references
Margarita Tenneson
26.06.2023
Positives
Cozy, small hotel, good location, clean and comfortable room, wonderful staff, all issues were resolved quickly. Wonderful restaurant, everything was delicious and beautifully served. Special thanks to the cook.
Svetlana Hof
24.06.2023
Positives
This is not our first time in this hotel. The location is very good. The staff is friendly, all procedures are available, the only thing that has been reduced is the time for visiting the sauna, but the pool is open all day. Pancakes for breakfast are just what you need, the cooks cook very tasty food. The trip to Prague, organized by the employees of Sanatorium.com, was great. We will be happy to visit Prague and of course Karlovy Vary again. Thank you so much for your work.
Anna Klich
13.06.2023
Positives
It was a very relaxing holiday for me and I would love to come back. Food was delicious. Staff very accommodating and nice. Hotel has a central location. Small but nice. See you soon.
Greguri Sklar
13.06.2023
Positives
The hotel is a boutique within walking distance to all sources. The room is freshly renovated. Comfortable bed. Special thanks to Anastasia at the reception.Negatives
It is advisable to serve at least breakfast on the terrace. The dining room is a very confined space with an outdated interior. The hotel is advertised as 4 stars, but there is no kettle or air conditioning in the room.
Robert Bakalyar
11.06.2023
Positives
Location of the resort, beautiful interior, swimming pool.
татьяна Барчук
10.06.2023
Positives
We have vacationed in this hotel 5-6 times. We don't plan to change it. Everything was compactly placed, water, treatment, the pool worked perfectly, the restaurant had excellent service. The girls from the Reception Nastya and Olga responded to any requests.Negatives
For my husband and I there was no .
ALENA TSYHANCHUK
07.06.2023
Positives
THIS IS THE THIRD TIME WE'VE BEEN IN AQUAMARINE. EVERYTHING IS STILL GOOD IN MANY REGARDS, THERE ARE ONLY GOOD REVIEWS ABOUT THE STAFF. COMPARED TO LAST YEAR, THERE IS A LITTLE NOTICEABLE LACK OF DIFFERENCE IN THE FOOD. MEDICAL STAFF TRY TO GET THE PRICE-QUALITY RATIO OPTIMUMNegatives
HARDLY EVER
Otto Butau
27.05.2023
Positives
Great hotel! We all enjoyed it. The location of the hotel is perfect. Everything nice and cozy. Food was delicious. Staff friendly and helpful.Negatives
I don't think the selection of salads and side dishes for dinner is sufficient for a 4 star hotel.
Lydia Lymarew
15.05.2023
Positives
Thank you for the unforgettable days at the Hotel Aqua Marina. Everything here is at the highest level. Service, treatments, food. Personal thanks to the hotel reception Anastassija and Olga. Medical Department Radka, Tatjana, Ramona. Restaurant staff for the good food.
Elena Haberkorn
04.05.2023
Positives
Friendly staff, very clean,Negatives
There was no vegan cuisine, no parking,
alexander frank
25.04.2023
Negatives
The food in general is not good, especially the dinner The sauna is always cold The money is not small, but everything is somehow not good at all We won’t go to you again and we won’t recommend others to come to you.
Oksana Pöhner
23.04.2023
Positives
We spent a week at the Aquamarina Hotel, living in room 55. Let's go for the first time, so to speak, to reconnaissance. We were very pleased! The atmosphere in the hotel is very good, I would even say - soulful. The entire staff is very polite and any request, wish, question is resolved instantly. The girls in charge of cleanliness are just three smart beauties - everything is clean, the bed is changed every three days, the towel is changed every day. The girls during the procedures are also great, they are all very responsible. I would like to highlight the massage therapist Tatyana, a true professional. And Radka prescribed procedures for us taking into account our wishes (time-wise). Many thanks to all the staff! We also liked the cuisine, the food was not repeated and it was delicious. My Mom is crazy about pancakes for breakfast. The girls at the reception and the young bartenders - thank you all so much for your contribution to our pleasant stay and treatment. We hope that we will return again.Negatives
We didn’t find anything negative, and we weren’t looking for it. Maybe just a wish - a small kettle in the room.
Linda Alexander-Scheer
22.04.2023
Positives
The room was sufficient for the stay. A baby bed was available to us free of charge. The room was always cleaned and the towels changed regularly. The ladies at reception were also friendly and helpful.Negatives
Room: The doors to the room urgently need repair. There were days when the door didn't close properly. That is, the door was open and accessible to strangers. Sometimes the door couldn't be opened with the card when it was closed. We often went to reception to “reload” the cards. Swimming pool/spa area: The water in the swimming pool is cold and therefore not suitable for children. The treatments were sometimes too short (e.g. massage 10 minutes). You simply shouldn't expect too much from the treatments!!! Dinner: Dinner wasn't always successful, for example we once had half raw rice in the risotto. Depending on the service, you only got one type of light beer. Strangely enough, another server served light and dark beer. You can't have the drinks for dinner delivered to your room and so you were forced to always have some "small change" (preferably suitable) with you, because you couldn't change larger bills here. Dining room equipment: There was only one baby chair with a table and one baby chair without a table. Both baby chairs without security (child could slip under the table, for example. We had the chair with the table and it was already in an old and bad condition (upholstery was broken and the foam was sticking out, the bar on the table was hanging down...) Breakfast : The choice for breakfast is always the same. The tables and chairs are placed far too close together, so that the guests sometimes touched each other with the chairs or it was not even possible to get up from the table because other guests spread out generously on their chairs There is only one coffee machine available!!!! This "poor" coffee machine was in operation all the time when it was working. To get a cup of coffee you often had to wait in a queue. If the coffee machine didn't work (which... happened every day!), each guest tried to repair the machine in their own way. The waitress (only one person) didn't come to refill milk, clean the coffee machine, dispose of leftover coffee, etc. On our last day we had breakfast Pure chaos broke out, my husband and I gave up after a cup of coffee and fled. Language: Only a very small number speak German, but they could help themselves a little with English. Not everyone speaks Russian either, especially during the treatments most people only speak Czech. That's why you have to make sure that the person carrying out the treatment really understands which areas may not be treated (the doctor only prescribes the type of treatment in general without any details or special features).
Brigitte Sauder
16.04.2023
Negatives
Unfortunately, the reception staff and the operating staff couldn't speak a word of German without a cell phone
Dina Bedner
13.04.2023
Positives
We felt very comfortable in the hotel. The staff conducting the treatment procedures gave us care and warmth. Be healthy, dear women!
Viktor Khoduev
11.04.2023
Negatives
Not all medical procedures offered on the hotel’s website on the Internet exist in reality. For example, iodine-bromine baths. There is no interchangeability among medical personnel
Nadezhda Adaeva
27.03.2023
Positives
This is not the first time we are vacationing in Karlovy Vary, so I can judge))) It was our first time at the Agua-Marina Hotel.. I liked it))) Not a big, but cozy Hotel.. Located in a very convenient location. Medical staff - Super))) Special thanks to the massage therapist - Tatyana. Also, all the employees are very responsive and friendly - Thank you all very much....Negatives
I think the downside is that in the evening the only drinks in the Restaurant are Water, or maybe Tea)))
Milla Rynty
24.03.2023
Positives
Thank you for a wonderfully organized vacation: for the transfer from the airport to the hotel, for the excursion in Prague, and for the fact that you could pay for your hotel stay upon arrival at the hotel and that you could quickly find out all the answers to questions that arose along the way via WhatsApp. Special thanks to the hotel staff: waitress Tanya, also responsible for cleanliness Elena and Marianna and for the friendly service by the SPA specialist and the hotel reception staff. Upon arriving home in Finland, we are optimistic about planning our next holiday through your Sanatoriums.com service. Best regards, Milla
Lidia Pikin
09.03.2023
Positives
We liked everything. Everything was great, thank you for the rest and treatment.
Iwan Chomenko
10.02.2023
Positives
Very pleased! Wonderful room, food beyond all praise, the location of the hotel is simply magnificent, right opposite the Colonnade. Silence, cleanliness, beautiful interiors in the hotel. The attitude of the staff towards guests is super respectful and helpful. We rested for 10 days, we will definitely come back.Negatives
One negative - the vacation ended quickly and 10 days flew by like one.
Yuliya Krylova-Grek
23.01.2023
Positives
Friendly staff, good cuisine. The massage therapist Alexander does a great job, unlike his female colleague (I don’t know her name) who either doesn’t know how to do a massage or doesn’t want to strainNegatives
Music in the corridors can be heard in the room - it is impossible to work or relax; there is no information that the room faces the wall. This has a depressive effect on the general condition
Georg Zentner
08.01.2023
Positives
The hotel has a good environment and friendly staff. Great restaurant.Negatives
They didn't warn us that there was no parking. The hotel only has 9 parking spaces. Sauna opening hours coincide with dinner. I would like the sauna to work during the day. Everything is too compact. It would be better if they removed a couple of rooms and expanded the shower area in the pool. Only 2 beds in the pool.
Julia Lehmann
27.11.2022
Positives
Very cozy hotel, wonderful cuisine, thanks to the chef and of course all the staff.
Galini Marantidi
17.11.2022
Positives
Well, what can you write when everything is great? This is my third time in Karlovy Vary and I always leave with the best impressions. I love this place. What can I say about staying at the Aqua Marina Hotel? Super, super, super!!!! Everything is at the highest level, in the city center, the treatment is excellent, the food is excellent thanks to the chef, respect to him. The staff works conscientiously, they are always polite and friendly, they respond to any requests instantly. I would especially like to mention Radka in the balneology department. I am grateful to everyone for a wonderful stay at the Aqua Marina Hotel. This is exactly what makes you want to come back when you leave. Of course next time I will come here again.Negatives
What about the negative? Yes, he simply doesn’t exist!
Alexandr Lisicichin
02.11.2022
Positives
Great hotel, great location, staff and food! The rooms are cleaned daily, the staff responds to all requests, the food is excellent. We were very pleased!Negatives
No cons found.
Ekaterina Koleva
31.10.2022
Positives
Wonderful hotel, polite and friendly staff. Many thanks to the hotel director for not neglecting the important events of his visitors. We recommend it to everyone and hope to come again.
Valerij Daniel
31.10.2022