references
Positives
We have already been to Aqua Marina 3 times. Our deluxe double room was very large and very clean. The location and view are unique. That's why we always love coming back here. The staff is very friendly and the breakfast leaves nothing to be desired. We felt very comfortable even during the severe corona crisis and this will definitely not be our last stay here.
Answer from Spa-Hotel Aqua Marina
Sehr geehrter Herr Großmann Zunächst einmal vielen Dank, dass Sie sich für das Aqua Marina Hotel entschieden haben. In der schwierigen Zeit der Genesung nach der COVID-19-Pandemie ist uns jede Reservierung und jeder unserer Gäste besonders wichtig. Wir möchten auch darauf hinweisen, dass das Hotel während der universellen Quarantäne geschlossen war und viel von vorne beginnen muss. Wir freuen uns sehr, dass wir Ihre Erwartungen vorwegnehmen konnten und hoffen, Sie bald zu sehen! Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung abzugeben! Jede Bewertung ist uns sehr wichtig! Freundliche Grüße, Victoria Boutique Spa Hotel AquaMarina
Positives
Relaxation after the flight. This time we flew to the Czech Republic with a low-cost airline. We arrived at Karlovy Vary airport. To recuperate after the flight, we chose this hotel because it was conveniently located and the payment for the room included a visit to the sauna and swimming pool. We were very pleased. Very nice room, great view from the window, friendly staff and excellent breakfast and dinner.Answer from Spa-Hotel Aqua Marina
Уважаемый Роман, Позвольте поблагодарить вас за то, что вы уделили время и поделились своим мнением о проживании в Бутик Спа Отеле Аква Марина. Нашей команде очень приятно, что вы высоко оценили сервис и качество предоставленного обслуживания. Мы будем рады видеть Вас вновь в нашем отеле! С уважением, Виктория, Бутик Спа Отель Аква Марина
Positives
Everything went very well. The staff is super friendly. Breakfast is delicious. The room is clean and comfortable. The location is in the very center. It is very difficult with parking. The hotel has few of them and you need to book in advance. Other places are super expensive. For one and a half days we paid 1000 crowns.Answer from Spa-Hotel Aqua Marina
Уважаемая, Оксана, Мы благодарим за высокую оценку вашего проживания в Бутик Спа Отеле Аква Марина. Для нас очень важно получать обратную связь от наших гостей. В нашем отеле мы ежедневно работаем над тем, чтобы предложить наиболее комфортные условия пребывания для каждого из наших гостей. Наш отель расположен в самом центре города, где парковка практически запрещена. У отеля есть 7а в ближайшем будущем их станет целых 9! своих парковочных места в пешей доступности около 150 метров, мы рекомендуем всем нашим гостям резервировать парковочные места заранее при бронировании. Наши сотрудники на стойке регистрации также могут помочь Вам найти бесплатную парковку. Самая крупная из них находится в районе автовокзала Тржнице. Полученные вами теплые впечатления о нашем отеле являются наивысшей оценкой стараний команды Бутик Спа Отеля Аква Марина. Мы с нетерпением будем ждать вашего следующего визита! С наилучшими пожеланиями, Виктория, Бутик Спа Отель Аква Марина
Positives
Very nice staffNegatives
No parking spaceAnswer from Spa-Hotel Aqua Marina
Уважаемый, Сергей, Благодарим Вас за тёплые слова в адрес персонала нашего отеля! Мы очень ценим мнение каждого гостя об уровне предоставляемых нами услуг и, конечно, нам особенно приятно, когда наши гости получают положительные впечатления от пребывания в нашем отеле. Мы с нетерпением будем ждать вашего следующего визита! С наилучшими пожеланиями, Виктория, Бутик Спа Отель Аква Марина
Positives
Everything is fine. The result is wonderful, and that's the main thing. Professional, friendly staff, efficient work, focus on customer needs.Negatives
There was no light in the hallway in the room.Positives
Excellent location, right opposite the colonnade with springs. Very friendly staff - both in the restaurant and at the reception. Good organization of both treatment and food, so you don’t have to wait anywhere, plus there is no feeling that the hotel is crowdedNegatives
The choice of treatments is limited, some at an additional cost. Before the trip, it is better to understand for yourself exactly what procedures you want, otherwise they will offer a basic standard set.Positives
Wonderful hotel! Friendly staff! We liked everything! We'll definitely be back!!!Positives
The hotel is small, and this is its plus. The attitude of the staff towards residents is very good, an individual approach both in the restaurant and during procedures. The hotel has a swimming pool, which is also a big plus. Drinking springs are a 2-minute walk away. The impression of the holiday is very positive.Negatives
Despite the fact that I came to the hotel for the third time in 2 years, I was offered the worst single room (44). In the end, having paid extra for a double room, I was satisfied with the quality of the room. But I was surprised by the attitude towards regular customers.Positives
Excellent work by the medical staff (with the exception of the chief doctor, who was absent for several days and was not friendly enough), and the reception service.Negatives
Poor quality of preparation of snacks, poor assortment, presentation, everything is at the level of a dining room in the cheapest hotel.Positives
Good location of the hotel relative to the sourcesNegatives
The food leaves much to be desired, especially when the Czech Cuisine Days pass.Positives
Cozy, small hotel with attentive, qualified and friendly staff! I will definitely come back to you!Positives
I really liked the location of the hotel. Very friendly staff. We were satisfied with the range of treatment procedures.Positives
I really liked the location of the hotel, in my opinion - the best of all possible! The staff is beyond praise! The reception responds immediately to any request; the restaurant has very attentive and caring waiters. The treatment procedures were carried out to the full extent promised, the staff was professional and attentive. The swimming pool and sauna are available any time from 7 am to 9 pm.Positives
Very convenient location of the hotel, right opposite drinking springs. Comfortable room with a balcony and a view of the colonnade. Very polite staff, excellent treatments and a swimming pool with two saunas is also available. And this is all already included in the price, you don’t need to pay extra separately, as in some other hotels. Almost all the food is dietary, but completely satisfying. Breakfast is also very good. The hotel is small and cozy, which we really liked. I recommend it to everyone, you won’t regret it!!!Positives
Very nice staff. They always meet halfway on any questions and, if necessary, reschedule procedures in connection with excursions. The procedures are all done with high quality: very good massage, gas injections. Thanks to Yana the nurse. Many thanks to Veronica and Yana from the restaurant, because... when returning late from excursions, they left us dinner. I really liked the Friday dinners with Czech cuisine and live music.Negatives
There are no negatives. But there is a wish that dinner be extended until at least 20.30.Positives
Very good location of the hotel. Hotel and rooms were clean. Staff very friendly and nice. The food tasted really good. The applications were very good. It was a nice time.Positives
For the first time I booked a sanatorium and transfer on the website sanatoriums.com. Satisfied with absolutely everything. I especially want to note the work of the transfer service. My husband dropped his phone in the car, the loss was noticed only upon check-in. 7 minutes after calling the service, the phone was brought to the hotel - thank you very much for the prompt work! We were at the hotel from 10/13/19 to 10/23/19, two adults and a 3-year-old child, we booked a standard room - upon check-in they gave us a view of the colonnade - nice). We bought 2 meals a day + treatment. The set of procedures is standard, but the warmth and care with which they are performed deserves a great compliment and gratitude. In general, all the staff perform their duties very well, from the maids to the chief doctor. During my stay, the child had a birthday - the hotel congratulated him with a large cake with candles. The baby's happiness knew no bounds. Many thanks to the hotel for a wonderful vacation! Wait for a visit in the spring)Negatives
Only words of gratitude.Negatives
There is no treatment in this hotel! I have to write a lot and for a long time, which was bad! But there is something to compare with! Hence the conclusion that the stay at the hotel is rated “bad”.Positives
Friendliness of the staff. Excellent location of the hotel. Good cook. Excellent, attentive, kind-hearted, helpful waitress Veronica.Negatives
No negative emotions, only positive ones.Positives
Very caring staff. Very grateful to the doctors and medical team! All the procedures were really necessary. Not a single procedure just for show. I took tests at home - all the indicators increased!Negatives
View from the room window to the wallAnswer from Spa-Hotel Aqua Marina
Здравствуйте, спасибо за то, что вы гость нашего отеля, и для следующего пребывания мы зарезервируем номер с лучшим видом.
Positives
We spent 2 wonderful weeks. We were satisfied with everything. Large selection of dishes, on Fridays Czech cuisine with live music and a buffet. We rate the work of all staff 5 stars. Special thanks to Veronica for the warm atmosphere in the restaurant. The cleaning girls worked like fairies quickly and very harmoniously. Everyone at the hospital is polite and responsive. We will definitely come again.Answer from Spa-Hotel Aqua Marina
Мы очень рады, что вы остались довольны, и мы с нетерпением ждем вашего следующего визита.
Positives
The hotel is located in the center of the resort, close to mineral springs. The room has a beautiful interior, wonderful old paintings, comfortable furniture. All procedures are carried out directly in the building. Friendly staff. Daily cleaning of the rooms. Procedures are also carried out on weekends.Negatives
1. First, we were placed in a room on the 4th floor, where the roof slope hung over the bed and there was a danger of hitting our heads on it. With great reluctance, we were given another room the next day. But the mood was already ruined. 2. Noise from the street. During the day, people and cars make noise, home-grown musicians constantly turn on equipment with speakers with some monotonous melody and play along with it on a saxophone, violin, etc. At night, you can hear the constant noise of the river - water flows in cascades and it seems that it is raining heavily. It is impossible to close the window, because... There is no air conditioning in the room and staying in it turns into a complete nightmare. They turned on the fan, so it removed all the dust from the curtains. Below the windows there is a bar and from there you can hear loud conversation and smoke from cigarettes. 3. Food is poor and tasteless. Often over-salted, meat and fish are dry, vegetables are simply boiled, without any spices. There is unwashed sand in green salads. 4. Treatment. Doctor Olesya Kovach is indifferent. The procedures are usual for resorts in the Czech Republic. However, my husband’s carbon dioxide injections were canceled twice. (device is faulty). On the last day they demanded to pay 150 CZK for stickers. When asked whether this fee could be taken into account for unfilled injections, they suggested replacing it with other procedures not authorized by the doctor. for which there was no time. 5. The lighting in the bathroom is dim, making it impossible to shave or apply makeup. They asked to add a lamp, the request remained unanswered.Answer from Spa-Hotel Aqua Marina
Привет гoспoжа Ольга Бирюкова, Прежде всего, я хотела бы поблагодарить вас за посещение нашего отеля. Поверьте мне, как директору отеля, я сожалею, что были вещи, которые вам не нравились. То, что я могу изменить с моей позиции, но многое из того, что вы положили в почту, поверьте мне, я не мoгу пoменит. Уличный шум, уличные музыканты, течение рек, это вещи, на которые я не могу повлиять. Поверьте, у меня есть офис тoже на улицу мне етo тoже ненравится музыка. К сожалению, но эти вещи относятся к атмосфере курортных городов. Это также распространено и в других европейских городах. В этом случае я рекомендую забронировать номер во дворе отеля, где музыка и уличный шум не так слышны. Что касается кондиционирования воздуха в отеле, я интенсивно етo решаю с владельцами нашегo отела. Шторы стирают очень часто, поэтому вам не придется беспокоиться о пыли. Штo касается питанием мы постоянно работаем над ее улучшением. Мнoгo наших пoстoянных клиентoв нам тепер уже гoвoрит штo произошло значительное улучшение, но, конечно, мы будем и далее постоянно работать над етим. Я знаю о проблеме с 2-дневной поломкой газовой форсунки, но я также знаю, что все ваши процедуры были заменены на другие даты. И что вам предложили другие методы лечения, но вы отказались от всего. О том, что вы просили добавить освещение в ванную, действительно ничего не знаею, никакoй другoй клиент не жаловался на эту вещь, вы действительно первая. В комнате, где вы жили, проверью это, и если освещение в ванной комнате не подходит, мы дополнить его. В целом, я сожалею о вашем негативном опыте. Я надеюсь, что следующий визит будет в порядке. Привет Анета Вдовякова, директор отеля Аквамарина
Positives
Thanks to all the hotel staff, my stay and treatment were wonderful. The location, food, accommodation, attitude towards guests is beyond praise. Treatment at a decent level, attentive and professional doctor, caring, hospitable staff. Excellent organization of the trip from the sanatoriums. Thanks to all!Negatives
No.Answer from Spa-Hotel Aqua Marina
Мы рады, что вы остались довольны в нашем отеле. Мы надеемся, что вы снова выберете наш отель.
Positives
I liked everything. The attentive doctor Olesya Kovach was a pleasure to communicate with her. The medical staff worked well and conscientiously. I would like to mention the girls from the restaurant Veronica and Yana, they are always friendly and ready to help.Negatives
Number 44 is the largest negative with a view of the pipe and the wall.Answer from Spa-Hotel Aqua Marina
Уважаемая госпожа Бублей , мы рады, что вы остались довольны в нашем отеле. Мы высоко оценили персонал ресторана. Мы подготовим лучшую комнату для вашего следующего пребывания. Мы надеемся снова приветствовать Вас в нашем отеле.
Positives
Thank you so much, I spent a wonderful two weeks at your spa hotel. I liked everything and everyone. 10 out of 10 for the entire service. It would be with great pleasure that I would stay with you again.Negatives
Did not have.Answer from Spa-Hotel Aqua Marina
Уважаемая миссис Кирк! Мы рады приветствовать вас в нашем отеле и с нетерпением ждем вашего следующего визита.
Positives
First. As always, reliable and at the best price booking through Sanatoriums. The transfer service also worked great - the car had an age-appropriate child seat. I love this hotel and this is not the first time I have visited it. The location near the springs, the design and equipment of the rooms are excellent, good staff, following the traditions of the hotel, compactness... This is attractive.Negatives
Everyone noted, and I also confirm, that food has become more meager, more economical. They removed the coffee machine, they no longer serve at lunch and dinner what usually took up the whole table for tea. The quality of some products has clearly decreased, and some simply disappeared; often the dishes themselves were tasteless and poorly prepared. If you come to dinner or lunch an hour before the end, you are guaranteed negativity. There will no longer be anything on the common table - no appetizers, no salads, no pastries. And the ordered dish will be dried out from overheating. In general, it’s surprising to me, but all the vacationers’ conversations were about poor nutrition. I would rather note the staff's negligence in this matter. Previously, any remark was quickly responded to not with words, but with deeds. Nowadays, conflicts in restaurants due to the fault of waitresses are not uncommon. And this is very noticeable. It's a pity.Answer from Spa-Hotel Aqua Marina
Благодарим Вас, Нина, что стали гостем нашего отеля и предоставили информацию о проживании. Мы обязательно поговорим с менеджером по питанию и улучшим качество питания