references
Positives
Good team of staff thanks to an excellent managerAnswer from Spa Hotel Cajkovskij
спосибо Вам, как было все хорошо и Вам понравилось почему у нас нет все за 10:-
Positives
The treatment in room 21 was always impeccable, and magnetic therapy was very welcoming. And we give the entire staff the highest score.Negatives
Treatment in Room 13 was not always clear; we had to wait either for a towel or for medical staff.Negatives
We lived on the 4th floor of the Tchaikovsky Hotel, but it was impossible to open the windows, as there was a constant smell of sewage. Apparently there is a sewer hatch there, but why is there a constant smell?Positives
The location of the hotel is great.Negatives
It is clear that they are not investing in the hotel. I'll start with the mattress, it's simply terrible, squashed to the point of impossibility. The food is monotonous, there is practically no hood, the smells are like in a Soviet canteen. The rooms are small, the bathrooms are not comfortable. Room cleaning leaves much to be desired. WiFi only works in the halls, and in the rooms and the dining room you don’t even need to look for it, the reception is tired of leaving requests, there is zero response. The water in the pool is ice cold. In general, one big disappointment. We do not recommend it.Answer from Spa Hotel Cajkovskij
Добрый день, благодарим Вас за оставленный отзыв. Жаль что Вы не обратились к нам во время Вашего пребывания. Выбор еды всегда, это действительно зависит от того, кто что находит, меню на 3 недели, поэтому, конечно, не случилось, что это всегда было то же самое ... У нас на самом деле нет капюшона в ресторане, еда только разогревается, вентиляция обычно есть. Размер комнаты действительно стандартный, это описано на сайте, более того, Вам была предоставлена комната с балконом Вода в бассейне 27 градусов, бассейн для плавания, это не расслабляющий бассейн
Positives
Wonderful place, attentive doctor (Igor), very helpful medical staff! Various dishes.... Everything is wonderful!Negatives
There is no negativity, but there is a wish...at the reception (mature lady) to be more polite, because... people (mostly) come a long way, and they are met by a lady with a dissatisfied face.Positives
This is my second time coming to this Hotel. There was enough left. Wonderful, helpful and friendly staff. Thank you.Positives
The staff tries to provide good rest and treatmentNegatives
Slightly over-salted first courses for lunchPositives
Strengths: Excellent location of the sanatorium, good cozy rooms, professional work of the medical staff and service personnel, and in general - a friendly attitude towards vacationing clients.Negatives
There are some problems with nutrition - a frequently repeating assortment of dishes and products at breakfast and dinner (I didn’t take lunch). The baked goods (buns and cheesecakes) were the same throughout the 2 weeks of my stay. As for treatment, oxygen therapy and lymphatic drainage are not included in the list of already paid procedures (as in other sanatoriums), and if they are necessary, they require additional payment.Positives
Good location, 8 minutes walk to the springs. Close to the city center and excellent walking trails in the forest. Good medical facilities, attentive and friendly staff. There is a swimming pool. Good kitchen.Negatives
A few days later there was a strong smell of sewage in the shower room (room on the first floor).Positives
This was my sixth time in Karlovy Vary. I love this city very much. Excellent treatment and wonderful walks in a wonderful forest!Negatives
There is no negativity. The only downside is the uphill climb. People who have problems with their legs need to know this. Since I don’t have such a problem yet, everything is fine. There is a plus - close to the forest, for those who love walks in the wonderful forest of Karlovy Vary.Positives
Friendly, knowledgeable staffNegatives
Loud conversations from staff during procedures, not all bathrooms have stepsPositives
Many thanks to all the staff for making the holiday a success. Special thanks to the male doctor (unfortunately, I didn’t find out his name).Negatives
I would like to see an omelet for breakfast. On the second floor there is very weak WI-FI.Positives
All goodNegatives
The downside is the excursion that was promised for free to Prague at the sanatorium, when contacting the reception they said that we don’t give these excursions and honestly didn’t like the doctor, but otherwise everything was fine.Positives
The hotel is well located: close to the springs, to the center and quite quiet. The hotel rooms are spacious. The rooms are cleaned every day, they are cleaned quickly and well. Attentive and professional medical staff. The restaurant menu is varied and well prepared. The restaurant workers are friendly.Positives
convenient location of the hotel; attentive, caring and friendly hotel staff; varied cuisine; nice spacious roomsPositives
High level hotel, I liked absolutely everything! Food: varied buffet, lots of fruits, fresh vegetable salads, fish, meat, all cooked very tasty. A wonderful team of chefs, always smiling waiters, thank you very much!!! The treatment, in my opinion, is at a very high level (I was in Karlovy Vary for the seventh time and there is something to compare with). The treatment base is excellent, all procedures are of high quality and are carried out exactly at the appointed time, which is very convenient. A wonderful real massage, the doctor did a great job of giving gas injections, they helped a lot. Thank you very much to all the girls working in the hotel's medical department. A clean and comfortable counter-current swimming pool, open all day, really complemented my wonderful holiday! The rooms are clean and the girls quickly and quietly cleaned everything for relaxation. Thanks to the reception staff for their help on all issues from printing out boarding passes to calling a taxi; you could always turn to them for any help and they helped with everything. I highly recommend this hotel to everyone and look forward to meeting the wonderful hotel staff next year. Thanks to all the staff!!! You are a great team, I don’t want to leave you!!!Positives
Very good location of the hotel, 5-7 minutes from the colonnade. Cleaning of the rooms is excellent.Negatives
Very unfriendly people greet you at check-in at the hotel. The food at the hotel is getting worse every year and is very monotonous. The nurses perform procedures poorly. I would like the transfer to be carried out by drivers in a clean car and without foreign odors.Answer from Spa Hotel Cajkovskij
Уважаемая Евгения! Спасибо за ваш отзыв, мы рады , что Вам нравится наш отель, а насчет еды в ресторане, мы стараемся, чтобы была разнообразной, в ресторане есть менеджер ресторана и диетсестра, к которым можно обратиться в случае каких-либо пожеланий, трансфер- вы заказываете в своей турфирме, это независит от нас.
Positives
This is the second time I have vacationed in your sanatorium. I really like it, it’s calm, the attitude of the staff is friendly. The location of the sanatorium is very convenient, close to the springs. Next year I want to go to the same sanatorium again.Negatives
no negativesPositives
The room is well cleaned.Negatives
We stayed in a luxury room from March 10 to March 23, 2019. Incredibly rude staff. They asked to check out at 11 am, although check-out is at 12.00. The reason is the desire to leave for lunch (that's what the receptionist said). We had to abandon some of the procedures because... for one of the procedures - magnetotherapy, the wife was 3 (!) minutes late. The door to the office was already closed. I had to figure it out using a video camera. It was very disgusting. In the deluxe room where we lived, the sofa was torn. My wife had to sew it up herself. The TV remote control did not work because... was from another TV system. The Internet practically did not work. The pastries in the dining room were all from the nearby Billa store and were always not fresh. Often two types of fish differed only in name. The doctor, instead of three times, only saw you once upon arrival and his only desire was to get rid of you as soon as possible. All the promised tests (glycated hemoglobin) were forgotten. You can't even sit down at the reception. All the faces of the staff, with the exception of the staff on the minus first floor and the masseuses, express extreme indifference and a desire for you to disappear as soon as possible. This is the first time in the history of our travels. We do not recommend anyone to relax in this establishment (Tchaikovsky sanatorium).Answer from Spa Hotel Cajkovskij
Добрый день! Спасибо за Ваш отзыв, жаль что Вы не обратились к администратору, во время Вашего пребывания, эти проблемы быстро бы устранили. Хочу отметить, что мы заказали диван для обивки, мы пока не хотим убирать его из комнаты, если это было такой проблемой для Вас, нужно было сказать нам об этом, мы не оставили бы это в комнате. В связи с поздним прибытием работник извинился, дверь закрылась, но стука не было, я знаю, что проблема решена, и Вам было было предложено обменяться процедурами. Кондитерские изделия изготовляют у нас каждое утро в пекарне, если ассортимент в магазине Билла похож, в этом нет ничего плохого, рыба всегда двух видов и чередуется. На стойке регистрации Вы можете воспользоваться лобби-баром по соседству. Консультации с врачом можно заказать у медсестер. При отъезде выезд с нами в 12:00, прибытие в 11:15 и выход из номера в 11: 45 Никто никого никогда из номера не выгоняет
Positives
Good quality resort, great location. Receptionists Svetlana and Igor are great - they simply solve problems. The rooms were cleaned perfectly. Everything in the room was fine (except for the first few days when it was warm). The food is decent. I was examined at a nearby sanatorium - in SAVVOI. I was pleased with everything - everything was GREAT. And if I go to Karlovy Vary, it will probably be SAVVOI.Negatives
I arrived five thousand km away, and at the reception Elena said that I arrived 18 minutes earlier and that I should walk in the rain until 14-00. There are no sofas at the reception to sit and wait. The first few days it was cold in the room and we had to sleep in clothes. The TV remote control did not work, they replaced it after two warnings. At the massage, when they asked if I had a massage in Russia, I honestly said that in Russia I was given a MASSAGE. And here they pet him like a kitten. And at the same time, I received a bunch of negativity - and that she hates communism, and the Russians bought everything here, etc. I was 11 minutes late for inhalation due to tests - they sent me without the procedure - although there were free places. Yes, I think it’s my own fault - I was warned. In Russian and Turkish sanatoriums they will still do the procedure. The Internet did not work - they told me to look anywhere on the floors and in the corners and there you can work standing. The lobby bar was not working - evening coffee was over. There is absolutely no evening leisure. It is to TCHAIKOVSKY that my family and I are unlikely to come. Sorry - but this is fair.Answer from Spa Hotel Cajkovskij
Уважаемый, Ивана Сырескин! Спасибо за ваш отзыв, хотим сообщить, что check-in у нас в 14:00, если гости приезжают раньше, а номер свободен или убран уже, могут поселиться раньше, в другом случае - могут посидеть в комнате, рядом с регистратурой, где проходит встреча клиентов с их делегатом, также там хороший интернет. Процедуру вы получаете,даже в случае опоздания, только вас предупредили, что в следующий раз не опаздывать. Нам жаль , что ваш отдых не был приятным у на. Но Вы можете наш отель сравнить с отелем Savoy 5****, это другая категория и высшие цены