references
Volha Minich
24.03.2024
Negatives
When planning a trip and booking a hotel online, as a rule, they choose a hotel “blindly”, focusing only on advertising descriptions. But advertising is not always true. This is what happened in my case. Hotel Tchaikovsky **** Check-in to room 403 (double), without balcony. The room is small, the view from the window is onto the street. The cleanliness of the room needs to be better! Dust is everywhere, at the head of the bed, on the bedside tables, on the TV, dust hanging from the ceiling. The TV needed adjusting and the bedside sconces didn't work. Empty boxes of tissues and toilet paper were left in the toilet. Worth the trouble of a broken tap. The food in the hotel does not correspond to the description.... The choice is small and tasteless... Treatment: superficial examination by a doctor. I was with a child (7 years old) who was coughing and even the doctor did not examine him. The appointment of procedures is not based on anything. Same thing for everyone. The inhaler is not working. The names of the procedures vary, but in the end they are just warm baths. The rooms are cleaned from the very morning (pointless), they came to my room at 8.00 - my child and I were still sleeping!!! The hotel staff speaks Russian and simply do their job. I do not recommend this hotel!
In Suk Sin
21.03.2024
Positives
The sanatorium left a good impression, the atmosphere is quiet, friendly, you really relax. The staff is responsive and pleasant.Negatives
I would like mineral baths and massages not to last 15 minutes, but at least 5-10 minutes longer.
VIKTORIA KERZHENTSEVA SEVASTYANOVA
18.03.2024
Positives
Monica at the reception is very responsive and pleasant!!!
Denis Seregin
18.03.2024
Positives
Good afternoon, Excellent Sanatorium, I really liked everything, friendly staff, good food and a large selection.
Linda Andreas
17.03.2024
Positives
Everything was great 👍🏼 The food is very tasty and varied Hotel location 👍🏼👍🏼 I would be happy to recommend furtherNegatives
The staff at the reception is very good except for GALINA 🙈 It left a very bad aftertaste I hope if we get together next year at this Hotel we won’t end up with her again on the day of arrival. She could come into the sauna room and swear that we took 3 sheets between us, took one and left swearing It was a very unpleasant situation 🤔 The last day we were left completely without clean towels 🤷♀️ They took away the dirty ones but didn’t put in the clean ones.Answer from Spa Hotel Cajkovskij
Thank you for your review, I hope that you will come to us again and everything will be fine, I apologize for the towel, you could have just told the reception that they forgot to put new ones in the room.
Tamara Hooson
15.03.2024
Positives
The location of the sanatorium is excellent, a beautiful building. The restaurant staff is very polite, friendly and always ready to help. The young girl at the reception desk is always ready to help and very friendlyNegatives
In 5 days the room was not cleaned even once. Towels were not changed. Very uncomfortable beds, cheap foam mattress. The pillow... is something flimsy consisting of separate lumps. The pool is designed for 1 person...the woman at the reception desk is rude. I didn't want to ask her anything. Personally, I most likely will not return to this resort.Answer from Spa Hotel Cajkovskij
Thank you for your review, our rooms are cleaned every day, didn’t you think it was better to tell the reception right at the hotel and decide, the towel is also changed, just like they do in your room, that’s what it says in the rooms and a pillow can also be added, unfortunately , that you didn’t like it and you didn’t tell us anything.
Vladimir Gordeev
13.03.2024
Positives
The location of the hotel is convenient. Very cordial staff, many thanks to Monica. We felt at home. Treatment, all in one building, no need to wait long for the elevator, convenient. Not a very big hotel. The nurses are very friendly, everyone. The room was cleaned, bed linen, bathrobe and towels were changed, everything was fine. We stayed for 10 nights. Food - everything was enough. The girls tried very hard, the tables were always clean. Huge gratitude to them. Transfer - super! All liked it. We'll come again.Negatives
The location of the hotel is good, but the walk to the hotel is uphill. But this is a small minus. Taking your time is fine. No negativity.
Svetlana Florea
11.03.2024
Positives
Compact hotel. Well-wisher Nice atmosphere. Good specialists (except for the massage therapist). Good location. Overall, the holiday was good. For unpretentious clientsNegatives
There were many clients to the doctor, maybe that’s why the consultation was so quick and superficial. Due to the workload of the staff, it was problematic to distribute the procedures as convenient for us. The rooms have heating, but no climate control (as indicated on the website).
Michelle Sachse
07.03.2024
Positives
Everyone is polite. The girl Monica gave all the necessary information, very nice and competent.
Olga Dik
04.03.2024
Positives
Friendly staffNegatives
Room cleaning (or rather lack thereof) Reduced procedure time (only 3 nurses for all procedures) Doesn't deserve four stars at all. Savings on absolutely everything...
Ekaterina Gladkikh
03.03.2024
Positives
The transfer from Germany to the resort was very well organized: on time and quickly. Thanks to the driver.Negatives
The transfer from the sanatorium was very poorly organized: it took twice as long to get there than to the Czech Republic. This is unacceptable. The quality and quantity of prepared food in the sanatorium is unsatisfactory. This is the first time such an experience has taken place in Karlovy Vary sanatoriums.
Lilia Milchin
02.03.2024
Positives
Friendly staffNegatives
In the evening there is no possibility to sit in the lobby, the bar is poorly constructed. In addition to rrceptoin small space takes inviting
Alexander Nagel
29.02.2024
Positives
Super, I liked everything. We'll definitely come again.
Anna Nikitenko
29.02.2024
Positives
This is not the first time we have been relaxing in this sanatorium, now the medical base has, of course, become smaller, but only slightly, there are no Kneipp baths, the rest remains and is very pleasing.
Andrey Gusev
26.02.2024
Negatives
The heating in the room was often turned off completely. It was cold.
Denis Hauerhof
25.02.2024
Negatives
Breakfast and dinner was a disaster, the food wasn't warm enough, dinner started to be cleaned up at 7 p.m., even though the restaurant was open until 8 p.m. When I arrive around 7 p.m. everything has been eaten and there will be no more supplies.
Tatjana Merker
25.02.2024
Positives
Staff is very friendly and helpful. Very good quality of food and organization of all meals. The treatments are qualitative. I will recommend this hotel.
Olga Chumachenko
25.02.2024
Positives
Responsive, sociable staff!Negatives
The food does not correspond to the level of a four-star hotel! The lack of staff in the treatment rooms leads to the fact that procedures are not performed properly! Although the staff tries to respond to comments! It was cold in the hotel during the daytime, the heating is turned off, there is a possibility of hypothermia after swimming in the pool. The entrance to the pool is located opposite the entrance to the hotel, which is also not very comfortable, especially in the cold season! I really regret that I ignored the negative reviews and chose this hotel!
Ольга Кауфман
24.02.2024
Positives
Thank you for your attentive attitude, for your politeness and comfort, for the everyday smile of the girls at the reception, for the professionalism of the medical staff, for the service in the restaurant and high-quality room cleaning
Oleksandra Trachuk
24.02.2024
Positives
I liked everything very much! The food is excellent, everything is very tasty) the staff is very welcoming and friendly. We will definitely come again, now with the whole family! Highly recommend!
Iana Fenzel
22.02.2024
Positives
Good location, close to the center and a slight climb. Nearby is a Russian Orthodox Church. Friendly staff and nurses, delicious and varied food. The pool may be small, but it’s great that it exists!Negatives
We had a doctor's examination the next day after our arrival, very late...at 14:30...already at the end of their working day. And only 1 procedure in the morning before the doctor’s examination that day. Well, it’s hard to call it an examination...it’s more of a conversation: what diseases are there, are there any allergies...and the prescription of procedures for everyone is “standard”...so harmless...mainly baths, massage, inhalations, mud compresses, oxygen therapy, paraffin gloves... Better ask yourself and ask for the procedures you want, such as lymphatic drainage or gas injections.. Of the minuses... Wi-Fi was very poor... in the restaurant, at the reception it connected every other time... In the room (Tchaikovsky Palace) it didn’t connect at all! The rooms were cleaned nominally... well, at least the floors weren't vacuumed... Pieces of dust fell from the curtains when you pulled them back from above. And it’s very hot in the rooms... even if I set the system to cooling, hot air still came out... I had to open the windows.
Elena Krieger
20.02.2024
Positives
We really enjoyed it and will be back.Negatives
Not enough coat hooks in the swimming pool and sauna to hang up bathrobes.
Tamar Zubadalashvili
19.02.2024
Positives
I'm very pleased with everything, thank you! I hope I can use your services in the future!❤
Tetiana Shuptar
18.02.2024
Positives
Thank you for the folding bed for the third person in the double room. We would like to thank all the hotel staff for their warm welcome and service.Negatives
Inconveniences when visiting the sauna. At least put up a partition screen so you can leave the sauna, rinse off in the shower, put on a swimsuit and go to the pool.
Zofija Visnevskiene
18.02.2024
Positives
Friendly, helpful staff, everywhere is very clean and tidyNegatives
Old fallen pillows, poor food, there was almost no fruit, in the morning there was only a sliced orange, kiwi, a few grapes, which were quickly taken by the first ones, and there were none left, the baker had a cake for dessert, but it was always rotten and tasteless. As I understood, food was brought from somewhere, then it was no longer hot and unsightly and often tasteless. We told about this at the reception. I offered to bake a normal cake that didn't fall apart. In short, the food was prepared without love.
Natella Hahn
17.02.2024
Positives
Good location of the hotel Clean rooms. Nice hotel atmosphere. The medical staff is responsive.Negatives
This was my second time at this hotel. The second trip was a spontaneous decision. And a big mistake. Right from the door, the meeting with the hotel administrator was an extremely unpleasant surprise. The disrespectful, I would say, boorish attitude towards the hotel guests was noticed not only by me, but by absolutely all vacationers. It was as if we had arrived not at a hotel, but at a camp with an overseer who considers himself to have the right to raise his voice at guests and give orders, I think this is simply unacceptable! I come 7 times to Karlovy Vary And only in this hotel did I encounter such an unceremonious attitude. I must say the food is also quite monotonous. And if you don’t arrive at the start of dinner, which starts at 6 p.m., but arrive at 7 p.m., then you can practically be left without dinner at all. Depends on the shift that is currently working in the cafeteria. The pool lacks basic things such as hooks for robe. The choice of procedures is very limited and is performed by two nurses who are clearly overloaded, not to mention massage, this is just some kind of profanation. I think it’s better to pay more than to endure such humiliation. I do not recommend anyone to travel to this hotel. And, of course, I won’t go there again.
Elena Hartmann
17.02.2024
Positives
Very good and very friendly, helpful staff. Good procedures.Negatives
No parking spaces! Swimming pool and sauna area in need of renovation, as well as rooms
Dimitri Alschanski
17.02.2024