references
Liudmila .
14.03.2018
Positives
A big plus of the hotel: accessibility to the colonnades, the center of the resort area. The number of rooms is good. Daily change of towels and replenishment of hygiene products. Change of bed linen every three days. Large wardrobes, free safe, kettle with mugs, tea bags, sugar. Refilled every day. The restaurant is decent. We had breakfast and dinner. Delicious, except for morning porridge. We weren't hungry. Excellent swimming pool, next to it there is a bathtub with a jacuzzi, also excellent. Therapeutic procedures were included in the price of the trip, there were 18. We will wait for the results of their completion. The staff is friendly and speaks Russian. My husband and I liked everything. We recommend this hotel to everyone.Negatives
The pool is open until 19-00. This is very little. In the evening I wanted to go to the pool after walking. The doctor did not order tests. And they were stated in the voucher.
Answer from Spa Hotel Central
Уважаемая г-жа Васильева, мы рады, что Вы остались довольны выбором нашего отеля и можете порекомендовать нас остальным гостям. Режим работы бассейна мы регулируем в соответствии с зимним и летним сезоном. В жаркий месяцах мы продлеваем работу зоны бассейна аж до 20:30. Будем рады Вас снова приветствовать в Интеротеле Централ! С наилучшими пожеланиями, Hotel Manager
Elizaveta P.
27.02.2018
Positives
I liked everything very much :) There are no cons. I recommend this hotel! Many thanks to the chief physician Elena Sokolova for the diagnosis, help and recommendations. She took great care of all health problems. Also, many thanks to the girls in the restaurant for their friendliness and responsiveness. And to the chefs for delicious, dietary (and not so healthy ;)) dishes! Thank you very much to the reception staff for your help and communication) Very good place.
Наталья В.
02.02.2018
Positives
We vacationed with a friend in January 2018! We rented an apartment: Cleaning was done every day, water was brought to the room regularly, even if we didn’t drink, towels were changed every day, bed sheets were changed every two days! The food is not very tasty, but we are glad because we could give up a lot, the pastries are very tasty, in general it’s ok. I would like to separately note the work of the staff of sanatoriums.com, we were met at the airport and escorted, the drivers are friendly, the cars are good! Our manager Irena came to our sanatorium personally, found out our opinion about the holiday, offered interesting excursions, we went to Switzerland for two days, to Prague!!! Thank you for a good holiday!!Negatives
The sauna is not very good, I didn’t want to go a second time!
Владимир Г.
13.01.2018
Positives
Convenient location, fairly decent food, good medical facilities, qualified staff. An excellent doctor, attentive and qualified, simply wonderful compared to other sanatoriums.Negatives
The hotel is old, has not been renovated for a long time, the carpet is irritating, old everywhere and with huge even or white spots. The treatment rooms are scattered across the floors, which causes inconvenience. The restaurant is poorly cleaned. They dropped the tablet under the table and did not pick it up; it lay on the floor for 9 days. New Year's dinner for 75 euros turned out to have one additional dish, compared to the usual one, a terrible draft due to open doors and a strange ensemble that was quietly singing something in German (most of the audience did not see the ensemble), although there was a bottle of champagne for two.Answer from Spa Hotel Central
Уважаемый г-н Гам, благодарим за Ваш отзыв. Большое спасибо за высокую оценку работы нашего доктора и медицинского персонала. Обязательно передадим Ваши замечания насчет уборки в ресторане нашему F&B менеджеру и будем проводить дополнительный контроль над качеством наведения порядка. Все лечебные кабинеты у нас находятся на первом и втором этажах, кроме бассейна, который располагается на 5-ом этаже. В этом году мы планируем открыть дополнительные кабинеты и расширить список предлагаемых процедур на более чем 40 видов. Замена ковролина во всем холле будет производится в марте 2018г. Будем рады Вас приветствовать в следующий раз уже со всеми обновлениями в нашем отеле! С наилучшими пожеланиями, Hotel Manager
Tamara D.
22.12.2017
Positives
My husband and I rested from 11/19/17 to 12/03/17. Everything was just great. The medical staff of the sanatorium is friendly and respectful. The restaurant had a variety of dishes. We'll be happy to come again. Thank you all very much.
Евгений Ж.
30.11.2017
Positives
Good location. Attentive medical staff. Amazing treatment. Room cleaning is high quality and regular. The food is delicious, despite the very poor variety.Negatives
1. Room The room we were in initially (No. 316), although it is very economy class, would have completely suited us - we are not very picky about accommodation. But there was a very big disadvantage, because of which we could not stay there - Very bad lighting! Poor general lighting and poor bedside lighting. That is, even just reading a book in the evening is very problematic! The room we were moved to (No. 420) for an additional fee (by the way, thanks for the discount) certainly compares favorably. There is good lighting, an excellent view from the window, and a large dressing room. But all the same, comments have accumulated that over the long stay have become very annoying: 1.1. Room. • There are no additional sockets near the bed. To charge the phone, tablet and laptop, I had to buy tees (power strip) at my own expense. • The socket downstairs next to the wardrobe is very wobbly. It's just scary to use. • The flooring is stained. This applies to the entire hotel. And the problem is not that the maids clean poorly (the maids work very well!), but precisely that during the use of these carpets, many stains have accumulated that cannot be removed with any chemicals. Everything is prosaic here - it’s time to change the carpets. Sorry, but it is very unpresentable when guests on the first floor immediately after entering notice stains. 1.2. Bath. • I'm very sorry, but my wife and I have been struggling with showering for 20 days now. The problem is the constant change of water - now hot, now cold. Neither in the morning nor in the evening is it possible to adjust the shower so that the water does not change. We don’t know what the problem is - either the faucet is like this, or the neighbors are washing themselves, and our water is changing. • The shower head also has a very short hose. My wife and I are both tall (I’m 193cm), so I have to bend over quite a bit to wash my hair. • At the end of our stay (11/18) a light bulb burned out on one of the lamps, but this is a minus, just an information. It happens that sooner or later the light bulbs burn out. 1.3. Entrance door • In front of the entrance door to room 420 there is a motion sensor that turns on the light in the corridor with a noticeable delay, so much so that the first 5-6 steps (if you go from the 3rd floor) you almost feel yourself going up. It is necessary to install a 2nd sensor, as it seems to us, so that one is located at the elevator of the 4th floor (next to the fitness center), and the second is in front of room 420, and not around the corner, otherwise it works too late. • An entrance door with a key that must be inserted into a narrow hole is no longer modern and works with a noticeable delay, and even works only in 90% of cases. A proximity key would be much more convenient. But this is not a minus, but a wish for the future. We understand that it is very expensive to install these types of locks on all your doors, so we just hope that one day you will have it. 1.4. Soundproofing. • Unfortunately, the sound insulation of the walls is quite mediocre. If you wish, you can hear what your neighbors are watching on TV. This is a note for you in the future when you are planning to do a major overhaul. • The windows also do not have sufficient sound insulation, although thick double-glazed windows are installed. Since the windows face the street, in the morning you can hear how cars are unloading, how loud the water in the river is when it rains. 2. Restaurant/meals. Perhaps the biggest and most annoying minus is the restaurant. Just don’t think that I’m a prude and that I’m just finding fault. 2.1. Speed and agility. The time it takes to bring the dishes that we ordered 2 days in advance, I emphasize TWO DAYS, is sometimes 40 minutes. That is, guests (of course, not only us) sit for 40 minutes until they are brought the main dish and side dish for dinner. Yes, you say that for now you can eat snacks and salads from the buffet, sorry, but not 40 minutes! And here the problem is not in the waiters, but in the kitchen, or in the system itself, how everything is arranged. 2.2. Attentiveness of the staff. The waiters and administrator simply lack attention. It happened that after 30 minutes they brought us the second dish, although they simply forgot to bring soup. Well, or for example, they ask several times whether we have full board (they asked for 2 days in a row). 2.3. Dishes. Unfortunately, the dishes don't wash well. Next to the bread there was a stack of plates, where the top plate had an unwashed coating - none of the guests had taken the plates in this stack for 3 days. There are stacks of plates next to the desserts, where the white light from the refrigerator falls at an angle, and the coating immediately becomes noticeable. Quite a lot of dishes with cracks or chips. This applies to saucers, water glasses and teapots (mostly lids). 2.4. Hair. It’s very inconvenient to talk about this, but 2 times the neighbors at the table complained about hair in their plates and on napkins. We personally only had eyelashes in a plate, but still... 2.5. Kefir and Juice. Sorry, but it’s not even funny when a hotel skimps on kefir or juice (not freshly squeezed). If you come to dinner after 19:00, then with a high degree of probability the kefir will already be gone, but not anymore (this is how the waiters answer). The fact is that people with metabolic disorders often come for sanatorium-resort treatment, and many do not eat anything at night except kefir, and here there is such a strange saving. The situation is the same with juice in the morning - after 9:00 there will be no juice. 2.6. Variety of buffet. I think that the administration has already read reviews on the Internet more than once that there is very little variety on the buffet. We knew about this nuance in advance and thought that it would not be a problem, but still, seeing the same salads and snacks for 20 days became annoying. 2.7. Soups. This is absolutely not a negative and not a reproach to your chef, we are only expressing a purely personal opinion (well, a couple of other tables discussed this) - all soups are very “thin”. That is, the broth itself is very tasty, but, excuse me, only greens and a few grains of vegetables float in it. Perhaps this is a feature of Czech national cuisine, we don’t know, but we’re just used to the fact that soups should be thicker. In no case do we suggest making soups so that the “spoon stands”, but there is not enough thicket. There is also one nuance - very inconvenient bowls for soup, but again I repeat - this is a purely personal opinion.Answer from Spa Hotel Central
Уважаемый г-н Жужук, спасибо за Ваш отзыв и позитивную оценку нашего месторасположения, мед.персонала, лечения и других услуг. Позвольте нам также отреагировать на некоторые негативные моменты: 1.1. - к сожалению, в некоторых номерах не предусмотрены дополнительные розетки у кровати (есть только для лампы). Для таких случаев на рецепции отеля находятся электрические тройники и переходники к бесплатному пользованию. Шатавшуюся розетку в Вашем номере мы уже заменили, спасибо за замечание. Смену коврового покрытия планируем на сезон 2018/2019 во время технического перерыва (зимой, в конце января). 1.2. - Ваши замечания мы передали на техническое отделение, они обязательно проверять, в чем могла быть причина неустойчивой температуры воды в Вашем номере и обязательно исправят эту проблему. Лампочка в номере уже заменена. 1.3., 1.4. - все комментарии передаем руководителю инженерной службы 2 - 2.6. - нам очень жаль, что именно ресторан Вы отметили как главный минус отеля, так как питанию мы придаем особенное значение. В течении всего пребывания гостей мы стараемся максимально содействовать и направить наших клиентов к правильному, здоровому питанию, которое является обязательной составной частью санаторно – курортного лечения. После полной замены буфетной линии и разработки нового меню мы получили много положительных отзывов, о чем свидетельствуют предыдущие комментарии на сайте Sanatoriums.com. Дополнительно приносим свои извинения за некоторые неудобства связанные с обслуживанием в ресторане. Будем стараться каждым днем повышать профессиональность наших сотрудников. 2.7. Ваши пожелания передадим лично шеф-повару ресторана Хотелось бы еще раз выразить благодарность за выбор нашего отеля и развернутый отзыв о Вашем пребывании. Все Ваши замечание будут обязательно рассмотрены и помогут в будущем повысить качество предоставляемых услуг. Надеемся снова увидеть Вас в качестве уже постоянного гостя нашего Интеротеля Централ! С наилучшими пожеланиями, Hotel Manager S pozdravem • С уважением • Sincerely Vladimir Sokulsky Sales department
Alexandr S.
05.11.2017
Positives
Good afternoon. I would like to thank all the hotel staff, our vacation combined with treatment was the best and I would like to say a big thank you to everyone, everything was great.
Marta B.
05.11.2017
Positives
During our stay at the Central sanatorium in October-November 2017, we had wonderful impressions from the moment we checked in and throughout our stay. Great job by all the staff. Special thanks to the restaurant staff for the excellent variety of food. Tatiana - thank you so much! We recommend it to everyone who has not decided on a hotel. Interhotel Central is the BEST!!!!
Andrey T.
03.11.2017
Positives
Helpful, attentive staff. Good medical department, medical staff is responsive and highly professional. Thanks to everyone.Negatives
When cleaning the premises, they use a terrible deodorant and in huge quantities, then you need to air out the room for 3-4 hours so that you can stay in it.
Надежда С.
03.11.2017
Positives
I liked the combination of the convenience of the hotel’s location, the ability to support health in comfortable conditions, the presence of a good swimming pool and an excellent varied diet. The entire stay can be called a real holiday for body and soul, of course also thanks to the beauty, springs, special atmosphere and nature of Karlovy Vary.Negatives
It's surprising that in such a good hotel the sauna is only for money. There is no negativity.
Валентина Б.
02.11.2017
Positives
All just great! Many thanks to all the staff of the resort! And the website!
Людмила К.
18.09.2017
Positives
Very convenient location, friendly Russian-speaking staff, quite varied and tasty food, the possibility of early breakfast and late dinner, which is important in case of excursions, good massage therapistsNegatives
No
Sergej G.
31.08.2017
Positives
Everything is perfect from A to Z. The staff is great. Kind friendly people. We are from Germany and have been to many places. You are doing very well. We will definitely come again. And we will be happy to recommend you to friends. Thank you very much!!!
Татьяна М.
06.08.2017
Positives
On the plus side - good treatment. We are sincerely grateful for the concern for our health and attention.Negatives
No cons
Анна М.
01.08.2017
Positives
Thank you for an excellent treatment and relaxation experience. I'll be back again!
Игорь Т.
27.07.2017
Positives
Again my wife and I were in Karlovy Vary and again stayed in Central, in the very center of the resort area. And the springs are nearby and the place is beautiful and there is no noise from tourists.. Friendly people. Cool restaurant and pool.
Мария Ш.
06.07.2017
Positives
We were lucky with the weather and the sanatorium. The food was good, the treatment was good, there was a swimming pool, what else do you need? Of course, I would like to come here again!
Юрий Ч.
04.07.2017
Positives
The advantages are undoubted in the location, the procedures are good, the baths are in real mineral water, the staff is experienced and tries. Towels were changed frequently, so there were no issues with cleaning. I enjoyed my vacation, thank you!
Елена М.
01.07.2017
Positives
The overall impression is very good, both food and treatment are on par. I would like to express special gratitude to the hotel’s medical staff for their professionalism and friendliness :)
Елена М.
07.05.2017
Negatives
The problem of many hotels in Karlovy Vary is the cost of a good cook. The dishes were not very tasty.
Василий Б.
16.02.2017
Positives
Excellent location, good treatment, food suited us, we will try to come to this hotel next time. Thanks to all the staff.
Анна К.
26.01.2017
Positives
I liked Central because it was convenient to go to springs with mineral water, for me this was almost the main condition for choosing a hotel with my bad legs. I want to mention the delicious food.
Илья Ф.
17.12.2016
Positives
Basically I am satisfied with my stay at the hotel, it suited me in all respects. I will especially highlight the food, the food is delicious, there is a diet. The hotel has new equipment for procedures, although against this background the rooms need a little renovation.
Y.
09.11.2016
Positives
The hotel has a very good location - in the center, next to the theater, on a flat surface, and 2 minutes from the geyser (galleries with sources 1, 2, 3). The view from the window is very good - it lifts your spirits, it was a pleasure to be in the room. The room has comfortable beds, everything you need - kettle, minibar-fridge, safe, hairdryer. The heating works normally - it can be adjusted, the windows open well. We were quite satisfied with the food - a good breakfast buffet, for lunch and dinner, ordering from the menu + a small buffet. There are always cakes :) At the same time, you can choose more dietary dishes from the menu, which is often necessary for those coming for treatment. Treatment: the doctor is Russian, and this helps communication. The procedures were carried out strictly as intended. But the main treatment at the resort, it seems to me, is drinking mineral water. Of the nurses, I remember Ivanna - she works in physical education. office, a very delicate girl. I really liked the girl at the reception (unfortunately, I forgot her name) - she speaks Russian well and helped solve any problem. Also, in case of any problems in the room, a worker immediately came and fixed everything. There was almost no need to wait for waiters in the dining room during lunch and dinner - the order was brought right away.Negatives
There is a little negativity, but it doesn’t happen without it. The room has very strange pillows - wide and flat, you had to adapt to them. There is also not enough lighting in the room, and in the bathroom - there really isn’t enough light by the mirror (and a magnifying mirror). Also, in the corridor at first we didn’t have enough lighting - it was semi-dark, since not all the lamps were on. But then one lamp opposite was turned on, and we were quite comfortable opening the doors. Yes, we were there during a cool time, but it seems that there is no air conditioning in the room, and for the summer it is necessary. Regarding treatment, procedures are prescribed at a certain time, often inconvenient, and they are endured with great displeasure. You have to run around and get nervous. The treatment base is not too large (all procedures are performed by several nurses), and the equipment is not new. But everything you need is present, there is also a swimming pool. Overall, we enjoyed our stay at this sanatorium, and we would come there again if possible.
Vasil S.
14.06.2016
Positives
very good impression. everything is thought out in the hotelNegatives
No
Nadejda G.
27.03.2016
Positives
Very friendly, friendly and attentive staff! At the reception you could always get an answer to your question and help! Felt like home! Considering the difficult political and economic situation, the team tried to do everything possible for a good rest and treatment. I really liked the service in the restaurant. Led by the manager, all the waiters are always smiling and conscientiously performing their duties. The cook always said hello when passing by, which was very nice. The doctor listened carefully during the initial examination and spent enough time to prescribe the correct treatment. The nurses performed their duties conscientiously and were always friendly. The head nurse is a person who knows his job. It was nice that before leaving, the director came up and asked how our vacation and treatment went. It’s a pity that we didn’t have much time, the transfer picked us up. We enjoyed our stay and hope that the small comments regarding the food will be resolved and we will try to come to your hotel again. KIITOS!Negatives
Overall the food was good and some dishes were even very good. But I would like to see more dietary dishes steamed or baked in the oven using vegetable oils and also vegetable dishes. For example, you can even indicate in the menu: steamed (if it’s not difficult). My cholesterol increased during my stay... Baking can also be decorated with some small vegetable pies or.... This is not a minus, but a wish. For those who do not have stomach problems, everything is fine, but I would like there to be something for dieters and vegetarians - I would like the doctor to issue a statement at the end of treatment, which would indicate the treatment performed, the body’s reaction and recommendations for the future. We thought that this was a given, since in other hotels they always gave it out upon check-out. But you had to book it in advance at your hotel. We didn't know about this. There was no information about this anywhere and the doctor reported this before leaving. And I think this would take a little time, since now all the data is entered into a computer.
Yurii O.
25.01.2016
Positives
Hotel location. The hotel was undergoing maintenance; there were few people and it was very quiet. They gave us a room in a higher category at no extra charge. Parking -50%. Nice staff. I really liked the kitchen. True, no frills, but all soups and main courses are very tasty. Perhaps because the chef is Ukrainian from Lviv and my wife and I are close to this. Over the 10 years of visiting Karlovy Vary, I ate homemade borscht and other dishes. For the first time I did not gain excess weight. Good doctor Sokolova. He knows his job. The pool is small, but there were few people and everyone liked it.Negatives
The procedures are not very good. The equipment and baths are old. But the staff is experienced and trying. The main drawback is the poor quality of cleaning - in 14 days no one has wiped off the dust even once - they wave a vacuum cleaner - they disperse the dust, change the towels and that's it. There are no small gifts upon arrival - water, chocolates - like in other hotels. But to sum it all up, I liked the holiday and would like to come here again
Геннадий Х.
11.11.2015
Positives
The hotel is located next to the springs. The hotel has a cozy, calm and homely atmosphere. All the staff are friendly. Excellent gym. I really liked the kitchen. Nice pool. Thanks to the hotel director Ivan Ivanovich and all the staff for the excellent organization of treatment and recreation.Negatives
There is no negative, but there is a proposal - to extend the visit to the pool by 1 hour (i.e. until 21-00). Develop a diet for those who want to lose excess weight. I think the doctor and chef will do this for our next trip.
Надежда В.
26.10.2015