references
Positives
We stayed at the Hotel Corso from October 16th to October 25th and were very satisfied. Everything was very good: the professional medical staff, the food was also good, very friendly waitresses. There were also very nice people at the reception who were always helpful. Thank you and see you soon.
Positives
The hotel is located very close to the springs, within walking distance, which is a big plus. The staff is friendly and smiling. Good, varied food. Excellent pool with saunas. Excellent medical staff, large selection of treatment procedures.Negatives
We didn’t find any cons, although this is our second time staying at this hotel.Answer from Spa Hotel Corso
Госпожа Тетерина, Спасибо за прекрасный отзыв, который мы очень ценим и который продвигает нас вперед в том, что мы делаем в настоящее время. Мы с нетерпением ждем вашего следующего визита Желаю вам хорошего дня Ленка Собкова
Positives
The hotel is wonderful!!! We really enjoyed! The food, the staff, the decor are all top notch. We will definitely come again.Positives
Good quality renovation, friendly people and great locationPositives
We rested in October 2022. The weather was beautiful, golden autumn. We took a hotel and 2 meals a day. Luxury hotel. Everything is new, the design is thought out to the smallest detail. The hotel has everything you need for life. The staff is very friendly, everyone speaks Russian as well. The pool is small, but there are very few people and we were almost alone there for 3 days. 2 saunas and Turkish hammam. You can drink tea, cold water. The hotel is luxurious. I recommend to everyone. The atmosphere in the hotel is very friendly and family friendly.Negatives
There is a very unfriendly woman working at the front desk. Food has become worse compared to April.Answer from Spa Hotel Corso
Госпожа Лешкино, спасибо за ваш отзыв. Я обсужу все со своими коллегами, как мы обсуждали, когда вы уезжали. Хорошего дня Ленка Собкова
Positives
We had a very good rest and treatment, many thanks to all the staff of the sanatorium! We were treated with great attention and understanding, from the reception to the technical staff! You can approach any question, there is always the right answer! The medical department is above all praise, friendly, cheerful and always with smiles, they will always fulfill all your wishes! We come to Kalovy Vary for the 4th time, we have never seen better treatment. Weather, water and positive emotions, that's all you need for a wonderful holiday! We got it! We wish the entire team to remain as friendly, we will definitely come to you! Helens, Ida, Ivanka, wait for us!Negatives
There are a lot of young people with small children, we think it’s too early for them to come here!Answer from Spa Hotel Corso
Уважаемая госпожа Гаврилова, Спасибо за ваш прекрасный отзыв, который мы очень ценим и который продвигает нас вперед в том, что мы делаем в это трудное время. Мы будем рады видеть вас во время вашего следующего визита. Мы предупредили ваших соседей, я думаю, что это было совершенно исключительное и удачное событие, что у нас собралось так много маленьких детей в одно время. Желаю вам хорошего дня Ленка Собкова
Positives
We stayed at this hotel for the second time this year. The biggest plus about this hotel is the staff, especially in the treatment department. Always in a good mood, with a smile, ready to help and explain. Thank them very much for this atmosphere!!! We will definitely come back again.Positives
Everything was at the highest level, we will definitely return to this hotel.Positives
Great hotel, great service, great treatment, great food. For everything only ++++++Negatives
NoAnswer from Spa Hotel Corso
Господин Богдашин, Спасибо за ваш отзыв, который очень ценится и очень важен для нас. Мы будем рады услышать вас в будущем Желаю вам хорошего дня Ленка Собкова
Positives
The hotel exceeded all expectations, the hotel is small, so from the first minutes you can feel the family atmosphere. The rooms are bright and comfortable. In the restaurant, the chef works miracles, and always smiling waiters serve these fabulously delicious dishes to the tables. At the reception you will receive an answer to any question. I especially want to thank the girls of CPA procedures, Yanochka, Lenochka and Ida, professionals with a capital “P!” Massage also has no analogue! Thank you very much for the wonderful atmosphere!!!Negatives
What I would like from the cleaners is not “wild” apologies, but simply a normal approach to their work.Answer from Spa Hotel Corso
Г-н Kuhlper, Спасибо за ваш отзыв, который очень ценится и очень важен для нас. Мы будем рады услышать вас в будущем Желаю вам хорошего дня Ленка Собкова
Positives
The treatments were great and so was the team in the treatment area. Competent, friendly and always cheerful - very nice!! The location of the hotel is perfect once you check in. There are 2 parking spaces for check-in and check-out, with the remaining risk that they will be occupied. The journey with your luggage is not far and it is advisable to have one larger piece of luggage if possible and not several. But you are right in the center. The routines in the hotel sector are not completely established. Sometimes this, sometimes that, is missing from the buffet, sometimes people forget to clean the room or change the towels, even though they should be there. Sometimes there are fabric table runners in the evening, sometimes not. Even the table manure buckets at breakfast were only brought to the table twice - why? This is somewhat arbitrary. Not a big deal, but unnecessary. There is still room for improvement when it comes to eating. Both at breakfast and at dinner. Sometimes really good and sometimes a bit strange. Overall, the hotel is very well maintained, clean and new. It is small, but very tastefully decorated and the spa area is also impressive. We really liked it and the little things are a shame because they detract from the perfect impression.Positives
The kitchen (the cook) has a quality like 5 stars. Unique and superbly prepared and served. The ambience of the hotel is very tasteful and with great attention to detail.Negatives
A bathtub shower cannot be used by older spa guests. No grab bar, no non-slip bathtub floor and a shower and shower fitting that cannot be handled. Everything new - but not suitable. The room service wanted to work (Mon. Tuesday) around 1:30 p.m. - at this time it is lunchtime for older peopleAnswer from Spa Hotel Corso
Herr Graupner, wir danken Ihnen für Ihre freundliche Bewertung, die wir sehr zu schätzen wissen. D Wir freuen uns auf Ihren nächsten Besuch. Ich wünsche Ihnen einen schönen Tag Lenka Sobková
Negatives
As for the food at the hotel... I would like more variety at breakfasts and at dinners it would be advisable to supplement them with vegetable saladsAnswer from Spa Hotel Corso
Госпожа Гаврино, Спасибо за ваш отзыв, который мы очень ценим. Спасибо за совет о разнообразии блюд и салатов. Мы с нетерпением ждем вашего следующего визита. Хорошего дня Ленка Собкова
Positives
I like everything very much, we will come again and againNegatives
NoAnswer from Spa Hotel Corso
Уважаемый г-н Баум, спасибо за ваш отзыв, который мы очень ценим и который продвигает нас вперед в том, что мы делаем в эти трудные времена. Мы с нетерпением ждем вашего следующего визита Хорошего дня Ленка Собкова
Positives
The treatment and service in the medical center is excellent, 5+ for everyoneNegatives
The food is very mixed, Coffee and juices are of poor quality for such a hotel, There is almost no dairy for breakfast, Rating 4 with a big minus, Helped by the service staff,Answer from Spa Hotel Corso
Уважаемая госпожа Гуревич, спасибо за вашу оценку, которую мы очень ценим. Что касается ассортимента завтраков, то всегда можно договориться с нашими коллегами об индивидуальном составе вашего завтрака. Общий ассортимент на шведском столе только базовый. Мы с нетерпением ждем вашего следующего визита. Желаю вам хорошего дня Ленка Собкова
Positives
We vacationed in September with my husband at the Corso Hotel. We have been in love with Karlovy Vary for a long time, and we fell in love with the hotel from the first day. Stylish, cozy, with a homely atmosphere and very friendly staff. We would especially like to mention the head nurse Ida, so caring, competent, and It’s worth a lot to just meet a good person. Also Lena and Yana, they were very welcoming and did the procedures efficiently. They were all in the morning, giving a positive vibe for the whole day. Stefan from the reception, a very friendly and competent worker. In the restaurant, everyone is very friendly, and all issues were resolved instantly. A separate song is the cook, and dinner, just a ceremony, not a dinner. Six courses of dishes, and everything is perfectly tasty. Never got up from the table hungry, and especially with a heaviness in the stomach. A separate special for the cook gratitude. And we really enjoyed communicating with the director of the boutique hotel, Lenka. Always in a good mood, always with a sincere smile, and with respect for the hotel’s clients. It was very difficult to leave our beloved city, and now our favorite hotel. Sanatoriums gave us a free transfer We were met at the airport exactly and on time. The only unpleasant aftertaste left was from the transfer that we ordered for the return trip. The very time of arrival of the transfer was later, and the driver was late, not much, but we were nervous and did not know what time he would arrive. And the driver himself did not communicate correctly. To summarize: we will definitely return to Vary and to this hotel. In addition to our review, we would really like to mention Ivanka, who gave us a massage at the Corso Hotel. I don’t remember such a professional and high-quality massage in a hotel. Special thanks too. Oleg Usyskin and Inna Karanidi.Positives
Very nice hotel where you feel comfortable. Clean.Negatives
Unfortunately we had booked a different room category. The organizer wanted to take care of it, but he didn't. Some dishes were missing from the buffet; Too bad, it's just a matter of attention. The coffee is not good, hardly any tea. Can also be improved, at least teapot.Answer from Spa Hotel Corso
Sehr geehrter Herr Dormula, Vielen Dank für Ihre Bewertung, die wir sehr schätzen und die uns weiterbringt. Wir möchten uns nochmals entschuldigen und hoffen, dass wir bei Ihrem nächsten Besuch die Dinge wieder in Ordnung bringen können. Ich wünsche Ihnen einen schönen Tag Lenka Sobková
Negatives
I visit Karlovy Vary every year and the hotel room was always provided in accordance with the reservation. This year I booked 2 beds in room 26m with a view of the courtyard, and was assigned to the Attic room 22m with a view of the city, meaning the room did not match my reservation. On September 6, the day of my arrival, the administrator Sergei registered me; the room was registered in my name and he could not change it without the manager Sobkov. Manager Sobkova studied the booking program for a long time and sent the administrator with me to room 306, which was occupied. Sobkova went home without resolving the issue with the number. Then the administrator Sergei offered to spend the night, in the morning the room would be vacated, cleaned and ready for check-in, and I believed. But in the morning there was already another administrator Stepan, who in a rude and aggressive manner made it clear that the number was provided to me and what complaints there could be, this put me in a state of shock, I realized that it was better not to deal with this person, it was more expensive for myself. This is a blatant case where the hotel did not fulfill its obligations to the client. Manager Sobkova in a video advertisement for the hotel says: we will try to fulfill any of your wishes. But you, Mrs. Sobkova, do not fulfill your direct obligations to the client. You are conducting business deceitfully and not honestly. There were a lot of noisy events in the city, which interfered with the rest. the hotel has not fulfilled its reservation obligations, which is contrary to the Resort Service.Answer from Spa Hotel Corso
Уважаемая госпожа Букша, Мне очень жаль, что вы были недовольны нами. Все ваши проблемы решались честно. Вам было предоставлено 2 типа комнат. Вы сказали, что подумаете об этом. К сожалению, мы слишком долго ждали вашего решения. Я поддерживаю постоянный контакт с обоими коллегами и несколько раз проверяла, приняли ли вы решение. Мой коллега подтвердил, что он говорил с вами и что вы сказали, что останетесь в комнате. Мне еще более жаль, как я уже писала и говорила вам, что мы виделись несколько раз в день в отеле, и ваш номер был напротив нашего офиса, и вы ничего не сказали. Мы могли бы избежать вашего негативного отзыва, потому что мы стараемся удовлетворить каждого клиента, даже если иногда это действительно трудно. Хорошего дня Ленка Собкова
Positives
Very cozy hotel. Excellent team of nurses doing procedures. Always very attentive, friendly and helpful. Thanks to Sergey for the help in all arising questions.Positives
We just returned after staying at your hotel, I honestly didn’t want to leave it, it was so wonderful!!!! I would especially like to thank you for the sensitive attitude, patience and always friendly faces of the sisters and, of course, high-level professionalism!!! None of the previous hotels checked your well-being several times during the procedure!!!! Thank you from the bottom of my heart, Ida, Lenka, Yanechka!! And how much attention from Sergei and Stefan!!! I am very grateful to Sergei for his erudition and professional advice on spending leisure time!!! Thanks to Lenochka for her wonderful hands and the pleasant atmosphere during the massage!! The restaurant has very attentive waiter service, quick response to any wish!!! The apartments are cleaned daily, always clean and tidy!! The presence of such an excellent pool and saunas deserves special praise!!! We will definitely come back next year!!!!Negatives
Very narrow range of dishes for breakfast and lunch.Answer from Spa Hotel Corso
Госпожа Лос, Спасибо за прекрасный отзыв, который мы очень ценим и который продвигает нас вперед в том, что мы делаем в настоящее время. Мы с нетерпением ждем вашего следующего визита. Желаю вам хорошего дня Ленка Собкова
Positives
Everything is fine. Medical personnel and service personnel perform their work conscientiously. Everywhere is clean and tidy.Negatives
No.Answer from Spa Hotel Corso
Уважаемая г-жа Абдурахман, спасибо за ваш прекрасный отзыв, который мы очень ценим и который продвигает нас вперед в том, что мы делаем в настоящее время. Мы с нетерпением ждем вашего следующего визита. Желаю вам хорошего дня Ленка Собкова
Positives
We really liked the design of the hotel, new and pleasant renovation, everything is new. I would especially like to highlight the work of the cook - everything was very tasty and stylish, especially the dinners - every time the dishes were served as in an expensive restaurant. I liked the spa area, my husband didn’t get out of the pool, and I didn’t leave the bathhouse. Very friendly staff, hope to come again. Since this was our first vacation in Karlovy Vary, we have nothing to compare the quality of treatment in this hotel with, but we liked everything, my knees stopped hurting.Negatives
The only stress factor was cleaning the rooms at lunch, namely that the girls were making noise in the corridor and talking loudly to each other, and we wanted to lie down to restAnswer from Spa Hotel Corso
Уважаемая госпожа Колосова, спасибо за прекрасный отзыв, который помогает нам двигаться вперед в том, что мы делаем в настоящее время. Я предупрежу уборщиц, чтобы они были более спокойны в своей работе, спасибо за напоминание. Мы с нетерпением ждем вашего следующего визита. Хорошего дня Ленка Совкова
Positives
I was very pleasantly surprised by everything about the hotel itself: the staff, the room, the cleanliness, the services, the procedures, in short - absolutely everything!!! I’m ready to say that the quality of everything related to the stars is higher than stated, including procedures. Delicious food.Negatives
There are no negative impressions. Maybe I diversified my diet a little more. But even so he could not always eat everything that was offered.Answer from Spa Hotel Corso
Уважаемый г-н Фридман, спасибо за отличную оценку, которую мы очень ценим и которая продвигает нас вперед в это трудное время в том, что мы делаем. Мы с нетерпением ждем вашего следующего визита Хорошего дня Ленка Собкова
Positives
Rested like at home. Cozy very clean. The rooms were cleaned regularly. I will come again next year.Positives
The hotel is simply a masterpiece of an interior designer. Every little detail is thought out and in its place. The mirrors everywhere are just museum pieces. The Spa workers are very nice and attentive people. All rest and treatment took place in a calm environment and without stress. I would like to especially mention Ida and Lenka. The food is very tasty, fish was served every day. The location of the hotel is wonderful. The musical instrument in front of the hotel entrance has finally been blocked. The mattresses and pillows are comfortableNegatives
The coffee machine in the restaurant just needs to be thrown away. Instant coffee is poured into it. A hotel of such high level should buy a good machine immediately. Kefir would be great to drink for dinner. And coffee can be included in dinner at a fairly high hotel price. The sauce needs to be developed for the fish, otherwise the fish will be dry. A piece of butter cannot be served as a sauce for fish. The black chairs in the restaurant are very uncomfortable for your back. One of the cleaning ladies with short-cropped hair shouted obscene words at the entire hotel in the corridor. At the reception I would like to see smiles on some of the employees. If some men didn’t wear sweatpants and sauna shoes to a restaurant for dinner or lunch, it would be great!Answer from Spa Hotel Corso
Уважаемая госпожа Лукашик, Спасибо за ваш добрый отзыв, который мы очень ценим, а также за ваши глубокие познания и комментарии. Мы обязательно исправим наши ошибки до вашего следующего пребывания у нас. Желаю вам хорошего дня Ленка Собкова
Positives
All liked it !!! The hotel is newly renovated, the towels, bed linen are all snow-white, the bed and mattress are comfortable. The food is of high quality, there may not be much variety, but it hasn’t been the same for a week. The cook regularly makes new desserts. The staff tries 100%, and everything, the girls from the cleaning service keep the rooms and every corner of the hotel in perfect cleanliness, in the treatment and wellness area everything is also excellent. If you want to purchase more procedures, you are always welcome, the prices are reasonable, the only thing that seemed to me was not quite an adequate price/quality ratio for cosmetology services. The choice of procedures is more than sufficient for a course of treatment/relaxation. The hotel is small, the guests know each other by sight, there are no queues anywhere, ever, you get the impression of relaxing in a cozy homely atmosphere. The location is great! Definitely recommend!!!Negatives
This never happened during my stay.Answer from Spa Hotel Corso
Уважаемая госпожа Шнал, Мы очень рады, что вам понравилось ваше пребывание у нас и что вы остались довольны. Спасибо за ваш прекрасный отзыв, который продвигает нас вперед. Мы с нетерпением ждем вашего следующего визита Желаю вам хорошего дня Ленка Собкова
Negatives
Really bad about parking!! No information that they have 2 parking spaces, which belong to the hotel. At least for check in and check out. Spent 3 hours looking for parking. A pity !!!! Reception staff has no idea!!!Answer from Spa Hotel Corso
Sehr geehrte Frau Brushkivska, alle Informationen zum Parken finden Sie auf der Website des Hotels und auch auf der Website des Reiseveranstalters, bei dem Sie Ihren Aufenthalt gebucht haben. Karlovy Vary, insbesondere das Zentrum des Kurortes, steht unter dem strengen Schutz der UNESCO. Karlovy Vary und sein historischer Teil sind als Great Spas Of Europe gelistet. Aus diesen Gründen ist das Betreten und Parken in dieser Zone streng geregelt. Ich entschuldige mich für meine Kollegen an der Rezeption. Mit freundlichen Grüßen. Lenka Sobková