Came for the third time, everything was wonderful as always!Negatives
The rooms could be redecorated.Answer from Humboldt Park Hotel & Spa
Уважаемая Елен, большое Вам спасибо за Ваш отзыв и за самую высокую марку! Косметический ремонт уже планируется. Актуально происходить косметический ремонт фасада и наследно будем его делать в номерах.. только не хочется отказыватся от спросов наших клиентов и мы должны будем идти номер по номеру и постепенно все пройти.. С уважением, Томаш Крал - директор компании Спа Отель Манагемент
Positives
Thank you everyone for your professional approach! I wish you success! Thanks a lot!Answer from Humboldt Park Hotel & Spa
Уважаемая Марина, большое Вам спасибо за Ваш отзыв! Мы очень уважем Вашу высокую оценку нашей работы! До скорой встречи! С уважением, Томаш Крал, директор отеля
Positives
The treatment helpedNegatives
The doctor gives procedures thoughtlessly, just to get a certain number of procedures.Answer from Humboldt Park Hotel & Spa
Уважаемая Анна, спасибо за Ваш отзыв. я очень рад, что лечение помогло. Наш врач Гелена всегда питается назначать процедури по многим факторам вкл. желания клиентов. пожалуйста, следующий раз скажитъ более громко Ваш желание, если сейчась Вам перечень процедур не понравился. с уважением, Томаш Крал, директор отеля
Positives
Humboldt hotel is located in the center of Karlovy Vary, opposite the picturesque Dvorak Garden, next to the spring 12 and 15 (snake). The hotel is clean, comfortable, medical workers are professional and have an individual approach to each patient. There is a large selection of procedures and are performed strictly according to schedule. The food is delicious and varied, I personally really enjoyed the pastries and the wonderful Wednesday dinner with candles and live music. I would like to say a huge thank you to the transfer from Prague to Karlovy Vary. My plane from London was delayed by almost 10 hours, but the transfer met me at the airport and brought me to the hotel around midnight. The excursions from sanatorium.com were interesting and educational.Negatives
I would like the people standing at the hotel reception during the day to have the desire to help their guests who come from distant countries and do not know Karlovy Vary at all. Sofa America.Answer from Humboldt Park Hotel & Spa
уважаемая София, спасибо Вам большое за Ваш отзыв и высокую оценку нашему отелю. ваше замечание на счет работы дневных рецепцианистов очень неконкретное и мне очень жалько, что у Вас получило такое впечатление. Пожалуйста, напишите мне более в детаилах, что произашло.. за ранее Вам огромное спасибо. Томаш Крал, директор отеля
Positives
The hotel is located in the very center of the city, within walking distance from the main sources. The attitude of all the staff, without exception, is beyond praise. Lovely clean rooms. Quite varied and tasty food. And special thanks to all the honey. to the staff. I wholeheartedly recommend this hotelNegatives
NoAnswer from Humboldt Park Hotel & Spa
уважаемая Емилия, от души Вам огромное спасибо за Ваш прекрасный отзыв. будем стараться, что бы все были такие.. с уважением, Томаш Крал - директор отеля
Positives
Excellent staff, the hospital is very attentive and friendly, I would especially like to note both the “massage” procedure itself and the specialist - Alexandra, and of course the charming and friendly receptionist - Yuri! The food is balanced, but a little monotonous in the first courses, and I would like to see more grains and oilseeds (flax) in the dessert area. In general, we are very pleased with the hotel and made no mistake by changing our usual hotel this year, two weeks flew by in a wonderful positive mood, I hope to see you in the 2020 season!))Answer from Humboldt Park Hotel & Spa
Уважаемый Анатолий, Спасибо Вам за прекрасный отзыв! Юре и Александру передаю слова Вашей оценки но надеюсь, что мы скоро увидимся и вы качество не только их работы опять почувствуете прямо у нас в отеле! С уважением, Томаш Крал, директор отеля
Positives
I was in this hotel for the second time, after the first visit, immediately after arriving home, I booked a trip for next year, I really like everything here: friendly staff, from the stage of meeting you at the airport and Yuri at the reception, the feeling that you have returned home, you you are welcome and welcome here. The girls in the medical department are very attentive, the senior nurse helped me draw up a schedule of procedures, taking into account my numerous excursions, the restaurant is very cozy, tasty and pleasant atmosphere, a varied menu, breakfast was a little earlier to make it more convenient for vacationers. Springs, excursions - everything is within walking distance. Excursions through the Sanatorium are never canceled; they are always very interesting and educational. Yesterday I returned home rested, with a lot of impressions, and I already think that I will return soon and definitely to Humboldt. Thank you all very much for a great vacation❤Negatives
NoAnswer from Humboldt Park Hotel & Spa
Уважаемая Ирина, Большое Вам спасибо за Ваш отзыв, который является одним из первых кандидатов на Отзыв года!.. J к сожалению, я не умею вписать сердце так, как Вы.. но мы его даем в качестве наших услуг и нашей работы! С уважением, Томаш Крал, директор отеля
Positives
The hotel is small, there are 10 rooms on the floors, only 3 rooms on the sixth floor. In this regard, the attitude towards guests is more individual than, for example, in Sansoussi, where we previously vacationed. The food is also more balanced, more dietary. The rooms are clean and bright. The location of the hotel is excellent. The staff is wonderful, when we had a problem with our accommodation, they solved everything for us very quickly and without any problems. It was also nice to sit on the terrace; the presence of a ramp and a garage was also important. The funny thing is that the hotel's website states that this building as a villa was built for Alexander von Humboldt in 1872, while this famous scientist and explorer died back in 1869.Negatives
My complaint is no longer with the hotel, but with the site. The video about room categories in the apartment category shows a room with two bedrooms, while such a room is only available there in a single copy. All other apartments consist of one bedroom and an additional room with a sofa. The sofa folds out, but it is almost impossible to sleep on it. It’s good that the hotel accommodated us and moved us to this very “presidential apartment”. There is no need to mislead people. And second. Our tour includes 2 doctor’s examinations, just like in Sanssoussi, but in fact there was only one examination. There is no second inspection there, I clarified this issue with the staff. And at the end of your stay you will not receive a doctor's report, as was the case again in Sansoussi. Well, a little detail: I didn’t have enough hours in the restaurant, because I had to keep track of the time so as not to miss the procedure. I couldn't carry my phone with me all the time. It would just be more convenient to see what time it is while you're having breakfast. An hourglass would also be nice in the sauna.Answer from Humboldt Park Hotel & Spa
Уважаемая Аделина, Спасибо Вам за Ваш отзыв! все Ваши заметки для нас важные и мы работаем над их решением. Информации на сайте, часы в ресторане и.т.д. С уважением, Томаш Крал, директор отеля