references
Safonova Marina
17.09.2018
Positives
She lived and received treatment from September 7 to September 16, 2018. I liked everything: good location, excellent food, treatment, order, cleanliness. I lived in a cozy room on the 2nd floor "ecstasy". The room is spacious, linen was changed daily. Breakfast is varied: there are scrambled eggs, cold cuts, cheeses, fruits, vegetables and pastries. Lunch with a huge selection of seafood, a variety of salads, vegetables, fruits, fish and meat delicacies. For those with a sweet tooth, new cakes every day. cakes. Dinners are as good as lunches! Very kind staff. My treatment consisted of 6 mud treatments, ozone baths and massages. The Russian-speaking Lydia did the mud and baths. I want to thank her personally! Also included absolutely free of charge: sauna, thermal grotto, salt room, gym, pools with thermal water! Press the button and you get an underwater hydromassage! I thank the entire hotel team for an unforgettable stay and for their friendliness.Negatives
This is hardly a negative thing, but I’ll point it out. If you do not speak Italian and English, there will be small problems, since Sabrina at the reception speaks Russian, but unfortunately she works in shifts. I got there exactly on the day when she had a day off! The hotel staff certainly helped me, communicated with a translator on the phone, for which I am very grateful to them.
Natalia Gerus
14.09.2018
Positives
I stayed at this hotel for the second time and did not regret it. The first one was in 2016. Very attentive staff. Thanks Sabrina. I recommend.Negatives
The robe was not changed even once in 10 days. It’s a pity that the pool stopped working until 22:00 as it was before, because... dinner started at 19.30, then no one goes to the pool anymore. The food has become a little more modest, but overall good.
LIudmila Bosova
07.09.2018
Positives
I am satisfied with the treatment, the location of the hotel and the opportunities available at the hotel to regain my physical shape. The food is monotonous, only the dessert is tasty. Unfortunately, our room was in an unrenovated section. Both the furniture and the room itself look pitiful. In general, the hotel does not meet the requirements of 4 stars.
Aleksandr Zakharov
27.08.2018
Positives
Excellent work from the SPA employee - Lydia. The massage that is included in the package is performed very, very formally. Room cleaning is good, towels are changed regularly.Negatives
We placed it in the room after painting the walls, the smell had not yet dissipated. When I asked to be moved to a room where there was no paint smell, they answered that there were no rooms available and they could provide them no earlier than in 5 days. However, it did not seem that the hotel was full. I had to take antihistamine tablets throughout my stay at the hotel, because all family members are allergic to the smell of paint. In the hall on the floor, the floors are covered with cardboard, since renovations are actively underway - it does not look aesthetically pleasing. It seemed that the air conditioning in the lobby and restaurant did not work at all (it was +35 outside) - so it was stuffy, and during lunch and dinner the desserts were all very melted.
Arkadi Golod
04.06.2018
Positives
Everything is fine! We had a lot of fun! Thanks a lot!
Elena Timofeeva
24.05.2018
Positives
Excellent location of the sanatorium, excellent lunches and dinners (more than enough for anyone and very tasty). The medical complex is conveniently located in the building itself. The Russian-speaking employee at the registration desk, Sabrina, was always ready to help, for which I thank you very much! Own parking.Negatives
There weren't enough slippers in the room.
Genady PERTSOVSKI
23.05.2018
Positives
Everyone had a great time!! Well done!! Many thanks to the staff!!
vitaly vygodskiy
15.05.2018
Positives
We are very pleased with our stay at the Abano Terme resort and, specifically, at the SPA hotel Terme Venice. The hotel has an excellent location, very friendly and diligent staff. Previously, reviews wrote about problems with changing bathrobes and towels for the pool. We didn’t have any problems with this, they changed them constantly and without any payment. You must have your own slippers and mandatory caps for the pool, but even... if you didn’t bring them with you, there are a lot of shops near the hotel that sell such hats of all types and colors. Sabrina works at the reception, she explains everything in good Russian and helps Russian-speaking vacationers, she is very friendly and welcoming. SPA is new and magnificent, saunas , relaxation rooms, salt room, pools with jets - everything is new, clean and beautiful. The pool has a large green area with sun loungers, large trees and shade. In front of the hotel itself, the area is well-groomed, but there is no shade.. I especially want to mention Lydia, who applies mud and makes ozone baths. A very energetic, friendly, diligent and friendly woman. The food is varied, tasty, a large selection of seafood dishes, a lot of fruit, an extraordinary variety of cakes for lunch and dinner. As has already been written here, the breakfast is quite modest, but you won’t go hungry. But there are juices for breakfast and different types of coffee and tea, and for lunch and dinner water can only be obtained for a fee. There are no other drinks. BUT this is the case in most European hotels.Negatives
The negative does not apply to the hotel, but to the resort as a whole. These are very expensive excursions in Russian, much more expensive than in German and Italian. Perhaps this is due to the fact that few Russian-speaking tourists go on organized excursions; our group to Venice consisted of 9 people, and to Verona and Lake Garda of 7 people. Perhaps travel agencies need to strengthen the advertising campaign for such excursions, since there are many Russian-speaking tourists at the resort.
ludmila averchenko
05.05.2018
Positives
I was on vacation from 04/23/2018 to 04/30/2018. Before that, I came in December 2016. The hotel is getting better and better, the vacation was definitely a success. The staff, led by Ricardo, is constantly developing, and for the better. Everyone was very attentive and caring. Very tasty food, wonderful mud, swimming pools. I really liked the salt room, it’s new. The girls cleaned the room perfectly, the beds were incredibly comfortable, the room itself on the 4th floor was simply wonderful with a magnificent view of the Euganean Hills. The breakfasts are continental, without the cereals that I’m used to at home, but even I, with my diet 5 (GSD), ate my fill, because... a very decent buffet with a large selection of dishes. Dinners are amazing, menu to choose from, obligatory seafood, delicious vegetable cream soups, strawberries, kiwis, pineapples, lemons, oranges, apples, pears, bananas and other fruit delights. And the cheeses! And the desserts! It's just a song! Delicious both gastronomically and aesthetically, everything looked very beautiful! Many thanks to Sergio and the two Tatianas in the restaurant, whom I meticulously tortured every evening with questions: what and how this or this dish was prepared (I repeat, I’m on a diet, and I simply can’t eat a lot), the guys explained everything to me very politely and in detail and great service. Thanks to Sabrina, this is a Russian-speaking girl at the reception, she was always kind, competent and professional, she helped in many matters: both in word and in deed, last time at Christmas dinner she poured wine on her blouse, washed it and in the morning bustle forgot it in the room, completely by accident I asked and received it back in a neat package, with the inscription of my number, dates of stay and my first and last name. I only took the mud on my hands and already at the hotel for 16 euros, I can’t do it completely, unfortunately, last time there was a very powerful positive effect, but it was still great, and I felt the result. Lydia, thank you very much, your hands are golden, and besides, it’s nice to exchange a word in Russian during the procedure. The staff at the pools and bar are very professional. I had a great rest, it’s a pity that it’s not enough, the hotel is wonderful, Abano Terme is just paradise: air, nature, thermal water... I’ll definitely come back here again!!!! I would like to say a word of gratitude to Vaclav (this is the representative of the “Sanatorium” in Italy) for his professionalism, clarity and attention. Everything was organized at the highest level: meeting at the airport, transfer, accompaniment during the holiday. Yes, and I forgot to say the following: the price of my tour purchased at the Sanatorium turned out to be significantly lower than on the hotel website. I have been using the services of this company for many years, I travel regularly to Karlovy Vary (Vladislav works with me in the Czech Republic, I also respect him for his excellent work), and I can absolutely say that in terms of cost and in terms of organizing trips, there is an alternative to this the team doesn't. Thank you, "Sanatorium", success and prosperity to you guys, and to us many holidays at wonderful resorts and in wonderful hotels with your help!!!!!Negatives
There is no negativity.
Raisa Levenfus
27.04.2018
Positives
This is my 3rd time coming to the Hotel, I really liked the innovation of the Spa and mud treatment area. Many thanks to the entire hotel team for a wonderful stay. The website sanatoriums.com worked greatNegatives
There's no such thing
Оксана (Oxana) Потапова (Potapova)
24.04.2018
Positives
I used the website sanatoriums.com for the first time, accidentally stumbling upon it while looking for short-term wellness. There was doubt about the reliability of the site, but in practice it turned out to be in vain. The choice fell on the Venice sanatorium in Abano Terme. I was guided by the reviews and ratings of the sanatorium. So, I'll start with the transfer. I ordered a transfer to the hotel and back to the airport through sanatoriums.com. We were met in a luxury car and arrived in comfort, as promised, for 35 euros. Sanatorium "Venice" made a positive impression. The room in which I stayed was spacious, with a comfortable bed and the necessary little things, such as shampoo, gel, cotton swabs, a shower cap, and what was striking was that there was a gel for washing clothes and... a sleep kit, including a blindfold , earplugs and pills for insomnia. What a concern! As for the treatment, everything expected came true. At my request, the massage was replaced with inhalations + mud. Lydia did the mud. She is very sensitive, attentive, clearly monitors the client’s well-being during the procedure, and for this I thank her very much! In addition to the procedures, there is free access to a swimming pool with warm thermal water and a jacuzzi, a grotto with thermal steam, as if you were sitting on a volcano, there is a small gym, a relaxation room similar to our halo chamber. In short, there are all the conditions for relaxing from the bustle of the city and improving your health. As for food, it is better to take full board. Breakfasts are really monotonous, but you can always vary: scrambled eggs, fried bacon, eggs, corn, tomatoes, cottage cheese, yogurt, two types of sausage, ham, cheese, fruits, juices, jams, honey, croissants, cookies, tea, coffee. For lunch and dinner there is a huge selection of snacks and hot dishes, you won’t go hungry. Drinks are paid, but available. Sabrina, who speaks Russian, works at the reception. Sabrina will always help and answer your questions, which makes your stay at the hotel more comfortable. The restaurant also has Russian speaking staff. To summarize, I recommend the site sanatoriums.com as reliable and proven, as it turned out in the sanatorium, not only by me. Sanatorium Venice is a place where you can relax your body and soul. I liked this sanatorium and I will return there more than once.Negatives
The only negative for me is the possibility of living with animals. For people who are allergic to dogs, this fact can cause a blow to their health. I hope that only a few numbers allocated for such circumstances are used for such cases.
Aleksandr Nikitin
22.04.2018
Positives
We visited for the fourth time in 2 years. We were accommodated in a great Murano room at no extra charge. The work of the staff is beyond praise - Roberto, Lidia, Fabio and Sabrina do their work efficiently and with soul. I was a little surprised this time by the quality of the food, but let’s talk about it in a negative way.Negatives
In the restaurant, as we understand, the head cook has changed - he retired. We attribute the deterioration of the restaurant’s performance to this, for which there were no complaints for the previous two years. Specifically, the menu is not varied, especially fish dishes (for example, in 10 days sea bass was offered for dinner for 7-8 days in a row), sometimes poorly prepared shrimp, etc. New employees are clearly not trained - we had to wait about half an hour for them to come and They will take your order, although we were one of the first to sit at the table. With such an attitude, it is difficult to maintain a previously achieved high rating. After all, you quickly get used to good things and any deviation from it is not pleasing.
MARIIA ENGELOVSKIKH
16.04.2018
Positives
I liked everything, during the early procedures, they unobtrusively woke me up 10 minutes before. The schedule of procedures was compiled taking into account excursions. Room cleaning every day.
Леонид Ксандопуло
15.04.2018
Positives
Wonderful SPANegatives
Maybe only the absence of a shoehorn, plastic glasses in the room and the absence of a kettle in the room, although it is provided in the description
Tatiana Makieva
10.03.2018
Positives
Lovely hotel with a good central location Hotel staff are friendly and helpful Food excellentNegatives
I believe that hotel guests need to be told more about the services provided at the hotel, especially those guests who are here for the first time.
татьяна кузьмина
07.02.2018
Positives
Magnificent spa complex. Convenient location of the hotel.Negatives
Monotonous breakfasts. No porridge.
Aleksandr Zakharov
09.01.2018
Positives
At the SPA: masseuses Lisa and Manola do excellent work. Marianna - light touches do not in any way lead to a massage. And the mud treatments were carried out by Roberto (carefully, professionally and attentively). The rooms are clean, cleaning is done daily.Negatives
Consultation with a doctor is more than formal. This was especially true for prescriptions for inhalations for a child (but it was included in the bill). It’s very strange that there are no slippers (even in the simplest hotels there were always ones, so we didn’t even think to take them with us). At our request, one pair was given out.
Lidiia Fedoseeva
05.01.2018
Positives
The location is very convenient, the food is beyond praise. The staff is friendly and does their job conscientiously. I would especially like to thank Sabrina for her willingness to help everyone and her patience in working with the Russians. Thank you to Vaclav for your responsiveness and resolution of any misunderstandings that may arise.Negatives
The water in the pools is filled with chlorine, the beds are huge and take up a lot of space in the room.
Евгений Петраков
27.11.2017
Positives
An excellent room with a balcony and a view of the adjacent hotel area, which was illuminated in the evening with beautiful illumination. The work of the staff and the food are beyond praise. I don’t evaluate the treatment, I didn’t take it. I especially want to note the excellent wireless connection (Wifi). The location of the hotel is almost in the center of the resort.Negatives
Monotonous breakfasts (as noted by many), only boiled eggs are hot, although the choice of the rest (juices, snacks, pates, pastries, etc.) is quite large.
Галина Гинтовт
20.11.2017
Positives
The new spa center meets all treatment requirements. The rooms offered in the superior category are all very different, but if possible, you can choose from what is offered. The picture of the hotel shows only one view of it. There are some that are quite small in size. Considering that we spent all our free time outside the room (treatment, excursions and just in the hotel lobby in the evening), this did not cause any discomfort. The food was at a high level! You can satisfy all your wishes!Negatives
If this can be called a negative, there was often not enough boiling water in the samovars at breakfast.
Elena Artemova
05.11.2017
Positives
Lovely hotel with wonderful staff, offering fresh seafood for lunch. Bright, beautiful superior room, high-quality cleaning. Calm, cozy hotel for complete relaxation. Special thanks to Vaclav for his help with rebooking the hotel. A true professional and a very pleasant person to talk to.Negatives
No
ALERSANDR NIKITIN
03.11.2017
Positives
We were there for the third time in 2 years, all at the level of 4* and above. We'll come again.Negatives
no cons
SVETLANA PANFEROVA
31.10.2017
Positives
Excellent cuisine, especially desserts. The hotel is wonderful. Cleanliness everywhere. The staff is very friendly.Negatives
I would like to see duvet covers on the bed instead of sheets. It's somehow more hygienic. And the whole experience was poisoned by the fact that people smoke everywhere. When you enter the hotel, you walk through a gas chamber.
yuri evanir
22.10.2017
Positives
Everything is not bad, even better than before. Especially dinner.Negatives
First of all, upon arrival, they persistently tried to convince me that I had canceled the reservation. It was me who kind of went crazy: first I canceled it and then I stopped with my family. Most likely, the room was sold at a higher price, and after an hour of clarification, I was given a room of a higher rank, but with a view of the long-term construction and a giant stone bed, from which it was a separate circus room. Otherwise everything is fine.
Liubov Morgunova
12.10.2017
Positives
A very decent hotel. We rested and had treatments at this hotel for the second time. We hope not the last. Many thanks to Sabrina for resolving all issues quickly and efficiently. A very positive person. Thank you for such an employee. Lydia at mud therapy is simply super! It’s a pity that we didn’t see this stay in the medical part of Adriana!!!! The restaurant is top notch as always. Which is not very good. My husband and I took away two extra kilos. Well, everything is so delicious that it’s impossible to resist!!! There is only one suggestion, make dinner at least an hour earlier. This wish is not only ours. Many thanks to the waiters Tatiana and Pasquale for the excellent service! And thank you very much for the very good cleaning of the room, it was always clean and comfortable! In general, thanks to the entire team of the Venice Hotel! We will recommend you to all our friends. We had a good time with you!!!Negatives
No.
Татьяна Мамаева
05.10.2017
Positives
I am very pleased that I rested and received treatment in this hotel. Everything here, treatment and service, and food is at the highest level. Wonderful staff: Sabrina, Lidia and Fabio and in general the entire staff is attentive and responsive. I will definitely try to come againNegatives
I didn’t like that they smoked throughout the hotel
Елена Магжанова
05.10.2017
Positives
Liked everything! If there is a result from the treatment, I will definitely come here again! Many thanks to all the staff, especially Sabrina, Lidia and Fabio!Negatives
Tobacco smoke spoils the mood throughout the hotel
Татьяна Колотилина
05.10.2017