references
Positives
Fantastic in every respect! Despite having high expectations, these were exceeded in every case! Loved it - will recommend widely - and will return!Negatives
The transfer from the airport to the hotel was extremely scary. Driver drove far too fast and was constantly right up on the back of the car in front of- unnecessarily, because he wanted to overtaking - and left no braking distance. Repeated requests to slow down were ignored.Answer from Spa Hotel Nove Lazne
Dear Mrs. Fielding-Pashov, Thank you very much for your heartwarming review. We are truly happy that your stay helped you relax and recharge — it is exactly what we strive to offer every guest. We regret the unfortunate experience with the transfer driver and have passed this information to the transport provider for further review. Looking forward to seeing you again and making your next visit just as rejuvenating. Warm regards, Ensana Nové Lázně Team
Positives
Nice location, professional, and friendly.Negatives
The mattress needs to be changed. The food was very often overcooked and sometimes cold. There was an extra charge for tea and coffee during the meal.Answer from Spa Hotel Nove Lazne
Dear Mrs. Di Martino, Thank you for your kind and thoughtful review. We are glad that you appreciated the overall stay and comfort at our spa hotel. We are sorry to hear that the mattress and kitchen did not fully meet your expectations. We have already forwarded your comments to the responsible departments for review and possible improvement. We would be happy to welcome you back and offer you an even better experience. Best regards, Ensana Nové Lázně team
Positives
Hotel clean Good locationNegatives
I have a Bronze-level card and recently spent another six nights at a hotel (ensana). However, these nights have not been added to my account, and I did not receive the 10% discount. When I arrived at the hotel, they advised me to check with you( sanatorium.com) I booked through. However, for several days, you have told me that you need to verify the issue with the hotel. As a result, no points have been added to my account, and no discount of 10%. No payment in advance?Is not true. I was charged before my check-in in hotel. Full board pension - at noon no choise. 6 procedures included that you had choose (the cheapest) and no doctor visits. Is this normal?Answer from Spa Hotel Nove Lazne
Dear Mrs. Teenu, thank you for sharing your experience with us. We appreciate your honesty and have taken your feedback to heart. Please forward your comments directly to the Manager who is responsible for managing the Ensana Life program for all 7 Ensana hotels in the Czech Republic: Petr Zich Cluster Revenue Manager Léčebné lázně Mariánské Lázně a.s., Masarykova 22, 353 01 Mariánské Lázně, Czech Republic Tel: +420 354 661 503 Mobile: +420 721 542 374 Email: pzich@cz.ensanahotels.com www.ensanahotels.com If this does not help, I attach below the contact details of the responsible person in the company management: Sergei Zabrodin Marketing executive Registered office: Na príkope 392/9, Staré Mesto, 110 00 Prague 1, Czech Republic Headquarters: Karla Engliše 4, 150 00 Prague 5, Czech Republic Mobile: +420 734 801 455 E-mail: szabrodin@ensanahotels.com https://ensanahotels.com We hope that all discrepancies will be resolved and your next stay will be fully to your liking. Thank you for your visit and we look forward to seeing you next time. Best regards, Ensana Nové Lázně Team
Negatives
I didn't like the organization of excursions from Sanatoriums.com. When I arrived, no one contacted me and no one informed me about the schedule.Answer from Spa Hotel Nove Lazne
Dear Ms. Mazilin, Thank you for choosing our hotel Nové Lázně and for giving us a good rating. We are glad that your overall stay left a positive impression on you. As far as I know, Sanatoriums.com offers a free trip to Prague and transfer to the hotel as a bonus for its clients. Please contact Sanotoriums.com directly regarding these matters, as well as regarding transfers with their company to the destination and holiday packages with their company, please check directly with your travel agent. We will be happy to welcome you again to Mariánské Lázně at the hotel Nové Lázně and will be happy to provide you with all the services of our spa hotel on site. Best regards, The Ensana Nové Lázně Team
Positives
The service with arrival and departure by minibus was very good, punctual, very good drivers, clean and new vehicles.Negatives
We booked full board. Both breakfast and dinner were very good. The food at lunch was a bit meager, and on Friday there was only a small buffet.Answer from Spa Hotel Nove Lazne
Dear Mr. Tänzer, Thank you for your positive feedback and your trust. We are particularly pleased that you were satisfied with the medical care, the friendly service, and the transfer. We have gladly taken note of your suggestion regarding lunch and passed it on to our kitchen team. We are already looking forward to your next visit! Sincerely, Your Ensana Nové Lázně Team
Negatives
Dirty. Dusty. The building is showing its age. The restaurant staff is completely unfriendly. Most of the ladies don't speak German and are completely unfriendly. They don't speak English either! Never again!Answer from Spa Hotel Nove Lazne
Dear Ms. Litvak, Thank you for choosing our sanatorium and sharing your impressions with us. We are sorry that your stay did not meet your expectations and that some aspects of your stay were not to your liking. We have already forwarded your comments regarding the condition of the building and the restaurant service to the management so that they can analyze them in detail and take appropriate action. Most of our staff speak three languages, and we also offer foreign language courses for our employees so that they can further develop their language skills. It is usually not a problem to contact the restaurant manager, who will relieve the waitress at your table to the satisfaction of both parties. We are pleased that you enjoyed the location of the spa, and we hope that we can impress you in other aspects in the future. Thanks to your feedback, we have the opportunity to address the aspects you raised and correct them at this time. We thank you and look forward to your next visit so you can assess how we have improved the environment and service to the satisfaction of all our guests. Sincerely, Ensana Nové Lázně Team
Positives
We really liked the location of the hotel, the food, the service. The staff is friendly.Negatives
The downside, in our opinion, is the lack of a ramp. You have to drag your suitcases up the stairs.Answer from Spa Hotel Nove Lazne
Dear Mrs. Laube, Thank you for your wonderful review. It is nice to hear that you had a pleasant holiday with us and were satisfied with the service we offered. The main entrance to the hotel is indeed with stairs, but we have porters who are available to guests every day from 7am to 7pm. Their services are included in the price of your stay at the hotel, and a small tip is at your discretion. Thus, the porter can help you carry your luggage from your car to your room or vice versa. We wish you good health and look forward to your next visit. Best regards, Your Ensana Nové Lázně Team
Positives
Very well-kept ambience. The treatments were tailored to our needs and carried out professionally. There were no waiting times at the allocated appointments, which we found very pleasant. The staff in all areas such as the restaurant, reception, wellness and treatment area were very friendly and accommodating.Positives
Very friendly staff and excellent hotelNegatives
The return transport from the hotel to Düsseldorf on February 1, 2025 was an ordeal. Due to poor planning, we had to travel enormous distances until we arrived in Düsseldorf after 11 hours (!!!) (from 9:25 a.m. to 8:30 p.m.), meaning we were transported a total of 850 km across the country (the direct route would have been 603 km. Our driver was very good, but the transport company's planning was a senseless ordeal), which soured the entire experience for us and other passengers. Klaus BorchertAnswer from Spa Hotel Nove Lazne
Dear Mr. Borchert, Thank you very much for your kind words. We are very pleased that you enjoyed your stay with us and appreciated our efforts. However, Ensana does not offer bus transportation, but only individual transfers with a private driver. In any case, we are sorry that your return journey was not ideal. We wish you good health and look forward to seeing you again at the Hotel Nové Lázně in Mariánské Lázně. Sincerely, Your Ensana Nové Lázně Team
Positives
Wonderful sanatorium. Excellent food, with a wide variety of healthy and tasty food. Service, including procedures, was at a high level. We will definitely come back here again. Many thanks to all the staff for a wonderful holiday.Positives
I try to visit the Nové Lazne hotel every year. They bring me back to life!!! Thank you all! Excellent management, you can feel it in the improvement in the quality of service. The restaurant, the quality of the food and the service are all at a high level. I took a consultation with a urologist, I got two in one, a very qualified examination by an experienced clinician and Mr. Pavel Knaru himself, who not only gave many useful recommendations, but also played the role of a psychotherapist. Special thanks for this! I would also like to note Mrs. Pavla, who is in love with her profession as a cosmetologist, on whose table I spent an hour of bliss with an amazing effect. Once again, I thank everyone for their care and will definitely come back.Positives
I really liked the room we stayed in, the attitude of the staff, with smiles and willingness to help, to advise. The treatment is top notch, everything is in one building. The presence of a spring in the sanatorium is a huge plus. Saunas and swimming pools are all in one place. Even with almost full occupancy (during our stay we are holding a symposium of doctors) there were free places to relaxNegatives
The food for breakfast is monotonous. But it's not critical. But there is a big choice.Answer from Spa Hotel Nove Lazne
Dear Mrs. Jede, Thank you for your kind words. We are very pleased that you were satisfied with the medical care, the friendly staff and the organization of the treatment area of our hotel. As you said, the treatments, the Roman baths, the Royal Restaurant, the Royal Lobby Bar and the Viennese Café are located right in the building where the guests live. We try to adapt the breakfast even more to the individual preferences of our guests, use more local seasonal products and meet individual needs, which we know about in advance. We look forward to your next visit. With friendly greetings Your Ensana Nové Lázně Team
Positives
Everything was great, The hotel is very clean, the rooms are clean, large, comfortable beds. The staff is very friendly, The procedures are 100% excellent, The chef is an older man (I didn't remember his name), his dishes are magic, very tasty. The location of the hotel is in an ideal place, near the center and the park. I will definitely come back. I recommend it to everyone.Positives
Very friendly and professional employees, excellent chef and food, great treatments. Beautiful and very clean room and bathroom. All by all a 5 stars PLUS hotelNegatives
No negativesAnswer from Spa Hotel Nove Lazne
Dear Mr. Kamerman, Thank you very much for taking the time to share your impressions with us. We are delighted that you were completely satisfied with your stay at our hotel. Your praise is a great motivation for our entire team and encourages us to continue to offer our guests the highest quality and attention. We look forward to welcoming you again soon. With kind regards, Your Ensana Nové Lázně team
Positives
Everything was very good. Very friendly and positive staff. I will definitely come again more than once.Positives
The hotel is very clean and well maintained, the staff very friendly, everything very well organized. The spa treatments were well chosen and carried out. We felt very comfortable and will come back. There was a very nice gesture to congratulate a birthday that fell during this time. Thank you very much!Positives
We were greeted well, clean, quiet, and calm.Negatives
Haven't been here since 2019. Not for the better. There are not enough treatments, they don't prescribe treatments, the treatment schedule is too tight. Room 104 overlooked a peeling wall. The service in the restaurant doesn't correspond to 5 stars: they talk among themselves, their long hair is loose.Answer from Spa Hotel Nove Lazne
Dear Mr. Akbaev, Thank you for choosing our hotel again. We are pleased that you noted the silence, cleanliness and calm atmosphere of our resort, as well as the high quality of food and excellent location. At the same time, we regret to hear your comments regarding the organization of treatment, the view from the room and the service in the restaurant. Your review has already been forwarded to the management for further consideration. We make every effort to ensure that our services correspond to the level of a five-star hotel, and it is thanks to the feedback from esteemed guests like you that we have the opportunity to improve. We hope that we will have the opportunity to welcome you again in the future and offer you a more pleasant experience. With friendly greetings, The Ensana Nové Lázně Team
Positives
All spa51 buffet15 saunas14 historical11 +6 Sort by Most relevant Newest Highest Lowest Rafael Nanaziashvili 11 reviews a day ago New Vacation | Couple My wife and I stayed at this hotel in October 2024. Very impressive hotel with excellent restaurant and medical treatment. Especially we would like to mention our waitress Julia, who is very friendly and professional, our maid Veronica who … More Av Atar Local Guide·33 reviews·27 photos a week ago New Vacation Five (5) working days later and the administration of the “five-star” hotel still hasn't answered a simple question about reserving a parking space for a car. With such a manager, you can imagine the level of the rest of the service in this … More Franky Michels Local Guide·17 reviews·1 photo a week ago New The treatments are quite good and the therapist are very friendly. The room is ok and the bathroom is quite new, but the room is very dark furnished. The food in the restaurant is disappointing and there is no creativity. This is … More Elena Walshe 12 reviews·3 photos 2 months ago Vacation | Couple Работники гостиницы и медицинский персонал выполняют свои задачи на отлично, работают с каждым клиентом индивидуально, если у посетителей возникают вопросы или проблемы то принимают активное участие в их решении. … More See translation (English) 1 Ensana Nové Lázně (Owner) a month ago Дорогая Елена! Спасибо за прекрасный отзыв, который вы нам дали. Мы очень рады, что вам понравилось лечение в Новых Лазнях. Мы гордимся тем, что нам удалось сохранить лучшее из традиционных бальнеологических процедур, а также внедрить новые технологии, такие как кресло Pelvic Pover для укрепления тазового дна, криосауна для снижения стресса и замедления старения, а также другие новые технологии, которые мы одними из первых добавили в традиционное курортное лечение в Чешской Республике. Мы рады, что в ваш следующий визит у вас будет возможность в полной мере насладиться, например, римскими термами, которые являются жемчужиной Марианских Лазней... Прекрасные римские термы были построены еще в 1896 году и мы рады, что у наших гостей есть неограниченная возможность погрузиться в атмосферу этого пространства с расписными сводами, величественными мраморными колоннами и при этом искупаться в хорошо прогретой воде. Мы твердо верим, что у вас будет достаточно времени, чтобы воспользоваться всем, что могут предложить римские бани. Среди прочего, два бассейна в историческoй aтмосферe, бассейн для релаксации, джакузи, дорожка Кнайпа, инфракрасная сауна, 2 финские сауны и одна паровая сауна, крошечный бассейн с морозной холодной водой, колотым льдом и деревянным ведром для смывания забот. После чего вы можете расслабиться за чашкой чая или освежающей лимонной водой в комнате отдыха. Ресторан «Роял», лобби-бар «Роял» с широким выбором алкогольных и безалкогольных напитков и коктейлей, а также кафе «Вена» с десертами, свежеприготовленными нашими кондитерами с чашечкой горячего шоколада. На нашем сайте вы найдете широкий выбор номеров от базовых до Королевских апартаментов с возможностью выбора из широкого спектра лечебных пакетов. Желаем Вам крепкого здоровья и надеемся в скором времени впервые приветствовать Вас в качестве гостей в Ensana Health Spa Hotel "Nové Lázně" в Мариенбаде. Ваш покорный слуга Дмитрий Зорин Отдел по работе с гостями See translation (English) Rafael Nanaziashvili 11 reviews a day ago New Vacation | Couple My wife and I stayed at this hotel in October 2024. Very impressive hotel with excellent restaurant and medical treatment. Especially we would like to mention our waitress Julia, who is very friendly and professional, also Olina our bartender was excellent and friendly, our maid Veronica who made our room immaculately clean, our massager Koutecka J. who is very good and made us feel rejuvenating, our mud application girl Mikaela Vitkova who treated our low back in such a way that we feel now much younger, Zdenka Plevova our electric procedure girl who is very professional and treated us very well. Also special thanks to reservation department under Ostap Makarchuk management who reserved for us room we requested. Thank you to all hotel staff!Negatives
Need to replace old TVs with the smart ones.Answer from Spa Hotel Nove Lazne
Dear Mr. Nanaziashvili, Thank you very much for your wonderful review! We are truly delighted to hear that you and your wife had such a pleasant stay at our hotel in October 2024. It is great to know that you appreciated not only the charm of our historical property, but also the quality of the restaurant and medical treatments. We are especially grateful for your kind words about our colleagues Julia, Olina, Veronica, Ms. Koutecka, Mikaela Vitkova, Zdenka Plevova and the reservation manager for the hotel Nové Lázně - Mr. Ostap Makarchuk. We will be happy to share your compliments with them! We wish you both great health and youthful energy, and we hope to welcome you again soon at Ensana Nové Lázně. With kind regards, The Ensana Nové Lázně Team
Positives
We had a good treatment. I especially note Yana and also the head of nurse SonyaPositives
Wonderful hotel, wonderful vacation. Everyone is very kind and polite. Delicious food, perfect service in the restaurant. I would especially like to mention Maria Ivanova. Simply wonderful, kind and pleasant. The quality of the procedures is excellent. Many thanks to all the staff for such a great vacation,Negatives
NoAnswer from Spa Hotel Nove Lazne
Dear Mrs. Lerner, Thank you for your wonderful review! We are glad that you were satisfied with your stay, the quality of the treatments, the service and the atmosphere at the hotel. We will be happy to pass on your compliments to Mrs. Maria Ivanova - she will be pleased. We wish you good health and look forward to seeing you again! With friendly greetings The Ensana Nové Lázně Team
Positives
Excellent staff at the hotel reception and SPA, Miroslava cleaned the room perfectly. I liked the massage from Yana, pearl baths from Marushka, gymnastics in the pool from Tanya, I would like to see more staff at the mud baths, there is a huge workload thereNegatives
climate control is better to replace with modern air conditioners, so that you can choose the desired temperature yourself, climate control did not allow us to do this. I would like to have Smart TV in the room to enjoy NETFLIX and YOU TUBEAnswer from Spa Hotel Nove Lazne
Dear Mr. Tilevič, Thank you very much for your wonderful review. We are glad that you were satisfied with the work of our team, especially Miroslava, Jana, Maruška and Tanja. Your suggestions for improving the air conditioning and upgrading the TVs in the rooms will certainly be considered by our company management. We will be happy to welcome you again in Nové Lázně! With friendly greetings The Ensana Nové Lázně Team
Positives
I was very pleased, everyone is very friendly, the chef is good, the food is delicious, the medical staff is very responsibleNegatives
In the bathrooms you need rubber or wooden mats, it is very slippery to lie down and get up, there are a lot of elderly people, they need help from a health workerAnswer from Spa Hotel Nove Lazne
Dear Mr. Gavrilov, Thank you very much for your kind review. We are glad that you were satisfied with the quality of services, food and medical care. Thank you for your comment regarding the mats in the mineral baths. We have taken appropriate precautions and you will no longer have to worry about slipping while taking a carbonated mineral bath. We hope to see you again! With friendly greetings The Ensana Nové Lázně Team
Positives
The treatments are excellent, and the staff is very friendly and helpful. The medical team can be consulted at any time by appointment. The rooms are bright and clean. Room service is very good and always available to guests. We will be back.Negatives
Unfortunately, the food is still lukewarm and underseasoned. It's not about salt and pepper, but rather the use of spices. The cheese selection—five different—had remained unchanged for two weeks and was of cheap quality. The presentation was carelessly arranged on a round board, sometimes layered. Verdict: The restaurant does not correspond to a 5* hotel.Answer from Spa Hotel Nove Lazne
Dear Mr. Beetz, Thank you for your review and valuable feedback. We are delighted that you were satisfied with the processes, the space, and our team. We take your constructive criticism of our culinary offerings very seriously and now offer you a glimpse of our restaurant following the renovation and refurbishment of the banquet hall, as well as the newly introduced daily special from our chef. We hope to welcome you to our hotel soon! Sincerely, Ensana Nové Lázně Team
Positives
I really liked the Nove Lazne sanatorium. The location of the sanatorium is excellent, close to the springs, there are many parks for walks around. I was placed in a 2-bed room, quite cozy and comfortable (about the negative later). All the treatment procedures are in one building, which is very convenient. In addition to the prescribed procedures, I did different types of massage every day. The masseuse worked with my back very diligently))). The restaurant is very beautiful. Good selection of food. You can choose dietary dishes and, what I especially liked, the food is not oversalted, like in most sanatoriums. The restaurant has good service, I especially want to note Yana, a very friendly and welcoming girl. This sanatorium is a good place to relax and improve your health.Negatives
Room 248 is probably the worst located... Right next to the elevator, you can hear the noise. The view from the window is lousy, on the wall and windows of another building. It was not important to me. But if you need a view and noise is a hindrance, it is better not to choose this room.Answer from Spa Hotel Nove Lazne
Dear Mrs. Margarita, Thank you for your high rating and review of your stay at the Ensana Nové Lázně hotel. We are very pleased that you were satisfied with the quality of the treatments, food, service and atmosphere of the hotel. We will certainly pass on your kind words to Jana and our entire team. Rooms with windows overlooking the park are designated by room categories: Junior Suite* with a view, Suite, Tower Suite, Executive Suite, Imperial Suite, Royal Apartment. So, if a view of the park is important to you, I can recommend one of these rooms. We look forward to your return! With best wishes The Ensana Nové Lázně Team
Positives
Perfect organization of our holiday, strict punctuality of transfers from/to airport. The service in Nove Lazne hotel is beyond all praises. Hotel itself, staff, food, treatments, spa, room, all at the level of the best standards.Negatives
NAAnswer from Spa Hotel Nove Lazne
Dear Mr. Anisimov, Thank you very much for your wonderful review. We are truly pleased that your stay in Nove Lazne met your expectations in all aspects — from the room and spa to food and staff service. Your words are a great reward for our entire team. We hope to welcome you back again soon! Sincerely, Ensana Nové Lázně Team