references
Svetlana Spirina
28.09.2017
Positives
The treatment and health course in the sanatorium "Nove Lazne" is carried out at a high professional level. Thank you!
Alexandr Gorodecki
18.08.2017
Positives
Attentive and responsive staff. Excellent treatment. Wonderful leisure time. Wonderful nature!Negatives
Insufficient time spent at the resort
vladimir shnaiderman
17.08.2017
Positives
Many thanks and respect to all the staff for their professionalism
Марина Долгова
24.06.2017
Positives
An excellent hotel for those who love classics, beauty and comfort! Friendly friendly staff. The SPA complex is super! The vacation flew by in an instant. I'll definitely come again!Negatives
Wi-Fi is unstable, which is annoying
Аркадий Ланцман
21.06.2017
Positives
A wonderful place, a wonderful hotel, a team that knows their work! Clean air and extraordinary beauty!
Людмила Шудина
29.04.2017
Positives
Thanks a lot!!! We liked everything very much, the location is excellent, the food is very varied and tasty, the staff are all friendly!!! The rooms are decent, clean, cleaned every day, linen and bathrobes changed!! I liked all the procedures and the doctor’s attitude too. We are glad that we stopped at this sanatorium!! And we want to come back here again and again! Thanks a lot!
Валерий Серебренников
24.04.2017
Positives
Excellent treatment, variety of procedures, convenient location. The most important thing: clear, attentive and caring staff.
София Предэ
18.04.2017
Positives
Everything is quite good and comfortable. But, in my opinion, the hotel does not live up to the declared level of five stars.Negatives
The room did not match the one described and shown when booking the trip.
Sidorov Sergey
18.04.2017
Positives
Good afternoon. We stayed in this hotel for the second time, we really liked it, we will come back. Thank you!
Петр Яровой
06.04.2017
Positives
a very large treatment center with a wide range of different procedures. The treatment is of better quality than in Karlovy Vary, where I happened to be twice. I was very pleased with the choice
Valentina Moskvina
22.03.2017
Positives
I am very grateful for a good massage that was just right for me! Thanks to Dr. Elena Fialova!Negatives
In my opinion, the preparation of the procedure plan is poorly thought out. It is not always worth doing one procedure as close as possible to another. need time to rest. And, as for gas injections, is it really possible to quickly follow the next procedure, such as mud or baths? And why not use Saturday, some baths? I expected the effect of gas injections, but I didn’t get it.
Lidiya Pankova
19.03.2017
Positives
I liked everything very much. We met you at the airport. We were brought to the sanatorium without any problems. The receptionist checked us in very quickly and suggested we go straight to lunch and then resolve financial issues. In the Royal restaurant, all dishes are very tasty, the waiters are helpful and attentive. I really liked the procedures and the medical staff. Thanks a lot. I hope to go to this sanatorium again and use your services.Negatives
I do not have.
Ольга Ярославская
11.03.2017
Positives
Thank you very much for the excellent room. Thank you to the staff for your patience and friendliness. Well done.Negatives
I wish you to improve your cleaning work.
виктор решетников
06.02.2017
Positives
We are more than satisfied with the treatment, good medical staff, they carried out all the procedures clearly, the main thing is that there is an effect and thank you for that. Room cleaning is good, linen and towels are regularly changed.
Марина Старкова
05.02.2017
Positives
Excellent treatment, attentive attention, everything at the highest level.Negatives
The only negative is the food. Not tasty, not of good quality, the food was especially bad at lunch. The hot dishes were over-salted, had an unpleasant smell, were drenched in some kind of disgusting gravy, and were completely inedible. Breakfast was ok. My wish is to improve the quality of food.Answer from Spa Hotel Nove Lazne
Уважаемая Марина, спасибо за оценку Вашего пребывания в отеле Новые Лазни. Нас огорчило, что службы нашего ресторана не оправдали Ваших ожиданий. Претензии гостей и пожелания на диетическое питание мы стараемся решить в течение срока пребывания гостя в отеле. Если гость сразу нас информирует, есть высокий шанс успешного решения пожеланий. Спасибо еще раз за Ваше пребывание в отеле Новые Лазни и ждем ваших следующих посещений. С уважением, директор отеля Новые Лазни Карел Каливода.
Сергей Алексеев
05.02.2017
Negatives
Disgusting dining room, which is called the royal restaurant... especially lunches, especially hot dishes. And in the evening tea for money... are you completely crazy there? Or did you decide to make money on tea? You are losing ground on little things, it’s a shame, because the hotel is very good..Answer from Spa Hotel Nove Lazne
Уважаемый Сергей, спасибо Вам за оценку вашего пребывания в нашем отеле. Претензии гостей и пожелания мы стараемся решить в течение срока пребывания гостя в отеле. Если гость сразу нас информирует, есть высокий шанс успешного решения пожеланий. Напитки в ресторане, включая чай, за дополнительную плату, эти условия в соответствии с нашими правилами. С уважением, директор отеля Новые Лазни Карел Каливода.
Михаил Олежков
31.01.2017
Positives
Great service. The treatment center deserves high praise. in terms of comfort, quality of the treatment process, probably one of the best hotels in the resort
yelena kozyr
29.01.2017
Positives
A wonderful hotel, spacious bedrooms with high ceilings, a lot of air. Pillows and blankets would be nice to update. The medical facilities are excellent, the complex of Roman baths is unrivaled. The staff is very attentive. The architecture of the building itself is mesmerizing.Negatives
the kitchen is more consistent with a dining room and not with a restaurant that positions itself as a gastronomic one. It’s a pity, the luxurious premises of the restaurant are completely inconsistent with the dressing and decoration of the dishes. Meat dishes and poultry are dried, salads are grated. Unfortunately, it is very reminiscent of “catering” rather than gastronomic cuisine
Ludmila Prokopcika
24.01.2017
Negatives
The food is not worthy of a 5 star hotel! We need to change the principle of serving dishes and their assortment!
Alexander Danilov
23.01.2017
Positives
If we evaluate the advantages, then there are much more of them than some of the shortcomings: - excellent level of location, service, accommodation, medical services - very good and varied food - excellent website sanatoriums.com, the ability to easily book the desired level of accommodation in advance, etc. - timely and clear transfer schedule from and to the airportNegatives
I won’t say that this is negative, but this is something that needs to be worked on: - visitors naturally have a desire to thank the staff for their attention and good level of service. Of course, no one is forcing anyone to do anything, and yet... But a problem arose in the restaurant: since people are constantly changing, it is not clear what and how to do in this case... As a result, there may be a misunderstanding on both sides in on this delicate issue - when paying on the day of departure, a problem arose with the payment machine not working. They don’t carry cash in such quantities now. Perhaps there is a need to think about the procedure for paying online - on the day of departure, the driver, despite the route described in advance and verbal explanations, delivered not to terminal 2, but to terminal 1. It was not very convenient to walk almost a kilometer with things
антонина зыкова
17.11.2016
Positives
We lived in the superior room category. Excellent room in our opinion. There is something to compare with, since we previously lived in almost all the Danubius hotels in Marianske Lazne. The medical facilities are amazing.
Татьяна Головачева
16.11.2016
Positives
It will be possible to speak about the quality of treatment in a month or two, when I feel according to the quality of treatment, but as for the prescribed procedures and their implementation, I can only say good things - everything is clear, neat, with care from the medical staff, everywhere, in the baths , on mud, on aqua aerobics, on injections. Bravo, Nove Lazne!
AKHMED NOGAYMURZAEV
13.11.2016
Negatives
The quality of accommodation is disgusting. We booked a room with a balcony, but we were placed in a simple room and only after investigations a day later we were moved in. The staff can afford to be rude: we had to contact the head doctor about the behavior of the nurse during the mineral bath procedure. No one ever apologized, but she continues to work. The food is good, but nothing 5 star hotel level
елена васильева
05.11.2016
Positives
wonderful medical facilities, convenient location next to mineral springs
ВАЛЕНТИНА СКЛАДНИЧЕНКО
30.10.2016
Positives
MoodNegatives
It is desirable that the food corresponds to the stated five stars of the hotel. Pay special attention to the preparation of salads: their appearance, taste; Excessive salt consumption is almost always when preparing food. Salt + drinking regime from sources = swelling.
Iana Iakovleva
25.10.2016
Positives
Not the first time in this sanatorium, this year I liked booking through your website, without delay.
Vladimir Dzezelo
24.10.2016
Positives
The work of the medical staff is excellent.Negatives
For 5 stars there is a limited menu in the restaurant. The staff's work is only "good" - poor room cleaning. Hard beds. There is a lot of lint flying from the bed linen. Room nr113 has low water pressure in the shower.
Elvira Tazutdinova
15.10.2016