references
Positives
The sanatorium is changing for the better. Construction of a new swimming pool is underway. Nice staff. Excellent food.Negatives
The maids were a little upset, they kept forgetting something. In 11 days, bed linen was changed only 2 times. The pool towel was also provided only twice. Maybe I'm unlucky.
Answer from Spa Hotel Terme Venezia
Dear guest, Thank you for choosing Hotel Terme Venezia for your healthy holiday and for sharing your experience with us. We are glad that you liked our cuisine and the friendly attitude of our staff. We apologize for the shortcomings in the maid service and the provision of towels. We take our guests' feedback very seriously and ensure that we take action to improve these aspects. We hope that despite these inconveniences, your overall experience at the Terme Venezia Hotel was pleasant and you will give us the opportunity to welcome you again in the future. Sincerely, Guest Relations Manager
Positives
Attentive staff in the treatment department. Very high quality and varied food. Good water in the pool, a sufficient number of different hydromassages, I liked the water aerobics. We enjoyed using the pool bar. The room has everything you need. Change of towels every day, high-quality cleaning. The entire staff always tries to help make your stay as comfortable as possible.Negatives
There is no water bike in the pool! I really wish there was! During our stay, the potable thermal spring suddenly dried up. We never found out the reason...Answer from Spa Hotel Terme Venezia
Dear guest, Thank you for sharing your positive experience at our Hotel Terme Venezia and for your valuable feedback. We are glad to know that you appreciated our staff in the thermal department, the variety and quality of food, our swimming pools with hydromassage and our housekeeping service. We will take note of your suggestion regarding the water bike, we are always open to improving our services to meet the needs of our guests. Thank you once again for choosing Hotel Terme Venezia for your wellness holiday and we hope to see you again in the future. Sincerely, Guest Relations Manager
Positives
The hotel is well located. New department for mud therapy. Lydia deserves special thanks. Great restaurant. Attentive service staff.Negatives
Double room - uncomfortable, uncomfortable, in need of renovation. Better no dishes in the room than plastic glasses. The maids unceremoniously enter the room on the 2nd floor (shift with an elderly maid). Manola massage - good stroking with an excess amount of oil for all 10 procedures. Tibetan massage for 60 euros is a complete misunderstanding. Breakfast is extremely monotonous.Answer from Spa Hotel Terme Venezia
Dear guest, We are delighted to hear that you enjoyed our ideal location, innovative mud therapy, attentive staff and our gourmet restaurant. We thank Lydia from the bottom of our hearts for making your stay even more enjoyable. Regarding your comment regarding the double room, we thank you for your valuable feedback and apologize for any inconvenience you experienced. We are working hard to improve our services and your comments will help us in this process. We ensure that your feedback has been shared with our teams and we will take every action to resolve these issues to ensure a better experience in the future. We thank you for your feedback and look forward to welcoming you again to Hotel Terme Venezia for a more enjoyable stay. Sincerely, Guest Relations Manager
Positives
We vacationed at the Abano Terme resort for the first time, Hotel Terme Venice. The hotel is located very conveniently, close to the pedestrian area, park, shops and cafes. There is a Russian-speaking girl Sabrina at the hotel reception. She quickly checked us into our room and resolved all issues that arose regarding our stay at the hotel. Thank you very much to Lydia for the quality of the procedures. My husband and I took half board, everything was very tasty, especially the dinners. At the restaurant, the waitress Tatyana speaks Russian and was always willing to help with translating the menu and choosing dishes. The hotel has a good spa area, two swimming pools, one of which is outdoors. The water in them is thermal (with the addition of chlorine). The resort is conveniently located for traveling to neighboring towns. Such as Venice, Verona, Padua. My husband and I traveled independently. Treatment at the hotel is planned in the morning, so you can also have time to go on excursions.Negatives
I spent a long time choosing a room, I wanted a better one, since this trip was organized for our birthdays. We were accommodated in a junior suite on the 1st floor, 118. The balcony of this room overlooks a roof covered with roofing felt. The smell of roofing felt made it impossible to open the door to the balcony. This is a very big minus. The plumbing in the bathroom is in need of repair, water from the shower is leaking onto the floor, the shower head is broken. The administrator Sabrina promised to fix it, but nothing was fixed during the 12 days of rest. They didn't offer another room. There are no glass glasses in the room and no utensils at all except plastic cups. Larisa and Valery.Answer from Spa Hotel Terme Venezia
Dear guest, Thank you for choosing Hotel Terme Venezia for your holiday and for submitting your valuable feedback. We are really glad that you enjoyed our convenient location, excellent cuisine, our thermal facilities and the availability of our staff. Regarding the reported problems with your number, we deeply apologize. We appreciate you pointing out these questions as they help us identify areas where we need to improve. Your satisfaction is of utmost importance to us and we hope that we will have another chance to offer you excellent service during your next stay at Hotel Terme Venezia. Best wishes, Guest Relations Manager
Positives
Everything was fine, no special complaints. If something didn’t suit you, Sabrina resolved the issue very quickly.Negatives
The bad thing is that they allow smoking near the pool. I came to improve my health, and they smoke you from all sides. And one more thing: when calculating, they shortchanged me by 1100.00 euros. I refused to pay. They recalculated for more than an hour, but in the end they calculated correctly, 1100.00 euros less. Advice: check your bills and keep your receipts! This is a shame for the resort.Answer from Spa Hotel Terme Venezia
Dear guest, We sincerely thank you for taking the time to share your review of your stay at our Hotel Terme Venezia. We really appreciate your positive feedback regarding Sabrina's quick response to resolve any issues. We sincerely regret that your experience was in some way marred by the issues you highlighted. We would like to inform you that your health and well-being are of utmost importance to us. We will take into account your comments regarding smoking by the pool and will try to improve our policy in this regard. Regarding the misunderstanding regarding payment, we would like to express our sincere apologies to you. I want to emphasize that we are people, and despite our attention, mistakes sometimes happen. We will take steps to review and strengthen our processes to avoid similar misunderstandings occurring in the future. Once again we thank you for your valuable advice and look forward to welcoming you again to our Hotel Terme Venezia to provide you with an even more enjoyable experience. Sincerely, Guest Relations Manager
Positives
Everything is fineNegatives
Air conditioning worked poorlyNegatives
The room is good, but the balcony overlooks the roof covered with roofing felt. During the daytime it is impossible to open the door due to the smell emanating from the roofing felt.Positives
In this hotel I took a course of rehabilitation 2 times and will come again. Everything is at a high level. The food is excellent, attentive, courteous staff, thermal water and mud help me a lot.Negatives
Do not haveNegatives
Feeling of staff fatigue. Negligent attitude towards guests. There is no list of programs on the TV. At the reception they said that you need to look for channels 401 to 450. They didn’t say where there are water sources - find it yourself. There is a spring with mineral water, but how to drink it? The rest is like everywhere else in 4 stars. It was cooked well, but not tasty. Dinner was late - at 19-30, very filling. As a result, you either overeat at night or don’t eat. The wine list is poor. A long break between lunch and dinner is made for the opportunity to attend excursions. I also wanted to add that they didn’t explain how to get up to the room. For some reason, the staff insisted that there was no elevator to the 4th floor. I wandered the corridors with my suitcase in search of my elevator. You somehow imposed 3 meals a day. Maybe there is some other format?Positives
I liked the mud treatments and ozone baths, as well as the massage that is done after these procedures. There is also a swimming pool with thermal water. The staff is friendly. I also underwent inhalation with ozone for asthma problems. Good location of the hotel. The place is very calm. On weekends, you can visit Venice or Verona by train by purchasing a train ticket.Negatives
Breakfast was good, I didn't really like lunch, as dinner was better, especially fish. For people with stomach problems, it seems to me that there should be a certain diet.Negatives
Low, or rather complete lack of leisure activities for vacationers - organization of excursions and so on...Positives
Nice hotel, attentive staff, good treatment. I recommendNegatives
The food could be more varied, but all the dishes are delicious. Of course, the lounge area requires renovation, such unpresentability spoils the impression.Negatives
The reception at hotel for the check in was cold and with no time to give some detailsPositives
Excellent work by the spa workers: Lydia and massage therapist Fabio. Daily change of towels.Negatives
We were there for the third time. During this time, an extension was built to the hotel and thereby increased the number of rooms, but there were no more staff members, which led to negative aspects. In the restaurant, the waiters cannot cope with the number of visitors; in the morning at breakfast there is simply not enough dishes - you have to stand in line for cups. The quality of room cleaning has become noticeably worse. During the week of stay, the bed linen was never changed, only the pillowcases were changed. The dishes in the restaurant are very dirty - on almost every plate there are remnants of stuck and not washed food, the same with the cups. At the SPA, some massage therapists (Manola, Cynthia) do not respect the time allotted for the procedure and perform the massage frankly weakly - this applies not only to package services, but also to additional ones. The buffet in the restaurant has become weaker, especially for desserts.Answer from Spa Hotel Terme Venezia
Уважаемый Aleksandr Zakharov, спасибо за Ваш отзыв. Мы стараемся решать все волнующие вопросы наших гостей, если они к нам обращаются. Но жалоб от Вас не было. В любом случае, мы Вам благодарны за то, что посетили наш отель. Мы прислушаемся ко всем Вашим замечаниям, что несомненно улучшит наш сервис. С уважением.