references
Vladimir Zagrebelsky
12.04.2024
Positives
Pawlik is a great hotel! Very good location, everything is under one roof: restaurant, clinic, baths, mud treatment, and large swimming pool. We had renovated room with nice furniture and very comfortable beds. Treatment was well organized and always on time. Mineral spring water source for drinking is in the clinic and Aquaforum swimming pool, and is a big plus. Food in restaurant was very delicious, like home made, lots of choices of appetizers, soup, main dish, fruits and vegetables, deserts, and drinks. Beer (Kozel)and house wine (white and red) was included and served on lunch and dinner. Our doctor Anna Godocikova was great and really helpful! We are grateful to Hotel manager Martin Cabal to solve minor problems. Special thanks to Mai Chi Phamova at the front desk in the clinic who can speak fluent English and was extremely helpful with translation and communication with the non-English speaking staff! Overall we are very satisfied with service and treatment despite several minor problems and will definitely come again!Negatives
1. Personnel speaks mostly Czech and German, some speak Russian, however very few speak English. If you want to attract English speaking customers, you need to make sure your staff is fluent in English. 2. Room service needs improvement. Almost every day we had problem with house maids taking dirty towels but forgetting to replace same number of towels. Also they need to provide extra bar of soap (one for sink and one for shower) and extra body wash - not to wait to being asked House maids need to better clean sink and shower. 3. Building B does not have ramp on 2nd floor - for people with walker and wheel chair. My aunt walks with walker, she was taking lift to the 2nd floor of building B, however without a ramp she struggled with taking stairs to get to her room. Front desk should assign room for disabled people on 1st floor where they can access with walker or wheel chair without a problem.Answer from Spa Hotel Pawlik-Aquaforum
Dear Mr. Zagrebelky, Thank you for taking the time to write a detailed review about your recent stay at our hotel. Your feedback is highly valuable to us and helps us in continuously improving our services. We sincerely apologize for the inconveniences you experienced during your stay. Regarding the language communication, we agree with your observation that our staff should be able to communicate fluently in English. We will be conducting further training sessions for our employees to enhance their language skills. Regarding the room service and housekeeping issues you mentioned, we deeply regret the oversights and shortcomings you encountered. Your comments about inadequate towel supply, soap, and the quality of cleaning have been forwarded to the responsible team for immediate rectification. In light of your note about the lack of accessibility in Building B for people with disabilities, we fully understand the importance of this issue. We will be working on finding a solution to ensure that our guests with disabilities are fully accommodated and can comfortably access all our facilities. Thank you for your valuable feedback and the trust you have placed in us. We hope to have the opportunity to show you that we can offer a better experience in the future. With best regards, Hana, Spa Resort PAWLIK-AQUAFORUM
Leonore Rehda
18.03.2024
Positives
Very attentive and helpful staff. No waiting times for appointments for procedures.Negatives
Unfortunately, important procedures such as mud packs, CO2 baths, massages are no longer 20 minutes but shortened to 15 minutes. The quality and variety has decreased significantly compared to previous years.
Answer from Spa Hotel Pawlik-Aquaforum
Your feedback is very important to us and we take it seriously. We thank you for your patience and for allowing us to improve our services. If you have any further comments or requests, please do not hesitate to contact us. We are glad to be here for you. Hanka for Spa Resort PAWLIK-AQUAFORUM
Iuliia Symonenko
18.02.2024
Positives
Large, comfortable hotel. The food was excellent, but I didn’t have enough fish on the menu, since I don’t eat meat. High-quality room cleaning. The restaurant staff is very friendly and caring!Negatives
Among the minuses, hygiene products were not provided, we had to constantly ask for shower gel. And among the procedures I would like to note that manual massage is at the level of stroking, so next time I would replace this procedure with a more useful one
Mario Saager
17.02.2024
Positives
Many thanks to all the employees in the treatments, the room service and especially to the team around the head waitress Lucie Klesová
Ute Janssen
28.01.2024
Positives
I recovered very well, it is a place to relax, I can recommend it to everyone and I will come backNegatives
There are no disadvantages
Sergej Krieger
06.01.2024
Positives
I liked everything. The staff is polite and responsive. I want to go again.
Olga Lang
04.12.2023
Negatives
We were on vacation for the third time, and every year it got worse and worse. The food is monotonous, very little choice. And the room, we always buy Superior, and every year the room becomes more modest.
Irene Schwamm
06.11.2023
Positives
Friendly staff, good procedures.Negatives
Unfortunately, the mattresses are already worn out and need to be replaced.
Swetlana Rall
10.10.2023
Positives
Very clean, everywhere! Very polite staff, and the food is very good, a lot of delicious things and of course the nature is gorgeous, such fresh air, I just really liked Aguapark super! We are very satisfied.
Anatoly Malinovsky
22.09.2023
Positives
My wife and I are very pleased with our holiday and treatment at Pawlike. We are planning to come on holiday to Frantiskovy Lazne next year.
Виктория Ксешинская
03.09.2023
Negatives
I want to write a bad review about this sanatorium, the first is a dining room with a buffet, where flies land on the food, the products are all of poor quality, there is only gluten and pigs, they don’t know how to cook, I asked for a diet, three times they could not cook quinoa porridge for me , constantly quarreled with them, picked up E. coli there!!! None of the service staff speak Russian, except for the waiter girls from Ukraine, but they treated me well! The doctor was rude and not attentive to my condition, most importantly, she did not prescribe me mud wraps, which I found out about on the last day of my departure! The attitude was terrible, I constantly had to ask them everything, the staff was very rude and not attentive!!! I really regret that I paid so much money in advance and didn’t leave right away!
Nadezhda Jackson
08.07.2023
Positives
-The treatment program is quite intense. Everything in the clinic is clean and tidy. - a nice large forest park near the Pavlik sanatorium, where you can breathe in fresh air and have a good walk. - train stop behind the sanatorium, which is very convenient.Negatives
- without German and Czech, there is NO point in going to Frantiskovy Lazne!!! Few people know English well. They don’t want to communicate in Russian. This is very noticeable in our attitude towards clients. Unpleasant. If you don’t want to speak Russian, then learn English well!!! Or write on the website that without German and Czech you will not have a resort, but stress!!! They want to take money, but they don’t want to speak Russian. Many were unhappy with this. - rude attitude on the part of the service (after the USA this was very unusual for me personally) - the food is monotonous. Desserts are cheap. Everything is signed only in Czech, it is not clear what kind of food is on the buffet. - There are practically no air conditioners anywhere. If the days are hot, then the room is stuffy. -it is difficult to communicate with medical staff without knowledge of German and Czech. - honey The staff does not explain anything in terms of water: how to drink, how much, when. It feels as if they don’t know that there is mineral water there :))))) - in hotels from the working staff: be it a manager or a person at the reception: no one knows the answers to any questions. In short: a complete mess!!! And don’t touch the bullshit. Of course, the stress I received was more painful than the treatment.
Bril Zinaida
08.07.2023
Positives
Very good cuisine, attentive staff. Wonderful setting, beautiful parks with shady alleys. Wonderful water park and outdoor pool.Negatives
The medical staff is not attentive and unfriendly. The wishes and illnesses of the patient are not taken into account. I would not recommend this resort for older people.
Manya Feldman
29.06.2023
Positives
Clean, good food. Very polite and helpful staff at the reception. Amazing forest park, wonderful swimming pool. There is a train stop right on the hotel premises, which is very convenient. The transfer was organized perfectly. It’s just a pity that they didn’t warn that the arrival time of the car was announced the day before in the afternoon. We were very nervous because of thisNegatives
The problem of communicating with nurses when registering is that no one speaks Russian or English. There is no cooler in the pool, you need to take drinking water with you. The staff at the carbon dioxide baths are unfriendly and do not help you get in and out of the bath, which is very dangerous. For this reason, I was forced to abandon this procedure.
Dmitri Gott
26.06.2023
Positives
Beautiful hotel. There is table tennis, badminton and volleyball court. For children there is a playroom, a small playground, a swimming pool and a separate place for food for families with children. There is also a small corner with parrots, a rabbit and a guinea pig. Located opposite a beautiful park - great for walking. Nice, friendly staff during procedures. Many of them speak Russian. The Asian girl at the spa reception was professional and always ready to help. Good Thai classic massage.Negatives
- The first impression was spoiled by the fact that our booking differed from the details that the hotel management had. We booked for 3 people - they had two in their booking. We booked a 30 sq. m room and they gave us a small room. The price was also different - we were billed several hundred euros more for the room. Everything was adjusted by the fact that we showed the booking and were given a family room, the price was also changed. - The nurse was unfriendly and unfriendly. She also only speaks Czech or German well. A little English. We communicated in English. She didn’t give me any explanations about the hotel or where anything was located. The nurse made an appointment with a gynecologist, but did not explain that he would be my main doctor and prescribe other procedures. Therefore, I discussed with him only issues related to gynecology and then I had to go back and make another appointment with the doctor, wait in line, etc., to change the procedures that he automatically prescribed for me (outside gynecology). The gynecologist himself was friendly, polite, and spoke Russian clearly. I have good impressions of him. - At the spa reception, they also don’t give any explanations about where, what is located and how to get there, for example, I had one procedure performed in the city center, but no one told me about it or gave me an explanation of how to get there. -All signs, map, information about water, list of additional procedures - only in German and Czech, since “up to 10 people come to English or Russian speakers a year and there is no point.” Is it really so difficult to translate 3-4 pages of necessary information even for 10 people a year?? - There was no explanation of what additional procedures I could undergo. I wanted to sign up for a cryosauna, but I couldn’t, since it’s only at 9 a.m. and that’s it. Since I had procedures that could not be moved, I did not go to the cryosauna at all. I couldn’t purchase an underwater shower-massage, since this is the “main procedure” and cannot be combined with others. If it weren’t for an Asian-looking girl, I wouldn’t have been able to rest, since I always had to find out something - information that should have been given right away on the first day. This girl was the only one who spoke English and could answer all the questions in a friendly and understandable manner. All questions and misunderstandings were resolved thanks to her. -I don’t recommend taking a massage in a package, as it’s more like stroking. If you want a good massage, you need to buy it separately. Overall this hotel has a good concept. The nurse and many people at the spa reception (except the one I mentioned) need better training and need translation of the necessary information for each visitor. It is also necessary to establish a booking system so that there are no errors. If this is done, the hotel will reach a new level.
Valerii Hanziuk
20.06.2023
Positives
I really liked the hotel, located in a park area. Cozy, clean, excellent food, attentive staff. We recommend. Gorgeous pool! We are planning a trip in the fall) Thank you
Yuri Kogen
15.06.2023
Positives
The medical facilities are at a high level.Negatives
I stayed at the Pawlik aquaforum sanatorium in Frantiskovy Lazne, which is considered one of the best resorts. I want to say that I don’t even know where to start... 1. Doesn’t deserve 4 stars. Soap is not provided either in the rooms, or in the pool, or in the sauna (for which you have to pay separately and the price and conditions are constantly changing. The sauna is a separate conversation. This is generally a tough thing) 2. If you don’t know German and Czech, it’s better do not go to Frantiskovy Lazne. It is very difficult to deal with honey. Staff and generally with anyone in hotels. A lot of important information is obtained from the fact that you are not understood. As a result, for the most part you will not receive help. 3. It feels like everyone who works there knows absolutely nothing. Don’t expect that the conditions will be explained to you, and if you end up having to overpay for something, don’t be surprised! 4. The air conditioning in the gym does not work. It's very stuffy and no one cares. 5. They may turn off hot water for a day and a half and give no warning at all. 6. It would be possible to put a kettle in the room. I can list and list....there are a lot of inconveniences. The only good thing is the procedures. If only treatment is important to you, you will feel there just like in a hospital, well, certainly not like on vacation. Lots of stress :(
Franz Habicher
23.05.2023
Positives
Very pleasant stay with friendly staff and good treatments.
Olga Kuk
21.05.2023
Positives
Very nice hotel, the director doctor is very competent and helpfulNegatives
Unfortunately, some of the staff are not friendly during the various treatments
Irina Mannheim
27.03.2023
Positives
- Very good food (varied, healthy, fresh, lots of fruit and vegetables, delicious desserts) - unique bird corner with super cute "lovebirds" (Agapornis) - I could watch them for hours, it has a very positive and relaxing effect - very competent medical advice Mr. Dr. Kraus - the first time since I've been recovering in the Czech Republic (annually for 12 years) that the doctor took so much time for me! - very attentive and friendly service in the restaurant (especially the waitress Marina) and at the reception (especially Svetlana)Negatives
- There were music evenings during my stay (9 days), but unfortunately no dance evenings. In addition, the room where music was played was always full, so there was no room left. - The "Pawlik-Cafe" is very nice (electric fireplaces, great/elegant ambience), but unfortunately without any windows. I was pretty disappointed because I would love to look out the window and watch the sun, snow and nature while drinking coffee + reading a book... But maybe it's just me that values a beautiful view...
Franziska Kohlmeyer- Lemke
26.03.2023
Positives
The venerable old buildings have been renovated very beautifully and carefully (e.g. new, "antique" good quality brass taps in many rooms, ... very beautiful floral decorations, (rarely there was a plastic plant there)Negatives
As I learned, the staff comes from Ukraine and is paid very poorly. The services are well over 8 hours a day - now I understand the always stressed, rarely smiling staff. In the 2nd week the hotel was full of people. Although we specifically booked our trip in the preseason because we prefer to be with fewer people.
Paul Marquardt
27.02.2023
Positives
It is very impressive how professionally the spa treatments are carried out in all areas by the highly motivated employees. Whether massage, mud pack, foot bath, paraffin bath, inhalation, oxygen and CO2 treatment, water aerobics... we were treated excellently in all areas! There is also a fine restaurant and room service! The Hotel Pawlik and its spa department are definitely worth our long journey for a future spa treatment there!! As soon as you enter the reception area, you can see the high standard of this historically fine spa hotel! Gesa and Paul Marquardt District of Ahrweiler/Rhineland PalatinateNegatives
It would be desirable if some guests' attitude, demeanor and clothing at mealtimes were more in line with the standard of the house...
Evelin Heins
11.02.2023
Negatives
At first we didn't get the room we booked. Instead of 2 beds we received a 1 bed room. We then had to book a comfort room. Compensation would have been appropriate.
Walter Engraf
28.11.2022
Positives
beautiful hotel with a luxurious swimming pool complex, friendly and nice staff.Negatives
-the internet is very bad, even the premium package, -the procedures were offered only the cheapest, out of 14 procedures, only one massage, it is not possible to buy anything additional, all procedures are already taken -in the restaurant, if you get there at the last hour, then nothing from most dishes and there are no drinks, no beer, no wine, no cups for hot drinks and the drink machines themselves are already empty, if you are among the first to find a free table, you have to go through a whole quest
Irene Schwamm
27.10.2022
Positives
We were in the Hotel Pawlik for the fifth time. As always, we were very satisfied with everything this time. The staff is very nice and helpful. The hotel director is always praised. What is of course also great for our customers is that a lot of the staff can speak German and Russian. Of course that makes things easier 😅👍 The staff in the bar are super nice. But if someone likes to complain, he will find something everywhere. We were satisfied! Thank you
Aleksandr Massalitin
26.10.2022
Negatives
Poor cleaning, lack of detergents, incorrect information. Bad work by the doctor, we left early due to the lack of available means for treatment and general treatment for a common cold. There was no food day after day, one day it was fantastic, the next day there was nothing to eat. Absolute indifference to your problems at the reception desk.
Natalie Seidel
10.10.2022
Positives
-Staff from the spa clinic; -The food is well prepared, enough choice; -The applications. The sister of paraffin applications are very good, friendly, professional. -Cleanliness in the room;Negatives
very unfriendly and unprofessional reception staff. This ruins the first impression of the hotel. I booked the "Superior" double room, but was given a standard room. You should make sure yourself whether the room is right. At the reception you had the impression that the staff wanted to remain undisturbed. They preferred not to ask any questions from customers. You should also pay more attention to Corona rules
Paul Marquardt
26.07.2022
Positives
The women's team in the dining room was extremely courteous and considerate during this two-week treatment. The treatment by the highly experienced spa staff was also excellent for all 28 treatments. You can see the great professional and personal commitment of all employees to confirm the high reputation of the Pawlek spa hotel.Negatives
With regard to medical care, “expectations remained open”. My wife's shoulder pain that occurred in the meantime was not followed with the necessary attention. (Unfortunately, an independent presentation to the orthopedics department at the Marktredwitz Hospital was necessary). Although this was also the subject of the final investigation, a different final report was drawn up with the usual phrases and text modules. Unfortunately!! As the former chief secretary of a spa clinic in Bad Neuenahr, I see considerable deficits here.
abbas alaouie
12.07.2022
Positives
Thank you My wife and I are very pleased with our stay with you
Galyna Lavrova
12.07.2022