references
Positives
We'll be back as soon as we can, all the treatments have been so good for us
Answer from Spa Hotel Savoy Westend
Dear Alfred Barth, Thank you very much for your positive review! We are extremely pleased to hear that the treatments were so good for you and that you enjoyed your stay with us. We would be very happy to welcome you back soon. With kind regards, SWH management team
Positives
We had a really great experience staying at the Savoy and will be coming back. The service is really great, the quality and diversity of food is amazing. We loved the doctors and the services at the spa. The operations run really smoothly. Would be great if sauna was open all day. The rooms are spacious, beds are very comfortable.Negatives
People smoking outside at the main entrance. The smoke penetrates the hallways and even gets in the rooms. We were staying on the first floor and the smoke was in our room. I have multiple allergies and smoke smell is one of them. Suggestion - move the smoking area away from the rooms and maybe up to the roof. Or have the entire building dedicated to smokers. Can not open the windows because people are smoking by the windows as well. This is the only thing that we would note.Answer from Spa Hotel Savoy Westend
Dear Tatsiana Russell, Thank you for taking the time to share your experience with us. We are delighted to hear that you had a great stay at Savoy and that you enjoyed our service, food quality, spa services, and the overall smooth operations of our hotel. Your satisfaction is our top priority, and we are thrilled that we met your expectations in many aspects. We appreciate your constructive feedback regarding the smoking areas around the hotel. We understand the importance of providing a smoke-free environment, especially for guests with allergies like yourself. Your suggestion to relocate the smoking area away from the rooms or to designate a specific area for smokers is duly noted, and we will certainly explore ways to address this issue to ensure a more pleasant experience for all our guests. Thank you once again for choosing to stay with us, and we look forward to welcoming you back to Savoy Westend in the future. Best regards, SWH management team
Positives
This is the 10th time in KV, we have visited 7 SPA Hotels before. This year we became convinced of the difference between a sanatorium and a spa hotel. If real treatment is needed, then a sanatorium is much preferable to a spa hotel. From the quality of procedures to the level of medical service, the sanitarium gives odds to a spa hotel. There are a lot of positive things that can be said about the SAVOY Westend facility. Consisting of 5 independent buildings connected by cascades of stairs and elevators, the sanatorium has an ideal location. Not far and not close to visit the springs. Convenient for exercise and short for walking in bad weather. A very successful route through the -1st floor and garage with the help of an elevator involves exiting to Sadovaya Street. The hotel is equipped and furnished in the Czech Baroque style at the 5-star level. Light, cozy and high quality. Meals - buffet without restrictions. Convenient restaurant hours and a great selection of dishes and snacks for every taste. Not every restaurant can boast of such a level of preparation and variety. A unique water complex reminiscent of a sports complex. Huge swimming pool - 25 meters, two types of saunas (dry and Turkish), jacuzzi. Everything is well planned and in perfect order. For fitness enthusiasts there is a separate, well-equipped room. But the most important thing is the quality and level of treatment. In my opinion, there is NO LIKE THIS ANYWHERE in Karolovy Vary! Medical examination (there are 3 of them for an extended set of procedures) We went to Dr. Ekaterina Andreeva. An excellent specialist. Attentive, sensitive and takes his work very seriously. Dr. Andreeva does not have the usual formality of resort doctors. Everything is at an excellent level. Data collection, appointments, recommendations. The procedures are written intelligently, the list of procedures is extensive. For a fee you can get effective procedures (for example, underwater spinal traction) that cannot be found anywhere else in KV. The procedure schedule is convenient. The employees of the balneo center work from 07:30 to 19:30 and everything is aimed at making guests comfortable and comfortable. Excellent specialists: number 1 - chief physiotherapist Pan Yang. He is professional, discreet, in excellent physical shape, allowing him to carry out massages and any other procedure at a high level. I really enjoyed the massage and visit to the salt room. Having your own ultrasound machine is a big plus. At your request, they may invite you to examine a specialist: a urologist, a gynecologist, a specialist to examine internal organs, the heart, etc. Underground parking, spacious and well lit. Excellent daily cleaning of rooms with replacement of towels. In general, completely and completely REAL QUALITY for a real price. Highly recommended.Negatives
-due to the large number of rooms, the rooms are somewhat cramped in the room the regular category lacks a wardrobe; - very high price for additional drinks (wine, beer) in restaurant; - in the hall when leaving there is not enough mirror to do a “check” inspection" when going out :) (this is a wish from my wife)Answer from Spa Hotel Savoy Westend
Dear Alexander Koptin, Thank you for your feedback and your time dedicated to it. We are very glad that your stay in our sanatorium was pleasant and fulfilling for you. We thank you for your kind words about our location, quality of service and services we provide. Your satisfaction and comfort is always our main goal and we are glad that you enjoyed your stay with us. Your constructive comments are also very important to us. We will definitely take them into account and will try to take into account your wishes in the future for an even more pleasant stay for our guests. We hope to see you again at our resort and once again provide you with the best service and quality you deserve. Sincerely, SWH management Team
Positives
Thank you for our great vacation. I am very grateful to you. Everything was as I booked.Answer from Spa Hotel Savoy Westend
Dear Izolda Bashaeva, Thank you for your kind words and nice review! We are glad that your holiday was wonderful and fully met your expectations. Your satisfaction is our main goal and we are glad that we were able to create an unforgettable experience for you. Sincerely, SWH management team
Negatives
There was no gluten-free food, no organic options and no spelled rollsAnswer from Spa Hotel Savoy Westend
557 / 5,000 Výsledky překladu Výsledek překladu Dear Mr Dally, Thank you for your stay and the good review of our hotel, its location and its wellness offerings. We're sorry you couldn't find any of the breads mentioned. You can ask the restaurant staff to help you find the right breakfast, which always offers gluten-free or dark bread, as we also offer dietary options for all types of intolerances, or you can ask for it during other meals, as the breads are not displayed after breakfast. We also hope that we can welcome you back to our hotel in the future. Respectfully, management
Positives
I'm happy with everything, thank you very much for this!!!Answer from Spa Hotel Savoy Westend
Dear Mrs. Shiryaeva. We are pleased to hear that you enjoyed your stay with us and are very pleased that we were able to contribute to your memorable stay. Thank you for taking the time to write us such kind words. We hope that in the future we will have the opportunity to welcome you again to our hotel. SWH
Positives
I can only recommend a trip to Karlovy Vary and use the services of sanatorium.com! Everything is clearly organized, the response to any problems or questions is immediate! The idea of taking it from home is generally great! Very comfortably!!! The Savoy Hotel is wonderful, the food is delicious and very varied (we were there for 13 days), attentive and friendly staff, treatment - for every taste! The head physician is Dr. Spishak (endocrinologist), today many people have problems with this, he is competent and attentive, you can always turn to him! All the staff speaks both Russian and German (even the waiters!), the rooms are beautiful and the cleaning (there was cleaning, we didn’t see the maids!), my mother turned 92 during the trip! And the hotel staff congratulated us with a bottle of champagne! It was very nice for your attention! I can only recommend booking trips through the sanatorium! That's what I will do! Thank you! Sincerely, Irina MaksimenkoAnswer from Spa Hotel Savoy Westend
Dear Irina, Thank you very much for your warm and detailed review! We are glad that your stay at the Savoy Hotel and treatment in Karlovy Vary was pleasant and useful for you. We strive to provide our guests with the highest level of service and comfort, and your gratitude is a real compliment for us. We also thank you for the recommendation of our partner sanatorium.com and are glad that they were able to make your trip as comfortable and organized as possible. Your loyalty and intention to book travel through them in the future is greatly appreciated. We hope to see you again at our hotel and congratulate your mother on her wonderful anniversary! We wish you all the best and continued pleasant travels. Sincerely, SWH management team
Positives
Transfer, treatment at the hotel, food, excellent service.Negatives
Additional medical services are prohibitively expensive. Don't think about getting blood tests or ultrasoundsAnswer from Spa Hotel Savoy Westend
Dear Huseyn Rafiev, Thank you very much for taking the time to write us such a nice review. We are very happy to read that you found our hotel ideal! This means a lot to all our staff as it shows that we are moving in the right direction to provide the best service to all our guests. In any case, we are sorry to hear that the additional medical services did not meet your price expectations. These are external services that are provided for us by a third party, so the costs are reflected in the price. And for you, this means the most convenient and comfortable examination and testing at the hotel without the need to travel to the city for testing. I really hope that very soon we will be able to welcome you to our hotel! I look forward to seeing you again, Control
Positives
Very good price-performance ratio, extensive offering, clean, friendly staff, diverse facilitiesNegatives
My room was next to the entrance and many guests were loud at night.Answer from Spa Hotel Savoy Westend
Dear Ms. Rukschcia, Thank you for your positive feedback about your stay in our hotel. We are very pleased that the offer met your expectations and that you were satisfied with the approach of our professional staff. Regarding the location of your room, we regret that you were unhappy with the noise caused by the passage of other guests. I believe that you will be happy to come to us again in the future. Kind regards, SWH
Positives
Beautiful hotel, large rooms, nice pool, friendly staff, different and good treatments.Negatives
It is located on a hill and a bit far from the center. Expensive procedures.Answer from Spa Hotel Savoy Westend
Dear Vyacheslav, Thank you very much for your positive feedback. It is very important for us to have feedback from guests, even negative ones. We will pay special attention to the issue with prices for health services, which you indicated in your comment. And we will do our best to ensure that we can provide our customers with the best service. Best regards, SVH.
Positives
Very nice staffNegatives
Partly cold food At 6:15 p.mAnswer from Spa Hotel Savoy Westend
Dear Joseph, Allow me to thank you for your kind comments about our dining offerings. It is unfortunate that you found our food service and food temperature unsatisfactory. We will definitely take your comment into account. However, in order to provide our guests with a first-class dining experience, we invest a lot of time and effort in food and meal preparation. I would like to thank you again for all your valuable comments as we always strive to provide the best to all our guests. Kind regards, SWH
Positives
- Extensive medical diagnostics, competent chief physician - Large selection of medical and cosmetic services, nothing unnecessary is imposed - Delicious varied food at the buffet - Polite staff, almost everyone speaks Russian to some extent - High-quality massage, not stroking - Large swimming poolNegatives
- Inconvenient to move between buildings - The elevator often did not work - Elderly people may find it difficult to fetch water - Once the food at the buffet was not very tasty (apparently it depends on the cook)Answer from Spa Hotel Savoy Westend
Dear Tatyana Polyanitsa, Thank you for your detailed review of your experience at our hotel. We are very pleased that you appreciated our extensive medical diagnostics, competent chief physician and variety of medical and cosmetic services. Your feedback about the quality massage and large swimming pool is also very important to us. Due to issues of moving between buildings and temporary inconveniences with the elevator, we apologize for any inconvenience. Your feedback will help us improve our service and provide a more comfortable stay for our guests. Also, thank you for your feedback regarding the food at the buffet. We take note of your comment and are committed to improving the quality of our culinary offerings. We hope that you will give us another chance to welcome you to our hotel and provide you with an even more enjoyable experience. Best wishes, SWH Management Team
Positives
Luxurious sanatorium, friendly staff, amazingly delicious food, large selection of medical treatments, cozy room, beautiful Savoy Westend!Answer from Spa Hotel Savoy Westend
Dear Elena Belyaeva, Thank you for your enthusiastic review! We are glad that you enjoyed your stay at our Savoy Westend Resort. We are proud of our friendly staff and are glad that they created a cozy atmosphere for you. We are also pleased to know that you enjoyed our delicious menu and variety of medical treatments. We try to provide our guests with the most comfortable and enjoyable stay. Your feedback regarding the cozy room and general atmosphere makes us happy and confirms that our efforts are directed in the right direction. Thanks for your feedback and recommendation! We look forward to seeing you again at Savoy Westend and continuing to delight you with our service. Best wishes, SWH Team
Positives
As always, we had a great time! Thanks to all the staff for their care and attentiveness, especially Vladimir and his team in the Restaurant, as well as Ian in the spa center :)Answer from Spa Hotel Savoy Westend
Dear Katarina, Thank you very much for your warm feedback! We are glad that your stay with us was wonderful and that you were satisfied with our service. Your words will be passed on to all our staff, especially Vladimir and his team in the restaurant, as well as Ian in the spa. Your gratitude is very important to us and stimulates us to an even higher level of service. We hope to see you again at our hotel and make your next stay as enjoyable as the last. Best wishes, SWH management team
Positives
I would book again at any time. Very good price/performance ratio.Answer from Spa Hotel Savoy Westend
Dear Frank Schmelzer, We are very pleased to hear that you were satisfied with your stay at the Savoy Westend and found the price-performance ratio to be very good. Your positive feedback is extremely valuable to us and we thank you very much for it. It would be a pleasure for us to welcome you again as our guests in the future. Thank you for your support and trust in our hotel. We look forward to welcoming you back soon! Best regards, Your SWH team
Positives
Consistently positive. TOP in all respects. Would book again immediately.Answer from Spa Hotel Savoy Westend
Dear Frank Schmelzer, Thank you very much for your consistently positive feedback! We are very pleased to hear that you were completely satisfied with your stay at the Savoy Westend and said it was a good experience in all respects. We greatly appreciate your kind words and are thrilled to learn that you would book again in a heartbeat. Our staff are always committed to providing guests with a first class service and it is pleasing to hear that this was the case for you. We hope to welcome you back as a guest at the Savoy Westend soon. Best regards, Your SWH team
Positives
Very friendly, courteous and pleasant staff, both in terms of service and medical staff. Room facilities pleasant with good beds very clean. The morning and evening buffet has a rich selection that is also pleasing to the eye, the desserts are particularly dangerous, so there is certainly something for everyone. We are happy to recommend the hotel and are always happy to be guests there.Answer from Spa Hotel Savoy Westend
Sehr geehrte Tatjana Jerjomko, herzlichen Dank für Ihre äußerst positive Bewertung! Es freut uns außerordentlich zu hören, dass Sie mit unserem Service, sowohl dem des Personals als auch dem medizinischen Team, zufrieden waren. Ihre lobenden Worte über die angenehme Zimmerausstattung und die Sauberkeit motivieren uns zusätzlich. Es ist erfreulich zu hören, dass das Früh- und Abend-Buffet Ihren Erwartungen gerecht wurde und besonders die Nachspeisen Ihren Gaumen verwöhnt haben. Wir legen großen Wert darauf, unseren Gästen eine reichhaltige Auswahl zu bieten, die nicht nur geschmacklich, sondern auch visuell ansprechend ist. Ihre Empfehlung des Hotels und die Bereitschaft, wieder unser Gast zu sein, sind das schönste Lob für unser Team. Wir sind stets bemüht, unseren Gästen einen angenehmen Aufenthalt zu ermöglichen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, SWH Management Team
Positives
We were very happy with everything, we will definitely come backNegatives
I didn't find anything negative, everything was greatAnswer from Spa Hotel Savoy Westend
Sehr geehrter Georg Ufelmann, vielen herzlichen Dank für Ihr positives Feedback! Es freut uns außerordentlich zu hören, dass Sie mit allem zufrieden waren und eine rundum positive Erfahrung hatten. Es ist großartig zu wissen, dass Sie nichts Negatives gefunden haben und alles Ihren Erwartungen entsprochen hat. Wir legen großen Wert darauf, unseren Gästen einen erstklassigen Aufenthalt zu bieten. Wir würden uns sehr freuen, Sie wieder als unsere Gäste im Savoy Westend begrüßen zu dürfen. Herzliche Grüße, SWH Management Team
Positives
The impressions of staying at the hotel are the most pleasant! Let's start with check-in - check-in is at 15.00, I arrived at the hotel at 11.00, I was warned that check-in is at 15.00, but they will try to do everything possible to speed things up. Immediately, in order not to waste time, we made an appointment with the doctor for an introductory examination and appointment of procedures. at 12.30 they offered to go for lunch, at 13.00 my room was ready for check-in. Promptly, without unnecessary fuss and talk! A day later, there was a problem with the air conditioner, it started turning on and off on its own, etc., within half an hour they replaced the room (standard) with another, and a higher class (demilux) without any additional payments or unnecessary conversations. The prescribed procedures are performed very efficiently by professionally trained personnel on time, and even if the procedure is scheduled for another time, they try to find an opportunity to accept it. The food is excellent and deserves the highest rating. Variety of dishes, quality of products, staff service at the highest level. The location of the hotel, although not first line, is close to the springs, but this is the charm - silence, tranquility, huge territory, forest, nearby the magnificent Peter and Paul Cathedral. I recommend the Savoy Vestend sanatorium to everyone who has the opportunity and rate it 10 points out of 10.Answer from Spa Hotel Savoy Westend
Уважаемый Егор Мунтяну, Благодарим вас за ваш исключительно положительный отзыв о вашем пребывании в отеле Savoy Westend! Мы рады, что ваши впечатления были столь приятными, начиная с оперативного заселения до качественного обслуживания и уровня комфорта. Мы ценим ваше понимание и терпение в отношении заселения, и рады, что мы смогли предоставить вам номер раньше запланированного времени. Ваши слова о нашем персонале и профессионализме врачей доставляют нам особенное удовлетворение. Также приносим извинения за возникшие неудобства с кондиционером, но мы рады, что смогли оперативно решить эту ситуацию и предложить вам более высокий класс номера без дополнительных затрат. Ваши похвалы по поводу нашего питания важны для нас, и мы гордимся тем, что смогли угодить вашему вкусу с разнообразием блюд и качеством обслуживания. Благодарим вас за рекомендации нашего санатория и за высокую оценку 10 баллов из 10. Мы будем рады видеть вас снова в Savoy Westend и продолжить радовать вас нашим первоклассным обслуживанием. С наилучшими пожеланиями, Команда Savoy Westend
Positives
Pool. Good doctorNegatives
Swimming pool until 18:50 - and they kick you out of the pool and sauna. They work illegally, bypassing sanctions, without accepting credit cards - all for cash.Answer from Spa Hotel Savoy Westend
Уважаемый Vadym Chernega, Благодарим вас за ваш отзыв и заботу о нашем бассейне. Мы искренне сожалеем, что у вас возникли неудобства в связи с закрытием бассейна и сауны. Ваша обратная связь важна для нас, и мы постараемся улучшить наш сервис. Что касается вопроса о принятии кредитных карт, мы изучим этот вопрос и примем необходимые меры для улучшения опций оплаты. Мы стремимся предоставлять лучший сервис для всех наших посетителей. Еще раз благодарим вас за отзыв, и надеемся увидеть вас снова, чтобы предоставить вам более положительный опыт посещения нашего бассейна. С уважением, Команда менеджеров SWH
Positives
Very good and recommended hotel, nice staff and very tasty food.Answer from Spa Hotel Savoy Westend
Sehr geehrter Alexander Albrecht, Herzlichen Dank für Ihre positive Bewertung und Ihr Lob! Wir freuen uns sehr zu hören, dass Sie mit unserem Hotel zufrieden waren, insbesondere mit unserem freundlichen Personal und der köstlichen Küche. Ihr Lob motiviert uns, weiterhin erstklassigen Service zu bieten. Es war uns eine Freude, Sie als Gast zu haben, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Vielen Dank für Ihre Empfehlung! Mit freundlichen Grüßen, SWH Management Team
Positives
Charming, cozy and well-kept hotel with historical interiors next to the forest and an unforgettable view of the Orthodox Church! Excellent service. Attentive and friendly staff. I was very pleased with the large swimming pool with soft, comfortable sun loungers, especially with a sauna. The food didn't disappoint either. In addition to decent main courses, there is an excellent selection of appetizers and fresh salads. There was always salmon and other fish for breakfast. Delicious buns in the morning and simply wonderful cakes in the evening. Although the five varieties of melon to choose from were already a wonderful dessert. Just a special thank you for the choice and quality of juices for breakfast. There was even beetroot. It was especially pleasant that a pianist played in the cozy bar on Friday and Saturday. I was also satisfied with the quality of the procedures. I had a relaxation program. I was pleased with the professional classic massage. To summarize, I can say that this is an ideal hotel for relaxation and spa treatment, to which you want to return.Answer from Spa Hotel Savoy Westend
Уважаемая Екатерина Шлыкова, Благодарим вас за вашу восхитительную рецензию и добрые слова о нашем отеле. Мы рады, что вам понравилась ваша поездка и наше уютное место с историческими интерьерами. Мы гордимся тем, что наш персонал смог создать для вас незабываемый опыт, и ваш отзыв вдохновляет нас продолжать работать в том же духе. Мы также рады, что вас порадовал наш большой бассейн, сауна и кулинарное разнообразие наших блюд. Ваша похвала к нашему завтраку, включая выбор закусок, салатов, свежей рыбы и других десертов, очень важна для нас. Мы ценим ваше время, проведенное в нашем отеле, и ждем вас снова в ближайшем будущем. Ваш отзыв - лучшая награда для нас, и мы с нетерпением ждем вашего следующего визита. С наилучшими пожеланиями, Команда менеджеров SWH
Positives
Hello everybody! I would like to say a lot of good and kind words about the Savoy Westend Hotel. The medical facilities are at the highest level. The head physician is a professional in his field. I would recommend many “doctors” of Karlovy Vary sanatoriums to undergo an internship with him. Service at the highest level. Vladimir and the team in the kitchen deserve the most sincere thanks for their hard work. The cooks cook great. The room is cleaned constantly. Special thanks to Gabriela and Alexandra for their patience and care, as well as to the management staff for their well-trained team. Thank you very much!Answer from Spa Hotel Savoy Westend
Уважаемая Светлана Мельник, Мы искренне благодарим вас за ваши добрые и теплые слова о нашем отеле Savoy Westend. Ваш отзыв является для нас важным и вдохновляет нашу команду продолжать работать на высшем уровне. Мы рады, что вам понравилась наша лечебная база и профессионализм нашего главврача. Ваше доверие важно для нас, и мы всегда стремимся предоставить выдающийся уровень медицинских услуг. Ваш отзыв о кухне и нашем персонале на кухне, включая Владимира и его команду, очень важен для нас. Мы уделяем большое внимание качеству приготовленных блюд, и ваша похвала подтверждает наши усилия. Также мы благодарим за ваши добрые слова о нашем персонале в уборке, Габриэле и Александре, и управляющему персоналу. Ваш отзыв мотивирует нас делать еще лучше. Мы гордимся возможностью обслуживать вас, и мы надеемся, что вас ждет еще много приятных моментов в нашем отеле. Спасибо вам большое за вашу поддержку! С наилучшими пожеланиями, Команда менеджеров SWH
Positives
The only downside is the lack of the ability to pay bills by card... The rest is excellent.Answer from Spa Hotel Savoy Westend
Уважаемая Ольга Матвиенко, Спасибо вам за ваш отзыв и вашу честную обратную связь о вашем опыте. Мы рады, что в целом вы остались довольны вашим пребыванием. Что касается отсутствия возможности оплачивать счета картой, мы приносим извинения за любые неудобства, которые это могло вызвать. Мы всегда стремимся удовлетворить потребности наших гостей, и ваш комментарий будет учтен при рассмотрении возможных улучшений в наших платежных системах. Мы надеемся, что в следующий раз ваше пребывание у нас будет безукоризненным, и вы снова выберете наш отель для вашего пребывания. С наилучшими пожеланиями, Команда менеджеров SWH
Negatives
Of course, it's always the little things that lead us to the selection and there is far too little scope for evaluation in the 5 points/grades asked here. As a result of the circumstances, due to unwise EU government and sanctions, the hotel complex is trying to cope with a change of ownership. So the economy is now obviously in danger of collapse / collapse. I wish the “Savoy Westend Clinic Hotel” an upswing which, in my opinion, can be sustained by good management. Currently compared to other similar hotels in the area, Savoy does not have 5 star quality !966Answer from Spa Hotel Savoy Westend
Dear Viktor Keilmann, Thank you for your feedback and honest comments. We are sorry to hear that your experience did not meet the expected five-star standard. We appreciate your candid words. It is our goal to always provide our guests with excellent service and we regret if we were unable to meet your expectations. Your indication of possible impacts due to external factors is important and we will ensure that your feedback is passed on to management. We would like to apologize for any inconvenience and hope that the situation will improve in the future. We appreciate your wishes for a recovery and we assure you that we are working hard to improve the quality of our service. Thank you again for taking the time to share your thoughts with us. Best regards, SWH management team
Positives
Everything was perfect. Room was 1a... bathroom with bathtub... everything was clean. Staff was very friendly and accommodating.Negatives
Nothing... one could possibly complain that the staff and the doctor in the clinic don't speak German. But I didn't expect that either. With a little English it worked very well.Answer from Spa Hotel Savoy Westend
Liebe Monika Völkl, ChatGPT Vielen Dank für Ihr positives Feedback! Es freut uns zu hören, dass Sie Ihren Aufenthalt im Savoy Westend genossen haben und dass Sie mit Ihrem Zimmer, dem sauberen Bad, dem freundlichen und zuvorkommenden Personal sowie dem leckeren Buffetessen zufrieden waren. Wir schätzen Ihr Feedback sehr. Wir verstehen, dass es für einige Gäste von Vorteil sein könnte, wenn das Personal und die Ärzte Deutsch sprechen würden. Obwohl wir keine Deutschkenntnisse voraussetzen, freut es uns, dass Sie mit Englisch gut zurechtkamen. Wir werden Ihr Feedback nutzen, um sicherzustellen, dass wir weiterhin die Bedürfnisse unserer internationalen Gäste bestmöglich erfüllen. Wir hoffen, Sie bald wieder im Savoy Westend begrüßen zu dürfen. Vielen Dank für Ihren Besuch und Ihre freundlichen Worte! Mit freundlichen Grüßen, SWH management Team
Positives
The view from the room was directly onto the Orthodox Church. Large swimming pool. Very tasty and varied food.Answer from Spa Hotel Savoy Westend
Dear Anton Saburov, Thank you very much for your feedback! We are very glad that you liked the view from the room of the Orthodox Church, as well as our large swimming pool. We strive to provide our guests with a comfortable stay and your positive experience is important to us. It's also great to hear that you enjoyed our variety of food. We pay special attention to the quality and variety of our menu to satisfy the tastes of every guest. Thank you for choosing our hotel and we hope to see you again in the future. If you have any additional comments or requests, feel free to share them with us. We are always striving to improve our services and provide an unforgettable experience for every guest. Best wishes, SWH Management
Positives
I can fully recommend the Savoy Westend. The rooms are spacious and tastefully decorated. The reception staff are very helpful and accommodating. The spa treatments are carried out professionally. A large number of applications are available. The food selection is sufficiently large. Everything is fresh and of good quality. The coffee is very good, as are the salads and desserts. The price-performance ratio is excellent.Negatives
The hotel is not very centrally located. It takes about 5 minutes to walk to the healing springs. The way back up the mountain takes a little longer. That's why I avoided going to Quelle 11 in the morning and preferred to go straight to breakfast.Answer from Spa Hotel Savoy Westend
Dear Thomas Zolobczuk, Thank you very much for your positive feedback and the recommendation of the Savoy Westend. We are very pleased that you were satisfied with your stay with us and that you enjoyed the rooms, the staff, the spa treatments and the food. Your words of praise mean a lot to us. We understand that the hotel's location may not be ideal for everyone, but we are pleased that you still found your way to the healing springs. Thank you again for your review and recommendation. We hope to welcome you again in the future and will be happy to answer any further questions or requests you may have. Best regards, SWH management team
Positives
Nice staff, always helpful, good service in the restaurant.Negatives
The parking fees were too expensive, I also found the beer expensive compared to the restaurants in the city, the beer cost twice as much.Answer from Spa Hotel Savoy Westend
Sehr geehrter Konstantin Kühl, vielen Dank für Ihr Feedback zu Ihrem Aufenthalt bei uns. Es freut uns zu hören, dass Sie unsere Mitarbeiter als nett und hilfsbereit empfunden haben und mit dem Service in unserem Restaurant zufrieden waren. Ihre Anmerkungen zu den Parkgebühren und den Preisen für Getränke nehmen wir zur Kenntnis. Wir verstehen, dass die Kosten für Parken und Getränke einen Einfluss auf Ihr Gesamterlebnis haben können. Wir werden Ihre Kommentare weiterleiten und sie bei zukünftigen Überlegungen berücksichtigen. Wir hoffen, dass Sie trotz dieser Punkte Ihren Aufenthalt bei uns genossen haben und würden uns freuen, Sie in der Zukunft erneut bei uns begrüßen zu dürfen. Sollten Sie weitere Anliegen oder Wünsche haben, stehen wir Ihnen gerne zur Verfügung. Mit freundlichen Grüßen, SWH Management Team
Positives
I liked everything very much. Service at a height. Room cleaning every day. The staff is friendly. The procedures are cool. The restaurant, the buffet table is great. Very beautiful, beautiful. I love it. I recommendAnswer from Spa Hotel Savoy Westend
Dear Natalia Nevalenaya, Thank you so much for your positive review! We're delighted to hear that you had such a wonderful experience with us. It's great to know that you enjoyed the excellent service, daily room cleaning, friendly staff, and top-notch procedures. We're especially pleased that you found the restaurant and buffet table to your liking, and we appreciate your kind words about the overall aesthetics. Your recommendation means a lot to us, and we're thrilled to have exceeded your expectations. We look forward to welcoming you back in the future. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, please feel free to share. We value your feedback and are always striving to enhance our guests' experience. Thank you again for choosing our services, and we hope to have the pleasure of hosting you again soon! Sincerely, SWHManagement Team