references
Positives
Very caring staff. Very grateful to the doctors and medical team! All the procedures were really necessary. Not a single procedure just for show. I took tests at home - all the indicators increased!Negatives
View from the room window to the wall
Answer from Spa-Hotel Aqua Marina
Здравствуйте, спасибо за то, что вы гость нашего отеля, и для следующего пребывания мы зарезервируем номер с лучшим видом.
Positives
We spent 2 wonderful weeks. We were satisfied with everything. Large selection of dishes, on Fridays Czech cuisine with live music and a buffet. We rate the work of all staff 5 stars. Special thanks to Veronica for the warm atmosphere in the restaurant. The cleaning girls worked like fairies quickly and very harmoniously. Everyone at the hospital is polite and responsive. We will definitely come again.Answer from Spa-Hotel Aqua Marina
Мы очень рады, что вы остались довольны, и мы с нетерпением ждем вашего следующего визита.
Positives
The hotel is located in the center of the resort, close to mineral springs. The room has a beautiful interior, wonderful old paintings, comfortable furniture. All procedures are carried out directly in the building. Friendly staff. Daily cleaning of the rooms. Procedures are also carried out on weekends.Negatives
1. First, we were placed in a room on the 4th floor, where the roof slope hung over the bed and there was a danger of hitting our heads on it. With great reluctance, we were given another room the next day. But the mood was already ruined. 2. Noise from the street. During the day, people and cars make noise, home-grown musicians constantly turn on equipment with speakers with some monotonous melody and play along with it on a saxophone, violin, etc. At night, you can hear the constant noise of the river - water flows in cascades and it seems that it is raining heavily. It is impossible to close the window, because... There is no air conditioning in the room and staying in it turns into a complete nightmare. They turned on the fan, so it removed all the dust from the curtains. Below the windows there is a bar and from there you can hear loud conversation and smoke from cigarettes. 3. Food is poor and tasteless. Often over-salted, meat and fish are dry, vegetables are simply boiled, without any spices. There is unwashed sand in green salads. 4. Treatment. Doctor Olesya Kovach is indifferent. The procedures are usual for resorts in the Czech Republic. However, my husband’s carbon dioxide injections were canceled twice. (device is faulty). On the last day they demanded to pay 150 CZK for stickers. When asked whether this fee could be taken into account for unfilled injections, they suggested replacing it with other procedures not authorized by the doctor. for which there was no time. 5. The lighting in the bathroom is dim, making it impossible to shave or apply makeup. They asked to add a lamp, the request remained unanswered.Answer from Spa-Hotel Aqua Marina
Привет гoспoжа Ольга Бирюкова, Прежде всего, я хотела бы поблагодарить вас за посещение нашего отеля. Поверьте мне, как директору отеля, я сожалею, что были вещи, которые вам не нравились. То, что я могу изменить с моей позиции, но многое из того, что вы положили в почту, поверьте мне, я не мoгу пoменит. Уличный шум, уличные музыканты, течение рек, это вещи, на которые я не могу повлиять. Поверьте, у меня есть офис тoже на улицу мне етo тoже ненравится музыка. К сожалению, но эти вещи относятся к атмосфере курортных городов. Это также распространено и в других европейских городах. В этом случае я рекомендую забронировать номер во дворе отеля, где музыка и уличный шум не так слышны. Что касается кондиционирования воздуха в отеле, я интенсивно етo решаю с владельцами нашегo отела. Шторы стирают очень часто, поэтому вам не придется беспокоиться о пыли. Штo касается питанием мы постоянно работаем над ее улучшением. Мнoгo наших пoстoянных клиентoв нам тепер уже гoвoрит штo произошло значительное улучшение, но, конечно, мы будем и далее постоянно работать над етим. Я знаю о проблеме с 2-дневной поломкой газовой форсунки, но я также знаю, что все ваши процедуры были заменены на другие даты. И что вам предложили другие методы лечения, но вы отказались от всего. О том, что вы просили добавить освещение в ванную, действительно ничего не знаею, никакoй другoй клиент не жаловался на эту вещь, вы действительно первая. В комнате, где вы жили, проверью это, и если освещение в ванной комнате не подходит, мы дополнить его. В целом, я сожалею о вашем негативном опыте. Я надеюсь, что следующий визит будет в порядке. Привет Анета Вдовякова, директор отеля Аквамарина
Positives
Thanks to all the hotel staff, my stay and treatment were wonderful. The location, food, accommodation, attitude towards guests is beyond praise. Treatment at a decent level, attentive and professional doctor, caring, hospitable staff. Excellent organization of the trip from the sanatoriums. Thanks to all!Negatives
No.Answer from Spa-Hotel Aqua Marina
Мы рады, что вы остались довольны в нашем отеле. Мы надеемся, что вы снова выберете наш отель.
Positives
I liked everything. The attentive doctor Olesya Kovach was a pleasure to communicate with her. The medical staff worked well and conscientiously. I would like to mention the girls from the restaurant Veronica and Yana, they are always friendly and ready to help.Negatives
Number 44 is the largest negative with a view of the pipe and the wall.Answer from Spa-Hotel Aqua Marina
Уважаемая госпожа Бублей , мы рады, что вы остались довольны в нашем отеле. Мы высоко оценили персонал ресторана. Мы подготовим лучшую комнату для вашего следующего пребывания. Мы надеемся снова приветствовать Вас в нашем отеле.
Positives
Thank you so much, I spent a wonderful two weeks at your spa hotel. I liked everything and everyone. 10 out of 10 for the entire service. It would be with great pleasure that I would stay with you again.Negatives
Did not have.Answer from Spa-Hotel Aqua Marina
Уважаемая миссис Кирк! Мы рады приветствовать вас в нашем отеле и с нетерпением ждем вашего следующего визита.
Positives
First. As always, reliable and at the best price booking through Sanatoriums. The transfer service also worked great - the car had an age-appropriate child seat. I love this hotel and this is not the first time I have visited it. The location near the springs, the design and equipment of the rooms are excellent, good staff, following the traditions of the hotel, compactness... This is attractive.Negatives
Everyone noted, and I also confirm, that food has become more meager, more economical. They removed the coffee machine, they no longer serve at lunch and dinner what usually took up the whole table for tea. The quality of some products has clearly decreased, and some simply disappeared; often the dishes themselves were tasteless and poorly prepared. If you come to dinner or lunch an hour before the end, you are guaranteed negativity. There will no longer be anything on the common table - no appetizers, no salads, no pastries. And the ordered dish will be dried out from overheating. In general, it’s surprising to me, but all the vacationers’ conversations were about poor nutrition. I would rather note the staff's negligence in this matter. Previously, any remark was quickly responded to not with words, but with deeds. Nowadays, conflicts in restaurants due to the fault of waitresses are not uncommon. And this is very noticeable. It's a pity.Answer from Spa-Hotel Aqua Marina
Благодарим Вас, Нина, что стали гостем нашего отеля и предоставили информацию о проживании. Мы обязательно поговорим с менеджером по питанию и улучшим качество питания
Positives
I have been vacationing at the Aqua Marina hotel for several years now, and if I have the opportunity to come to Karlovy Vary next year, I will stay at the Aqua Marina again, I have been to many hotels in Karlovy Vary and my choice is based on comparison. I consider the location the best , the atmosphere created by the employees working there is unique, everything works like a well-oiled machine. The kindness of the staff, the impeccable performance of their duties by everyone turns a vacation into a holiday, and sometimes you just don’t want to leave the restaurant; such a wonderful atmosphere is created by the radiant Veronica, attentive Yana and a wonderful chef Jan. Karina’s smile in the medical department makes all illnesses go away, her kindness heals, the girls who are busy cleaning are trying very hard, Alexander and Yana are attentive at the reception. Thank you all very much and see you againNegatives
There is no negativity, ordinary work issues are resolved very quickly.Positives
Excellent work of the staff. Vacation of medical procedures on weekends and holidays.Negatives
Lack of therapeutic nutrition. I would like the temperature in the pool to be higher and correspond to 29 degrees.Positives
Everything is great: location, treatment, attitude, proximity to sources.Negatives
The food is very good, the only negative is that if you go on an excursion, they give you disgusting dry rations, and as a continuation of the not very convenient morning meal schedule, you need to do it from 7.00, not from 7.30.Positives
Very professional: doctor - Olesya Kovach; chief nurse - Karina, Yana and massage therapists; attentive: waiter Veronica, hotel administrators.Positives
Great resort with amazing staff! The location is the very center, it couldn’t be better, everything is wonderful, comfortable, clean, the rooms are cleaned every day, including weekends. I was surprised by the small selection of cold appetizers in the restaurant for lunch and dinner, but since I liked everything else fantastically, this is only a benefit - it’s quite enough, otherwise everything is very tasty.Positives
A very calm, beautiful fairy-tale city! Excellent transfer from the airport and back. Pleasant atmosphere in the hotel: very friendly, friendly hotel staff. We received all the stated procedures and swam in the pool every day! The rooms were cleaned daily and linen changed. The room has a minibar and kettle. Many thanks to all the hotel staff for their care and understanding. Special thanks for the free excursion to Prague. Comfortable bus and super guide!!! Everything was just great!!!Negatives
There are no cons.Positives
Very attentive and friendly hotel staff. Central location, walking distance to sources. Tasty food.Negatives
We arrived on Friday. Unfortunately, doctor's appointments are only on weekdays. Therefore, two days for treatment are practically lost.Positives
Great location! We had a magnificent room with a balcony and a view of the colonnade! The rooms are cleaned beautifully. Wonderful main honey. sister Karin, who is a professional in her field. Special thanks to the massage therapist (golden hands), but unfortunately he does not work every day. The waiters in the restaurant are attentive and helpful. Overall we are satisfied! We understand that an ideal world does not exist, but we wish to get closer!Negatives
The food has gotten a little worse compared to last year. Delicious, warm buns of bread have disappeared, there is weak salt in the mornings, cheese is only put in the mornings, there is little choice of side dishes for people suffering from the gastrointestinal tract, there is mayonnaise in salads😳. This is a sanatorium.Answer from Spa-Hotel Aqua Marina
Здравствуйте, Большое спасибо за Ваш отзыв. Приносим свои извинения за то что Вам пришлось столкнуться с такой ситуацией в ресторане. Мы работаем над решением данной проблемы. Ещё раз примите наши извинения, мы надеемся, что во время Вашего следующего визита Вы будете максимально довольны качеством наших услуг.
Positives
Location of the sanatorium, work of medical and service personnelNegatives
The food at the hotel is very meager, it does not correspond to the declared stars of the hotel, there were cases when visitors left hungry, especially from dinner, or refused to eat at all. Particularly negative is single room 44, where I had to stay for 6 days. It's more like a reserved seat coupe. There is nowhere to put your things, you have to take off your shoes on the bed, since there are no facilities, and the view from the window is a sewer pipe, a wall and pigeons sitting on the roof. It was with difficulty that I was moved to another room.Answer from Spa-Hotel Aqua Marina
Здравствуйте, Большое спасибо за Ваш отзыв. Приносим свои извинения за то что Вам пришлось столкнуться с такой ситуацией в ресторане. Мы работаем над решением данной проблемы. В нашем отеле всего 3 одноместных номера, один из них номер 44. К сожалению, во время Вашего проживания был свободен лишь номер 44, были заняты и все двухместные номера, поэтому не удалось переселить Вас сразу. Ещё раз примите наши извинения, мы надеемся, что во время Вашего следующего визита Вы будете максимально довольны качеством наших услуг. С уважением Менеджер гoстиницы Аквамарина
Positives
This is my second time staying at the Aqua Marina hotel, I like the location, the food, the staff, they know how to joke and smile sincerelyPositives
We rested at the hotel from 08.11 to 19.11.18. I liked everything very much. The location is very convenient: you can easily walk to any source. The procedures were carried out very efficiently. The pool is warm and big enough. The staff is very attentive and helpful. The restaurant has very tasty food! The overall impression is only positive. Thank you very much, Aqva Marina, for making our vacation and treatment so comfortable! Special thanks to sanatoriums. Everything is organized perfectly. Meeting, departure, excursions. Irina, thank you.Negatives
cons...... I don’t even know what to say..... there are none.Positives
KV's excellent weather went very well with the hotel's excellent location, excellent food and staff. A good rest was greatly helped by high-quality treatment and a full range of necessary procedures at a time convenient for us. We are very grateful to all the medical staff of the hotel.Negatives
no cons foundPositives
For the second year in a row I’m going to Aqua Marina. Friendly and homely hotel. The staff has changed somewhat, but the high level remains. Attentive Yana at the reception is the hotel’s calling card. The new head nurse Karin is a godsend. She does gas injections perfectly, she is ready to adapt to your circumstances and come especially for you ahead of time. He remembers everyone by name and radiates goodwill. Everything for guests. The restaurant has a coffee machine all day, and tea and juices are available. Although there are kettles in the rooms. You rarely see this anywhere. Doctor Vladimir Fomenko gives the optimal number of procedures. The treatment is planned clearly both in terms of time and compatibility of procedures. The impression was very good. And I have only one desire - to find the opportunity to be here again. In the comfort and care of good people. This was my first time using the Sanatoriums website to not only research the best hotels and wellness destinations, but also to organize my trip. I think that the company is solid and reliable. The price turned out to be affordable. Problems were solved easily. Payment at the hotel was accompanied very pleasantly: “You are tired from the road. You can pay whenever you want, even on the last day.” Wow! Aerobatics! Of course, you will pay immediately. But how furnished! And everything is so warm and heartfelt. Transfer from Sanatoriums is also without any hiccups - everything is on time and the professional level of the drivers is good. I realized that traveling with Sanatoriums is profitable and comfortable. Thank you!Negatives
There are small roughnesses. How can we live without them? But the staff apologizes so sincerely and repentantly and tries so hard to fix everything that you give them credit for this too. Good hotel!Positives
All the staff are very attentiveNegatives
Sometimes there were no towels in the poolPositives
.In addition to the excellent location, I would like to note the well-coordinated work of the medical staff. I especially liked the friendliness of the reception staff (a special “thank you” to Yakub). Nurse Yana is a friendly and attentive employee. Good breakfasts and quite tasty lunches and dinners. The rooms and interior of the hotel are also tastefully decorated. I have not seen better room cleaning during my 7 stays in Karlovy Vary.Negatives
The medical base is too small. The doctor is quite indifferent. At the Richmond sanatorium, Dr. Yana Karaskova is above all praise in this regard.Positives
Overall the atmosphere in the hotel is very pleasantNegatives
There were no consPositives
I liked everything...the accommodation, the food, the location, and the staff...Negatives
No cons noted.Positives
Excellent sanatorium in the center of Karlovy Vary. Responsive staff. Great food.Negatives
Very high pillows.Positives
The hotel is located very conveniently, directly opposite the 11th Source of Freedom and the Mill Colonnade. We were placed in a better room than what we had booked, more spacious and with a view of the Tepla River. They fed me lunch, although there were about 10 minutes left before the end of lunch time. On the dates of my stay, it was my birthday, the hotel administration gave me a cake and a bottle of wine, which was very nice. The staff is polite. I liked the staff at the reception. Always ready to help. The waiters work very well and quickly. The food is generally varied. I especially liked the fish dishes. For breakfast there was always red fish and a glass of dry wine. On Tuesdays there were fish days, and on Fridays there were Czech evenings with live music. A girl with a very beautiful voice sang. Overall, I'm happy with my stay and my stay. procedures in this hotel. And I also want to express my deep gratitude to the SANATORIUM.COM team for the excellent organization of the holiday.Negatives
During the 18 days of my stay, the robe was never changed, which, frankly, is strange. As for food, there was a point when the food got worse, perhaps the chef was changed or the budget ran out. But after a few days everything got better. I would like there to be no such failures in nutrition in the future. I didn’t like the way the blood test was taken; I was left with a big bruise. I also didn’t really like the doctor; it was clear that he wasn’t very interested in us. His examination is a pure formality.Answer from Spa-Hotel Aqua Marina
Привет дорогая Екатерина, мне жаль, что у Вас были оговорки к доктору. Я поговорила с ним об этом. Мы регулярно выстираем белье в нашей прачечной, и нет причин не менять его. Я также обсудила с моим врачом подход к клиентам. Что касается диеты, мы не изменили штат сейчас на кухне. Конечно, все зависит от людей. В настоящее время мы работаем над улучшением качества по всем направлениям, чтобы наши клиенты были рады вернуться снова. Еще раз прошу прощения за недостатки, и я считаю, что ваш следующий визит будет повторен и вы будете полностью удовлетворены. S pozdravem Aneta Vdoviaková Hotel manager
Positives
The administration of "Aqua Marina" took into account all our wishes regarding hotel accommodation. The room not only met our expectations, but exceeded them. The suite has very comfortable beds and the space itself is well organized. Excellent treatment, convenient schedule of procedures. All the staff are very attentive. I would especially like to note the excellent service from the restaurant staff and medical staff at the spa center. We are very pleased with our vacation. I plan to return to the hotel.Negatives
There is no negativity.Answer from Spa-Hotel Aqua Marina
Спасибо Екатерина, Такой обзор может нам только понравиться, но все еще есть возможности для улучшения. S pozdravem Aneta Vdoviaková Hotel manager
Negatives
The variety and quality of food has deteriorated. The doctor at the sanatorium does not approach clients with sufficient quality and competence!Answer from Spa-Hotel Aqua Marina
Уважаемый Ленар, мы интенсивно работаем над улучшением услуг в нашем отеле на всех уровнях. И это включает в себя кухню и диету. Надеюсь, что такие обзоры не будут доступны в течение короткого времени. S pozdravem Aneta Vdoviaková Hotel manager
Positives
All liked itNegatives
NoAnswer from Spa-Hotel Aqua Marina
Спасибо уважаемый Игорь, мы очень стараемся. S pozdravem Aneta Vdoviaková Hotel manager
Positives
I would like to express my gratitude to the Administration of the Sanatoriums company and the Spa hotel Aqua Marina for excellent accommodation, prompt check-in, and organization of a late dinner in connection with a late check-in. High-quality examination by a doctor, competent, qualified distribution of medical procedures, flexibility in creating a treatment schedule, correctly chosen drinking course. 1.Location of the hotel, proximity to all 3 drinking water systems. It is possible to accurately follow the hotel doctor’s recommendations for drinking procedures, drinking water before eating, between breakfast and lunch, lunch and dinner. 2. Ecological state of the territory of the Karlovy Vary region, lack of industries, high quality of water even from an open water supply system. 3.The compactness of the resort area allows treatment and recreation to be carried out within walking distance from the hotel. 4. Safety of the resort area both in the hotel and in the city of Karlovy Vary. 5. Loyalty and tolerance of hotel staff and residents towards vacationers. 6. Possibility of receiving modern therapeutic balneological procedures. 7. High quality of work of the hotel staff. First of all, the MANAGER PANNI MONIKA, the head nurse Pani KARINA. Sincere gratitude for your attention, understanding, respect. 8. Real improvement in health and well-being after undergoing the procedures. Suggestion, recommendation: distribute as much as possible, plan the period of procedures for the first half of the day, preferably from 08-00 to 11-00. allowNegatives
I can't give any negative examples. Everything is wonderful. Thanks again! Sergey. SamaraAnswer from Spa-Hotel Aqua Marina
Спасибо Сергей, Такой обзор может нам только понравиться, но все еще есть возможности для улучшения. S pozdravem Aneta Vdoviaková Hotel manager