references
Positives
Everything was perfect!Negatives
nothing
Answer from Spa-Hotel Aqua Marina
Dear Mrs Schaadt, Thank you for your warm review of our hotel. We hope to see you soon. Best regards, Hotel Manager Olga Artohina
Positives
Hotel raspolozen v horoshem place. Rabotniki at the reception very friendly, helpful. Especially Irina. Very grateful ei za ee work.Negatives
- Bolshaja problema s kluchami ot komnaty. Much time tratili chtoby popast v komnaty. - V vannoi komnate horosho by sdelat porychen na stenke, chtoby bezopasno wyhodit iz wannoi. - V menu imet na wybor 2 sypa. K primery: Ne wse lubjat griby. Takze salaty. Ne smeshiwat ovoschi, a wylozit otdelno. Gosti wyberet po svoemy vkysy. - Devochki po yborke dolzny byt bolee vezliwy, ne sidet v telefonah. Delat yborky ,osobenno v vannoi komnate. - Horosho by imet v komnate gladilnyu dosky i ytug ( ne gorelyu )Answer from Spa-Hotel Aqua Marina
Dear Mrs. Katerinitch, Thank you for your feedback, we are glad that you appreciated the efforts of our staff. We apologize that you experienced some inconvenience during your stay. We will try to fix them. Sincerely, hotel manager Olga Artohina
Positives
We spent our vacation at the Aquamarina Hotel and were very pleased! The location of the hotel is excellent, everything is nearby, springs are within walking distance, walks on flat terrain. The hotel is very cozy. The hotel has a sauna and a swimming pool, we enjoyed using it. We really liked the kitchen, the food was very tasty and was not repeated. The room was clean, cleaning and towels were changed every day. The administration and all the staff were very friendly. We had only positive impressions and great gratitude for our vacation. We were happy to book the Aquamarina Hotel again for the fall!Answer from Spa-Hotel Aqua Marina
Dear Mr. Spiß, We are very happy that we were able to organize such a vacation for you. We look forward to visiting you again this fall. Sincerely, hotel manager Olga Artohina
Positives
Everything was perfect, everything at the highest level, 10 points. Thank you very much.Answer from Spa-Hotel Aqua Marina
Dear Mrs. Nica, Thank you for this nice review. We hope to see you again within the walls of our hotel. Best regards, Hotel Manager Olga Artohina
Positives
Everything was just great!!! Several friends have already received the address and are coming to see you!!!Answer from Spa-Hotel Aqua Marina
Dear Ms. Azovska, Thank you for such a nice review. We hope to meet you again in the walls of our hotel. Sincerely, the manager of the Artokhina Hotel, Olga
Positives
Very good attitude personnelAnswer from Spa-Hotel Aqua Marina
Dear Mr. Bryskin, Thank you for your kind words about our hotel. We are glad that you appreciated the work of our staff. Sincerely, hotel manager Olga Artohina
Positives
very responsive staff. Especially Irina and DANIIL at the reception. The staff of the medical department works well - ROMANA ALENA.Negatives
It is advisable to diversify the choice of dishes for dinner. The 3rd dish offered is always the same - slicedAnswer from Spa-Hotel Aqua Marina
Dear Mrs. ROHKIND, Thank you for such a pleasant review of our hotel and staff. We are glad that you were satisfied. We look forward to your visit again. Sincerely, hotel manager Olga Artohina
Positives
I really liked the treatment, service, room! Friendly staff! The food was also excellent and tasty!!! All liked it. Thank you!Answer from Spa-Hotel Aqua Marina
Dear Mrs Mokh, Thank you for your wonderful review. For us, this is an indication that we are moving in the right direction. We will be glad to see you visiting again. Sincerely, hotel manager Olga Artohina.
Positives
Great staff. Everyone is very friendly and carries out all procedures carefully and conscientiously. The doctor prescribes the procedures that you need, and not just to check a box. The location of the hotel is simply ideal.Negatives
Quite a meager choice of dishes and salads, but what is prepared is delicious.Answer from Spa-Hotel Aqua Marina
Dear Mrs Maser, Thank you for your positive feedback about your stay at our hotel. We are very happy that you appreciated your
Positives
Very friendly and helpful staff. The location is great :) . The hotel is small and has a more family-like feel. No waiting times for treatments. Uncomplicated process.Negatives
Unfortunately, the single rooms are very dark, as can be seen from the photos.Answer from Spa-Hotel Aqua Marina
Dear Mrs. Becker, Thank you for your pleasant review of our hotel. We are very pleased that you were satisfied with your vacation. We hope to see you again within the walls of our hotel. Best regards, Hotel Manager Olga Artohina.
Positives
Everything is wonderful, Wait for us, we will come again. Thank you very much. Best regards Ortlieb.Answer from Spa-Hotel Aqua Marina
Dear Mr. Ortlieb, Thank you for your kind words about our hotel. We are very happy that you were satisfied. Sincerely, hotel manager Olga Artohina
Positives
Many thanks to all the staff for the pleasant atmosphere and treatment. Everyone is very attentive and friendly.Negatives
There is no negativity. There is a request to make a hook or shelf in the shower stall in the pool. When you take a shower, there is nowhere to put your wet swimsuit. And if you can install a liquid soap dispenser in the shower.Answer from Spa-Hotel Aqua Marina
Dear Mrs. Labkova, Thank you for such nice words about our hotel. We are glad that you were satisfied with your vacation. We will definitely listen to your wishes and look forward to your visit again! Sincerely, hotel manager Olga Artohina.
Positives
Everything was just wonderful.Negatives
The view from the window was towards the wall of a neighboring building, as a result of which there was little light in the room.Answer from Spa-Hotel Aqua Marina
Dear Mrs. Keil, Thank you for your feedback. We are glad that you were satisfied with your stay at our hotel. Sincerely, hotel manager Olga Artohina.
Positives
All was good. The location is good and convenientNegatives
The food would be a surprise. In the description you can choose lunch and dinner from the menu. But you can’t choose lunch and drinks are only water.Answer from Spa-Hotel Aqua Marina
Dear Mr. Schlegel, Thank you for your feedback about your vacation. All information regarding food is provided in the description of our hotel. We hope to see you again within our walls. Sincerely, hotel manager Olga Artohina.
Positives
Central location Very good and nice staff Very friendly at the reception The girls in the dining room were particularly hard-workingNegatives
25 € per day -car parking is already a lotAnswer from Spa-Hotel Aqua Marina
Dear Mrs. Neumann, Thank you for your feedback. We are very pleased that you appreciated the work of our staff. We try our best to improve the quality of your vacation. Best regards, Hotel Manager Olga Artohina
Positives
Very small and nice house. I always enjoy coming back.Negatives
We had a bathtub in the room, which was a bit difficult for older people to get in. But otherwise everything was great.Answer from Spa-Hotel Aqua Marina
Dear Mrs. Fast, Thank you for your kind words about our hotel. We are glad that you enjoyed your stay with us. Next time, just let us know your wishes and we will choose a room with a shower for you. Best regards, Hotel Manager Olga Artohina
Positives
Very nice. Nice staff, good food. We are completely satisfied. Thank you, we'll be happy to come againAnswer from Spa-Hotel Aqua Marina
Dear Mrs Grebner, Thank you for your feedback on our hotel. We are very pleased that you appreciated our efforts. We look forward to seeing you again. Best regards, Hotel Manager Olga Artohina
Positives
Thanks to all the hotel staff for a wonderful vacation. And how delicious they cook. We will come again. We will recommend this hotel to family and friendsAnswer from Spa-Hotel Aqua Marina
Dear Mrs. Klein, Thank you for your nice review. We will be glad to see you again within the walls of our hotel. Sincerely, hotel manager Olga Artohina
Positives
nice personelNegatives
Dinner poor, insufficient, badAnswer from Spa-Hotel Aqua Marina
Dear Mr. Hörner, Thank you for your feedback. We are pleased that you appreciated the work of our employees. And of course we will take all your dietary requirements into account. Kind regards, Hotel Manager Olga Artohina
Positives
Every member of staff made an effort to meet the needs of the spa guests. Everything was very good for us. Thank you for everything.Negatives
We can't write anything negative because everything was fine. We had booked half board. The breakfast was 6 stars, the dinner could have been a bit better. The treatments were top notch.Answer from Spa-Hotel Aqua Marina
Dear Mr. Trier, Thank you for these kind words about the work of our hotel! For us, this is a sign that we are on the right track. We would be happy to see you again within the walls of our hotel. Best regards, Hotel Manager Olga Artohina
Positives
Good afternoon. We visited Karlovy Vary for the seventh time, vacationed in different hotels, so it is not difficult for us to give an assessment, because everything is learned by comparison. The assessment is all excellent, but we really deserve the appreciation of your work.. If we manage to come to Karlovy Vary, We will certainly choose your hotel. Many thanks to the entire team for the attention and work done, we wish you to continue to maintain the high quality of the services provided.Negatives
The administration's wish: A theater begins with a coat rack, and a hotel begins with the front door. Update the signs at the entrance, replace faded flags, make the hotel more attractive from the outside. Believe me, this will not harm you.Answer from Spa-Hotel Aqua Marina
Dear Mr. Perepelitsa, Thank you for such a pleasant review of our hotel. We are very pleased that you appreciated our services and efforts. We will definitely take your wishes into account. We hope to see you again within the walls of our hotel. Sincerely, hotel manager Olga Artohina.
Positives
Very good location of the hotel. Staff very friendly and nice. It was a relaxing week for me. Thank you.Negatives
View from the room window of the wall with a pipe!!! I don't think the selection of salads for dinner was enough. Only ONE coffee machine was in operation throughout and was equipped at dinner. A 4* hotel can also charge for water in the room.Answer from Spa-Hotel Aqua Marina
Dear Mrs. Tretiakov, Thank you for enjoying your stay in our hotel. We are very glad that you were satisfied. And thank you for certain points that we will definitely pay attention to. Sincerely, Hotel Manager Olga Artohina
Positives
The location of the hotel is excellent, opposite the Mill Colonnade. Friendly administrators, I especially want to mention Anastasia, Sofia and Daniil. The room is an ordinary standard with windows facing the courtyard - in a classic style, quite spacious, cozy, you can adjust the radiators. There are bathrobes and slippers. The medical staff is pleasant, professional, and speaks enough Russian for the patient and nurse to communicate. The doctor is Russian speaking. There are a variety of procedures, I really like gas injections and the head nurse Alena does them very well. The pool is freely available throughout the day until 20:00, the water is slightly cool, the size of the pool is quite sufficient for a small spa hotel. The hotel is clean, the maids try their best. Breakfast is generally good, there is porridge, cottage cheese, eggs, and cold cuts. Fruits are only sliced. But there is a very small selection of baked goods (two types of puff pastries and the same ones every day), I wanted variety. Thank you very much to the organizers for the free transfer from and to the airport, everything went smoothly and quickly, and we also thank you for the free excursion to Prague. Thanks to the staff, AquaMarina, Karlovy Vary and we hope to come to this magical city more than once.Negatives
Very inconvenient electronic key system on the door to the room, cards were changed almost daily. Very weak hairdryer in the room. The food is average, breakfast is better, dinner is worse, in terms of variety of dishes. The dishes themselves are prepared deliciously, but the selection is modest. No fruit for dinner. No freely available baked goods for dinner, only tiny pieces of cake or pie in portions and only one type for everyone, no choice. Saunas are open only from 16:00, it would be more convenient from 14:00 and it would be nice to have a shelf and a hook for a swimsuit in the shower, it is very inconvenient to change clothes there. The maids are cheerful and good-natured, but sometimes they enter the room too quickly, without waiting for permission, and thereby put you in an awkward position. Despite some shortcomings, we enjoyed our stay at this hotel and the overall friendly atmosphere. Another important thing in the assessment is the price-quality balance; we had a reservation at a price that was pleasant for us.Answer from Spa-Hotel Aqua Marina
Dear Mrs MONDONEN, Thank you for such a detailed review of your stay at our hotel. We are very pleased that you have identified so many positive aspects for yourself. We will definitely take into account all your wishes and will work on them. We hope to meet you again within the walls of our hotel. Sincerely, hotel manager Olga Artohina.
Positives
Very polite and responsible staffAnswer from Spa-Hotel Aqua Marina
Dear Mrs Tetjura, Thank you for appreciating the work of our staff. We hope to see you soon at our hotel. Best regards, hotel manager Olga Artohina
Positives
Everything was perfect, beautiful hotel, delicious food, friendly atmosphere, restaurant and very friendly staff, I can only recommend itNegatives
NoAnswer from Spa-Hotel Aqua Marina
Dear Mrs. Shtele, Thank you for the kind words about our hotel. We hope to see you again! Best regards, Hotel Manager Olga Artohina
Positives
The hotel is in the heart of Karlovy Vary, "small but very, very nice". This term fits the Hotel Agua Marina 100%, very nice staff, beautiful location, very nicely furnished, all rooms are clean and tastefully decorated, we really enjoyed the food, the spa area was just perfect, everything was just right, all treatments were carried out with attention by the staff. Two small saunas and a large pool were the perfect relaxation island for every gesture, every wish was carried out immediately by the hotel staff. Thank you, I can only recommend this hotel.Answer from Spa-Hotel Aqua Marina
Dear Mrs Schlegel-Boos, Thank you for the kind words about our hotel. We hope to see you again! Kind regards, Hotel Manager Olga Artohina
Positives
Everything was great.Negatives
There was nothing to complain aboutAnswer from Spa-Hotel Aqua Marina
Madam Stoppel, Thank you for the kind words about our hotel. We hope to see you again! Best regards, Hotel Manager Olga Artohina
Positives
The hotel is not big, so it is very pleasant in the dining room and in the therapy rooms as there are no queues. The therapists are nice and friendly and the treatments are good.Negatives
The meal selection is poor.Answer from Spa-Hotel Aqua Marina
Dear Mrs. Fast, Thank you for the kind words about our hotel. We will take your concerns into consideration and will definitely work on them. We hope to see you again! Best regards, Hotel Manager Olga Artohina
Positives
Convenient location, opposite the main colonnade. Good internet.Negatives
The food is very monotonous. Very little choice. Three meals a day were included, but we had to go to the restaurant.Answer from Spa-Hotel Aqua Marina
Dear Mrs. Merkulova, thank you for taking the time to leave your review about our hotel. We are pleased that you appreciated our strengths. We will try to improve the level of our services. Best regards, hotel manager Olga Artohina
Positives
Very nice hotel, location is great! We were happy with everything. We would love to come back. The staff is super nice 👍 and accommodating.Answer from Spa-Hotel Aqua Marina
Dear Mr. Beck, We are very pleased that you enjoyed your stay in our hotel. For us, this is a confirmation that we are on the right track. We look forward to seeing you again within the walls of our hotel. Best regards, Hotel Manager Olga Artohina