references
Positives
I liked everything very much, nice, helpful staff, the cleaning was just superb, the rooms were clean, bright and comfortable, I wish the mattresses were more comfortable, they were very hard.Negatives
The water in the baths and especially in the jacuzzi should be warmer; my husband caught a cold on the first day. I would like to diversify the cold appetizers in the restaurant a little; it seemed to us that they were a little short of 5 stars. Everything else was great.
Answer from Spa Hotel Nove Lazne
Дорогой Гость, Благодарим вас за ваш отзыв. Спасибо также за ваши предложения по улучшению. С уважением, Менеджмент отеля
Positives
Great hotel!Negatives
Water in the whirlpool is definitely too coldAnswer from Spa Hotel Nove Lazne
Sehr geehrter Herr Nitschke, vielen Dank für Ihre Bewertung. Ihre Meinung ist uns sehr wichtig. Es tut mir leid, dass Sie das Wasser im Pool zu kalt fanden. Wir entschuldigen uns dafür. Vielen Dank für Ihren Aufenthalt. Mit freundlichen Grüßen, Nora Schořovská Guest Relation
Positives
Pros: 1 Convenient location, close to the central colonnade, important because... It is better to drink mineral water from a source and you need to go to it 2-3 times a day. 2 A very beautiful sanatorium, in the imperial style, for those who do not like modernism, like me, it is very suitable. 3 The hotel is connected by covered passages to several other hotels (Zvezda, Central Lazne), you can go to the pool or to the Maria Spa without going outside, the passages are very beautifully decorated. 4 The hotel has a spring of Lesnoy mineral water, it’s convenient, if it’s prescribed to you, you don’t need to go outside 5 There is a luxurious concert hall where you can listen to live music, also in the lobby and in the restaurant. 6 The staff is friendly, almost everyone speaks Russian to one degree or another. If you need something, you can always ask. The menu in the restaurant and all signs are also in Russian. So there is no problem with the language. The hotel manager Ostap also speaks Russian and you can always discuss issues of concern with him. I would like to especially thank all the staff of the sanatorium for their attention and giving me the opportunity to extend my stay at the hotel, in my room, during the period when I became infected with COVID-19 and complied with the isolation regime.Negatives
1. You need to take into account that there is no air conditioning in the room, which I didn’t quite understand, what does the definition of “climate control” mean, perhaps heating in the cold season. Since I like coolness, the window in the room was constantly open and then the noise of passing cars could be heard. 2 The menu in a restaurant can be more varied, especially at lunch, when the choice of dishes is quite limited. It might be worth switching to the ordering system as the food gets cold. 3 Explanations regarding the choice of procedures are very concise, so you need to prepare in advance to know what is right for you and what you want to get. 4 Unfortunately, if it is impossible to complete the course of treatment, money for lost procedures will not be returned. But, as they explained to me, this is the practice in all sanatoriums.Answer from Spa Hotel Nove Lazne
Дорогая Елена, Спасибо за комплименты. Спасибо также за отзыв. Извините, что кондиционер не работал. Мы постараемся улучшить предложение на обед. Если вы хотите проконсультироваться о процедурах, просто спросите у медицинского персонала или администратору спа-центра. С уважением, Менеджмент отеля
Positives
A variety of spa treatments Great service Helpful staff Great ambience & central location Lavish breakfast buffet, including variations of eggs, coffee, nuts, jams...Answer from Spa Hotel Nove Lazne
Sehr geehrter Herr Biwlad, wir bedanken uns, dass Sie sich für Ihren Aufenthalt in Marienbad unser Hotel der Gesellschaft Ensana Health Spa Hotels ausgewählt haben. Wir schätzen es sehr, dass Sie Zeit und Mühe auf sich genommen haben, um unsere Hoteldienstleistungen zu bewerten. Ihre Meinung ist uns sehr wichtig. Ihre Meinung ist uns sehr wichtig und motiviert uns zur noch besseren Betreuung unserer Hotelgäste. Management und das Team der Mitarbeiter des Hotels Hvězda freuen sich auf Ihren nächsten Besuch. Bis dahin wünschen wir Ihnen viel Gesundheit. Mit herzlichen Grüßen Regina Haslerová Guest Relation Manager
Positives
Our stay in Novi Lazne was wonderful! I would especially like to note the work of the service staff: the waiters in the restaurant, everyone conducting the honey procedures, and in general the entire hotel staff for their attention.Answer from Spa Hotel Nove Lazne
Уважаемая Анна, Спасибо Вам большое за позитивный комментарий. Мы усердно работаем, чтобы Вы могли вполне насладиться пребыванием в нашем отеле Новые Лазни*****. Мы будем очень рады, если Вы снова посетите наш или любой другой отель нашей компании Ensana. С уважением, Менеджмент отеля
Positives
I really enjoyed my stay at the sanatorium. In my opinion, this is the most beautiful sanatorium in the city. It looks like a real palace, and living there for two weeks and even with full treatment and three meals a day is absolutely ideal. The procedures are carried out on a separate floor and wing, everything is located very compactly, and there is no need to waste time on long walks from the room to the offices. Despite the heat above 30 degrees, the room was cool due to the three-meter ceiling, so it was possible to recover and gain strength.Negatives
I liked everything.Answer from Spa Hotel Nove Lazne
Уважаемая Екатерина, Спасибо Вам большое за позитивный комментарий. Мы усердно работаем, чтобы Вы могли вполне насладиться пребыванием в нашем отеле Новые Лазни*****. Мы будем очень рады, если Вы снова посетите наш или любой другой отель нашей компании Ensana. С уважением, Менеджмент отеля
Positives
The food was really great - the location of the hotel was also very good - the room was very good for me as a solo traveler (certainly too small for 2 people.Negatives
The cooperation between the hotel and the sanatorium could very much be improved - my booked trip to Prague was not even confirmed by the hotel reception - everyone was clueless or pretended to be - so they didn't know the sanatorium company - even though they work directly with the hotel - reception was total Wrong staffing (mostly) it shouldn't be a problem, put up a notice every week for the excursions booked by the sanatorium guests - you just have to want it - of course many Czechs can be a bit friendlier - the waiters at the café by the fountain are exemplary - whoever the Mals knows what I mean - if guests are to come, then everything can only be achieved through friendly serviceAnswer from Spa Hotel Nove Lazne
Sehr geehrte Frau Herbert, vielen Dank für Ihre Bewertung. Es freut uns sehr, dass Sie mit dem Essen zufrieden waren. Vielen Dank auch für Ihre Verbesserungsvorschläge. Ihre Meinung ist uns sehr wichtig. Ich werde Ihre Bemerkungen an die Hotelmanager weiterleiten. Vielen Dank für Ihren Aufenthalt. Mit freundlichen Grüßen Nora Schořovská Guest Relation
Positives
The food was significantly better than at the Maria Spa. The care provided by the restaurant during my corona illness was very good. The treatment options are right in the house. The Viennese Cafe in the house is highly recommended.Negatives
Since I was unfortunately ill with Corona and initially had to stay in my room during quarantine, I realized that the small rooms were not suitable for such a stay. The medical care was completely inadequate, even though I didn't feel well for the first few days. Apparently they weren't really prepared for such situations from guests and wanted to get rid of me. But I wasn't fit to travel at all. A doctor didn't come until the fourth day. The room wasn't cleaned for 8 days. I had to take care of new towels and sanitary supplies myself. So it's better not to get sickAnswer from Spa Hotel Nove Lazne
Sehr geehrte Frau Rehda, Vielen Dank für Ihre Bewertung. Es tut uns sehr leid, dass Sie nicht zufrieden waren. Es tut uns leid, dass Sie krank geworden sind. Ich habe mich mit dem Chefarzt über Ihren Fall beraten. Sie teilte mir mit, dass Sie den positiven Antigentest am 15.3. gemeldet haben. Am nächsten Tag, 16.3. fand ein Arztbesuch statt. Sie hat Ihnen Hustenmittel und Antibiotika gegeben. 18.3. Kontroll-PCR-Test durchgeführt - ebenfalls positiv. Erneut wird empfohlen, den Aufenthalt zu beenden. Bezüglich Zimmerreinigung, Wäschewechsel etc. können Sie sich jederzeit telefonisch an die Rezeption wenden. Diese Dienste finden logischerweise nicht im Normalmodus statt, wenn die Person Covid-positiv ist. Zum Beispiel stellen die Gäste ihre Abfälle vor ihrer Zimmertür ab - auf dem Flur. Auch schmutzige Wäsche kann auf diese Weise gewechselt werden. Um die Gesundheit des Personals nicht zu gefährden. Wir sind eine medizinische Einrichtung. Im Falle einer Covid-Krankheit stellen wir dem Gast eine ärztliche Untersuchung, verfügbare Behandlung und Routinedienste Unterkunft, Verpflegung zur Verfügung. Aber wir sind nicht in erster Linie für die Behandlung von Kovid-Patienten ausgerüstet - wir haben keine Kovid-Abteilung, wie manche Krankenhäuser. Man kann sich nur in ausgewählten Krankenhäusern wegen Covid behandeln lassen. Kein Wunder also, dass dies in einem Wellnesshotel nicht uneingeschränkt möglich ist. Wir hoffen, dass Sie sich erholt haben und es Ihnen jetzt gut geht. Vielen Dank für Ihren Aufenthalt und wir hoffen, dass Sie uns wieder besuchen. Mit freundlichen Grüßen Nora Schořovská Guest Relation
Positives
Very pleasant atmosphere.Negatives
The staff was partly unfriendly, abrupt and hardly spoke German or English. The food was rather poor, despite minimal occupancy. Little variety, always buffet, where the food was sometimes kept warm for a long time. On several occasions there were no more rolls at the breakfast buffet very early on. Luckily, when I was doing the billing, I discovered a massive fraud and I should have called the police. Drinks that we had never drunk appeared on the bill and the receipt was signed with a false signature. It was more than €50 for a single evening. I found a lukewarm apology rather inappropriate. I wouldn't book this hotel again.Answer from Spa Hotel Nove Lazne
Sehr geehrte Frau Ambrosius, wir bedanken uns für Ihren Aufenthal bei uns und für Ihre Bemerkungen, die sie uns geschrieben haben. Wir werden uns bemühen alles zu verbesern - die Verpflegung, Buffet, Frühstück. Aktuell organisieren wir für unsere Mitarbeiter Sprachkurse in Deutsch und English. Was die Abrechnung betrifft - hier möchte ich mich bei Ihnen entschuldigen, weil irrtümlich hat die Kellnerin bei anderen Gästen eine schlechte Zimmernummer in Ihre Rechnung geschrieben sie hat schlecht verstanden und deshalb waren auf einmal 50 EUR mehr auf Ihren gesamten Rechung des Aufenthaltes. Die Kollegin an der Rezeption hat sich entschuldig, hat Ihnen ein kleines Geschenk gegeben aber sie haben Recht, sollte noch Manager vom Restaurant kommen oder ich als Direktorin dazu und persönlich um diese peinliche Situation erklären. Wir schicken Ihnen heute per Post einen Voucher in unser Wiener Kaffe, und wir hoffen, dass sie uns nocheinmal besuchen. Wir würden uns freuen Sie wieder im Hotel Nové Lázně oder in einem der weiteren Hotels unserer Gesellschaft begrüßen zu dürfen. Danke für Ihr Verständniss Veronika Smutná Resident Manager Hotel Nové Lázně
Positives
Very good, we'll come again.Answer from Spa Hotel Nove Lazne
Sehr geehrte Frau Fridrih, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat. Wir freuen uns auf Ihren nächsten Besuch! Mit freundlichen Grüßen, Hotel Manegement
Positives
EverythingNegatives
Cradle scales missing in the room/lifeguard/Roman bath/a young tall man/very rude and we were supposed to leave the bathroom at 8 p.m./opening hours until 9 p.mAnswer from Spa Hotel Nove Lazne
Sehr geehrter Herr Gawlowski, vielen Dank für Ihre Bewertung. Ihre Meinung ist uns sehr wichtig und motiviert uns zur noch besseren Betreuung unserer Hotelgäste. Auf Anfrage ist ein Personenwaage erhältlich. Schade, dass Sie nicht gefragt haben, wir konnten Ihre Wünsche erfüllen. Die Zimmer der höchsten Kategorie haben der Personenwaage. Ihr schlechter Eindruck vom Personal tut uns sehr leid. Wir entschuldigen uns dafür. Wir werden uns um Verbesserung bemühen. Vielen Dank. Mit freundlichen Grüßen Nora Schořovská Guest Relation
Positives
We vacationed in January 2022. If we talk about rest and treatment in general, then everything was great!Answer from Spa Hotel Nove Lazne
Добрый день. Спасибо большое за позитивный комментарий и оценки. Надеемся, что в будущем Вы еще не раз посетите наш отель Nové Lázně*****. С уважением, Менеджмент отеля
Positives
Everything fits here! Quality of treatment, accommodation, food, service and location.Answer from Spa Hotel Nove Lazne
Sehr geehrte Frau Molitor, vielen Dank für Ihre Bewertung. Es freut uns sehr, dass Sie zufrieden waren. Ihre Meinung ist uns sehr wichtig und motiviert uns zu verbessern. Wir freuen uns auf Ihren nächsten Besuch. Vielen Dank. Mit freundlichen Grüßen Hotel Management
Positives
Everything was amazing! Excellent and high-quality treatments, friendly staff, delicious and varied food. Room cleaning is top notch! And the room itself is very comfortable and well equipped. The hotel itself is superbly located and has a lot of opportunities for walking. I will be happy to come again!Negatives
I couldn't find it :)Answer from Spa Hotel Nove Lazne
Уважаемая Наталья, Спасибо Вам большое за позитивный комментарий. Мы усердно работаем, чтобы Вы могли вполне насладиться пребыванием в нашем отеле Новые Лазни*****. Мы будем очень рады, если Вы снова посетите наш или любой другой отель нашей компании Ensana. С уважением, Менеджмент отеля
Positives
We rested in this sanatorium 2 years ago. I liked it very much, so I came again. A quiet, calm city, conducive to relaxation. The sanatorium is located in a beautiful old building next to the park and the Colonnade with mineral springs. Friendly friendly staff. Clean, daily cleaning of rooms. Good medical base. I would like to mention the mineral baths followed by wrapping. We would like to thank the staff of the Sanatoriums website for the clarity and commitment of their promises. When placing an order, you choose a room, meals and know the number of treatment procedures. Plus free transfer from the airport to the hotel and return transfer. This is not the first time we have used the services and recommend them to friends.Negatives
The food in the restaurant has become less varied, and there is an insufficient range of snacks.Answer from Spa Hotel Nove Lazne
Уважаемая Галина, Спасибо большое за столь обширный отзыв. Нам приятно, что Вам все понравилось. Наш персонал усердно работает, чтобы восполнить все Ваши ожидания. В ресторане тоже стараемся держать уровень, хотя в период коронавируса, при таком низком количестве гостей это очень сложно. Надеемся, что в следующий раз будет еще только лучше. Мы будем рады Вас встретить еще раз в будущем в нашем или любом другом отеле компании Ensana. С уважением, Менеджмент отеля
Positives
The staff is very attentive, you can always count on help. I have only positive impressions and I will be happy to come to this hotel again.Answer from Spa Hotel Nove Lazne
Уважаемаый гость, Большое спасибо за позитивную рецензию. Мы очень рады, что Вам все понравилось. Надеемся, что в будущем Вы снова посетите один из отелей компании Ensana. С уважением, Менеджмент отеля
Positives
This was my first experience of going to a sanatorium. The experience turned out to be a success! I really liked the quality of medical service, the variety of procedures, and the clarity of the schedule. Of course the city is beautiful, quiet, wonderful people. Special thanks to the Sanatoriums website team! We received everything that was ordered in full. The transfer arrived on time, comfortable car and helpful driver. We will continue to use your services and recommend you to our friends!Negatives
Unfortunately, in a five-star hotel the food corresponding to the dining room is of the lowest level. You can also eat something for breakfast, but everything is absolutely the same for two weeks, then it’s simply not possible to eat. There is fish and meat, all covered in the same sauce, rubber. At some point, we stopped going to dinner and only came to eat ice cream. It should be noted that some of the hotel rooms are not equipped with air conditioning and some are located very far from the elevator (for example, it is difficult for a person with musculoskeletal problems to get there). This must be taken into account when ordering.Answer from Spa Hotel Nove Lazne
Добрый день, уважаемый гость. Спасибо большое за рецензию. Мы рады, что Вам понравилось медицинское обслуживание. По питанию, наши повара стараются со всех сил в этой сложной для всех ситуации, чтобы угодить всем гостям. Мы всегда на месте готовы что-то изменить или улучшить по качеству приготовленных блюд. Желательно на месте сообщать сразу что не так, чтобы мы могли проблему решать сразу. Понимаю, что у каждого может быть свой вкус, но чтобы еду было невозможно есть, это у нас первый раз. Да, действительно некоторые номера необорудованные кондиционером, но у нас никде нету в описании номера, что номер оборудован кондиционером. Здесь в Чехии климатические условия такие, что кондиционер неособо и нужен. Но мы всегда рады постараемся сделать все, чтобы Вам было комфортно и поэтому мы нашли для Вас номер с кондиционером, где Вам понравилось. Да действительно часть номеров находятся не сразу возле лифта. В отеле 3 лифта, которыми гости могут воспользоваться и у кого есть проблемы, то желательно нас наперед сообщать, чтобы мы могли приготовить номер возле лифта и допустим с душем. Еще раз большое спасибо и мы надеемся, что в будущем Вы еще не раз посетите наш или один из отелей нашей компании Ensana. С уважением, Менеджмент отеля
Positives
Excellent staff service. Wonderful treatments based on natural materials.Negatives
Single occupancy rooms do not have bathtubs.Answer from Spa Hotel Nove Lazne
Уважаемый гость, Спасибо большое за оценки и комментарий. Мы рады, что Вам все понравилось. Наш персонал для этого усердно работает. Если Вы хотите заказать номер с ванной, пожалуйста напишите в будущем в опции при заказе номера. Мы постараемся удовлетворить все Ваши пожелания. С уважением, Менеджмент отеля
Negatives
English should be spoken at least a littleAnswer from Spa Hotel Nove Lazne
Dear guest, Thank you for a review. Our personal does our best to fulfill all your requirements. We work hard to improve language knowledges. We hope that in future you once more will visit one of hotels our company Ensana. With best regards, Hotel management
Negatives
In general, the hotel itself is good, but the last few days have been overshadowed by the coronavirus quarantine. The employees of the Sanatorium website decided to settle their problems at the expense of tourists and did not return money to us for the lost days of rest. We will no longer book through this site and do not recommend it to anyone. They are simply unscrupulous intermediaries. It is better to contact the hotel Novi Lazne itself. His employees were at their best and all guests were refunded money for the lost vacation. It's a pity that the holiday experience was overshadowed. Guzel and RamilPositives
Absolutely everything is at the highest level! We are very pleased with this sanatorium, we come year after year and have never been disappointed!Positives
I really liked the hotel! I'll definitely be back!Positives
Thanks a lot. This was the first time I booked on my own; before, I always used the services of travel agencies. Everything turned out great. No hiccups or breakdowns. Due to the fact that we have been going to Lazne for 10 years for health reasons, we will continue to cooperate with your company. Thanks againNegatives
The only negative was the weather.Positives
We thank the staff of Sanatoriums.com for a well-organized vacation and treatment. We used the site to choose a hotel for the second time and are satisfied. All activities included in the order package have been completed. The payment corresponded to the pre-invoiced price. Thanks to Elena for the greeting upon arrival at the hotel and the information provided, and to the drivers Alexey and Frantisek (transfer airport-hotel and hotel-airport). We wish your employees a good year, health and success. We recommend the site to our friends for choosing a holiday with treatment.Answer from Spa Hotel Nove Lazne
Ответ от компании Санаториумс: Добрый день, уважаемая Галина! Благодарим Вас за то, что воспользовались услугами нашей компании. Мы очень рады, что Вы остались довольны нашей работой, Ваши отзывы помогают нам совершенствоваться и быть еще лучше!
Positives
Very good hotel! All wishes fulfilled. Very nice room, good varied food, good treatment, very friendly staff. Everything just worked!!!! I have already recommended the hotel to my friends!! I'll be back!Negatives
The room temperature was a bit too high, but this small problem was fixed immediately!!!Positives
In our opinion, this is the best sanatorium in Marianske Lazne. Many thanks to all the hotel staff for organizing our stay as comfortable as possible. There is nothing more to say except an endless stream of gratitude to the people who surrounded us. care and attention.Negatives
This is awkward to classify as a negative, and the hotel has absolutely nothing to do with it, but, in fairness, a free trip as part of the Sanatoriums.com booking package is not realistic, because it is offered at the height of the treatment week (for example, on Thursday). Those. the service is designed in such a way that it is impossible to use it.Answer from Spa Hotel Nove Lazne
Ответ от компании Санаториумс. Добрый день, уважаемая Галина. Благодарим Вас за оставленные замечания. Хотим уточнить, что в подтверждении о бронировании всегда заранее указана информация о проведении экскурсии в четверг, чтобы Вы могли учитывать это при назначении графика процедур.