references
Positives
We rested from December 1 to 12 at the Elephant Hotel. The hotel is good. Separate entrance, quiet, cozy. There is a wonderful coffee shop on the ground floor. The desserts are amazingly delicious. Treatment and food were provided at the Yesenia Hotel. 50 meters.... The reason is to take an extra walk. It was our first time, so we couldn’t decide on treatment right away. We tried a little bit of everything. I recommend gas injections. A very useful procedure. The treatment staff is friendly and very sociable. We especially thank the administrator Ivanna for her positivity and attentiveness towards vacationers! The food is not too varied, but tasty!Negatives
The hotel provides shampoo once every three days. And even then it’s not of the best quality. It's better to come with your own.Answer from Spa-Hotel Elefant
Уважаемая Лариса, спасибо Вы что нашла время и оставила нам отзыв и высокую оценку!Очень приятно! Обязтельно передадим Ваши похвальные слова нашим горничным, официанткам и всему персоналу. Будем Вас рады видеть снова в нашем отеле в Карловых Варах! С наилучшими пожеланиями ,Lenka Kuštová, FOM
Positives
The location of the hotel is central, convenient and easy to reach drinking springs and other sights. Hotel has very comfortable rooms..Negatives
Unfortunately, we were negatively surprised by the very poor conditions at the meal, the atmosphere was unfriendly and even subtly aggressive. I've been to Karlovy Vary several times, this is my first time experiencing something like this.Answer from Spa-Hotel Elefant
Sehr geehrte Frau Friesen, vilen Dank für Ihre Bewertung. Es ist uns sehr leid, dass waren Sie unzufrieden mit unsere Leistungen. Ich glaube, dass nächstesmal wird alles schon besser, wenn Sie kommen. Mit Freundlichen Grüßen, Petr Lavička, Executive Manager
Positives
Everything is fine, everyone was happy. One inconvenience is the lack of scales for weighing luggage at the Elephant Hotel. I had to drag my luggage to Jessenius for weighing and back.Positives
Everything is fine. The procedures are wonderful. The location is very good.Negatives
The food at the hotel leaves much to be desired. But the cost is very low, so this is not a problem.Positives
We stayed at the Elephant sanatorium and were very pleased with the wonderful place, excellent relaxation and treatment, food, I really liked everything, we will come again, thank youPositives
#rules 📌📌📌 8. If you can avoid adding extra salt to your food, don’t add salt. 9. You must recognize a thing as junk and throw it away if: a) you can’t use it right now; b) haven’t used it for at least a year or c) you have another thing with the same functions. 10. When shooting anything, rest the weapon against something and lower the sight a little lower than seems correct. 11. Cigars should not be lit with gasoline lighters. Cigars should not be extinguished by poking them into the bottom of an ashtray. Just put the cigarette butt down and let it go out. 12. Always sit in the back seat of a taxi. 13. When doing push-ups, always tuck your T-shirt into your shorts, otherwise you won't be able to see your belly. 14. Always demand more money for any work than it is worth. 15. Don't cheat on your wife. 16. If you get lost, meet where you last saw each other. 17. Never discuss the amount of the bill in a restaurant with those you treated. 18. No man is required to shake hands with another in or on leaving the toilet. 19. When eating in a Japanese restaurant, never stir the wasabi - let it dissolve. Place the sushi on the side in the sauce. 20. Never get involved in a conflict between a married couple.Positives
We rested in the second half of September 2019. 1. Lived in Elephanta. located in the very center, opposite the theater. The hotel has been renovated, clean and well maintained. We lived in room 406, spacious, without a balcony. They cleaned up well. The kitchen and medical facilities in the sanatorium are located across the hotel; this did not bother us at all. On the contrary, it was quiet and there were no foreign odors. 2. Friendly staff of the medical department. Thank you, Ivana, for consultations and organization of treatment procedures. Massage therapist in office 201 for a good massage. The entire medical department provides good and high-quality services. Everyone is friendly, you feel quite comfortable.Negatives
I didn’t like the work of the canteen:((I’ll express my opinion, it’s my personal one and I don’t impose it on anyone. 1. In the middle of breakfast/lunch/dinner there was nothing to eat. They asked to boil more eggs for breakfast so that there would be enough for everyone - they didn’t hear us :( (( 1. Quality of food: no need to add gourmet dishes to the menu, cook the same thing, just COOK TASTY!!! I mean sticky, undercooked rice without a drop of oil, buckwheat overcooked into trash, which the waiter Irena diluted right in the hall with boiled water from the kettle. I’m not the only one who can tell about her boorish attitude towards vacationers. Other waiters came up and apologized for her behavior. Rotten tomatoes in the salad, when something they didn’t eat in the evening is mixed with fresh cuts - the smell of sourness can be heard immediately!!! Exactly the work of the dining room will stop us from choosing this hotel next time.Answer from Spa-Hotel Elefant
Уважаемая госпожа Zinaida Vagina, Благодарим Вас за Ваш отзыв с замечаниями, которые мы обязательно рассмотрим, и которые помогают нам совершенствовать качество наших услуг. Нам очень жаль, что Вы столкнулись с непрофессиональным поведением нашего персонала. Это, безусловно, непростительно, и мы уделим этому особое внимание. К сожалению, постфактум такие вопросы решать труднее, чем если бы Вы на месте сообщили нам о проблемах. Мы бы немедленно позаботились об исправлении и уладили возможные недоразумения. Ваш отдых был бы приятнее – а это то, к чему мы стремимся. Мы верим, что позитивные впечатления от Вашего отдыха преобладают, и в будущем Вы еще посетите наш отель.
Positives
Good afternoon, yes, the sanatorium corresponds to ***, but as everywhere else there are pros and cons, it’s time for the owner to replace the furniture, it’s terrible how the sofa is in the hall, it’s time to go to the dump, and the medical staff, the doctor serve you kindly, and the staff in the dining room , as if they are not happy with something, and for the first time I see fruit being cut into pieces. I wish everyone health, good luck in everything @Positives
Accommodation, treatment, atmosphere, serviceNegatives
The food is meager, the same every day and cold. What's for lunch, same for dinnerAnswer from Spa-Hotel Elefant
Уважаемая госпожа Elena Belyakova, Большое спасибо за Ваш отзыв. Благодаря таким отзывам мы узнаём о проблемах и работаем над ними. Искренне верим, что этот небольшой недостаток не отобьет у Вас желание выбрать наш отель во время Вашего следующего визита в Карловы Вары.