references
Positives
Attentive and responsive staff. Excellent treatment. Wonderful leisure time. Wonderful nature!Negatives
Insufficient time spent at the resortPositives
Many thanks and respect to all the staff for their professionalismPositives
An excellent hotel for those who love classics, beauty and comfort! Friendly friendly staff. The SPA complex is super! The vacation flew by in an instant. I'll definitely come again!Negatives
Wi-Fi is unstable, which is annoyingPositives
A wonderful place, a wonderful hotel, a team that knows their work! Clean air and extraordinary beauty!Positives
Thanks a lot!!! We liked everything very much, the location is excellent, the food is very varied and tasty, the staff are all friendly!!! The rooms are decent, clean, cleaned every day, linen and bathrobes changed!! I liked all the procedures and the doctor’s attitude too. We are glad that we stopped at this sanatorium!! And we want to come back here again and again! Thanks a lot!Positives
Excellent treatment, variety of procedures, convenient location. The most important thing: clear, attentive and caring staff.Positives
Everything is quite good and comfortable. But, in my opinion, the hotel does not live up to the declared level of five stars.Negatives
The room did not match the one described and shown when booking the trip.Positives
Good afternoon. We stayed in this hotel for the second time, we really liked it, we will come back. Thank you!Positives
a very large treatment center with a wide range of different procedures. The treatment is of better quality than in Karlovy Vary, where I happened to be twice. I was very pleased with the choicePositives
I am very grateful for a good massage that was just right for me! Thanks to Dr. Elena Fialova!Negatives
In my opinion, the preparation of the procedure plan is poorly thought out. It is not always worth doing one procedure as close as possible to another. need time to rest. And, as for gas injections, is it really possible to quickly follow the next procedure, such as mud or baths? And why not use Saturday, some baths? I expected the effect of gas injections, but I didn’t get it.Positives
I liked everything very much. We met you at the airport. We were brought to the sanatorium without any problems. The receptionist checked us in very quickly and suggested we go straight to lunch and then resolve financial issues. In the Royal restaurant, all dishes are very tasty, the waiters are helpful and attentive. I really liked the procedures and the medical staff. Thanks a lot. I hope to go to this sanatorium again and use your services.Negatives
I do not have.Positives
Thank you very much for the excellent room. Thank you to the staff for your patience and friendliness. Well done.Negatives
I wish you to improve your cleaning work.Positives
We are more than satisfied with the treatment, good medical staff, they carried out all the procedures clearly, the main thing is that there is an effect and thank you for that. Room cleaning is good, linen and towels are regularly changed.Positives
Excellent treatment, attentive attention, everything at the highest level.Negatives
The only negative is the food. Not tasty, not of good quality, the food was especially bad at lunch. The hot dishes were over-salted, had an unpleasant smell, were drenched in some kind of disgusting gravy, and were completely inedible. Breakfast was ok. My wish is to improve the quality of food.Answer from Spa Hotel Nove Lazne
Уважаемая Марина, спасибо за оценку Вашего пребывания в отеле Новые Лазни. Нас огорчило, что службы нашего ресторана не оправдали Ваших ожиданий. Претензии гостей и пожелания на диетическое питание мы стараемся решить в течение срока пребывания гостя в отеле. Если гость сразу нас информирует, есть высокий шанс успешного решения пожеланий. Спасибо еще раз за Ваше пребывание в отеле Новые Лазни и ждем ваших следующих посещений. С уважением, директор отеля Новые Лазни Карел Каливода.
Negatives
Disgusting dining room, which is called the royal restaurant... especially lunches, especially hot dishes. And in the evening tea for money... are you completely crazy there? Or did you decide to make money on tea? You are losing ground on little things, it’s a shame, because the hotel is very good..Answer from Spa Hotel Nove Lazne
Уважаемый Сергей, спасибо Вам за оценку вашего пребывания в нашем отеле. Претензии гостей и пожелания мы стараемся решить в течение срока пребывания гостя в отеле. Если гость сразу нас информирует, есть высокий шанс успешного решения пожеланий. Напитки в ресторане, включая чай, за дополнительную плату, эти условия в соответствии с нашими правилами. С уважением, директор отеля Новые Лазни Карел Каливода.