references
Vladimir P.
11.10.2023
Positives
The biggest plus of this hotel is the location. Everything is nearby: shops, restaurants, springs. Treatment procedures were performed as usual.Negatives
We went to this hotel on a recommendation and were disappointed. We came to Karlovy Vary for the seventh time and had something to compare with. We had room 12 and it had many shortcomings: the telephone did not work, the handle to the bathroom was broken, one window did not open for ventilation, the pillows were made of cotton wool, the shower tray was clogged, and then the safe was broken. After the complaint, the drain was cleaned a little. Cosmetics were added after a convincing request. Room cleaning was mediocre. Upon departure, we were informed that cosmetics would only be added once upon arrival. There is no changing room at the pool. There is no soap or gel in the only shower stall. The treatment room and the swimming pool are combined, which is inconvenient. The biggest minus was the food. Breakfasts were still more or less tolerable. But lunch and dinner... tasteless, meager and monotonous. Restaurant visiting hours do not really correspond to the hours indicated on sanatoriums.com. I would also like to note the free transfer from the airport to the hotel. The meeting driver was a little late. When he appeared, he didn’t even say hello. He waved his hand and ran. We (8 people) jumped with suitcases and ran after him. Having seen a small bus, we began to discuss among ourselves how to rationally accommodate ourselves in it. The driver immediately told us that if you don’t like it, you need to take a taxi. There was deafening music in the cabin. When asked to turn down the volume, the driver replied that everything was fine. The air conditioner was running at full blast. The request to make the interior warmer was also not satisfied. And then he started shouting and being rude to us. At a speed of 160 km he began to call the “owner” and complain about us. At the same time, I still periodically corresponded with him on the phone. He interfered in our personal conversations and was constantly rude. There was so much hatred and malice in him. At one point he stopped the car and jumped out of the car. It felt like he was about to take us out of the car and drive away. He said his name very vaguely. The license plate number of the car is 4 K6 6768. How can such a mentally ill person be trusted with passenger transportation!?
Nadezda R.
09.10.2023
Positives
The location of the resort is excellentNegatives
1.door cards often did not work. changed several times. 2. They opened someone else’s number with their card and got scared.... 3. When meeting us from the airport, the driver was rude 4k6 6768-car number. There is no body soap in the showers in the saunas or in the rooms. The saunas start working at 16.00 but they are cold. For breakfast the same porridge. There is no tea, milk or kefir for dinner. there was no safe for three days
David G.
18.09.2023
Positives
Dear Sanatorium!!! We stayed at the Aqua Marina sanatorium for two weeks. We liked the sanatorium, the wonderful staff and a very good attitude towards vacationers. We really liked the medical facilities, starting from the organization of treatment and the treatment itself. Especially many thanks to the head nurse for the professionalism and quality of treatment!!! But we categorically did not like the food.. The proposed menu gives practically no choice. The dishes themselves are dry and overcooked.., mayonnaise salads. Tea only in the morning. For lunch and dinner there are two carafes of cold water for all vacationers. We vacationed in Karlovy Vary This is not the first time with the support of your company; this has never happened in any hotel. There were a lot of dissatisfied people at the hotel about this. The rooms were cleaned impeccably by Oksana and Alena!!!
Vera S.
04.09.2023
Positives
The treatment is very good, all procedures are carried out professionally, I would especially like to mention the massage, just wonderful. The location of the hotel is excellent, everything is nearby, sources, shops, places for walking. The hotel is small but very cozy. The staff is friendly, except for the restaurant. The room was cleaned and towels were changed every day. The bed was comfortable and the pillows and blankets were of good quality. The hotel has two saunas and a swimming pool. We enjoyed using all of this.Negatives
The restaurant has interesting furniture and a large fireplace, but the atmosphere was not very good. The girls who work there looked as if they were doing military service there. I would like a little more cheerful smiles. It felt like we arrived as uninvited guests. The kitchen was a little monotonous.
Leonard B.
28.08.2023
Negatives
Lack of air conditioning in the room during the hot season.
Эльбаниз Г.
18.08.2023
Positives
I really liked, first of all, the location of the hotel and the attitude of the staff, daily cleaning, change of towels, cleanliness... There is a proposal, taking into account which the hotel can attract more vacationers from the former republics of the USSR (of which there were more this year than before ) especially with the Muslim religion. It is advisable to include lamb, dairy products and vegetables in your diet.
Katarina O.
02.07.2023
Positives
Nice location of the hotel, the room was big enough for 1 person, there was a balcony, the bed had a good mattress. Hotel staff were friendly except for the kitchen staff, who weren't very close. The treatments were very well organized, no waiting times and well carried out. Overall, I rate the stay as good to very good. I'd love to come back.Negatives
I booked with half board, I could have saved money. Not only was the food small portions, the food was miles away from a 4 star hotel. As in taste, so too in quantity and preparation. For example: I chose rice with chanterelles, no chanterelles in it and inedible. Salads and fruit were rather old news and few. A feeling arises that the kitchen staff takes fresh food with them and the paying guests get yesterday's food. I also complained during my stay. For the half board catering I don't give 0 points, but -10 points
Aleksander Z.
01.07.2023
Positives
Wonderful hotel, friendly staff. I will recommend it to my friends.
Margarita T.
26.06.2023
Positives
Cozy, small hotel, good location, clean and comfortable room, wonderful staff, all issues were resolved quickly. Wonderful restaurant, everything was delicious and beautifully served. Special thanks to the cook.
Svetlana H.
24.06.2023
Positives
This is not our first time in this hotel. The location is very good. The staff is friendly, all procedures are available, the only thing that has been reduced is the time for visiting the sauna, but the pool is open all day. Pancakes for breakfast are just what you need, the cooks cook very tasty food. The trip to Prague, organized by the employees of Sanatorium.com, was great. We will be happy to visit Prague and of course Karlovy Vary again. Thank you so much for your work.
Anna K.
13.06.2023
Positives
It was a very relaxing holiday for me and I would love to come back. Food was delicious. Staff very accommodating and nice. Hotel has a central location. Small but nice. See you soon.
Greguri S.
13.06.2023
Positives
The hotel is a boutique within walking distance to all sources. The room is freshly renovated. Comfortable bed. Special thanks to Anastasia at the reception.Negatives
It is advisable to serve at least breakfast on the terrace. The dining room is a very confined space with an outdated interior. The hotel is advertised as 4 stars, but there is no kettle or air conditioning in the room.
Robert B.
11.06.2023
Positives
Location of the resort, beautiful interior, swimming pool.
Татьяна Б.
10.06.2023
Positives
We have vacationed in this hotel 5-6 times. We don't plan to change it. Everything was compactly placed, water, treatment, the pool worked perfectly, the restaurant had excellent service. The girls from the Reception Nastya and Olga responded to any requests.Negatives
For my husband and I there was no .
Alena T.
07.06.2023
Positives
THIS IS THE THIRD TIME WE'VE BEEN IN AQUAMARINE. EVERYTHING IS STILL GOOD IN MANY REGARDS, THERE ARE ONLY GOOD REVIEWS ABOUT THE STAFF. COMPARED TO LAST YEAR, THERE IS A LITTLE NOTICEABLE LACK OF DIFFERENCE IN THE FOOD. MEDICAL STAFF TRY TO GET THE PRICE-QUALITY RATIO OPTIMUMNegatives
HARDLY EVER
Otto B.
27.05.2023
Positives
Great hotel! We all enjoyed it. The location of the hotel is perfect. Everything nice and cozy. Food was delicious. Staff friendly and helpful.Negatives
I don't think the selection of salads and side dishes for dinner is sufficient for a 4 star hotel.
Lydia L.
15.05.2023
Positives
Thank you for the unforgettable days at the Hotel Aqua Marina. Everything here is at the highest level. Service, treatments, food. Personal thanks to the hotel reception Anastassija and Olga. Medical Department Radka, Tatjana, Ramona. Restaurant staff for the good food.
Elena H.
04.05.2023
Positives
Friendly staff, very clean,Negatives
There was no vegan cuisine, no parking,
Alexander F.
25.04.2023
Negatives
The food in general is not good, especially the dinner The sauna is always cold The money is not small, but everything is somehow not good at all We won’t go to you again and we won’t recommend others to come to you.
Oksana P.
23.04.2023
Positives
We spent a week at the Aquamarina Hotel, living in room 55. Let's go for the first time, so to speak, to reconnaissance. We were very pleased! The atmosphere in the hotel is very good, I would even say - soulful. The entire staff is very polite and any request, wish, question is resolved instantly. The girls in charge of cleanliness are just three smart beauties - everything is clean, the bed is changed every three days, the towel is changed every day. The girls during the procedures are also great, they are all very responsible. I would like to highlight the massage therapist Tatyana, a true professional. And Radka prescribed procedures for us taking into account our wishes (time-wise). Many thanks to all the staff! We also liked the cuisine, the food was not repeated and it was delicious. My Mom is crazy about pancakes for breakfast. The girls at the reception and the young bartenders - thank you all so much for your contribution to our pleasant stay and treatment. We hope that we will return again.Negatives
We didn’t find anything negative, and we weren’t looking for it. Maybe just a wish - a small kettle in the room.
Linda A.
22.04.2023
Positives
The room was sufficient for the stay. A baby bed was available to us free of charge. The room was always cleaned and the towels changed regularly. The ladies at reception were also friendly and helpful.Negatives
Room: The doors to the room urgently need repair. There were days when the door didn't close properly. That is, the door was open and accessible to strangers. Sometimes the door couldn't be opened with the card when it was closed. We often went to reception to “reload” the cards. Swimming pool/spa area: The water in the swimming pool is cold and therefore not suitable for children. The treatments were sometimes too short (e.g. massage 10 minutes). You simply shouldn't expect too much from the treatments!!! Dinner: Dinner wasn't always successful, for example we once had half raw rice in the risotto. Depending on the service, you only got one type of light beer. Strangely enough, another server served light and dark beer. You can't have the drinks for dinner delivered to your room and so you were forced to always have some "small change" (preferably suitable) with you, because you couldn't change larger bills here. Dining room equipment: There was only one baby chair with a table and one baby chair without a table. Both baby chairs without security (child could slip under the table, for example. We had the chair with the table and it was already in an old and bad condition (upholstery was broken and the foam was sticking out, the bar on the table was hanging down...) Breakfast : The choice for breakfast is always the same. The tables and chairs are placed far too close together, so that the guests sometimes touched each other with the chairs or it was not even possible to get up from the table because other guests spread out generously on their chairs There is only one coffee machine available!!!! This "poor" coffee machine was in operation all the time when it was working. To get a cup of coffee you often had to wait in a queue. If the coffee machine didn't work (which... happened every day!), each guest tried to repair the machine in their own way. The waitress (only one person) didn't come to refill milk, clean the coffee machine, dispose of leftover coffee, etc. On our last day we had breakfast Pure chaos broke out, my husband and I gave up after a cup of coffee and fled. Language: Only a very small number speak German, but they could help themselves a little with English. Not everyone speaks Russian either, especially during the treatments most people only speak Czech. That's why you have to make sure that the person carrying out the treatment really understands which areas may not be treated (the doctor only prescribes the type of treatment in general without any details or special features).
Brigitte S.
16.04.2023
Negatives
Unfortunately, the reception staff and the operating staff couldn't speak a word of German without a cell phone
Dina B.
13.04.2023
Positives
We felt very comfortable in the hotel. The staff conducting the treatment procedures gave us care and warmth. Be healthy, dear women!
Viktor K.
11.04.2023
Negatives
Not all medical procedures offered on the hotel’s website on the Internet exist in reality. For example, iodine-bromine baths. There is no interchangeability among medical personnel
Nadezhda A.
27.03.2023
Positives
This is not the first time we are vacationing in Karlovy Vary, so I can judge))) It was our first time at the Agua-Marina Hotel.. I liked it))) Not a big, but cozy Hotel.. Located in a very convenient location. Medical staff - Super))) Special thanks to the massage therapist - Tatyana. Also, all the employees are very responsive and friendly - Thank you all very much....Negatives
I think the downside is that in the evening the only drinks in the Restaurant are Water, or maybe Tea)))
Milla R.
24.03.2023