references
Ольга Образцова
07.12.2017
Positives
The staff is friendlyNegatives
Medical care - the doctor was seeing him in a wrinkled, untidy robe, the nurse was taking blood without gloves, without a robe, and wearing street shoes. The medical center is small, but there is still not enough staff, which makes it difficult to schedule procedures. In the evening, the staff (cleaning ladies) sit in the sauna. Service - towels in the room were changed every day, but the robe was not changed even once in 10 days, despite requests. In 10 days the room was vacuumed once. The cleaners came at the most inconvenient times, and when asked to come later, they came the next day. Food - a meager assortment, fresh fruits were cut into pieces, hot dishes in most cases were not tasty. The hotel clearly does not correspond to the declared 4 stars, the level of management is low.
Ирина седых
25.11.2017
Positives
Comfortable hotel. Friendly and friendly staff. Wonderful head nurse Marina, very qualified massage therapist, professional nurses. Thank you!
NIINA MOROZOVA
23.11.2017
Positives
EVERYTHING ABOUT YOUR STAY AT THE SANATORIUM WAS POSITIVE.Negatives
THERE WAS NO NEGATIVITY.
Марина Малевинская
20.11.2017
Negatives
The hotel website states that a comprehensive stay includes 17 procedures per week (34 in two), which was clearly carried out, but when booking you indicated that there would be 37 procedures for the specified period, and this is not true. This did not cause negative emotions for me, but others may have them and then, because of such a trifle, a claim may arise.
Gita Malk
18.11.2017
Positives
The overall impression is positive.Negatives
The breakfast buffet is quite varied. As for dinners: the portions are quite meager even for my slender body, and a light salad on the side cannot fix this. Portions rarely include a side dish. Some days there were no towels at the pool
Алла Островская
14.11.2017
Positives
I liked everything. The hotel is located within walking distance to the springs. Excellent professional team. Doctor Igor Kochubey prescribed the treatment very competently and correctly. Many thanks to the massage therapist Libor, he is a real professional. Special thanks to the head nurse Marinochka for her sensitivity and professionalism. The hotel is small, everything is cozy made for maximum convenience. I would like to thank the chef and restaurant staff. Thank you so much to everyone for a wonderful vacation. I would especially like to thank the website sanatoriums.com. Thank you very much for your clear, professional work,Negatives
I did not notice
Полина Поляк
31.10.2017
Positives
Quick and friendly resolution of any difficulties and misunderstandingsNegatives
Did not have.
Vladimir Shevchenko
22.09.2017
Positives
In Karlovy Vary we were in five hotels of 4-5 stars. In Aqua Marina, the optimal combination of price and quality. And sanatoriums.com - A company that does not require a huge advance payment or Card details for booking, from which it can withdraw money at its own discretion or at the discretion of a third party
RAZILIA IAMLIKHANOVA
12.09.2017
Positives
A wonderful Spa hotel, a very warm welcome, a family atmosphere allowed us to completely relax and enjoy both the treatment and the rest. Thanks to the staff! I will definitely come back here again.Negatives
I didn't notice them.
Ekaterina Erchova
17.08.2017
Positives
Cozy and comfortable family hotel. Very friendly and helpful staff, all problems (of which there are few) are resolved quickly (thank you, Monica!), efficiently and with a smile. It's nice to come back to the hotel, like home. Delicious food, lots of fish, cheese, herbs and vegetables. Very nice little bar and terrace. The procedures are standard, it’s a pity that lymphatic drainage is not included in the package. Zuzanka gives an excellent massage. I plan to return next year.Negatives
It is unpleasant to communicate and be treated by the head nurse. She is the only exception. Bruises from injections (she gives them less than necessary). It's hard to talk to her. It would be nice to refresh the wooden furniture a little and change the bed linen more often. The beds, by the way, are comfortable.
Natalia Yakovenko
10.08.2017
Positives
I was on vacation in July. Four stars. Great location. Attentive staff, cozy, clean - cleaning daily, varied delicious food. The price included 31 procedures. The optimal combination of price and quality. I'll definitely come again.Negatives
In Karlovy Vary, prices in stores are 2 times higher for everything.
Лидия Перевозник
12.06.2017
Positives
The holiday was a success. Everything was excellent. I only had good impressions. Responsive, friendly staff and their efficient, well-coordinated work, all this makes your stay at Aqua Marina comfortable.
пушкина оксана
16.05.2017
Positives
everything is just perfect, the second time at the hotel I still liked everything
Oleg Navodnyy
12.04.2017
Positives
Excellent location (you can always go to the springs). Small cozy hotel. Very friendly reception staff (all problems are resolved quickly and unobtrusively). The doctor is a good specialist and will always correct your program according to procedures if problems arise. Accurate and punctual. The food in the restaurant is quite good. The dishes are not repeated, the portions are sufficient to make you feel full. There is always a choice of different meats and fish (you choose what you will eat). The work of the treatment department is very good. They will always adapt to you (you can come a little early or late) - you will always get the procedure.Negatives
Room cleaning. In general, it’s difficult to call it cleaning. At best, they will fold the towels, wash the shower floor and put chocolate on the bed.
елена чистякова
11.04.2017
Positives
Very close to the springs. Good medical department. Spacious room
Irina Veklich
22.03.2017
Positives
I was on vacation at the beginning of March. Cozy homely atmosphere. Great staff. I really liked the room. And in general the whole design of the hotel. Everything in the room is tasteful. There is everything you need: a good hairdryer, bathrobe, slippers, all the necessary hygiene items. Even a nail file, a hair stick and a hair elastic. After cleaning, a small chocolate was left on the bed. The procedures are all necessary. I really liked the quality of the massage. Especially performed by Libor. Very professional and efficient. The gas bath was not very impressive. They pour something into the water and you lie in it. They did gas injections well. It doesn't hurt. All the girls are very friendly. I liked the food. Quite a large selection of dishes. I really love fish dishes. And every day I chose something new. In 10 days there was no repeat in the selection. Loved the little muffins for breakfast. It’s very good that there was always free tea for lunch and dinner (this is not practiced in all hotels). There were always fruits for lunch and dinner. These are tangerines, bananas, plums, apples, grapes, kiwi. In general, a standard set. In general, I am satisfied with the food, even satisfied. On March 8, each woman was given a tulip. It was nice. It's little things like this that make the impression of a hotel. The hotel has a beauty salon. Which is also very convenient. You can undergo various procedures without going outside (that is, even in a robe). And it's not just masks and massages. More global procedures are also presented. I was satisfied. Nice staff at the reception. Everyone advises and helps. One girl is a former Russian. She even helped with choosing a hairdresser. If necessary, she can help with excursions. In general, I want to come to this hotel again.Negatives
The weak link is housekeeping. As one of the clients wrote - formally. Sometimes they just took out the trash and that was it. Somehow they didn’t take out the trash. The bed was not always made. Small debris remained on the carpet - they did not vacuum it. In general, the hotel management needs to do something about this issue. Many people complained about this point.
Natalia Novikova
14.03.2017
Positives
The hotel is neat, miniature, very nice. The location is great. The staff are all friendly, helpful and smiling. The hotel provided a room of a category higher than what was ordered (many thanks to the hotel). The room has everything you need (hair dryer, good detergents, travel sewing kit), various small things (comb, nail care products, shower cap, even a hair tie), refrigerator, safe. Room cleaning is very formal, bed linen was changed every three days, towels and robe were changed upon every request. The food is good, a pleasant evening of Czech cuisine on Fridays with live music, fish dinner on Tuesdays. The menu has not been repeated in 12 days, the side dish consists of eight items. For the service in the restaurant, many thanks to Mrs. Marcela (the name may not have been written quite correctly, sorry) for her professionalism. The procedures were prescribed well (there are few names, the number of each is at least 5, or even 8), the tests were taken, and the results were given out. I can’t say anything about Dr. Igor Kochubey, I’ll only note the purpose of the source, which was closed. The procedures were carried out exactly on schedule, with a completion time of approximately 13 hours. Of the specialists who performed the procedures, many thanks to Mrs. Slavka for her professionalism and conscientiousness. Nice pool, steam room and sauna, there were always towels by the pool. Many thanks to Mr. Zdenek for his reliability and efficiency. Thanks to the hotel for the pleasant little things - daily chocolates, tulip on March 8th.Negatives
There is no place to change clothes near the pool. There is no clock in the room.
Эльвира Ковалева
13.03.2017
Positives
I really liked the location and the staff were generally very friendly. I also liked the procedures, especially the massage done conscientiously.Negatives
The negative was in the restaurant with food. There were not always fruits, salads were always only vegetable. Vacationers were indignant and said that the food was not for a 4-star hotel. I would like people to pay attention to the food. Maybe the food is better in the summer season than in the winter. But there were vacationers not for the first time in this hotel and they said that the food had become worse. The most negative thing about cleaning the rooms. They don’t vacuum at all, there is dust and debris on the carpet, it’s unpleasant... They said, made a remark, then they cleaned it up as expected.
LIUDMILA GLADYSHEVA
06.03.2017
Positives
Relax at the Agua Marina spa hotel from 02/13/17. I booked a trip, a round trip transfer on the website sanatoriums.com, everything was done clearly and on time. I really liked the hotel: small, cozy, homely atmosphere. All the staff are very friendly and helpful. Treatment: a professional doctor prescribed all the procedures I needed (gas injections, gas bag, massage of the back and collar area, mud packs, endovac). The procedures were performed evenly in time, without queues, on Saturday and Sunday, if desired. Gas injections are given only on weekdays. I would especially like to highlight the massage therapist Libor, who does a very high-quality and professional massage. Food: above all praise, a very large assortment of dishes for lunch and dinner, also excellent breakfasts. There is always a carafe of water on the table, tea is free for breakfast, lunch and dinner. On Tuesdays for dinner there is a buffet of fish dishes and on Fridays there is a buffet of Czech dishes. I would especially like to note that the vegetable salads were not dressed, but there was sauce and olive oil separately, and everyone could dress the salad to their own taste - I really liked it. Room cleaning is good, no complaints. The pool is free all day - small, but for the number of people staying in this hotel it is normal to swim in the main one. The hotel's excellent location in the very center of the resort is a 5-minute walk to any of the sources. The holiday experience is only the best. I liked everything. I express my gratitude to all the hotel staff for the comfort and care shown to me. I recommend the hotel for relaxation. The treatment base is not very large, but all the procedures I needed were there. So far, there are only mineral baths here.Negatives
There is no negativity. You may wish to add less salt in soups.
Елена Харебава
03.03.2017
Positives
I stayed at the hotel from 02/17/2017 to 03/01/2017. Small, cozy, homely hotel. It is very good and a big plus for the hotel that procedures can be performed on both Saturday and Sunday. A small pool and 2 types of baths are open all day, no need to wait for the sauna and hammam to be turned on. The food on the menu was simply excellent, very tasty and varied. On Tuesdays there was a fish dinner, several types of fish, and there were also oysters and even frogs!!! Well, what more could you ask for!!! And the Sanatorium, as always, is on top!!!! And they booked, and met, and saw us off, and reminded.... A 5+++ job! Continue to please us and help us be healthy and happy! Thanks a lot! I look forward to a future relationship with you...Negatives
There were some negative aspects upon arrival, but they were smoothed over by a further wonderful time. One small point - there was at least a small gym with exercise equipment missing.
Ramziya Skrizhalina
22.02.2017
Positives
I really liked the Aqua Marina hotel, including the great location, interior decoration, friendly atmosphere and the work of all the staff! I will be happy to recommend him! The hotel has a number of excellent advantages over others..Negatives
No negativity, only positive aspects!
Наталья Мосякина
22.02.2017
Positives
Convenient location and wonderful staff, polite.friendly.professional. Special thanks to the restaurant worker Marcela. The rooms are cleaned well.Negatives
Poor treatment and lack of mineral water for procedures.
Elena Minasian
20.02.2017
Positives
Excellent location, cozy home hotel, excellent work of the reception service and waiters in the restaurant, good food, drinks for lunch and dinnerNegatives
A very limited range of procedures, paid lymphatic drainage, no mud procedures. The doctor left earlier than the scheduled examination, and the second consultation with the doctor never took place. Unfriendly Head Nurse.
Vladimir Polyanichko
26.01.2017
Positives
The Aqua Marina Spa Hotel is small, cozy and conveniently located. The room was spacious and comfortable. We had a great rest and improved our health. The doctor gives the impression of being a knowledgeable specialist and a caring person. Always ready to answer questions and help. In general, all the hotel staff are very attentive and friendly. The food was dietary, but varied; there was always a lot of greens, vegetables and fruits. Special thanks to the cook, who was able to make healthy food tasty.
Ilyushchenkova Tatiana
15.11.2016
Positives
Everything was just wonderful! The hotel has a team of true professionals. The cozy rooms are clean and warm, the restaurant has delicious food, with the ability to order à la carte. Particularly noteworthy is the work of the accommodation manager, Mrs. Monika, Dr. I. Korostylev and the attentive, caring staff of the SPA. The hotel can definitely be recommended for a visit.Negatives
This hotel does not have that.
Vladimir Doroshenko
23.10.2016
Positives
Ideal location, cozy hotel without fuss and queues for procedures.Negatives
Early in the morning, garbage is loaded into cars outside the windows. The rise is guaranteed.
Денис Иванычев
01.10.2016
Positives
Excellent service and treatment! We were in Aquamarine three years ago, we liked everything, but now it’s even better. The treatment rooms were remodeled and new baths were purchased. It’s very nice that everything is included here, not only treatment, but also a sauna, hammam, swimming pool, drinks (tea, coffee) not only for breakfast, but also for lunch and dinner. On Fridays we were entertained by culinary theme nights at the restaurant with live music. The doctor and medical staff are very attentive and friendly, and speak Russian well. Separately, I would like to praise the cleanliness and comfort of the rooms, the interior details, each item is of great value, everything from the lamp to the chair is beautiful and has the right to be in a museum as an exhibit!
Татьяна Мелькомова
15.09.2016
Positives
Very cozy, calm hotel. Friendly staff. Treatment and restoration of physical strength, taking into account your own desires and the recommendations of a good doctor. Good cuisine to suit different diets. Everywhere is clean and tidy. The sources recommended by the doctor really work. We didn't rest for long. I would like to relax a little more in this place. When we have the opportunity, we will definitely return. Thank you very much.Negatives
Cons can be found everywhere if you pick and choose and have the appropriate attitude. If you go with a positive attitude, understanding that all the people who arrived there are also tired of worries and work, and it is important for you to get yourself in good physical and psychological shape, you do not pay attention to the small nuances that may exist. But people like us also work there, and they try very hard for us. This is true. So there were no disadvantages for us.
Светлана Серегина
25.08.2016