references
Positives
This is my second time staying at this hotel and the breakfast was excellent. Chic Tempur pillows, but not in all rooms. Many thanks to Nicole for her friendliness and help🙏The treatment and pools are excellent.Negatives
If breakfasts have become better, then the luxurious lunch has disappeared. Last time I was on vacation in early spring and there was a lot of seafood, but this time I didn’t have enough fish and seafood. The seafood was often overcooked, the asparagus was boiled to a “porridge” state. All the food was terribly over-salted, and this is a sanatorium and there are a lot of elderly people here. The Ayurvedic massage was a complete disappointment😭, some kind of intermittent nervous oiling for 75 euros.. And smoking right in the pool in the evening shocked me😭 Italians generally smoke a LOT everywhere...😭
Answer from Spa Hotel Terme Venezia
Dear Guest, Thank you for choosing Hotel Terme Venezia again and for sharing your valuable feedback. We are glad that you were satisfied with the excellent quality of our breakfasts and the professionalism of our staff. We will take your comments seriously and will do our best to improve the quality of the food. Regarding your experience with Ayurvedic massage and the issue of smoking in the pool, we will provide solutions to both problems. We hope you will give us another opportunity to show you the excellent service we are known for. Sincerely, Guest Relations Manager
Positives
We can only recommend it 100%.Negatives
Not all rooms renovatedAnswer from Spa Hotel Terme Venezia
Dear guest, We would like to thank you very much for your valuable review and your 100% support. We are happy to hear that your stay at Hotel Terme Venezia was pleasant and relaxing. We take note of your feedback on the non-renovated rooms and will use it to further improve our service. Your satisfaction is our best reward. Best regards, Guest Relations Manager
Positives
The procedures are very good and carried out conscientiously.Negatives
For some reason, a doctor's visit was included in the bill. Initially we knew that the visit was included in the package. There are no brochures about procedures in Russian. There are no TV channels in Russian either. We did not encounter any of the service staff who spoke Russian.Answer from Spa Hotel Terme Venezia
Dear guest, We thank you from the bottom of our hearts for sharing your experience and valuable comments about your stay at Hotel Terme Venezia. We are glad to know that you enjoyed our treatments. It is important to us to respect the different language needs of our guests and we are working to make our environment more welcoming for everyone. We hope this did not cause you too much inconvenience. However, we would like to clarify that at the reception and in the restaurant we have staff who speak Russian. Once again, thank you for your feedback, which helps us continually improve. Sincerely, Guest Relations Manager
Positives
Super hotel, excellent food, breakfast buffet, dinner, salads and dessert buffet and dishes to choose from from the menu. Wide selection of products offered. Wonderful staff both in the hotel and in the medical department. Chic vilness center with a swimming pool with thermal warm water, which is open until 23:00, which is very convenient. We liked everything, we will definitely come again.Positives
Good location.Good food and serviceNegatives
Hotel staff use a lot of chlorine to clean the pools.Answer from Spa Hotel Terme Venezia
Dear guest, Thank you very much for your rating of our Hotel Terme Venezia. We are glad that you enjoyed our food, service and location. Regarding the use of chlorine in our swimming pools, this is necessary to ensure maximum hygiene and safety of our guests. We hope to see you again soon with us for another wellness holiday in the heart of Abano. Sincerely, Guest Relations Manager
Positives
Everything is fine.Negatives
The bar staff are careless towards customers.Answer from Spa Hotel Terme Venezia
Dear guest, Thank you for taking the time to share your impressions of your recent stay at Hotel Terme Venezia. We are very sorry that the bar staff gave you the impression of negligence. We recognize the importance of treating our customers with care and consideration. Your comment will be forwarded to the team for improvement in this area. We look forward to welcoming you again to provide you with the service and attention you deserve. Sincerely, Guest Relations Manager
Positives
To recommend.Negatives
The dining room is kept very cool, so it is also very noisy.Answer from Spa Hotel Terme Venezia
Dear Valued Guest, Thank you for choosing Hotel Terme Venezia for your recent visit and for taking the time to share your experience. We are pleased to hear that you would recommend our hotel to others. We are sorry that the atmosphere was noisier than expected. Your feedback is of great importance to us and we will do our best to improve our guests' dining experience. Sincerely, Guest Relations Manager
Positives
Everything is very good THANK YOUNegatives
Room 307 was opposite the elevator. noisy. The town itself is not very green Everything else is greatAnswer from Spa Hotel Terme Venezia
Dear guest, Thank you for taking the time to share your experience at our Hotel Terme Venezia. We are pleased to hear that overall you enjoyed your stay. However, we are sorry that you experienced inconvenience due to the proximity of the elevator to room 307. We will definitely take your comments into account to further improve the comfort of our guests. Thank you for your valuable feedback. We hope that we will have the opportunity to welcome you again for an even more enjoyable experience. Sincerely, Guest Relations Manager
Positives
Friendly staff, good cuisine, wonderful mud baths and thermal poolNegatives
A terrible room on the first floor overlooking a humming industrial roof with a terrible smell, it is impossible to go out onto the balcony because of the smell and noise, dead plumbing in the shower; the refrigerator and hairdryer are from the 80s of the last century, both are inoperative!!! I can attach photos of these masterpieces.Answer from Spa Hotel Terme Venezia
Dear guest, Thank you for taking the time to leave a review about our Hotel Terme Venezia. We are delighted to hear how much you appreciate the friendliness of our staff, the high quality of our cuisine and our famous thermal treatments. Your feedback helps us improve our services. We look forward to welcoming you again so that you can once again appreciate the true standard of service for which our hotel is renowned. Sincerely, Guest Relations Manager
Negatives
old rooms with mold and spider websAnswer from Spa Hotel Terme Venezia
Dear guest, Thank you for reviewing our Hotel Terme Venezia and for the valuable feedback. We are sorry that you experienced inconveniences during your stay and we would like to assure you that we have immediately put the room in order. Cleanliness and hygiene are of utmost importance to us and this is an unusual incident. We are committed to ensuring that our hotel always meets the expectations of our guests. Best regards, Guest Relations Manager
Positives
I liked everything very much, the mud treatment is of high quality, and Lydia, who performs it, is absolutely lovely, attentive, neat, and caring. The massage therapists are all diligent, I met five different ones, each good in their own way, for a relaxing massage I would choose Manola and Matteo, and for a sports massage, Antonio and Frederica. Who likes shiatsu - Matteo is great. Overall the staff is polite and friendly. The cuisine is varied, they give a new menu every day with a choice of meat and fish; breakfast, as well as vegetables, fruits and dessert, are collected and given out from the display case. At lunch and dinner, water and drinks are paid for; if you haven’t finished drinking, the bottle remains on the table assigned to your room until the next meal, be it water or wine. The mineral water pool is large and smoothly transitions into an outdoor one, very good for those who feel stuffy inside, you can swim in the fresh air, open until late, until 10 pm; You need to take a towel with you from your room and a hat from home; for those who do not have one, they can buy it there for 3 € per cap. Thank you all very much for the good work and for the pleasure you brought. P.S. Thank you to Sanatoriums for helping me purchase a 2-day package for my daughter, because... direct packages only from 6 days, we were able to stay together for these two days, and even with treatment.Negatives
The massage included in the package lasts 12 minutes, which is very little, so we bought another 25 minutes to increase it to 40 minutes, on the first day it was not possible, so next time I will contact you in advance to discuss the details, as well as the choice of massage therapist , if you prefer women or men, otherwise, how will it turn out. Cleaning of the rooms seems to depend on the shift, so some days are good.Answer from Spa Hotel Terme Venezia
Dear guest, Thank you very much for sharing your positive experience at Hotel Terme Venezia. We are glad to know that you liked the quality of our therapeutic mud therapy and the professionalism of our staff. Your words about Lidia, Manola, Matteo, Antonio, Federico and our entire team made us feel very proud. We are glad that you enjoyed the varied menus we offer every day and that our thermal pool contributed to your relaxing and wellness stay. We take note of your suggestion regarding the duration of the massage included in the package and ensure that we will consider making changes in this regard. Your satisfaction is our priority and your feedback is key to continually improving our services. We look forward to welcoming you again for another wellness stay at the Hotel Terme Venezia in the heart of Abano. Best wishes, Guest Relations Manager
Positives
Excellent gourmet cuisine at lunch and dinner and a great wine list. Treatments are well and efficiently organized. Large thermal baths that are still being expanded.Negatives
There is a backlog of renovations, especially in the rooms. The bathrooms are relatively new, however. The restaurant has the charm of a company canteen.Answer from Spa Hotel Terme Venezia
Dear Guest, We are delighted that you enjoyed our gourmet cuisine and extensive wine selection at Hotel Terme Venezia. We were delighted to hear that you also found our treatments well organized and efficient. Our goal is to offer you a truly exceptional wellness experience. Your feedback helps us improve our services. Please keep us updated on your future visits. We would be delighted to be able to offer you even better service. Your satisfaction is our top priority. Best regards, Guest Relations Manager
Positives
You don't need 3 meals a day. Grab breakfast dinner and enjoy Italy. And everyone at the hotel is great. Always ready to help. They respond to requests easily and quickly. Very tasty food. Many thanks to the chefs. In general, all people are in their place. Thanks to all))))))))Positives
Calm, clean, cozy, satisfying. Thanks to the service in the restaurant, especially to the waitress Tatyana, a bravo professional.Negatives
We need to improve the quality of massage, I can recommend Matthew and Lisa. Rooms with access to a roofing felt roof do not exactly correspond to a good rest; there is already a technology for covering them with odorless liquid rubberAnswer from Spa Hotel Terme Venezia
Dear guest, We greatly appreciate your review of your recent stay at the Terme Venezia Hotel. We are very pleased to learn that you enjoyed the calm and clean atmosphere of our hotel, and that the service in our restaurant, especially the professionalism of our waitress Tatiana, met your expectations. We would like to assure you that the quality of our spa is of the utmost importance to us and we will be sure to take your recommendations regarding Matthew and Lisa into consideration. We also understand your concern regarding the view from your room and are currently exploring ways to improve this aspect thanks to your valuable feedback. We look forward to welcoming you again to offer you another wonderful stay at Hotel Terme Venezia. Sincerely, Guest Relations Manager
Positives
Very nice hotel with friendly and very nice staff.Positives
Responsive staff, very hardworking and punctual. .Quickly respond to any requests. We are always ready to go to a meeting and solve a problem if it arises. Thanks a lot. One of these days we will come to you again.Positives
Fango very hygienic, food excellent Nice service in the restaurant: DanielaNegatives
Unfriendly in the restaurant: Sergio Bad massage 2 days of cold water in the pool, impossible to use - at reception they acted as if they didn't know anything about it, nobody was in the water! Few different underwater jets in the pool, poorly organized, only 3 working at the same time (outside).Answer from Spa Hotel Terme Venezia
Dear Guest, we thank you for reviewing our Hotel Terme Venezia and for the valuable feedback. We are pleased to hear that you enjoyed the cleanliness of our thermal muds and the excellent food, especially the service provided by Daniela. We take note of your comment about Sergio in order to improve our service. We are sorry for your unsatisfactory experience with the massage and the temperatures of the pool. We appreciate the time you spent writing this review and hope to welcome you back soon to our thermal center in the heart of Abano, where you can relax in the spectacular pools and the extensive green areas of our private park. Best regards, Guest Relations Manager
Positives
We had a great time with them. See you soon. Kind regards, Monika SoderPositives
Wonderful swimming pool, grotto, hammam, sauna, excellent food and a good opportunity to visit such cultural centers as Venice, Verona, Bologna, Padua.Positives
Great hotel. The location is excellent on a beautiful street next to a pedestrian street. Varied and tasty food. Lots of seafood, cheeses, fruits, vegetables. I recommend to everyone. The spa is open until 22.00, which is important. You can swim after dinner. This is not the case in all hotels.Positives
Amazingly good massage, VERY tasty food, overall a positive experience.Negatives
I really didn’t like two things, firstly, they allow you to enter the restaurant in outerwear, this is very unpleasant and, secondly, the staff in the restaurant is very unfriendly, especially the head of the hall, it seems that he doesn’t even know that people say hello!Answer from Spa Hotel Terme Venezia
Dear guest, Thank you for choosing Hotel Terme Venezia and for leaving your review. We really appreciate your positive words about our massage and fine cuisine. We are sorry to learn that you found the habit of entering the restaurant wearing outerwear unpleasant and that you did not feel the friendliness of our staff. We always try to maintain warm relations with our guests. Your comments will be taken into account to provide you with a better experience in the future. Thank you again for your valuable feedback and we hope to welcome you again. Sincerely, Guest Relations Manager
Positives
Right in the center.Food very good.The only thing is that there is a construction site outside until July 2020.I'll be back.Positives
Beautiful hotel with everything your heart desires. Beautiful spa area. If you like buffet-style food, this is the place for you.Negatives
Room was only heated for a few hours a day (in November)Answer from Spa Hotel Terme Venezia
Dear Guest, Thank you for taking the time to share your experience at our Hotel Terme Venezia. We are glad that you enjoyed our beautiful spa area and the variety of our buffet food. We are sorry to hear that you had a problem with the heating in the room. We will make sure to fix the problem as your comfort is one of our priorities. We hope that you will give us the opportunity to welcome you again in the future to offer you an even more relaxing and comfortable experience. Best regards, Guest Relations Manager
Positives
Good location. Quality food, good service.Negatives
Poor quality of massage..Answer from Spa Hotel Terme Venezia
Dear guest, Thank you for taking the time to share your experience at our Hotel Terme Venezia. We are glad that you liked our location, quality food and good service. We are sorry to learn that the quality of our massage did not meet your expectations. Your valuable feedback means a lot to us and will help us further improve the quality of our wellness services. Best wishes, Guest Relations Manager