references
Positives
We really enjoyed our stay at this hotel. The staff works harmoniously, accurately fulfilling their duties.Negatives
There was no second doctor visit.
Positives
Since the hotel is small, it has a warm, family atmosphere. There is an individual attitude towards each guest. The staff strives to meet you halfway even in small matters.Negatives
Not foundPositives
We were accommodated by the very friendly and professional Ilona. The room is good and we were satisfied with everything. The food is wonderful. The treatment is also excellent. Especially Mirka. She always listened to requests and met them halfway. Thank you very much to all the staff. We hope to come again!!Positives
The location of the Hotel is very good. The treatment staff is very friendly and does their job conscientiously. The rooms are cleaned every day. Overall the hotel is very clean and quiet.Negatives
Unfortunately, the hotel is not worthy of 4 stars, three stars is a stretch. We have already stayed in three star hotels which were much better. The food is very poor. The rooms are so small that we had to put our suitcase in the bathroom.Answer from Spa-Hotel Sirius
Добрый день уважаемая Маргарита. Мы благодарны Вам за теплые слова о наших службах, так же благодарны и за критику в наш адрес. Отель SIRIUS **** официально имеет четыре звезды от Ассоциации отелей и ресторанов в Чешской республике. Каждые четыре года проходим аттестацию на соответствие 4-м звездам. Наши сотрудники делают все, чтобы нашим гостям было комфортно и хорошо. Нам очень жаль, что номер Вам не понравился. Вы выбрали номер подешевле. Для гостей предлагаем 2 варианта номеров: Номера с видом на парк – побольше, имеют прихожую. И вариант подешевле, номера с видом на двор, не имеют прихожую, зато имеется большая, светлая ванная комната. К сожалению, выбор номера был за Вами. Надеюсь, в следующий раз Вы будете внимательнее выбирать номера, тем более что коллеги sanatoriums.com всегда помогают определится с выбором как номеров, так и отеля. Что касается питания, предлагаем на обед и ужин выбор из 7-ти блюд (свинина, говядина, курятина, рыба, овощные блюда для вегетарианцев, диетические блюда, а также сырные или колбасные тарелки для тех, кто поздно приезжает после экскурсий и не успевает на ужин). К тому всегда есть выбор салатов и гарниров. Всегда можно выбрать по своему вкусу. Спасибо Вам за отзыв. Коллектив отеля от всей души желает Вам здоровья и счастья.
Positives
I liked everything very much, the staff was polite and friendly.Negatives
The only thing that didn’t work out very well was that the procedure times were scattered throughout the day, starting from 6:30 a.m. to 3:30 p.m. It's almost uncomfortable to run. There is little time left for walking around the city. It would be better if on one day all procedures took place in the morning and on the other day in the afternoon (this is an example). This way you can plan something. The city is very beautiful, the landscape, but there was not enough time to see everythingAnswer from Spa-Hotel Sirius
Уважаемый Михаил. Спасибо за теплые слова о нашем отеле. Мы очень рады что Вам понравилось. Наши сотрудники делают все, чтобы нашим гостям было уютно, спокойно и комфортно. Мы стараемся быть флексибильными и идти навстречу пожеланиям наших гостей на сколько это возможно. И если гости планируют поехать на экскурсию, мы переносим процедуры на другой день. Работает наш Бальнео центр от 07:00 до 15:30. И процедуры распределяются таким образом, чтобы пациент смог отдохнуть между принятиями процедур. Так же, чтобы он успел без спешки и суеты позавтракать и пообедать. А главная причина в том, что после некоторых процедур должно пройти несколько часов, чтобы лечение принесло пользу, а не вред организму. Для нас самое главное это здоровье и спокойствие наших гостей. Весь коллектив отеля желает Вам здоровья и счастья! Надеемся на Ваш следующий приезд к нам.
Negatives
Disorganized treatment: the nurse constantly changed the time of procedures, as a result we never received several procedures.Negatives
We need to change the design of the dining room and diversify the food a littlePositives
Great work from the sanatoriums.com team. from the moment of booking to departure. Everything is clear, coordinated, efficient. We went on an excursion in Varna from you. I really liked it. I will definitely recommend it to everyone and continue to use your site. The resort is great. I liked the procedures at the Sirius Spa Hotel and its accommodation. Diligent, friendly staff. The rooms were clean.Negatives
The hotel itself is not worthy of 4 stars. The usual 3. The rooms themselves are not large with a modest interior. Big complaints about the food, from the range to the quality of the products. We got stomach poisoning from not fresh sausage. It turned out that she was stored in a plastic bag for several days, in which she suffocated. For example, according to the administration, on Wednesday 12/19 they ate boiled ham, which was bought for the weekend. In response to our request to show the storage conditions for the sausage. They brought out the already cut loaf of boiled ham without the casing, which was placed in a regular plastic bag. The sausage tasted musty and sour, the administration argued. that sausage can be stored in a cellophane bag. This is despite the fact that printed, boiled sausage, subject to storage conditions, should be stored for no more than 48 hours, and then in special storage. paper or food container. Let's put it in a word - Horror. No one takes nutritional samples for ordination. norms. Morning juices, without change or renewal, are served for several days in the same container. If you don’t finish it today, you’ll finish it tomorrow or the day after tomorrow. Decanters are not washed. There is no shame in bringing them 1/3 at the bottom in a dirty jug from yesterday. For breakfast, lunch and dinner there is titanium for tea. For lunch and dinner there are no juices, only tea. But we’re not in Central Asia to sit around drinking tea for days. For a second, the hotel is 4-star. You can’t take out a tea bag (despite the fact that there is a kettle in the room), go buy it for yourself and drink to your health. The first time I saw that small the buns were cut into 2-4 parts. Baking is only done in the morning and is very meager in variety and quantity.. Spoons and forks are sometimes sticky. Either they are washed poorly by hand, or they are not wiped off after the dishwasher. The assortment is very meager and meager, salads and side dishes 2-3 types, the same thing every day. For example, from salads: chopped tomatoes, cucumbers with sour sour cream and cabbage with pepper. Side dishes: buckwheat, potatoes and pasta. AND ALL!!!! Now we treat stomachs.Positives
The location of the hotel is very convenient. The food was tasty and varied. The staff is polite and friendly. The treatment was well planned.Negatives
Drop-off and pick-up at the hotel is almost impossible, due to road markings that prohibit stopping in front of the hotel entrance (if you are driving a personal car). You have to park your car in another place and carry things from there.Positives
I rested and was treated twice at the Sirius Spa Hotel. The conditions suit me. The location of the hotel is excellent. Renovations have been carried out in the medical department. The staff is very friendly. I'm planning to come again in the spring.Negatives
The new whirlpool baths are not very comfortable for short people.Positives
A very cozy, almost homely hotel with 23 rooms. The location is very convenient. The springs are a 2-7 minute walk away. The staff (reception, restaurant, treatment block) is very friendly. And I was also pleased with the optimal ratio of price and quality of services. We felt welcome in this hotel. We felt good and cozy in it.Negatives
There was one small minus: when it got sharply cold, there weren’t enough heaters for all the rooms. But the next day the heating was turned on, so the guests didn’t have time to get too cold.Positives
The staff is very friendly, the medical staff and the doctor are very competent.Negatives
The hotel and room were cold at times.Positives
The location of the hotel, friendly and caring hotel staff (especially Ilona who works at the reception), quick resolution of any problems and assistance from the staff, good communication between guests, some medical procedures, etc. Generally a good atmosphere, which is very important for a sanatorium.Negatives
Some workload of the medical staff, lack of much variety in the diet, but this is not the fault of the staff, but problems in organizing work, perhaps saving money and resources.Positives
It was our first time to relax in this sanatorium, everything was very good, thank you all for your professional work. Special thanks to the massage therapist, unfortunately I don’t know his name.Positives
The hotel is located in a very convenient location - close to the springs, on a flat area, not far from the main street of the city.. The hotel staff speaks Russian, is very attentive and friendly. The food is as it should be at a resort - tasty and healthy. The hotel doctor immediately responds to the first call and is always interested in the health of hotel guests. The nurses are attentive and kind. In a word, everything is at a high level. .Positives
The Sirius Hotel is located opposite the park, close to the springs. The room was clean and comfortable, it was on the 4th floor, but the hotel has an elevator. Treatments and procedures were carried out exactly according to schedule by experienced doctors. specialists. The schedule was drawn up with all my wishes: when there was a big Orthodox holiday, and I went to the Church of Peter and Paul, all my procedures were carried out after lunch. The food was varied, to suit all tastes: you could choose dietary dishes or eat your fill. The staff is friendly, welcoming, and speaks Russian. I was satisfied with the rest and treatment. By the way, I was on vacation in Sirius from May 14 to May 25, 2018.Negatives
I didn't feel any negativity.Positives
Good location of the hotel, near the 15th spring. The rooms are spacious, our room had windows overlooking the garden with a beautiful view. You can borrow a kettle and iron at the reception.Negatives
Treatment procedures take place on the ground floor, very cramped. During some procedures, towels on the couches are not changed after previous guests. Very poor diet, little fruit. Fruits are only crushed for breakfast. No variety, small portions.Positives
We really enjoyed our stay at this resort! A room with an excellent view, birds sing on the street both day and night (with the window open), everything is very peaceful! The room has everything, Russian channels are on TV. The sources are all nearby. The cuisine is excellent, the staff is friendly! The medical staff is attentive and friendly, the procedures are simply magnificent!Negatives
The only noticeable negative is that in the restaurant they seat couples opposite each other, it is a little awkward to sit with strangers opposite each other.Positives
Everyone is happy, it would be desirable to improve the lunches and dinners.Positives
Everything was wonderful and amazing. We will be happy to come again.Negatives
It is advisable to have 2 devices for gas injections.Positives
Everything is fine.Negatives
There is no negativity.Positives
Everything was wonderful! The hotel team from the head. The doctor to the service staff couldn't be better! Just great guys! Any issue was resolved quickly and flawlessly! The arrival of the holidaymakers was very friendly, they left the warmest impressions both from the treatment and from communicating with new friends! The location of the hotel is excellent! Thank you for all the days of your stay!Negatives
The restaurant's two-level location is not very convenient for older people.Positives
Excellent location of the hotel, qualified, polite staff, from the doctor to the kind, desirable attitude, delicious and varied food.Negatives
It was difficult to find a negative, perhaps only the insufficient illumination of the room, one floor lamp is clearly not enoughPositives
Very convenient location of the hotel. Close to all sources. All procedures are carried out at the appointed time. Friendly friendly staff.Negatives
Instead of the booked single room (835 euros), they put us in a room with two beds (862 euros), without warning about the other cost, and even with a constant smell in the toilet.Answer from Spa-Hotel Sirius
Уважаемая Алла, Мы благодарим, что Вы оказали доверие и посетили наш отель Sirius. Нам очень жаль что произошло такое недоразумение. Вы проживали в номере, согласно брони, с видом на двор. Номер был двухместный TWIN, больше по площади чем одноместный номер с видом на двор. Имеет две односпальные кровати. Номер такой же ценовой категории как и SGL. Отель имеет право селить клиента в номер такой же или вышей ценовой категории. Тем более что номер больше и удобнее, а так же имеет душевую кабину вместо ванной, что многие гости старшего возраста предпочитают. По поводу оплаты, заплачена была часть, согласованная в резервации - 835 Евро. Оплата прошла картой Mastercard 23.10.17. на сумму 21 451,15 CZK, что по официальному курсу ČNB (25,69 CZK), что на день оплаты составляет 835 Евро. Никаких денег свыше суммы указанной в резервации, за проживание и лечение с Вас отель не взял. 27 Евро с Вас снял банк за оплату банковской картой, комиссию, а так же за перевод денег в другую валюту. Более подробную информацию о данной транзакции, комиссии за оплату банковской картой и за конвертацию, которые с Вашей карты были сняты Вы можете получить в своем банке, отель к этому не имеет никакого отношения. В любом случае, мы надеемся на Ваше понимание и будем рады видеть Вас в числе наших постоянных клиентов. S pozdravem / Best regards / С Уважением Ing. Natalia Makarova Sales manager PARK SPA HOTEL SIRIUS