references
Positives
The ambiance, with its many pictures and fresh flowers, is very appealing to guests who appreciate this style. It's like a little journey back in time. A little tip from me: if there were an empty picture frame behind which guests could take a photo of themselves, with a small sign underneath that reads "Hotel Pawlik, I was here," it would be a lovely memory for the guests and a great advertisement for the hotel :-)Negatives
For guests with limited mobility or hip/knee problems, the (plenty of) seating, such as chairs, armchairs, and even the benches in the park, are very low, making it difficult to stand up. This also applies to some of the restrooms; there could be one or two more accessible ones in the building, slightly raised and with grab bars.
Answer from Spa Hotel Pawlik-Aquaforum
Thank you very much for your friendly and constructive feedback! We're delighted that you enjoyed our ambiance, and we're happy to welcome your creative idea with the picture frame – it's a truly wonderful suggestion that could bring great joy to both our guests and us. We also take your comments regarding accessibility very seriously. We are constantly reviewing opportunities for improvement to make the stay as pleasant as possible for all our guests. We hope to welcome you back soon!
Positives
Good treatment.Negatives
You have to walk a lot, I wouldn't recommend it to people with musculoskeletal problems. The food is monotonous, breakfast is a little choice. Lunch and dinner are not very tasty. Excellent dessert, fruit. Very friendly waitresses. As is the entire staff.Answer from Spa Hotel Pawlik-Aquaforum
Thank you very much for your feedback and recommendations! We are glad that you were satisfied with the quality of treatment and appreciated the friendliness of our staff. We will pass on your comments on the food to the responsible departments – it is important for us to constantly improve our services so that your stay with us is as comfortable as possible. We will be glad to see you again!
Positives
Lots of hiking trails, large swimming pool.Negatives
I have no negative experiences.Positives
I liked it I will go again with pleasureNegatives
No negativity it was good 👍 👍 👍Answer from Spa Hotel Pawlik-Aquaforum
Thank you very much for your nice review. We look forward to your next visit.
Positives
Nature, location of the hotel, food - everything is great! Wonderful medical staff, restaurant workers - no complaints, only words of gratitudeNegatives
I think that a 4* hotel should have quality tableware in the restaurant. Here, plates and glass bowls had to be checked before using them, because once I got glass stuck in my hand. The towels in the rooms are also very "tired". If you compare them with the sanatorium in Slovakia, where everything was impeccable, then the cleaning of the rooms was also more formal. And also - on your website it is stated that in the room we booked there is a bidet and a coffee machine (kettle), in fact there is none. I went to the reception, they told me that all this is in the room of the higher class. That is, in the Superior-A class room, the photos and description of the room do not correspond to reality. Sad!Answer from Spa Hotel Pawlik-Aquaforum
Dear Mrs. Kalinina, Thank you for your review. We are glad that you appreciated the beautiful setting, the location of the hotel, the food and the attitude of our staff. We are sorry to hear that you encountered some shortcomings. We will consider your comments regarding the restaurant, cleaning and description of the rooms and forward them to the responsible departments for correction. Thank you for your feedback - it is a valuable incentive for us to improve.
Positives
The food was simply wonderful, a large selection, varied and very tasty.Negatives
The staff is terrible, especially in the restaurant and at the Rezeption. Very rude, raised their voices, did not want to help or did not explain at all. I have never encountered such treatment of people. They came to clean the room every day but did not clean, only took out the trash, there were cobwebs everywhere. The toilet or the floor in the toilet were not cleaned, so I do not understand at all why they camePositives
We have been to the Pawlik-Aquaforum hotel six times already because we like it there. Thank you.Answer from Spa Hotel Pawlik-Aquaforum
Thank you for your positive feedback. We are very glad that you liked our hotel and that you enjoyed your stay with us. We hope that you will return to us again in the future.
Negatives
Suggested Improvements to the "Treatment Reception" Workflow Dear Spa Resort PAWLIK-AQUAFORUM team, I would like to share my perspective on improving the workflow process of "Treatment Reception." Currently, there seems to be room for optimization, particularly in the initial steps of patient processing. One potential improvement is allowing medical forms to be completed and submitted in advance. This would give nurses sufficient time to process the information efficiently and schedule doctor appointments more effectively. For example, although we arrived on Sunday at 14:00, our scheduled appointment for medical form completion by the nurses was not until 19:00—even after patients who had arrived later, around 17:00. Furthermore, our visit with the doctor was scheduled for Monday at 12:45, meaning we lost an entire day of treatment. I understand that doctors may have a busy schedule, particularly with patients who are leaving the facility on Tuesday, as we were. However, a more streamlined process could help ensure that patients receive timely care without unnecessary delays. Thank you for considering this feedback. I appreciate your time and any efforts to improve the experience for future patients. Best regards, Tache-Nicu BocanealaAnswer from Spa Hotel Pawlik-Aquaforum
Dear Mr. Bocaneala, Thank you very much for taking the time to share your thoughtful feedback regarding the Treatment Reception workflow. We truly value your observations and suggestions. We understand how important it is for guests to begin their treatments in a timely and efficient manner. Your idea of allowing medical forms to be completed in advance is excellent and aligns with our goal to enhance the guest experience from the very beginning of their stay. We are currently reviewing internal procedures and will carefully consider how best to implement improvements in the scheduling and intake process, particularly on busy arrival days. Your detailed example helps us better understand the challenges from the guest perspective, and for that, we are sincerely grateful. We hope to have the opportunity to welcome you again and provide an even smoother and more relaxing experience.
Positives
Everything was excellent: the hotel's location, the spa town, and the surrounding area. We will definitely visit this hotel again. Best regards, the Gaiser familyAnswer from Spa Hotel Pawlik-Aquaforum
We sincerely thank you for your positive feedback. It fills us with great pleasure to hear that you appreciated our hotel and enjoyed your stay. We look forward to the opportunity to welcome you again in the future.
Negatives
For three people, the room is extremely small, especially the bathroom, which is claustrophobicAnswer from Spa Hotel Pawlik-Aquaforum
We apologize for the misunderstanding regarding the room size. We recommend resolving this issue directly on-site next time; the reception staff will offer you a replacement room. However, we thank you for your feedback and hope that you enjoyed your stay despite this fact. We look forward to seeing you again sometime.
Positives
We were able to borrow a walker. There were lovely flower arrangements in the hallway.Negatives
When we booked House B, we weren't aware of the long daily walks we'd have to make to get to treatments and the dining room. This is difficult if you're not a good walker. The refrigerator in the room was so loud that I had to turn it off, otherwise I wouldn't have been able to sleep.Answer from Spa Hotel Pawlik-Aquaforum
Thank you very much for taking the time to share your impressions with us. We are pleased that you were satisfied with the opportunity to borrow a walker and the thoughtful design of our flower arrangements. At the same time, we regret that the long distances within the complex presented a challenge for you. We will examine how we can better inform our guests about the distances between areas in the future. We also take your comment about the noisy refrigerator seriously and will review this to ensure a more comfortable night's sleep. Thank you for your honest feedback. We hope to welcome you back soon!
Positives
I really liked it, the staff is friendly, the food is delicious, the rooms are cleaned well. Thank you very much 🙏Answer from Spa Hotel Pawlik-Aquaforum
Thank you for your review and for taking the time to share your positive experience with us.
Negatives
The cleanliness of the carpet is poor.Answer from Spa Hotel Pawlik-Aquaforum
We thank you very much for the positive feedback. It gives us great pleasure to hear that you appreciated our hotel and enjoyed your stay. We look forward to the opportunity to welcome you again in the future. Thank you for informing us about the carpet, we will take care of it immediately.
Positives
Good service, friendly staff, good food, good location and the rooms are also great. Thank youNegatives
Sorry but for a spa resort the sauna area is unfortunately very, very, very poor.Answer from Spa Hotel Pawlik-Aquaforum
Dear Mr. Rung, Thank you for your positive feedback on our service, the friendly staff, the location and the quality of our food. We are very pleased that you were satisfied with your stay. We regret, however, that our sauna area did not meet your expectations. Your comment is very valuable to us and we will take it into account when we consider how to improve our wellness area. We hope to welcome you back soon! Best regards, Hana, Pawlik-Aquaforum
Positives
Franzensbad and its ambience, the architecture and the journey through time, excellent quality of the concerts. Unfortunately the theater remained closed.Negatives
The room was very, very loud. You couldn't bend over the sink. As a vegetarian you often have to make do with side dishes and desserts. I would go back to Franzensbad any time, but never again to Hotel Pawlik! The partial body massages are very mediocre.Answer from Spa Hotel Pawlik-Aquaforum
We deeply regret to hear about your negative experience and sincerely apologize for any inconvenience caused. Your feedback is very important to us and we thank you for taking the time to share it with us. Your satisfaction is our top priority and we assure you that we will carefully consider all your suggestions to improve our service. Thank you for your understanding and support.
Negatives
We are totally dissatisfied: no suitable treatments; incompetent doctors; no one in the staff was willing to help us; in the restaurant every 14 days there was the same food, waitress and waiter were too loud when cleaning up; in the room many small and large defectsAnswer from Spa Hotel Pawlik-Aquaforum
Dear Mr. Semenov, Thank you for taking the time to write a review about your stay. We are very sorry that your experience did not meet the standards we strive to provide to our guests. We want to assure you that we greatly value and take our guests' feedback seriously. Your satisfaction is extremely important to us and we would like to find a way to clarify the situation and resolve any discrepancies. Please allow us to contact you directly via private message or email to better understand your concern and find a satisfactory solution. We apologize for any inconvenience and thank you for the opportunity to resolve this situation.
Positives
Everything was great! Excellent hotel with a good treatment base! Everyone is kind, polite, attentive and even caring! The transfer met us on time (as always, by the way), we were greeted kindly at the reception, the doctor prescribed the right procedures and was attentive, everyone in the SPA was professional, everything in the restaurant was delicious and the service was good, the maid made the room cozy and clean! And such a fabulous pool - Aquaforum!!! My friend and I spent at least three hours there every day!!! Enjoyment! I will live long with the memories and the desire to come back again! Thank you all for such a pleasure!Negatives
What negativity! There is none! Only positivity! Everything was great!Answer from Spa Hotel Pawlik-Aquaforum
Thank you for your feedback and for taking the time to share your positive experience with us.
Positives
Friendly staffNegatives
The room was not cleaned properlyAnswer from Spa Hotel Pawlik-Aquaforum
Thank you for your kind review and your positive assessment of our hotel. It is a great pleasure for us to hear that you enjoyed your stay with us.
Positives
My stay at the Pavlik sanatorium was simply magnificent. All the staff demonstrated a high level of professionalism and care. The food was varied, tasty and balanced. The treatments were carefully thought out and carried out with great care, which helped me feel a significant improvement in my well-being. The Aquaforum deserves special attention. The water is warm, there are many different massages, a steam room, a jacuzzi. I was very pleased with my stay and would happily recommend the Pavlik sanatorium to anyone looking for quality health improvement and a comfortable stay. Sincerely Olga Slevikmoen.Negatives
The beds are a bit narrow and the pillows are uncomfortable.Answer from Spa Hotel Pawlik-Aquaforum
Thank you for your positive feedback. We are very glad that you liked our hotel and that you enjoyed your stay with us. We hope that you will return to us again in the future.
Positives
The locationNegatives
Everything was negative and an imposition: the dirty room, the room itself was a converted junk room, the majority of the staff (apart from a few exceptions) were unfriendly and rude, hardly spoke any German or no German at all, the treatments were a joke, e.g. massages, which were at best a pampering, the water in the Aquaforum was too cold, from the afternoon onwards all the locals were there, etc. etc. the whole hotel is only geared towards Czech guests, there are only a few Germans there and they are treated like a necessary evil, the whole hotel is stuck in communism and to classify it as 4 stars is a bottomless disgrace. All in all a shabby and filthy building, the hotel is an exaggeration. The car park is occupied by around 76 cars with Czech license plates, there are around 8 German cars. We think that says it all. We will also rate you and the Pavlic in forums and warn interested parties against booking, you might as well throw your money down the drain. All of this is also a poor reflection on you as an agent.Answer from Spa Hotel Pawlik-Aquaforum
Thank you for your honest feedback. We are truly sorry to hear that your stay did not meet your expectations. Our goal is to provide each guest with a high quality and enjoyable experience. It appears that we did not live up to our own standards in your case, for which we apologize. We would appreciate it if you would give us the opportunity to regain your trust and provide you with a stay that not only meets but exceeds your expectations on a future visit.
Positives
The restaurant and the quality of the food. The aquaforum area, when it's not too crowdedNegatives
The hydrotherapy treatments are a disgrace. Facilities are broken, or unavailable due to insufficient staff and completely outdated when you are lucky enough to access them. Only one massage allowed per week. A sample of shower gel and a mini bar of soap for the whole week, in a 4* hotel. Too bad that the Management completely ruins the experience in a building that is prestigious.Answer from Spa Hotel Pawlik-Aquaforum
Thank you for sharing your review of your stay at our establishment. We are pleased that you enjoyed the quality of our restaurant and the Aquaforum area, especially when it is quiet. However, we are sincerely sorry to hear that your experience with the hydrotherapy treatments and bathroom facilities did not meet your expectations. Your comments on the facilities and the availability of the staff are taken very seriously, and we are actively working to improve these points. Regarding the bath products, we regret that the service provided was not up to the standard of a 4-star establishment. We will review this service to better meet the needs of our customers. We hope that you will give us the opportunity to regain your trust during a future stay. With our distinguished greetings,
Positives
Everything well organized, helpful friendly staff.Negatives
You can't call this a handicapped room!!! No doors that close themselves or sliding doors, or a handle to pull. The mirror in front of the sink is very high, the light switch is also too high. When I left the room, I was standing in the hallway with my wheelchair and the door in the room, and I couldn't pull it in either. Not a single treatment for my neurological condition!! No physiotherapy, no training in the gym, just 2 partial body massages!!! No baths or packs!!!Answer from Spa Hotel Pawlik-Aquaforum
We deeply regret to hear of your negative experience and sincerely apologize for any inconvenience. Your feedback is very important to us and we thank you for taking the time to share it with us. To handle similar situations more effectively in the future, we recommend addressing such matters directly. Your satisfaction is our top priority and we assure you that we will carefully consider all your comments to improve our service. Thank you for your understanding and support.
Positives
Cleanliness and nutrition.Negatives
The doctor was very inattentive. The appointment lasted five minutes. It seemed that she didn't even want to listen. The visit to the doctor was the most unpleasant thing that happened during the 12 days of staying at the sanatorium.Answer from Spa Hotel Pawlik-Aquaforum
Thank you for your feedback on your stay at our resort. We are truly sorry that you were dissatisfied with the doctor's consultation. Your comment will be forwarded to the management of the medical department for analysis and improvement of the quality of service. We strive to ensure that each of our guests feels attention and care. We hope that other aspects of your holiday, such as cleanliness and food, left a positive impression. We will be glad to welcome you again and will try to do everything to make your next visit as comfortable as possible.
Positives
good connection to the swimming pool, but a long way from House B. Food well organized, very variedNegatives
Reception was stressed, not very friendly, when exchanging money they didn't point out that it was not possible to exchange it back - who reads Czech signs anyway? So I brought home crowns and had to exchange them back at the bank at a bad rate. A long way from house B, which was very difficult for me as I am 80% disabled. Inconvenient room. Gerhard Bergauer, Kauerow1953@gmail.comAnswer from Spa Hotel Pawlik-Aquaforum
Thank you very much for your feedback. We are very sorry that you were not satisfied with our service. We strive to make every customer satisfied. You are right that building B is not suitable for people with musculoskeletal problems, in this case we always recommend building A. And we are very sorry about the misunderstanding at the reception, we will add a German text about the details of this service. We wish you a nice winter time and hope that you will honor us with your visit in the future.
Positives
We liked everything very much. We would love to come back and will recommend you to others.Answer from Spa Hotel Pawlik-Aquaforum
Thank you very much, we are very pleased that you enjoyed your stay with us and we would be happy to welcome you again.
Positives
I stayed for one week from 10/27 to 11/03/2024 in a single room with a balcony in building B. I will note the following from the good: 1. Proximity to the German border, since I was traveling from the very south of Germany. 2. The springs really improve health, I tried everything.Negatives
It is necessary to know from the very beginning that all "sanatoriums" in the Czech Republic are 90% financed by the state. This means that the overwhelming majority of guests are sick elderly Czechs, mostly women. There are some Germans, again very elderly, who in turn are also somehow paid for by their Krankenkasse. Accordingly, such a starting position affects the quality of food and procedures. It is obvious that the management is trying to maintain the previous level and probably for those for whom almost everything is paid for by the state, such a level of service will seem excellent, but for me, as Selbstzahler, it was not enough.Answer from Spa Hotel Pawlik-Aquaforum
Thank you for your honest feedback. We are truly sorry to hear that your stay did not meet your expectations. Our goal is to provide each guest with a high quality and enjoyable experience. It appears that we did not live up to our own standards in your case, for which we apologize. We would appreciate it if you would give us the opportunity to regain your trust and provide you with a stay that not only meets but exceeds your expectations on a future visit.
Positives
Lovely hotel, lovely guests, lovely polite helpful stuff. Atmosphere is very relaxing. I loved food a lot.Negatives
It's difficult that all information is in German and Czech. English would be very helpful. In the restaurant would be nice to have indication if dish is vegetarian or not, I always got a responces but had to ask.Answer from Spa Hotel Pawlik-Aquaforum
Thank you very much for your feedback, which is very valuable for us to continuously improve our services. We absolutely understand your comment about the language barrier and the unavailability of all promotional materials in English. Our clientele consists of 97% Czech and German clients. Although we take the utmost care of all our clients, even those who speak other languages, we do not have all the information available for them in these languages. Thank you for your suggestion, we will certainly think about it again so that we are as open as possible to all our guests. Thank you for your understanding.
Negatives
The doctor is not attentive, does not listen, gave me procedures that are not allowed, cryotherapy, mud, hardware lymphatic drainage. As a result, I ended up in the hospital with high blood pressure 170/130, in the records the pressure is 170/130 and he said 170/100. I barely got home, now I have problems. The food is monotonous, and not very tasty. The room does not answer 4 *Answer from Spa Hotel Pawlik-Aquaforum
Thank you for your honest feedback. We are truly sorry to hear that your stay did not meet your expectations. Our goal is to provide each guest with a high quality and enjoyable experience. It appears that we did not live up to our own standards in your case, for which we apologize.