references
Людмила Подшивалова
23.03.2019
Positives
Cozy family atmosphere, staff willingness to help on any issue
Answer from Spa-Hotel Moskevsky Dvur
Людмила , добрый день , уютная семейная атмосфера – это один из наших приоритетов Petehyrych Roman Sales and Marketing Manager
Лидия Новгородская
18.03.2019
Positives
We were fed well and a lot. Friendly staffNegatives
Initially we were given a room in which the window did not close tightly, after a complaint they changed the room to a higher category and we were satisfied. Unfortunately, on Saturday after our arrival, the doctor fell ill and we were prescribed procedures only on Monday. Of course, this is an accident, but know that in this case there is no alternative.
Iurii Isaev
01.03.2019
Positives
Since 2004, we regularly come to resorts in the Czech Republic, we like spa hotels and the accommodation, treatment and nutrition services provided.Negatives
On this visit, for the first time, we were disappointed. And this is a disappointment - the Moskovsky Dvor spa hotel. As it turned out, the only advantage of the hotel is its location. I don’t want to write a lot about the disadvantages for a long time. I really regret choosing this hotel.Answer from Spa-Hotel Moskevsky Dvur
Уважаемый Iurii Isaev! Спасибо большое за оставленный Вами отзыв. Нам очень жаль, что во время Вашего пребывания Вы не обратились к администратору, мы бы уладили возникшие проблемы
Ольга Денисова
27.01.2019
Positives
We got everything we planned - procedures, excellent Serais, excellent food and attitude of the Staff - doctor Tatyana Petrovna, sisters Zhanna, Martina, Simone and Barbara. Despite the off-season, which was very good for us - there were few patients, all Services were provided efficiently and on time. Thank you very much.Negatives
We are very glad that there were no negative aspects. We are very pleased that our expectations were met. Thanks everyone and good luck! Olga and Nikolay (Moscow).
Раиса Ахметова
28.11.2018
Positives
The quality of treatment and the work of nurses deserves a positive assessment. Compassionate and attentive. The accommodation is excellent: in double rooms. How did you eat? A+. Everything was high quality and tasty. Many thanks to the kitchen workers and waiters. Keep it up! The location of the sanatorium from the springs is normal.Negatives
But, unfortunately, there are also disadvantages to the Moskovsky Dvorik spa hotel. There were three of us colleagues from Almaty (Kazakhstan) and we were able to visit the sauna, steam room, and swimming pool only twice in the first days of our stay. (We were there for three weeks). The rest of the two weeks the pool was not open. It was sad for us. This is one of the main and leading procedures, and we did not have enough of it. After all, we are coming to you from far away, 6-7 thousand km away. It is advisable that the sanatorium have a nurse on duty. Some procedures stated in the general list on the website were not found. I had to make up for them in other sanatoriums for a fee. These are dry carbon dioxide baths, ultrasound, etc. Good luck in your future work. Congratulations. Raisa Akhmetova.
Galina Reznik
11.11.2018
Positives
Good location, luxurious room, friendly staff.Negatives
Weak medical base
Jakob Waibert
09.10.2018
Positives
The staff is very attentive and solves problems quickly.
Татьяна Бурдейная
07.10.2018
Positives
Homely atmosphere, excellent service, convenient location of the hotel.
Lidiya Grygorovych
14.06.2018
Positives
The hotel is wonderful!!!!!!!!!!!! I want to go back there again!!!! Everything is so cozy, the atmosphere is like home, and the food is so delicious. Of course, this is not such a huge buffet as in Mexico or the Dominican Republic, but I repeat, everything is really very tasty!!!! The staff is polite, I was always pleased to say hello and chat with everyone. Czechs will always smile at you and ask if everything is okay. Well done!!!! Special thanks to the very competent doctor and to all the medical staff, many thanks for their work!!!!!!!!Well done!!!! and how well they gave me a back massage. My back doesn’t hurt at all!!!! And what a wonderful and sympathetic Alexander is!!!!!!!!!!!!!!!!!!!!!!!!!! You can always talk and laugh with them from the heart. I only have positive emotions!!!!!!!!!!! I highly recommend this hotel, everything is nearby, including springs, the Church of St. Peter and Paul, centers, shops, everything is nearby. I will definitely go back there again))))))
Irina Surovyazova
24.05.2018
Positives
Before my trip in May 2018, I did not encounter the best reviews and therefore I would like to recommend to all those who have doubts: you can safely book this hotel. The price-quality matches, there are some + , - , but the price is adequate! In 2017 we were at the Bristol Hotel, but the price was 1500 € higher! Cleaning and change of towels daily, bed linen once every 5 days, bathrobes and slippers provided! There were reviews that this is not the case, don’t believe it!Negatives
The staff is kind and helpful, they try very hard. There are some comments about the equipment itself, it is a little outdated, but the list of procedures is sufficient, except for gas injections, in the package of services they are done for 2 days, the rest can be purchased on the spot if you need it. My husband took it. Simone performs the classic in good faith. massage, thank you so much. There is no ultrasound, otherwise everything is within the general package of services, as in other hotels (were in 4 before 2018)
Елена Охонько
14.05.2018
Positives
location almost in the center - easy to walk everywhere small spa hotel - cozy atmosphere good doctor - who advised the necessary procedures very tasty food - cakes every day and individual order of the second, first and dessertNegatives
- booked a room for three 3 months in advance and were informed that such a room was not available on the day of arrival - which indicates a complete lack of planning or normal communication between this spa hotel and the sanatoriums website - booked through sanatoriums 17 procedures for each person for the period of stay with a sauna and a swimming pool separately and free of charge - when we checked in, we were given 11-12 procedures and told that the pool and sauna were included. As a result, we spent the first day of arrival arguing with the staff. In the end, we were provided with 17 procedures for which we paid. But for some reason they just frayed their nerves! - in the hotel-spa there is no head nurse who plans procedures and who can decide on the number of procedures - I had to go talk to the hotel director, which is strange, since she is not aware of the treatment and so on. - we ordered 17 procedures and the sanatoriums website did not say that they were somehow limited or limited. Upon arrival, we were informed that there could only be 2 massages per week, gas injections - also only 2, and so on. In short, the conditions on the site and the conditions in the hotel were completely different. - the pool and sauna were probably not cleaned by anyone for a week - since the same hair tie had been lying there for a whole week - my aunt’s room was covered in dust from a construction site nearby and she was moved into a room dirty with dust. when she was indignant, they did something bad, but it was superficial. - in my room with my mother, no one cleaned it over the weekend and no one replaced the toilet paper with new ones. - many devices in the pool and sauna are broken and do not function - many treatment services that are listed on the sanatorium website are completely absent - in the hotel all the lamps react to movement and turn off immediately if you just sit in the corridor and wait for your turn for the procedure. That is, we sat in complete darkness. - the currency exchange rate at the hotel was 50 basis points higher than in the city. I realized this after I paid and went out for a walk. In general, the feeling was that they were trying to save money on guests in every possible way and this was felt in everything. the staff is also quite rude - in response to our fair complaints about 11 procedures instead of the paid 17, the deputy director said if you don’t like something, you can check into another hotel... he immediately said, without any desire to listen and help solve the problem. In general, I would not live or receive treatment in this hotel, but I would come to eat if the kitchen was open to visitors.Answer from Spa-Hotel Moskevsky Dvur
Добрый день, Елена. Благодарим Вас за отзыв. Извините за недопонимание с процедурами, все наши гости получают 17 процедур в неделю. Ваш отзыв для наш важен, мы учтем все замечания и исправим. С уважением, Roman Petehyrych Sales and Marketing manager
Светлана Григоренко
17.03.2018
Positives
the hotel is located on a quiet street. The food was not satisfactory, but the assortment did not correspond to the declared 4 stars of the hotel. I can evaluate the work and attitude of the medical staff positively.Negatives
The sanatorium website is misleading that the hotel has mineral water for baths. This has not been the case for many years. The jacuzzi doesn't work either. There are not even peat baths. meager medical procedures. The famous gas injections, for which many people travel, only 2 of them are included in the course of treatment, the rest are paid. In the single room there is an old, antediluvian TV that shows poorly. when I asked to replace it with plasma from empty neighboring rooms, I was told that watching TV was harmful. The level of some staff representing the face of the hotel, like a tired concierge at the entrance. The Czech staff is represented by nurses, cleaners and waitresses, which evoked only a feeling of gratitude.Answer from Spa-Hotel Moskevsky Dvur
Здравствуйте, Светлана. Спасибо за Ваш отзыв. Надеюсь мелочи не испортили Ваш отдых и Вы вернетесь еще к нам. Рады услышать хорошие слова о нашей кухне . Все замечания были приняты в будущем такого не повторится . С уважением, Roman Petehyrych Sales and Marketing Manager
LYUBOV CHEREMET
23.10.2017
Positives
Very cozy hotel. The food is very tasty. Professional and responsive staff. The rooms are large and comfortable. I would like to say thank you very much for a wonderful vacation.
Ида Спектор
03.08.2017
Positives
Excellent service and wonderfully knowledgeable staffAnswer from Spa-Hotel Moskevsky Dvur
Добрый день, уважаемая Ида, благодарю, Вас, за Ваш отзыв и выскоие оценки. Мы рады, что Вам понравились номера и наш персонал, надеемся увидеть Вас еще раз у нас. Roman Petehyrych Sales and marketing manager
Людмила Рогова
06.06.2017
Positives
Cozy rooms, friendly staff. Possibility to use SPA - baths, swimming pool - unlimitedly and at any time.Negatives
Contrary to the promises of min. water is not supplied to the sanatorium. The pipe was shut down by the city authorities for non-payment. Few medical procedures. Gas injections are paid, there is no circular shower, Charcot shower, carbon dioxide baths, etc. Hydromassage baths are paid. There is no mandatory doctor's appointment. There is no control over treatment. No examinations are carried out.Answer from Spa-Hotel Moskevsky Dvur
Добрый день, уважаемая Людмила, благодарю, Вас, за Ваш отзыв. Мы рады, что Вам понравились номера, персонал и наша спа-зона. Но не согласен с комментарием о лечении. В лечебную программу у нас входит 17 процедур в неделю, это не мало и традиционно для Карловых Вар. Газовые уколы входят в стоимость лечебного пакета, но если врач считает, что они вам могут навредить, то их не будет в программе. То же самое гидромассажные ванны входят в лечебный пакет. Обязательный прием у врача предусмотрен (один осмотр, в котором гость получает информацию по поводу путевого курса, а так же процедур ) и входит в стоимость лечебного пакета. Нам очень дороги наши гости и Вы должны понимать, что врач несет ответственность за Ваше состояние и не может предложить процедуры, которые могут навредить здоровью. Что касается минеральной воды, действительно, труба находится на профилактике, но скоро подача возобновиться, я думаю уже в следующем месяце. Надеемся увидеть Вас еще раз у нас, но, пожалуйста, сразу сообщайте о проблемах на месте, чтобы можно было разрешить ситуацию и не омрачать Ваш отдых. Roman Petehyrych Sales and marketing manager
михаил беляков
11.04.2017
Positives
A hotel for a relaxing holiday. Liked.Answer from Spa-Hotel Moskevsky Dvur
Добрый день, уважаемый Михаил, спасибо, мы рады, что Вам понравился отдых у нас. Roman Petehyrych Sales and marketing manager
Valeriy Pichugin
05.04.2017
Positives
Excellent location.large and spacious rooms.good food.polite staff.reception and service excellentNegatives
There is no doctor. The sanatorium has been turned into a SPA hotel, the number of procedures is limited.Answer from Spa-Hotel Moskevsky Dvur
Добрый день, уважаемый Валерий, благодарю, Вас, за высокую оценку. Мы рады, что Вам понравилось. Обязательно предусмотрен один осмотр врача, в котором гость получает информацию по поводу путевого курса, а так же процедур. Надеемся увидеть Вас еще раз у нас, но, пожалуйста, сразу сообщайте о проблемах на месте, чтобы можно было разрешить ситуацию и не омрачать Ваш отдых. Roman Petehyrych Sales and marketing manager
Кристина Бутейко
21.11.2016
Positives
I liked the doctor’s attitude towards the guests; she listened to us carefully and slowly told us about the drinking course. The treatment was quite well organized. The food can be improved; breakfasts need to be diversified a little.
Николай Чернов
03.11.2016
Positives
We are very grateful to Alexandra, who helped us in a situation with a change in reservation. We are also very grateful to the hotel staff for their constant attentive attitude.
Natalia Pereverzeva
13.05.2016
Positives
everything is at an average level, the quality of food and the quality of staff could be improved
ALEXANDER BULDYAEV
10.04.2016
Positives
An excellent sanatorium, if next time, then to the Moscow courtyard!
vladimir chadenkov
08.04.2016
Positives
The staff tries very hard to make your stay enjoyable, thank you for thatNegatives
The food has become worse compared to last year. Bed linen and towels are torn and with holes. The shower head is not fixed and you have to hold it with your hand.
Larisa Rakhmanova
07.02.2016
Positives
Quiet, calm. Well-coordinated work, friendliness and attentiveness of the entire team. Attentive doctor. Excellent home cooking. Good location of the resort. The presence of a swimming pool, sauna, and gym is a good addition to the procedures. Many thanks to the entire staff of the sanatorium for the opportunity to restore my health.Negatives
Not a complaint, but a wish - please put a rubber track along the pool. When exiting the pool, walking on the tiles is very slippery and sometimes unsafe.
Liudmila Lebedeva
18.12.2015
Positives
I’ve been going to Karlovy Vary for many years, I’ve been to different sanatoriums, but this year my sanatorium turned out to be closed and I decided to try the Moscow Dvor after reading positive reviews. The sanatorium did not live up to expectations, I will not go there again. And Karlovy Vary is beautiful as always.Negatives
Immediately upon arrival, we were placed in a storage room type room of 10 meters, although the description says that a single room is 19 meters in area. The next day, in order to move to a normal room, I had to pay 170 euros, although at first they started asking for 300. There is almost no treatment for anyone, not even blood tests are extra. cost, lymphatic drainage does not work, massage is paid, baths do not work, nurses come at 9-10 o’clock, and not like in other sanatoriums at 7-00, I repeat, I have been to 7 different Karlovy Vary sanatoriums before and there is something to compare with. In general, this sanatorium is a complete mess, with such success you can get an apartment or a hotel cheaper without treatment and it turns out to be much cheaper.Answer from Spa-Hotel Moskevsky Dvur
Здравствуйте, уважаемая Людмила! Спасибо за Ваш отзыв, поясним некоторые моменты. В "Московском дворе" нет номеров одноместных площадью 10 кв.м., площадь таких номеров до 20 кв.м. Не совсем понятна ваша фраза "лечения почти никакого нет", в нашем отеле достаточно хорошее лечебно-оздоровительное отделение и весьма профессиональный и известный в Карловых Варах врач Дагмар Шпишакова. Лабораторные анализы в "Московском дворе" всегда были за дополнительную плату.
Galina Zelenova
17.11.2015