references
Оксана Долматова
06.03.2019
Positives
The good location of the sanatorium, good staff, climatic conditions and treatment in a good sense influence the improvement of health.Negatives
No.
Krechmer Galina
04.03.2019
Positives
The resort itself + drinking course. Hotel location. The following procedures: parofango, gas injections, fresh air, room cleaning. I would like to note the friendliness of the medical staff, except for the medical staff. the sister who gave gas injections (she was always in a hurry and did her job carelessly).Negatives
The food leaves much to be desired: monotonous menu, few fresh vegetables, tasteless cooked fish, lack of proper coffee from the coffee machine (coffee was poured from outdated metal tanks with taps). The request to cook scrambled eggs in the morning was not always fulfilled. The attitude of the kitchen was very depressing. staff towards hotel guests: outright hostility, bad manners (empty plates were literally snatched from under their noses), and the cleaning of food and tables began earlier than the time specified in the meal schedule. If someone came 30 minutes in advance. before the end of food time, you would definitely encounter dissatisfied looks from the staff. Sometimes I didn’t even want to go eat in such an atmosphere.Answer from Spa-Hotel Elefant
Уважаемая госпожа Krechmer Galina, Спасибо за ваш комментарий и слова похвалы. Нам очень жаль, что Вы столкнулись с непрофессиональным поведением нашего персонала. Это, безусловно, непростительно, и мы уделим этому особое внимание. К сожалению, постфактум такие ситуации решать труднее, чем если бы Вы на месте сообщили нам о проблемах. Мы бы немедленно позаботились об исправлении и уладили возможные недоразумения. Ваш отдых был бы приятнее – а это то, к чему мы стремимся. С наилучшими пожеланиями Фронт-менеджер Елена Куштова
Johann Dick
03.03.2019
Positives
Excellent service during procedures, patient and polite staff. Varied and tasty cuisine. Great job to the girls-tour guides, the two Lenkas (a normal Czech name, not name-calling))), to whom we were grateful to the whole bus for interesting, deep and patriotic information about Prague, Karlovy Vary and the whole Czech Republic. Thanks to them, I want to come back here many more times! ))
Виктор Филиппов
28.02.2019
Positives
This is not my first stay in Karlovy Vary. The combination of water, treatment, nutrition and the very environment in Karlovy Vary has a very positive effect on my Health, both physical and moral-psychological. I am sincerely grateful to everyone. With respect!Negatives
No.
Galina Hons
20.02.2019
Positives
Spasibo VSEM,kto pomogaet nam podderzivat nase zdorobje!Ogromnoe SPASIBO!Objazatelno osenju prijidu vELEFANT,budu rezervirovat pokoj 405 libo drugoj,kotoryj uburaet molodaja pani(izvinite ne znaju imeni) SPASIBO!!! Vsem chorosego nastroenija, dobrych pozitivnych klientov!!!Negatives
Nevozmozno zit s negativom - nado vse neponjatnye voprosy pesat - negativa ne budet!!! Radosti,ulybok,chorosego nastroenija - města NET dlja nedativa!
Natalia Nikitina
10.02.2019
Positives
The Elefant Hotel is small, cozy, nice maids, I was lucky - a room with a balcony overlooking the main street, opposite the theater. The doctor at the reception is wonderful, communicative and attentive to requests. The service staff during the procedures is caring and friendly.Negatives
Negativity was caused by the staff of the dining room of the Jessenius Hotel and the quality of the prepared dishes - so carelessly prepared that it was necessary to meet with the hotel management to take action. What’s most offensive is that we come to relax, and not to figure out why the food is disgusting, why the menu is poor, the pastries are stale, and in general, is there anyone who is responsible for all this. Measures were taken immediately, but a residue remained.
Vera ORLOVA
28.01.2019
Positives
Everything went perfectly! The hotel after renovation is very clean, cleaning is constant, the staff is always helpful! The location of the hotel is in the very center, very convenient! The food is very good, buffet 3 times a day, everything is delicious, a large selection - fish, various meats, vegetables, fruits, soups, compotes, sweets - whatever your heart desires! - Price-quality 10 points!Negatives
I would like the massage and baths to be a little longer in duration:) but everything is great!
Julia Dosova
14.01.2019
Positives
We thank this site for helping us purchase a vacation in Karlovy Vary. We only stayed for a couple of days, but we will definitely come back. Since we live in Prague, before this we booked either directly with the hotel or through Czech operators. But on this site the cost was lower and the quality of services was higher. Hotel Elephant after renovation - excellent rooms! At first they gave us a room without a balcony, but we asked to change and they moved us in 5 minutes. The reception staff is very nice and always ready to help. The hotel is located in the center, the view from the room is amazing! The room has everything, including a hairdryer. The welcome chocolate on each pillow was also a nice touch! The food is beyond praise! buffet 3 times a day. It wasn’t even convenient - for such a low cost (of course it’s the low season, but still), such good food! And fish, and meat, and salads, and fruits, and drinks, and sweets. It was possible to choose food for each guest according to their specific needs. I didn’t take any procedures, so I can’t say anything about them. But our grandmothers are now undergoing treatment there. Very pleased! We'll be back soon - we'll find out the details! - I highly recommend the site and booking through it. The cost is really low for this quality of service.
Gulmira Shilibekova
08.01.2019
Positives
Everything was great. Nice staff.Negatives
It is inconvenient to walk into the dining room from the street.
Sergei Pavlov
06.01.2019
Positives
In general, everything is within the normal range for the price. The hotel looks like it was renovated, it doesn’t smell old! The linen crisps like new without SYNTHETICS - this is a huge plus! It's quiet in the room and the neighbors won't disturb you with their snoring.))Negatives
- For some reason, out of 15 paid procedures, only 14 were given out. The massage therapist was a young man, he was in a hurry and did a bad massage! It's not clear how long. For example, in other health centers there is a timer in front of the patient, and the massage therapist starts it when he starts the massage. - the food was prepared a bit rough. In pieces. Well, for example: cucumbers in salads in thick rings, this has never happened in any hotel anywhere! and so on. The dessert is the same all week.
Tamara Irisova
01.01.2019
Positives
Great location. The hotel is very comfortable, clean. friendly attitude of the staff.Negatives
The disadvantages begin in the medical building. Problems arise with the appointment of procedures; with difficulty, we were able to obtain the appointment of the number of procedures indicated in the voucher. Most medical workers are rude to say the least, it feels like you are always to blame for something. A few smile, the rest communicate in raised voices. Postponing the time of a procedure due to an excursion is regarded as an offense, as posted in the corridors. Vacationers need to get used to such an attitude and adapt to the situation. .I read in the reviews about poor nutrition. It seemed to me that everything was prepared quite well, but the staff was not positive. It feels like the team is in a negative mood towards withdrawal.Answer from Spa-Hotel Elefant
Уважаемая госпожа Tamara Irisova, Спасибо за ваш комментарий и слова похвалы. Позвольте сказать несколько слов в свою защиту. Лечебная программа составляется из основных и дополнительных процедур. Вам врач прописал только основные процедуры, поэтому у Вас было 39 процедур вместо 41. Вы с этой проблемой обращались к менеджеру. Она старалась все с Вами уладить еще во время Вашего отдыха, и добавила 3 процедуры для вас. Нам очень жаль, что Вы столкнулись с непрофессиональным поведением нашего персонала. Это, безусловно, непростительно, и мы уделим этому особое внимание. Жалобы на поведение персонала мы передали ответственному руководителю, который примет соответствующие меры. Перенос времени процедур из—за экскурсий у такого количества пациентов невозможно. Можно либо ехать на экскурсию, либо принимать процедуры. Мы верим, что позитивные впечатления от Вашего отдыха преобладают, и в будущем Вы еще посетите наш отель.
Anna Tikhomirova
24.12.2018
Positives
Excellent water and hotel location. very beautiful city. A wonderful excursion to Prague from the sanatorium. I really liked the guide Alena on the Prague excursion. Friendly women at the reception. Special thanks to the hotel year Irena, the doctor Svetlana and the nurse Ivana.Negatives
Unfriendly medical staff at most medical procedures and in the restaurant. A very boring story from the guide Marina on an excursion in Nuremberg and the guide on an excursion in Karlovy Vary
Galina Hons
21.12.2018
Positives
Good day! I want to thank all the workers,! Merry Christmas and New Year! Hon Galina! She came with positives, she left with BIG positives, I'm still going! THANK YOU
Andrei Savin
07.12.2018
Positives
Everything is great. The price is the lowest in Karlovy Vary for 3 procedures, 3 meals a day and accommodation. The food is very tasty and fresh. In vars 10 times, there is something to compare with. I was also in a 4-star hotel, so for a three-star Elefant everything was great. Special thanks to the chief physician Svetlana, the nurse who schedules Ivanka’s procedures, and the girls during the procedures Alice and Maruske. Everyone is very friendly and responsive. Commit to changing procedures when the need arises.Negatives
Don't believe bad reviews. This is not true and a personal reaction of patients, due to the specifics of our character, inflated and unreasonable demands, an attempt to get the services of a 5-star sanatorium for the price of three rubles. Of course, there are a lot of people, maybe 150-200 people a day, but this allows us to keep the price low and the business to survive by buying us fresh products. Look around in Vars, many sanatoriums and hotels are closed or half empty. Therefore, here the low price attracts us all, and then we begin to fray the nerves of the staff, who are just ordinary people like you and me. People buy through intermediaries and pay 80 thousand rubles for 2 weeks. And then the inflated claims begin. I paid 48 thousand rubles for 2 weeks through this site, rested peacefully and received a lot of positive things. I have also booked here for next year. This is the best value for money.
Ида Андрейко
18.11.2018
Positives
I haven’t been to the Czech Republic for many years and I’m very glad that I was able to visit this beautiful country. Thanks to the staff of Sanatoriums.com for their friendly attitude and help in choosing a hotel. Thank you to the hotel staff for your patience and assistance during check-in and in the following days. I would like to come again).
Людмила Егошкина
14.11.2018
Positives
Treatment according to the price is standard, no need to wait for five stars. The location makes up for it: everything is within walking distance, and if something is missing, there is transport with a clear schedule.
Сергей Толмачёв
02.10.2018
Positives
Thank you, we really liked it, We loved the golden elephant, the symbol of the hotel. We will be glad to come again and stay at the Elefant Hotel/
TATIANA ARTEMOVA
11.09.2018
Positives
Amazing hotel location! The staff and all hotel services were at the highest level.Negatives
there are none
Lioubov Laurent
02.09.2018
Positives
I liked the hotel, excellent location, cleanliness and comfort in the room; I liked the treatment, I especially want to highlight the staff: Pavel and Michal (classical massage), Olya (parafango and baths), a polite blonde girl during the dry carbon dioxide bath procedure, also the gas injection procedure was always performed on time and with understanding, Ivanna (schedule of procedures). Food the dining room was of high quality and quite varied, this is very important. The overall impression is good, we do not regret choosing this hotel.Negatives
I can say that in the women's locker room at the pool and water treatments, it is always wet and the impression is that it is not very clean, you definitely need to wash/dry the floor (tiled) often! The lockers do not lock, some are broken, the toilet is not in very good condition, There is never liquid soap in the washbasin. It’s a pity, but such nonsense creates the impression of disrespect for us, the clients of the spa hotel
Dmitry Wishnivetsky
21.08.2018
Positives
It all started with a booking on your website, this is the second time we have used your services and we are very pleased with your efficiency and in the future we hope to book a sanatorium only through you. Vendula received us at the reception. and within 10 minutes we were at the Elephant Hotel in an excellent room with a balcony, which offers a magnificent view of the main street and the river. On the same day we were received by doctor Svetlana Palchik, a professional of the highest class. She carefully studied our epicrises and competently prescribed the necessary procedures - that’s what a person in the right place means! In general, there were no problems with the medical staff; everywhere the procedures were carried out very efficiently. Special thanks to the head nurses Yana and Lenka, the excellent massage therapist Peter, performing balneotherapy and parafango Cecilia, Gabriela, Sarka, Matei, thanks to the light hands of Vera, who gives gas injections and ENDO VACO, the beautiful Masha for magnetic therapy and dry carbon dioxide baths, the operative Ivanka, who was us a program for receiving procedures. It is very important that we did not wait a minute anywhere, all procedures were carried out strictly according to schedule! God willing, we will definitely come here next year. Another thing about the location: all the springs are close, and the promenade past the shops with rich display windows is also a pleasure. Thanks to the maids for their work - everything was cleaned thoroughly and neatly, the kitchen workers also tried their best and were polite and helpful, thank you Lesya and Irena! Sincerely, Svetlana and Dmitry Vishnivetsky, Israel.Negatives
Change the pillows - the fluff is soaring! We arrived at a time when there was extreme heat, there are no air conditioners in the rooms - this is explained by the fact that the buildings are historical and therefore it is impossible to install air conditioners. We agree, but fans can be provided! We went to the shopping center and We bought a fan there and saved ourselves from the 40 degree heat.
Ніна Невмержицкая
05.08.2018
Positives
The tact and training of the staff, as well as the precise execution of procedures, are impressive.Negatives
Some noise from the construction site opposite.
Gulnara Zagudullina
01.08.2018
Positives
The location of the sanatorium is close to all sources on a direct road. Clean rooms. Quite comfortable. All bath accessories are available. Comfortable mattresses. Starched linen.Negatives
Unfortunately, there are many more negative aspects. There are constant queues everywhere: at the reception, at the treatment reception, in the dining room (you can’t call it a restaurant), at the treatment. There is one dining room for 5 hotels (EA chain). It is not always possible to find a free table. Dishes are washed very poorly. The food ends an hour after the start of the meal. It was difficult to find food for a 5-year-old child. There are no chocolate cereals after 08:30 am, although breakfast is until 10:00. There's nothing to say about the hot stuff. The assortment is very limited. Everything is very fresh and tasteless. Internet does not work in the Elefant Hotel rooms, only in the Jessenius building. The treatment is not bad, but there are queues!! Time is not respected at all. The medical staff is physically unable to cope with the flow of patients. Therefore, they become irritated and angry. The hotel is located on the main street, so you won't be able to sleep peacefully. The hotel's interfloor windows are terribly dirty. They are wide open but have never been washed. Constant pungent smell of food in the Jessenius sanatorium. It is better to choose a sanatorium that is more expensive and more comfortable.
Людмила Сергеева
28.07.2018
Positives
Karlovy Vary, healing springs are open. Was on 07/09/2018. Inadequate communication between medical staff. They put 4 pool procedures in one day and asked for adjustments. The sanatorium doctor did not even delve into the essence of the issue, she slammed her fist on the table, we already do everything for you for free. It’s disgusting, the queues on the first day to register procedures lasted for 2 hours, next time I will choose another hotel. There are broken dishes in the dining room, they can put out sour food from the day before yesterday. I don’t recommend it.
Alexander Varlamov
16.07.2018
Positives
We enjoyed being your guest. Convenient location of the hotel. Friendly staff. Quality of services provided. Varied and tasty food. Everything is great. Thank you! We hope to come again.
Olga Medvedkova
11.06.2018
Positives
Excellent location of the hotel. All treatment is scheduled - no queues. Each procedure is strictly on time and without delays. All the staff are friendly and always ready to help.Negatives
There are no cons.
Наталья Лазарева
15.05.2018
Positives
The Elefant Hotel is located in a very convenient place for living and treatment - in the very center of the Karlovy Vary resort area, very close to popular springs. It is especially good if the windows and balcony of the room overlook the Tepla River and the surrounding pedestrian area. The hotel has a very calm, relaxing environment. Meals are organized on a buffet basis, with a fairly wide selection of dishes, snacks, and desserts. The staff speaks Russian, which greatly facilitates your stay.Negatives
Water procedures have a common changing room, baths are separated from each other by curtains, there is no separation between women's and men's sections.
Галина Тагарова
13.05.2018