references
Сергей Г.
24.04.2018
Positives
The holiday was wonderful.Negatives
No.
Answer from Spa-Hotel Aqua Marina
Спасибо уважаемый Сергей, мы очень стараемся. S pozdravem Aneta Vdoviaková Hotel manager
Greta L.
21.04.2018
Positives
The best location, impeccable work of all staff, friendly attitude towards vacationersNegatives
No negativity
Лариса П.
16.04.2018
Positives
Excellent location of the hotel in the very center near the Tepla River. Spacious room in a classic style. Good cleaning, daily change of towels, change of bed linen every 3 days. The food is beyond praise. The staff is very friendly and attentive. The hotel itself is small, there are no crowds in the restaurant. The procedures are all on time. There is a great desire to return.
Ирина Ш.
13.04.2018
Positives
Excellent location, especially for people with musculoskeletal problems. The staff is kind and diligent, the food is very good. At the beginning of the stay on the 20th, the buffet for breakfast was somewhat meager; after comments from guests, the table became more varied (more than 2 types of cheese and cold cuts, before there were only 2 types, regardless of breakfast time). Thank you very much for the tea table in the room, it's a great find! Wonderful pool, small but remote!!!! If you get a massage from Libor, consider yourself very lucky.Negatives
Weak gas injections, a small amount, and for the first time in 7 years I left with bruises. The price for a standard single room is considerable (2,200 euros for 18 nights), and the view from the window of a shabby wall with a terrible chimney; in the Pertopavlovsk Fortress in St. Petersburg, the prisoners had the best picture from the window. I think that such numbers should be sold at a reduced price. I suggest putting a small changing cabin in the relaxation area by the pool instead of one sun lounger, because... There is no place to change clothes after a shower; they change clothes in front of everyone, like on an undeveloped beach.
Татьяна Б.
10.04.2018
Positives
I really liked the hotel, the interior is wonderful, the positive and friendly attitude of Yakub and Yana at the reception, all the spa and restaurant staff, the maids, left the best impression of the holiday. I express my gratitude. I wish everyone well-being and good luck!Negatives
There are no downsides; the decision of the hotel management to expand the range of procedures offered will bring good results.
Boris N.
02.04.2018
Positives
Very nice hotel, an important condition is the presence of a swimming pool, Polite, attentive staff. Thank you!
Наталья .
27.03.2018
Positives
I liked the hotel, I really liked the food, I will be back with pleasure.Negatives
Oxygen therapy is very short in time; in other hotels this procedure lasts 1 hour
Людмила .
27.03.2018
Positives
I liked everything, nice beautiful room, excellent food, friendly staff.Negatives
There are no mineral baths in the hotel
Ираклий .
15.03.2018
Positives
A wonderful hotel in the very center of the resort. Beautiful interior. Friendly staff. The breakfast selection is very varied.Negatives
Lunch and dinner are very meager. During the day, a dish is selected from the proposed menu, in which the side dishes do not change. The salad bar looks very poor, sometimes there are only green leaves. Cheese is brought out only in the morning, for breakfast.
Irina N.
28.02.2018
Positives
An excellent hotel with excellent staff, good food, I recommend it to everyone, you can devote a lot of time to yourself, as the procedures are prescribed one after another.
Elena B.
26.12.2017
Positives
Wonderful location, in the center of the resort, opposite the Colonnade. Beautiful design of the hotel in a marine style. Welcoming, friendly staff. Yana at the reception was always ready to answer any questions and helped in solving all problems. The balneotherapy department is small, but all types of Karlovy Vary treatment are carried out there. Doctor Igor Kochubey conducted the appointment carefully, asked many questions, and looked at the medical papers I had brought. He prescribed the procedures in accordance with my wishes. The procedure schedule was very convenient. Please note that lymphatic drainage is not included in the paid procedures. It is only available for a fee. The hotel has a very good massage therapist Libor. Thank him very much. Procedures are also carried out on weekends. The rooms were cleaned every day, towels were changed every day, bed linen was changed once every 9 nights, the robe was offered to be replaced, but it was not changed because there was no need. One maid left chocolates on the bed, the other did not. Beautiful restaurant. Wonderful breakfasts, deliciously prepared made-to-order dishes for lunch and dinner.Negatives
Probably not a very good time to travel - before Christmas. With the decrease in the number of vacationers, the choice of dishes on the buffet for lunch and dinner also decreased. On some days, the buffet only had chopped tomatoes, green leaves, and in the third cup some sprouted seeds. Sometimes there were no desserts. Fruits are often cut into pieces or not of the first freshness. I doubt that such a range of dishes corresponds to four-star hotel food.
Ольга О.
07.12.2017
Positives
The staff is friendlyNegatives
Medical care - the doctor was seeing him in a wrinkled, untidy robe, the nurse was taking blood without gloves, without a robe, and wearing street shoes. The medical center is small, but there is still not enough staff, which makes it difficult to schedule procedures. In the evening, the staff (cleaning ladies) sit in the sauna. Service - towels in the room were changed every day, but the robe was not changed even once in 10 days, despite requests. In 10 days the room was vacuumed once. The cleaners came at the most inconvenient times, and when asked to come later, they came the next day. Food - a meager assortment, fresh fruits were cut into pieces, hot dishes in most cases were not tasty. The hotel clearly does not correspond to the declared 4 stars, the level of management is low.
Ирина С.
25.11.2017
Positives
Comfortable hotel. Friendly and friendly staff. Wonderful head nurse Marina, very qualified massage therapist, professional nurses. Thank you!
Niina M.
23.11.2017
Positives
EVERYTHING ABOUT YOUR STAY AT THE SANATORIUM WAS POSITIVE.Negatives
THERE WAS NO NEGATIVITY.
Марина М.
20.11.2017
Negatives
The hotel website states that a comprehensive stay includes 17 procedures per week (34 in two), which was clearly carried out, but when booking you indicated that there would be 37 procedures for the specified period, and this is not true. This did not cause negative emotions for me, but others may have them and then, because of such a trifle, a claim may arise.
Gita M.
18.11.2017
Positives
The overall impression is positive.Negatives
The breakfast buffet is quite varied. As for dinners: the portions are quite meager even for my slender body, and a light salad on the side cannot fix this. Portions rarely include a side dish. Some days there were no towels at the pool
Алла О.
14.11.2017
Positives
I liked everything. The hotel is located within walking distance to the springs. Excellent professional team. Doctor Igor Kochubey prescribed the treatment very competently and correctly. Many thanks to the massage therapist Libor, he is a real professional. Special thanks to the head nurse Marinochka for her sensitivity and professionalism. The hotel is small, everything is cozy made for maximum convenience. I would like to thank the chef and restaurant staff. Thank you so much to everyone for a wonderful vacation. I would especially like to thank the website sanatoriums.com. Thank you very much for your clear, professional work,Negatives
I did not notice
Полина .
31.10.2017
Positives
Quick and friendly resolution of any difficulties and misunderstandingsNegatives
Did not have.
Vladimir S.
22.09.2017
Positives
In Karlovy Vary we were in five hotels of 4-5 stars. In Aqua Marina, the optimal combination of price and quality. And sanatoriums.com - A company that does not require a huge advance payment or Card details for booking, from which it can withdraw money at its own discretion or at the discretion of a third party
Razilia I.
12.09.2017
Positives
A wonderful Spa hotel, a very warm welcome, a family atmosphere allowed us to completely relax and enjoy both the treatment and the rest. Thanks to the staff! I will definitely come back here again.Negatives
I didn't notice them.
Ekaterina E.
17.08.2017
Positives
Cozy and comfortable family hotel. Very friendly and helpful staff, all problems (of which there are few) are resolved quickly (thank you, Monica!), efficiently and with a smile. It's nice to come back to the hotel, like home. Delicious food, lots of fish, cheese, herbs and vegetables. Very nice little bar and terrace. The procedures are standard, it’s a pity that lymphatic drainage is not included in the package. Zuzanka gives an excellent massage. I plan to return next year.Negatives
It is unpleasant to communicate and be treated by the head nurse. She is the only exception. Bruises from injections (she gives them less than necessary). It's hard to talk to her. It would be nice to refresh the wooden furniture a little and change the bed linen more often. The beds, by the way, are comfortable.
Natalia Y.
10.08.2017
Positives
I was on vacation in July. Four stars. Great location. Attentive staff, cozy, clean - cleaning daily, varied delicious food. The price included 31 procedures. The optimal combination of price and quality. I'll definitely come again.Negatives
In Karlovy Vary, prices in stores are 2 times higher for everything.
Лидия П.
12.06.2017
Positives
The holiday was a success. Everything was excellent. I only had good impressions. Responsive, friendly staff and their efficient, well-coordinated work, all this makes your stay at Aqua Marina comfortable.
Пушкина .
16.05.2017
Positives
everything is just perfect, the second time at the hotel I still liked everything
Oleg N.
12.04.2017
Positives
Excellent location (you can always go to the springs). Small cozy hotel. Very friendly reception staff (all problems are resolved quickly and unobtrusively). The doctor is a good specialist and will always correct your program according to procedures if problems arise. Accurate and punctual. The food in the restaurant is quite good. The dishes are not repeated, the portions are sufficient to make you feel full. There is always a choice of different meats and fish (you choose what you will eat). The work of the treatment department is very good. They will always adapt to you (you can come a little early or late) - you will always get the procedure.Negatives
Room cleaning. In general, it’s difficult to call it cleaning. At best, they will fold the towels, wash the shower floor and put chocolate on the bed.
Елена Ч.
11.04.2017
Positives
Very close to the springs. Good medical department. Spacious room
Irina V.
22.03.2017
Positives
I was on vacation at the beginning of March. Cozy homely atmosphere. Great staff. I really liked the room. And in general the whole design of the hotel. Everything in the room is tasteful. There is everything you need: a good hairdryer, bathrobe, slippers, all the necessary hygiene items. Even a nail file, a hair stick and a hair elastic. After cleaning, a small chocolate was left on the bed. The procedures are all necessary. I really liked the quality of the massage. Especially performed by Libor. Very professional and efficient. The gas bath was not very impressive. They pour something into the water and you lie in it. They did gas injections well. It doesn't hurt. All the girls are very friendly. I liked the food. Quite a large selection of dishes. I really love fish dishes. And every day I chose something new. In 10 days there was no repeat in the selection. Loved the little muffins for breakfast. It’s very good that there was always free tea for lunch and dinner (this is not practiced in all hotels). There were always fruits for lunch and dinner. These are tangerines, bananas, plums, apples, grapes, kiwi. In general, a standard set. In general, I am satisfied with the food, even satisfied. On March 8, each woman was given a tulip. It was nice. It's little things like this that make the impression of a hotel. The hotel has a beauty salon. Which is also very convenient. You can undergo various procedures without going outside (that is, even in a robe). And it's not just masks and massages. More global procedures are also presented. I was satisfied. Nice staff at the reception. Everyone advises and helps. One girl is a former Russian. She even helped with choosing a hairdresser. If necessary, she can help with excursions. In general, I want to come to this hotel again.Negatives
The weak link is housekeeping. As one of the clients wrote - formally. Sometimes they just took out the trash and that was it. Somehow they didn’t take out the trash. The bed was not always made. Small debris remained on the carpet - they did not vacuum it. In general, the hotel management needs to do something about this issue. Many people complained about this point.
Natalia N.
14.03.2017
Positives
The hotel is neat, miniature, very nice. The location is great. The staff are all friendly, helpful and smiling. The hotel provided a room of a category higher than what was ordered (many thanks to the hotel). The room has everything you need (hair dryer, good detergents, travel sewing kit), various small things (comb, nail care products, shower cap, even a hair tie), refrigerator, safe. Room cleaning is very formal, bed linen was changed every three days, towels and robe were changed upon every request. The food is good, a pleasant evening of Czech cuisine on Fridays with live music, fish dinner on Tuesdays. The menu has not been repeated in 12 days, the side dish consists of eight items. For the service in the restaurant, many thanks to Mrs. Marcela (the name may not have been written quite correctly, sorry) for her professionalism. The procedures were prescribed well (there are few names, the number of each is at least 5, or even 8), the tests were taken, and the results were given out. I can’t say anything about Dr. Igor Kochubey, I’ll only note the purpose of the source, which was closed. The procedures were carried out exactly on schedule, with a completion time of approximately 13 hours. Of the specialists who performed the procedures, many thanks to Mrs. Slavka for her professionalism and conscientiousness. Nice pool, steam room and sauna, there were always towels by the pool. Many thanks to Mr. Zdenek for his reliability and efficiency. Thanks to the hotel for the pleasant little things - daily chocolates, tulip on March 8th.Negatives
There is no place to change clothes near the pool. There is no clock in the room.
Эльвира .
13.03.2017