references
Anatoliy Malyuzhynskyy
23.10.2023
Positives
Everything is good except food.Negatives
There is no type of muesli for breakfast. There is honey. One week there were only sunflower seeds. By the second week even they disappeared. Dinner soup made from powder. Ordering food is terrible. The potatoes are undercooked. Powdered puree. Once in 2 weeks they gave me fish. Horror, not fish. My wife tried it a little and immediately ran to the toilet. I threw it all up
Norbert Schündeln
22.10.2023
Positives
Everything was very pleasant. Thanks for that! We would be happy to come back to you soon, perhaps with door-to-door collection.Negatives
Loading heavy suitcases into our car in front of the hotel was not easy for old people. Our punishment from the police: 500 crowns. A pity. It was only 5 minutes.
Tatjana Kramer
18.10.2023
Positives
🌟🌟🌟🌟🌟Special thanks to the Nutritionist for his politeness and attention, the service in the restaurant Tatyana and Samuil for their service and accuracy🌟🌟🌟🌟🌟
Ingrid Schröter
18.10.2023
Positives
The Hotel Savoy is a very nice, well-kept hotel, the rooms were well equipped and it is particularly impressive due to its good location. The treatment rooms were state of the art and the treatments were also very contemporary and pleasant.Negatives
Unfortunately, the organizer's organization was poor. There were major complications upon arrival and the arrival was significantly delayed. The staff on site were in no way affiliated with the organizer and simply stated that they were not responsible. The information about the applications and payment were absolutely not satisfactory. In the event of such a delay, accommodation would be expected.
Doris Zenzius
07.10.2023
Negatives
Incorrect and incomprehensible invoice to our disadvantage!!! It was only corrected upon strong request. No or inadequate instruction (severe language difficulties) from reception. Breakfast was very monotonous.
Ludmilla Fetsch
01.10.2023
Positives
I would especially like to thank the treating doctor Tachieva Amulang, very competent, takes a lot of time for patients, with a lot of heart, highly recommended, very friendly. I am very pleased. We will be back.
Ilse Berg
29.09.2023
Positives
Overall satisfied. The staff was very friendly and accommodating. Very good service . Thank you ! Berg family
Bernd Kolbinger
25.09.2023
Positives
Breakfast and beds very goodNegatives
Information folder would be desirable
Ursula Nübel
25.09.2023
Positives
A pleasant spa hotel. The staff is very friendly and tries to help with requests and questions. Cleanliness and hygiene very good. The location of the hotel directly at the spa park.Negatives
There could be more vegetarian dishes and the food could be a little lighter. The selection of cereals was also limited at breakfast. Bowls too small for real muesli. The influence of nutrition on health should be made clearer by a spa hotel.
Johann Schneider
24.09.2023
Positives
We can only say thank you to the bus drivers who took us to the Czech Republic and back. We were met and accommodated quickly and without delay. The appointments that the doctor determined for us worked well for us, I hope they will be useful. The hotel is very well located, clean and comfortable. The Internet works better than in Germany, even on the street the connection is via Wlan. The food is varied. The pool and sauna were open from 16:00. Thank you very much, we will use the services againNegatives
What can be improved is that many of the staff have poor command of languages, they cannot speak German, Russian or English, especially at the reception. There is not enough fish on the menu. In our opinion, it was not necessary to serve hot food in the evening. And lastly, the cleaners use chlorine preparations when cleaning. It smells both in the room and in the corridor. Even freshly washed cups, if they are still hot, smell of chlorine. This is poison!
Ursula Elsholz
19.09.2023
Positives
The positive thing to report is that, on the one hand, the doctor was very good and prescribed the right treatments for me, and the staff were also good. Thank you for thatNegatives
The food, if you didn't get there for breakfast until around 7:30 a.m., had a bad chance, because rolls were no longer available at that time, or only with grains, which unfortunately not everyone can or is allowed to eat for health reasons. Dinner wasn't okay either, except for the last evening on September 8th, 2023, when it was really tasty. Even the service often left something to be desired, due to good appetite, etc. you could hardly hear it, or not at all. Since it wasn't my first time in the Czech Republic, I can easily rate individual hotels that were significantly better (the food) and were not 4-star hotels. I was in this hotel for the first and last time. As I said, the applications were all good. It's also sad to find out that many of the staff didn't understand a word of German, I've never experienced anything like that even in Turkey.
Karin Flister
18.09.2023
Negatives
The evening menu needs to be improved. Too much mashed potatoes, little variety and almost always only half cold.
Betty Gottschalk
14.09.2023
Positives
House to house transfer is good, although the tours could be even more optimal to minimize sometimes very long detours. The minibuses are good, but people with walking difficulties find it difficult to get in, a little kick in the car could help :-)Negatives
Bathrooms and toilets often lack grab bars for people with restricted mobility.
Tatiana Petrova
13.09.2023
Negatives
The HOTEL is not suitable for single people with a rollator. We were moved to a 3-star hotel; there was also no opportunity to receive any procedures because of the stairs leading to the nurse. I was not refunded the difference in payment for my stay. I think that I was blatantly robbed. Your company did not send me an email about the departure time. I am very disappointed with my trip and will no longer be in contact with your company.
Ehrenfried Hocke
11.09.2023
Negatives
Only one coffee machine - rush. For beer and wine, tokens could be issued at the registration desk, this would relieve the burden on wait staff in the restaurant.
Galina Dubynin
03.09.2023
Positives
The food is very tasty and the dishes have hardly been repeated in two weeks; compared to the last time, they added ice cream to the menu. A lot of fruits. The staff in the restaurant is very friendly. The medical staff, without exception, are all very friendly. Everyone at the reception is very nice, always smiling and friendly. Even this incident with payment, the girl was kind, I can’t say anything, maybe she’s bad at math, I don’t know, but we got a good stress.Negatives
We checked in on August 20, since our room was not yet ready, the carpet was being cleaned, and we were put in another room. We understand... there are all sorts of circumstances. Although it was annoying, since we didn’t unpack our suitcases. On the third day, Tuesday evening, we checked into our room and were very happy because we were finally able to unpack all our things. And most importantly, there really was no smell of carpeting, which cannot be said about the previous room (when entering, at least cover your nose, then you get used to it). I want to say that we are not picky, and we turn a blind eye to many things, and I never write reviews, even if there are some problems. But this time it was too much. Bed linen is not changed until you ask at the reception, and this was not only the case with us (we heard the same thing from other people). The rooms were cleaned terribly, one might say that they didn’t clean them at all, they only pretended to. On Friday, September 1st we went to the reception to make the payment (Kurgebühr). But in the morning we already heard a story that one couple went to find out how much they had to pay, they were told one amount, while they went up to get the money, they were already told the amount was more than double. They didn’t pay and decided to sort it out after lunch. Like everyone else, we think that it only happened to them, and it won’t affect us. But that was not the case.... At the reception, a nice girl asked in what currency we would pay (we said, in euros), looked at the computer and wrote on a piece of paper the amount 1011, - I asked again with big eyes, IS THIS in euros?. She smiles sweetly and once again counts something while looking at the computer and writes 937, “I spent 20 minutes trying to prove to her that we had paid for everything and that upon check-in they confirmed that the payment had gone through. But it was useless.... I go up to the room to get the phone, come back, and she already gives me 3 sheets printed with all the calculations, and that we still have to pay 937 euros. I show her on my phone all the documents and the bank statement that we transferred. She then offers me to send these documents to their hotel’s E.Mail. At that moment, another girl came out of the next office (I believe she heard our showdown), came up and asked for the room number and last name, looked on the computer in 2 seconds, asked whether we used the minibar or not and showed 1560 CZK. I ask, is this what we have to pay? (I already agreed to pay this amount, since it is several times less than 937 euros.) She says, no, you don’t have to pay anything, since you have this amount left (as if it were in reserve) and this is enough for kurgebühr. She printed out the papers for us, hands them over and says, this is for you, that you don’t have to pay anything. We went for lunch, but after everything I had experienced, “I couldn’t put a piece in my mouth,” I was shaking all over inside. And I thought, what a blessing that we dealt with this issue a day earlier, I can’t imagine what would have happened if we had done this on Saturday when leaving, when the main staff had a day off. Moreover, I didn’t have that amount of money with me. On Saturday we go to hand over the keys and they tell us you have to pay for water from the minibar, I explain that we never use the minibar. I understand it’s a trifle, but it was a matter of principle. We go up to the room, I open the refrigerator and I see that one bottle is missing, although when leaving, I checked everything and it was there. They show me that it is already on the table and is not complete. I explain that we didn’t touch them at all, I’ll pay, but this is not normal... Although a couple of days after we moved in, when we were putting our things in the refrigerator, my eyes caught what was in the bottle that was standing in the door, a little less water than there should be. I thought maybe that’s how they pour it. I can’t say who drank from the bottle, either it was the workers who were cleaning the coating, or a technician, or it was left over from previous vacationers and no one looked. After this incident, I now understand that before entering the room, you need to thoroughly check whether everything is in place. This is our second time at this hotel, but there has never been such a mess before.
Bärbel Müller
08.05.2023
Positives
The treatments were all great.Negatives
During my stay I only sat at the table with Czech guests. Didn't understand anything. I'm very sad about that. That damaged my soul even more, because I actually took this treatment on the advice of my neurologist.
Karl-Heinz Küttner
10.04.2023
Positives
Initial examination, treatment mainly in the morning, room service excellent
Sonja Ratmeier
14.03.2023
Positives
Very good and friendly doctor, the treatments were appropriately selected and well structured. Everyone was very friendly and helpfulNegatives
Personally, I missed a fitness room because I couldn't go into the water and would have liked to do something for my body in other ways. The tables are cleared too quickly - when you caught up with the buffet, the plates and cutlery were already cleared away
Oksana Sternbeck
19.01.2023
Positives
The positive thing is that treatment and living alone in a hotel. You don't need to go anywhere.Negatives
The price-quality ratio does not correspond, the level of a 3 star boarding house. There has been no renovation for a long time, the whitewash is coming off. Cleaning starts at 7 o'clock, so if someone wants to sleep longer, the cleaner who vacuums the hallway almost every day won't let them. The food is nowhere near the standard of the 4th hotel. I will not recommend this hotel any further.
Mahdi Siavoshi
29.11.2022
Positives
I bought it for a relative. I liked everything. Thank you
Olga Müller
29.08.2022
Positives
My mom spent 14 days in the hotel, the treatments were great, her wishes were taken into account, she recovered very well 👍 The room was a dream The staff were very friendly and accommodating Overall, she had a good rest 🤗Negatives
The hotel is not suitable for disabled people, you should perhaps add that in the hotel description ☺️ My mom was with a walker and the first obstacle was a steep staircase to the elevator, and she had to use the stairs again and again for the applications.
Helga Felsch
24.08.2022
Positives
Friendliness and the treatments were very good, as was the cleanliness of the entire hotel.Negatives
The dinner left a lot to be desired. There was almost always the same type of meat. Vegetables were completely missing. There wasn't enough fruit. Anyone who came a little later was left behind. It wasn't restocked either. The empty plates were cleared away far too quickly, so you couldn't eat in peace. Even over people's heads were cleared. I wouldn't recommend the hotel.
Jutta Voigt
23.08.2022
Positives
The staff is very friendlyNegatives
The hot dinner was a disaster. It didn't taste good at all. Not varied at all. And very tight. Then there were the same salads almost every evening. The fruit was cut, which didn't look good. If you weren't quick enough, certain types of fruit were gone and weren't replenished. The clearing away happened while we were still eating, which indicated a disturbance. The staff reached over your food to get to the dirty dishes. The chair was literally pulled out from under your bottom. As a result, the comfort was lost and a certain unrest arose.
Edeltraut Schweda
19.08.2022
Negatives
Stairs to the restaurant / elevator II (access to the room)
Irina Wanner
10.04.2022
Positives
All in one a great stay. We will be back definitely.
Peter Eulitz
04.04.2022