references
Svetlana Sivenko
31.03.2019
Positives
Great resort with amazing staff! The location is the very center, it couldn’t be better, everything is wonderful, comfortable, clean, the rooms are cleaned every day, including weekends. I was surprised by the small selection of cold appetizers in the restaurant for lunch and dinner, but since I liked everything else fantastically, this is only a benefit - it’s quite enough, otherwise everything is very tasty.
Lidia Kolesnikova
20.03.2019
Positives
A very calm, beautiful fairy-tale city! Excellent transfer from the airport and back. Pleasant atmosphere in the hotel: very friendly, friendly hotel staff. We received all the stated procedures and swam in the pool every day! The rooms were cleaned daily and linen changed. The room has a minibar and kettle. Many thanks to all the hotel staff for their care and understanding. Special thanks for the free excursion to Prague. Comfortable bus and super guide!!! Everything was just great!!!Negatives
There are no cons.
Василий Чуклин
12.03.2019
Positives
Very attentive and friendly hotel staff. Central location, walking distance to sources. Tasty food.Negatives
We arrived on Friday. Unfortunately, doctor's appointments are only on weekdays. Therefore, two days for treatment are practically lost.
Эка Сихарулидзе
09.03.2019
Positives
Great location! We had a magnificent room with a balcony and a view of the colonnade! The rooms are cleaned beautifully. Wonderful main honey. sister Karin, who is a professional in her field. Special thanks to the massage therapist (golden hands), but unfortunately he does not work every day. The waiters in the restaurant are attentive and helpful. Overall we are satisfied! We understand that an ideal world does not exist, but we wish to get closer!Negatives
The food has gotten a little worse compared to last year. Delicious, warm buns of bread have disappeared, there is weak salt in the mornings, cheese is only put in the mornings, there is little choice of side dishes for people suffering from the gastrointestinal tract, there is mayonnaise in salads😳. This is a sanatorium.Answer from Spa-Hotel Aqua Marina
Здравствуйте, Большое спасибо за Ваш отзыв. Приносим свои извинения за то что Вам пришлось столкнуться с такой ситуацией в ресторане. Мы работаем над решением данной проблемы. Ещё раз примите наши извинения, мы надеемся, что во время Вашего следующего визита Вы будете максимально довольны качеством наших услуг.
Nadezhda Markina
06.03.2019
Positives
Location of the sanatorium, work of medical and service personnelNegatives
The food at the hotel is very meager, it does not correspond to the declared stars of the hotel, there were cases when visitors left hungry, especially from dinner, or refused to eat at all. Particularly negative is single room 44, where I had to stay for 6 days. It's more like a reserved seat coupe. There is nowhere to put your things, you have to take off your shoes on the bed, since there are no facilities, and the view from the window is a sewer pipe, a wall and pigeons sitting on the roof. It was with difficulty that I was moved to another room.Answer from Spa-Hotel Aqua Marina
Здравствуйте, Большое спасибо за Ваш отзыв. Приносим свои извинения за то что Вам пришлось столкнуться с такой ситуацией в ресторане. Мы работаем над решением данной проблемы. В нашем отеле всего 3 одноместных номера, один из них номер 44. К сожалению, во время Вашего проживания был свободен лишь номер 44, были заняты и все двухместные номера, поэтому не удалось переселить Вас сразу. Ещё раз примите наши извинения, мы надеемся, что во время Вашего следующего визита Вы будете максимально довольны качеством наших услуг. С уважением Менеджер гoстиницы Аквамарина
Татьяна Булгакова
04.12.2018
Positives
This is my second time staying at the Aqua Marina hotel, I like the location, the food, the staff, they know how to joke and smile sincerely
Viktoriia Abramovskaia
20.11.2018
Positives
We rested at the hotel from 08.11 to 19.11.18. I liked everything very much. The location is very convenient: you can easily walk to any source. The procedures were carried out very efficiently. The pool is warm and big enough. The staff is very attentive and helpful. The restaurant has very tasty food! The overall impression is only positive. Thank you very much, Aqva Marina, for making our vacation and treatment so comfortable! Special thanks to sanatoriums. Everything is organized perfectly. Meeting, departure, excursions. Irina, thank you.Negatives
cons...... I don’t even know what to say..... there are none.
IURII IAMSHCHIKOV
21.10.2018
Positives
KV's excellent weather went very well with the hotel's excellent location, excellent food and staff. A good rest was greatly helped by high-quality treatment and a full range of necessary procedures at a time convenient for us. We are very grateful to all the medical staff of the hotel.Negatives
no cons found
Нина Вишнякова
15.10.2018
Positives
For the second year in a row I’m going to Aqua Marina. Friendly and homely hotel. The staff has changed somewhat, but the high level remains. Attentive Yana at the reception is the hotel’s calling card. The new head nurse Karin is a godsend. She does gas injections perfectly, she is ready to adapt to your circumstances and come especially for you ahead of time. He remembers everyone by name and radiates goodwill. Everything for guests. The restaurant has a coffee machine all day, and tea and juices are available. Although there are kettles in the rooms. You rarely see this anywhere. Doctor Vladimir Fomenko gives the optimal number of procedures. The treatment is planned clearly both in terms of time and compatibility of procedures. The impression was very good. And I have only one desire - to find the opportunity to be here again. In the comfort and care of good people. This was my first time using the Sanatoriums website to not only research the best hotels and wellness destinations, but also to organize my trip. I think that the company is solid and reliable. The price turned out to be affordable. Problems were solved easily. Payment at the hotel was accompanied very pleasantly: “You are tired from the road. You can pay whenever you want, even on the last day.” Wow! Aerobatics! Of course, you will pay immediately. But how furnished! And everything is so warm and heartfelt. Transfer from Sanatoriums is also without any hiccups - everything is on time and the professional level of the drivers is good. I realized that traveling with Sanatoriums is profitable and comfortable. Thank you!Negatives
There are small roughnesses. How can we live without them? But the staff apologizes so sincerely and repentantly and tries so hard to fix everything that you give them credit for this too. Good hotel!
Julia Sokolov
12.10.2018
Positives
All the staff are very attentiveNegatives
Sometimes there were no towels in the pool
ЕЛЕНА ЦЫГАНЧУК
12.10.2018
Positives
.In addition to the excellent location, I would like to note the well-coordinated work of the medical staff. I especially liked the friendliness of the reception staff (a special “thank you” to Yakub). Nurse Yana is a friendly and attentive employee. Good breakfasts and quite tasty lunches and dinners. The rooms and interior of the hotel are also tastefully decorated. I have not seen better room cleaning during my 7 stays in Karlovy Vary.Negatives
The medical base is too small. The doctor is quite indifferent. At the Richmond sanatorium, Dr. Yana Karaskova is above all praise in this regard.
Mikhail Sokolov
12.10.2018
Positives
Overall the atmosphere in the hotel is very pleasantNegatives
There were no cons
Игорь Деев
11.09.2018
Positives
I liked everything...the accommodation, the food, the location, and the staff...Negatives
No cons noted.
Валерий Балякин
23.08.2018
Positives
Excellent sanatorium in the center of Karlovy Vary. Responsive staff. Great food.Negatives
Very high pillows.
Екатерина Кленина
29.07.2018
Positives
The hotel is located very conveniently, directly opposite the 11th Source of Freedom and the Mill Colonnade. We were placed in a better room than what we had booked, more spacious and with a view of the Tepla River. They fed me lunch, although there were about 10 minutes left before the end of lunch time. On the dates of my stay, it was my birthday, the hotel administration gave me a cake and a bottle of wine, which was very nice. The staff is polite. I liked the staff at the reception. Always ready to help. The waiters work very well and quickly. The food is generally varied. I especially liked the fish dishes. For breakfast there was always red fish and a glass of dry wine. On Tuesdays there were fish days, and on Fridays there were Czech evenings with live music. A girl with a very beautiful voice sang. Overall, I'm happy with my stay and my stay. procedures in this hotel. And I also want to express my deep gratitude to the SANATORIUM.COM team for the excellent organization of the holiday.Negatives
During the 18 days of my stay, the robe was never changed, which, frankly, is strange. As for food, there was a point when the food got worse, perhaps the chef was changed or the budget ran out. But after a few days everything got better. I would like there to be no such failures in nutrition in the future. I didn’t like the way the blood test was taken; I was left with a big bruise. I also didn’t really like the doctor; it was clear that he wasn’t very interested in us. His examination is a pure formality.Answer from Spa-Hotel Aqua Marina
Привет дорогая Екатерина, мне жаль, что у Вас были оговорки к доктору. Я поговорила с ним об этом. Мы регулярно выстираем белье в нашей прачечной, и нет причин не менять его. Я также обсудила с моим врачом подход к клиентам. Что касается диеты, мы не изменили штат сейчас на кухне. Конечно, все зависит от людей. В настоящее время мы работаем над улучшением качества по всем направлениям, чтобы наши клиенты были рады вернуться снова. Еще раз прошу прощения за недостатки, и я считаю, что ваш следующий визит будет повторен и вы будете полностью удовлетворены. S pozdravem Aneta Vdoviaková Hotel manager
Катерина Волкова
04.07.2018
Positives
The administration of "Aqua Marina" took into account all our wishes regarding hotel accommodation. The room not only met our expectations, but exceeded them. The suite has very comfortable beds and the space itself is well organized. Excellent treatment, convenient schedule of procedures. All the staff are very attentive. I would especially like to note the excellent service from the restaurant staff and medical staff at the spa center. We are very pleased with our vacation. I plan to return to the hotel.Negatives
There is no negativity.Answer from Spa-Hotel Aqua Marina
Спасибо Екатерина, Такой обзор может нам только понравиться, но все еще есть возможности для улучшения. S pozdravem Aneta Vdoviaková Hotel manager
Ленар Мансуров
27.06.2018
Negatives
The variety and quality of food has deteriorated. The doctor at the sanatorium does not approach clients with sufficient quality and competence!Answer from Spa-Hotel Aqua Marina
Уважаемый Ленар, мы интенсивно работаем над улучшением услуг в нашем отеле на всех уровнях. И это включает в себя кухню и диету. Надеюсь, что такие обзоры не будут доступны в течение короткого времени. S pozdravem Aneta Vdoviaková Hotel manager
Игорь Сопелкин
12.06.2018
Positives
All liked itNegatives
NoAnswer from Spa-Hotel Aqua Marina
Спасибо уважаемый Игорь, мы очень стараемся. S pozdravem Aneta Vdoviaková Hotel manager
Сергей Гнездилов
24.04.2018
Positives
The holiday was wonderful.Negatives
No.Answer from Spa-Hotel Aqua Marina
Спасибо уважаемый Сергей, мы очень стараемся. S pozdravem Aneta Vdoviaková Hotel manager
SERGEY KALININ
24.04.2018
Positives
I would like to express my gratitude to the Administration of the Sanatoriums company and the Spa hotel Aqua Marina for excellent accommodation, prompt check-in, and organization of a late dinner in connection with a late check-in. High-quality examination by a doctor, competent, qualified distribution of medical procedures, flexibility in creating a treatment schedule, correctly chosen drinking course. 1.Location of the hotel, proximity to all 3 drinking water systems. It is possible to accurately follow the hotel doctor’s recommendations for drinking procedures, drinking water before eating, between breakfast and lunch, lunch and dinner. 2. Ecological state of the territory of the Karlovy Vary region, lack of industries, high quality of water even from an open water supply system. 3.The compactness of the resort area allows treatment and recreation to be carried out within walking distance from the hotel. 4. Safety of the resort area both in the hotel and in the city of Karlovy Vary. 5. Loyalty and tolerance of hotel staff and residents towards vacationers. 6. Possibility of receiving modern therapeutic balneological procedures. 7. High quality of work of the hotel staff. First of all, the MANAGER PANNI MONIKA, the head nurse Pani KARINA. Sincere gratitude for your attention, understanding, respect. 8. Real improvement in health and well-being after undergoing the procedures. Suggestion, recommendation: distribute as much as possible, plan the period of procedures for the first half of the day, preferably from 08-00 to 11-00. allowNegatives
I can't give any negative examples. Everything is wonderful. Thanks again! Sergey. SamaraAnswer from Spa-Hotel Aqua Marina
Спасибо Сергей, Такой обзор может нам только понравиться, но все еще есть возможности для улучшения. S pozdravem Aneta Vdoviaková Hotel manager
Greta Loshkareva
21.04.2018
Positives
The best location, impeccable work of all staff, friendly attitude towards vacationersNegatives
No negativity
Лариса Пичкур
16.04.2018
Positives
Excellent location of the hotel in the very center near the Tepla River. Spacious room in a classic style. Good cleaning, daily change of towels, change of bed linen every 3 days. The food is beyond praise. The staff is very friendly and attentive. The hotel itself is small, there are no crowds in the restaurant. The procedures are all on time. There is a great desire to return.
Ирина Шарапова
13.04.2018
Positives
Excellent location, especially for people with musculoskeletal problems. The staff is kind and diligent, the food is very good. At the beginning of the stay on the 20th, the buffet for breakfast was somewhat meager; after comments from guests, the table became more varied (more than 2 types of cheese and cold cuts, before there were only 2 types, regardless of breakfast time). Thank you very much for the tea table in the room, it's a great find! Wonderful pool, small but remote!!!! If you get a massage from Libor, consider yourself very lucky.Negatives
Weak gas injections, a small amount, and for the first time in 7 years I left with bruises. The price for a standard single room is considerable (2,200 euros for 18 nights), and the view from the window of a shabby wall with a terrible chimney; in the Pertopavlovsk Fortress in St. Petersburg, the prisoners had the best picture from the window. I think that such numbers should be sold at a reduced price. I suggest putting a small changing cabin in the relaxation area by the pool instead of one sun lounger, because... There is no place to change clothes after a shower; they change clothes in front of everyone, like on an undeveloped beach.
Татьяна Булгакова
10.04.2018
Positives
I really liked the hotel, the interior is wonderful, the positive and friendly attitude of Yakub and Yana at the reception, all the spa and restaurant staff, the maids, left the best impression of the holiday. I express my gratitude. I wish everyone well-being and good luck!Negatives
There are no downsides; the decision of the hotel management to expand the range of procedures offered will bring good results.
Boris Nosachev
02.04.2018
Positives
Very nice hotel, an important condition is the presence of a swimming pool, Polite, attentive staff. Thank you!
Наталья Боязытова
27.03.2018
Positives
I liked the hotel, I really liked the food, I will be back with pleasure.Negatives
Oxygen therapy is very short in time; in other hotels this procedure lasts 1 hour
Людмила Лебедева
27.03.2018
Positives
I liked everything, nice beautiful room, excellent food, friendly staff.Negatives
There are no mineral baths in the hotel
Ираклий Какабадзе
15.03.2018
Positives
A wonderful hotel in the very center of the resort. Beautiful interior. Friendly staff. The breakfast selection is very varied.Negatives
Lunch and dinner are very meager. During the day, a dish is selected from the proposed menu, in which the side dishes do not change. The salad bar looks very poor, sometimes there are only green leaves. Cheese is brought out only in the morning, for breakfast.
IRINA NOVICHIKHINA
28.02.2018
Positives
An excellent hotel with excellent staff, good food, I recommend it to everyone, you can devote a lot of time to yourself, as the procedures are prescribed one after another.
Elena Bukovets
26.12.2017