references
Lilli I.
09.12.2018
Positives
Our spa treatment was very good, the price was right, we would happily do it again
Лиза Т.
01.12.2018
Positives
The hotel is wonderful, the treatment is good, the staff in addition to the restaurant is goodNegatives
Poor service staff in the hotel restaurant. Cleaners who did not wipe off the dust even once in 2 weeks and did not consider it necessary to leave shampoo.
Виктория И.
14.10.2018
Negatives
1—the pool around the edges is slippery with dirt, 2—the food is the same every day—rice and potatoes, but the meat is delicious. When you ask something in Russian, they look at you like you’re a scarecrow. They don’t know English. The main language is German, and at least burst. The drain in the shower stall is clogged, you take a shower in knee-deep water, / they asked twice, they finally came when we were taking a shower and didn’t show up again / I think that’s enough......
Igor K.
05.10.2018
Positives
Everything is good and correct. Purely. Cosy. Under the same roof. Aquaforum is great.Negatives
There is no information in Russian on costs and descriptions of procedures.
Peter H.
22.09.2018
Positives
All treatments are easily accessible and covered from the Hotel Pawlik. I personally doubt the effectiveness of the gas injections. Next time we might visit a smaller hotel. Kind regards from Peter Hentschel from Dreden.Negatives
Water aerobics was well chosen, but it was a bit quick to move on to the next exercise. I filled out a questionnaire at the Hotel Pawlik and handed it in there. The menu was almost too extensive and lavish.
Antje Z.
15.09.2018
Positives
The hotel in the charm of historic baths has its own parking space (included in the price). My room was clean, it was cleaned every day. The hotel's direct connection to the relatively new spa clinic and the Aquaforum is an advantage. I particularly liked the spacious open-air area that was separated off for hotel guests: a well-kept lawn on a shallow slope with plenty of loungers, parasols and direct access to the outdoor pool. In contrast to many other establishments, all meals are offered as a buffet of very good quality for the Czech Republic: in the morning everything that is usual such as eggs in different shapes, sausages, pancakes, various baked goods, a selection of cheese, cold cuts and jams, muesli components, various types of tea . A changing salad bar for lunch and dinner (at least 4 ready-made salads, plus various “build-your-own” components), cold and warm sections, fruit and small patisserie. Since it is a spa facility, the food is cooked with little spice and hardly any refinement, but always fresh. There are many different treatments of very good quality that you can also book on site. After the initial examination, you will receive your therapy plan with times and locations. You go to their stations yourself. The system is well organized and you can plan excursions if necessary. Františkovy Lázně is small if you are looking for peace and quiet (the entire spa district is traffic-free and nightlife is virtually non-existent) with classical culture (afternoon spa concerts, performances in the theater and various hotels, dancing twice a week in the "Pawlik") in beautiful surroundings (well-maintained parks). , is exactly right there. The audience age feels like it's 60+.Negatives
The almost arrogant manner of the staff in the restaurant, who only partially and poorly speak German, is very unpleasant: the service is limited to the constant clearing of the tables. Bored faces, no friendly greeting (after all, you spend several days in the house), inattention, no active service. For example, the GUEST has to contact the staff with drink requests for a fee (!!), even though the menu is on the table. It happened to me that my (repeated) order was still not fulfilled. Unfortunately, I had similar experiences with the staff at the spa clinic, although the departments are very different. Overall, I really enjoyed and enjoyed the applications. Human warmth and at least professional service in a Czech 4-star spa hotel were almost universally missing.
Galina C.
03.09.2018
Positives
Excellent treatment, excellent food. Stunning nature. Wonderful hotel. Responsive and friendly staff.Negatives
Dinner is very filling. Problems with overeating, because the food is very tasty.
Yekaterina G.
26.08.2018
Positives
Many thanks to the staff of the website sanatoriums.com for opening such a stunning hotel and resort in Frantiskovy Lazne for us 3 years ago. smooth operation of all site services. Great transfer. The hotel becomes more comfortable and beautiful every year, there are more services, both therapeutic and brightening up leisure time. The food is not just tasty, but very tasty, so keeping a diet is unrealistic. Chefs, and especially pastry chefs, are professionals. And pork is a plus for taste and a minus for your stomach and figure. The only thing that helps you stay in shape is procedures, spa water and outdoor activities. Bicycles, (albeit for a fee) swimming at any time, including water massages in the pool (included in the price of the tour, long-distance hiking. And there are plenty of such places in the Franzesbad area. In general, a hotel for those who love silence, the freshest air, nature and active recreation and preferably speaks German or Czech languages.Negatives
If you speak German and Czech, there are many and interesting excursions over long and short distances. They simply don’t exist in Russian. Or on foot with a “guide” through Lazne itself, of dubious quality. But it’s better to read it yourself. Excursions in Russian. for long distances they go mainly through Karlovy Vary, better quality if you agree, but it is expensive. If you are a very well-mannered person, tolerant, patient, discreet, smiling, in a word, sheer charm, then you will be able to achieve your goal in Russian, in sometimes arising problems at the reception, or in the medical center. If you suddenly meet one of your compatriots among the service staff (this does not apply to the waiters - they are smart girls), do not flatter yourself, the Soviet form of education and attitude towards Soviet residents and work will definitely manifest itself (in the form of a small, in their opinion, rudeness). But there are exceptions. So in terms of friendliness and friendliness of the indigenous people, there is more. It is better to go to the head doctor Robert Mikhalik right away with your diagnosis and recommendations from your attending physician. It will be easier for him to refer you for procedures.. He has no time to listen to you and about your ailments in Russian, and is no longer interested. Go to gynecologist Filippova also prepared, she will competently direct you to effective treatment, which has been worked out for centuries by local gynecologists. Read about drinking mineral springs in advance and find out which one is best for your illness. No one will explain this to you in Russian, and you will waste time. It is advisable to look at the map of the town where it is located.
Dr. U.
26.07.2018
Positives
We would be happy to book with you againNegatives
- the price initially charged by the hotel was a good €200 higher, so there were inquiries which were then settled in our favor according to the contract. - An individual spa service was charged upon departure, even though none was used, and the parking space was charged twice. Here too, everything was only properly regulated after our intervention.
Anna S.
03.06.2018
Positives
Quiet calm placeNegatives
procedures at 7 am are a little early. The food was basically the same, often from the previous day, only a couple of days it was very tasty.
Marianna .
21.04.2018
Positives
Good treatment, friendly honey. staff. Clean bed linen. Tasty food. Convenient location.Negatives
The rooms are very dusty, the dust cannot be wiped off at all, there is nothing to breathe....a nightmare... The shower, sink and toilet are not cleaned at all. We initially went into such a room and during the 2 weeks of our stay no one washed it. I’ve never seen anything like this before... They didn’t complain because the cleaning ladies there were very poor, I felt sorry for them. But management should check from time to time. In general, the hotel is so-so, nothing special. The clinic saves him, it’s convenient for people. Honestly, it's a pity for the money, it's not worth it...
Emilia B.
16.04.2018
Positives
The strongest medical base with a wide selection of procedures correctly selected by the competent doctor Anna Godosikova.. Excellent staff. : very friendly and polite. Good job by the reception managers. My room, which became my temporary home for the 25 days I stayed at the hotel, was cozy and clean. Thanks to my maid girls for this. The most gorgeous AQUAFORUM, which I enjoyed as a child. many many hours. The location of the hotel is also very good. My deepest gratitude to everyone who helped me regain my healthy sleep, energy and good mobility. Thank you, Pawlik.Negatives
I’ll write a little about the food... Buffet and a large selection of dishes... and no willpower to overeat. Accordingly, I gained weight and even active swimming did not help. And the kitchen needs to be tightened up a little: there were over-salts and other undesirable moments. Perhaps I have something to compare with. The waiters and other restaurant workers were friendly and active. Thanks to them for their good work
Эдина В.
26.03.2018
Positives
Good level of procedures.Negatives
Excellent work by the staff in the clinic and in the restaurant. Disgraceful work of the hotel staff. The number provided did not match the description and image on the website. The hotel does not meet the 4 star status. Shampoo and soap only on the day of arrival! Getting out of the shower is very dangerous for the elderly. My mother fell there and was seriously injured.
Vera F.
21.03.2018
Positives
I liked absolutely everything. In my opinion, this is a unique sanatorium in terms of comfort and availability of treatment.
Roza W.
20.03.2018
Positives
There is an excellent medical base here! I received a good package of treatment and I want to express my gratitude to all the staff of the clinic. I am especially grateful to my attending physiotherapist Anita Dvorkova: she is a SUPER professional!!! The hotel has a hospitable atmosphere. Thanks to everyone!Negatives
An important factor in medical institutions is nutrition! The menu is compiled correctly only on paper: illiterate and poor-quality preparation of absolutely all dishes!!! There were complaints..... nothing changed. The food does not correspond to the status of the hotel!!!
Lidia A.
11.03.2018
Positives
QUALIFIED STAFF, GOOD ATTITUDE, I ESPECIALLY WOULD LIKE TO NOTE THE STAFF IN MUD AND BATH TREATMENTNegatives
UNFORTUNATELY, THE QUALITY OF FOOD WISHES THE BEST
Viktor B.
26.02.2018
Positives
Everything is fine, friendly staff, there are no special complaints about the quality of treatment and accommodation. They accommodate reasonable requests, I will come myself and recommend them to others!Negatives
In room 311, the deficiencies in the sewage system (shower) were not corrected, the transom opens spontaneously, and please remove or move the shelf above the sink, I broke my forehead! Thank you?
Татьяна К.
26.02.2018
Positives
The holiday was a success. I liked absolutely everything. We booked the Pavlik Hotel using the website www.sanatoriums.com. Payment for the tour is on site upon arrival at the hotel. Good treatment. The treatment program was compiled by the doctor, all our wishes were taken into account. The number of procedures in the standard package is quite enough (so as not to overload the body). The food is varied and tasty, for every taste. The staff is responsive and friendly. In our free time we walked through endless parks and visited the aquaforum. There was no time to be bored. Some reviews wrote that it was boring, there were a lot of pensioners... so this is a sanatorium where people go to improve their health. The hotel offers excursions and evening activities. Sunday was a day off - there were no procedures, so it was time to visit neighboring towns. I really liked the city of Cheb.Negatives
- in the restaurant for lunch and dinner, all drinks were paid and the price was very high. Tea bag - 45 CZK. - the rooms are cleaned poorly, but not all of them. Our room was most often serviced by a woman who did almost nothing to clean (she just rearranged the blanket as she liked and never vacuumed the carpet). It’s good that she had a replacement, she cleaned just perfectly (it’s a pity that she rarely replaced))))
Olga K.
19.02.2018
Negatives
They changed the procedures due to renovations, without warning in advance.
Olga G.
14.02.2018
Positives
A wonderful hotel-sanatorium with a large medical base in two buildings. The hotel has a wonderful water park, which can be used from 9 am to 9 pm. We visited in January, so not all areas of the water park were open. There was a large sports pool (3 lanes), a pool with access to the street, a large warm pool in the form of a lagoon, a children's pool and a jacuzzi. The most important thing in the water park is warm (heated floors) and clean. The hotel has very friendly staff, always ready to help. Thank you very much honey. to the employees of the “kurklinik” for their positive attitude. The food is at a very good level. The hotel itself is very beautiful and cozy.Negatives
It looks like it's time to update the hotel's gym. The exercise machines are old, the exercise bike did not work. Room cleaning is not always good (vacuum cleaning is not done every day, etc.). There are no excursions in Russian. We were ready to go on an excursion in German, but it was cancelled. I highly recommend contacting companies in Karlovy Vary from Russia: Natali or Astra. We went on excursions that I booked from Moscow. We were very pleased.
S.
12.02.2018
Positives
We rested in the sanatorium for 2 weeks, in January 2018. We liked everything so much that we didn’t want to leave. The treatment is excellent. The attitude is wonderful. They drank different types of water. The iron source was especially helpful for me. My husband drank Glauber's water. It’s convenient that our Pavlik sanatorium also had a spring, so you can relax and drink some water between treatments. In addition to the basic kit, we took a cryosauna. You can lower the temperature to -150. A very effective procedure. Our meals were half board. Very comfortable diet, no rush, breakfast until 9.30, dinner from 16.30 to 18.00.Negatives
The treatment package included 2 examinations, but the doctor did not prescribe them for us, and we, fascinated by everything, did not ask. The doctor did not tell us about additional procedures. We then independently found out about the cryosauna. I would like the doctor to be more attentive. But this did not overshadow our treatment.
Aleksandr K.
05.02.2018
Positives
The mud baths offered to me replaced many small procedures that help improve the functioning of the musculoskeletal system, the genitourinary system and relaxation.Negatives
The apartments selected on your website were occupied, but several replacement options were offered and a compromise was found.
Natallia P.
30.01.2018
Positives
Thank you very much to the site, I really enjoyed the trip, wonderful food, good treatments in the fall, the location is gorgeous: air, forest... I want to cancel the convenient location of the Pawlic sanatorium and the covered passage from it to the Aquaforum. Very comfortable, you can swim at any time of the day. The Aquaforum is chic, thermal water, several types of jacuzzi, there was also an open-air swimming pool with thermal water. I would like to note that not everyone knows that tests can be done at the beginning and at the end of treatment for free. You just need to remind your doctor about this. The staff of the sanatorium and clinic are very attentive. If you have questions, it is better to talk to the team at sanatoriums.com before booking. I knew specifically which doctor I was going to and what he could recommend to me to improve my condition. Don’t be afraid to ask questions, read the price list of services offered as soon as you arrive, ask the doctor if you can get them. In general, study what procedures you are going for and then you are guaranteed professional and high-quality treatment and a wonderful vacation!Negatives
N
Liudmila M.
15.01.2018
Positives
We were at the sanatorium during the New Year holidays. We had a wonderful time. The staff is polite and attentive, many understand Russian. The deluxe room was completely satisfactory, large, cozy and quiet. I liked both the treatment and the food. Hotel guests can swim in the pool (Aquaforum) from morning to evening without any time restrictions. Aquaforum is connected to Cesarske Lazne by an underground passage, which is very convenient, because... there are carbon dioxide baths, mud baths and wraps and massage rooms. Everything is clean, no queues. Before this we had been to other Czech resorts, but we liked it better here and want to come again. Many thanks to all the hotel and clinic staff, good luck and prosperity.Negatives
It's more of a wish. In a restaurant, it would be wiser to reserve a table for the guest. When there are a lot of people, there are not always empty seats and elderly people with plates in their hands did not know where to sit.
Aliaksandr Y.
12.01.2018
Positives
Good food, well-organized evening cultural recreation, good work of the water park, good work of the restaurant and reception staff.Negatives
The Internet works disgustingly. The nursing staff works in a disorganized manner and is not attentive to the vacationers. The sanatorium organizes excursions disgustingly. There are no Russian-language excursions at all. This is very bad. There is no information about the healing properties of mineral springs. And the doctor didn’t even prescribe or mention them. This is also bad. There are no personal hygiene products in the bathroom.
Юрий Д.
18.12.2017
Positives
Good treatment, polite staff.Negatives
The hotel was undergoing renovations, you did not warn about this. Instead of the promised view of the park, I got a view of the backyard with construction workers and a drill. The trip was booked in the summer, and the November discounts, in my opinion, did not affect it. The food has gotten worse, it’s really bad with fish, they don’t know how to cook.
Helena .
17.12.2017
Positives
We were on holiday for the first time, we liked everything very much, we will be happy to come again.
В.
20.11.2017
Positives
I liked everything: treatment, food, location.Negatives
The booking stated that the price included laboratory tests and two doctor’s appointments. But in fact, the doctor took me once and did no tests. Only for an additional fee.
Y.
30.10.2017
Positives
The location of the sanatorium is excellent, it is located right in the forest. Indeed, many people write that Frantiskovy Lazne is a city-forest. Everything is very clean and cultured. Even though many sanatoriums (including Pavlik), buildings, parks are many years old, everything has been restored and order is maintained. Pavlik is convenient in that both the dormitory buildings, the medical buildings, and the swimming pool - water park are connected by a covered warm passage. You can walk everywhere in a robe, which is very convenient. At the same time, visitors to other sanatoriums who want to visit the Aquaforum are forced to change clothes to go outside. The treatment base is good, all kinds of balneo procedures, mud, wraps, gas injections, massages, electrophoresis, which you can learn more about on the sanatorium website. Many people understand Russian, many try to understand and help. The staff is friendly, the majority are German pensioners, because Germany is nearby. But who needs peace and tranquility after a noisy city - this is the place for you! If you want civilization and noise, you can always go to the cities of Germany or Prague. Take a tour or go shopping. We believe that in a sanatorium it is necessary to treat and restore the nervous system with calmness, which is what the Pavlik sanatorium and the resort itself - Frantiskovy Lazne - provide. I really want to come back!Negatives
The sound insulation is not of good quality, but this is most likely due to the age of the building. There is a persistent smell of fried onions and cooking in general in rooms overlooking the garden, and these are deluxe rooms. From 6 am, instead of the beautiful forest air, we breathed these “aromas” for 3 weeks
Igor S.
16.10.2017