references
Alena A.
07.04.2017
Positives
The holiday was great. Sanatoriums.com, as always, organized everything perfectly. Booking, documents from the hotel for a visa, transfer - all on time and efficiently. I really liked the sanatorium. I had been looking at it for a long time, but the distance from the sources alarmed me. In fact, it turned out that it was not that far. Moreover, in the morning you don’t have to run for water - the Rudolf spring is in the hotel. The treatment is standard, as in all hotels of this type in ML. I would like a bath with mineral water, but carbonated water is not bad either. There are not many procedures (3-4 of each type), but this is for people to purchase more themselves. The equipment in the treatment center is already a bit old. The staff is attentive. The room was on the 6th floor (attic). The room is nice, spacious, with a view of the Orthodox Church and the city. Cleaning - every day to varying degrees. Food - liked it. Breakfast is European like everywhere else. At lunch (if half board) you can eat soup and salad. I have never seen this anywhere in a hotel before. Dinner by order (at the previous dinner you choose from the menu a hot dish for the next day). The hot food was always very tasty, the portions were large, and the menu was not repeated in two weeks. To the cooks - thank you very much. All the staff are very attentive. I met people there who have been vacationing in this sanatorium for several years. The sanatorium fully corresponds to the system: price-quality.Negatives
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Галина С.
05.04.2017
Positives
beautiful city, nature, friendly people, including hotel staff, opportunities and a wide selection of excursions. For a healthy person, the holiday will be very goodNegatives
There is no treatment. 3-4 procedures of different types with a long break, this does not provide any benefit. Thermotherapy is considered a procedure and costs approximately 350-400 CZK, although it is simply heating an area of the body using a heating pad. The hydromassage procedure is an ordinary Jacuzzi bath. Transferring or replacing the procedure is also paid. All this looks very strange in comparison with our Russian sanatoriums. Although the staff tries very hard to please. We think this is a flaw in the management (or owners) of the hotel.
Лариса А.
04.04.2017
Positives
We are on vacation for 2 years in a row, the food, the staff, the location are good. We recommend it to friends and acquaintances.
Tatjana F.
06.03.2017
Positives
A small hotel in a great location next to the forest. We took treatments before lunch (2-3 per day) and after lunch we walked through the forest or swam in the pool. The staff is very friendly. The food was excellent, we had a full pension, but next time we’ll take a half pension, which is quite enough since this hotel comes with soup and salad for lunch. We’ll definitely come again.
Сергей К.
11.12.2016
Positives
Modest but tastefulNegatives
Carbon dioxide baths could be done with real water
Евгений Ж.
22.11.2016
Positives
the hotel is a solid four. good rooms and quality service. The proximity to the roadway does not affect the rest in any way; the room is quiet. The food is good.
Rima .
21.11.2016
Positives
All liked it!!!Negatives
There is no negative, the hotel corresponds to incomplete 4 stars
Елена Т.
27.09.2016
Positives
Absolutely all impressions are positive. The medical department is new, pleasantly located, the equipment is not old, the staff smiles, talks, even if they don’t know Russian very well, the main thing is to smile and make contact, they help in everything. They prescribed inhalations, good ones, with water from a forest spring. The restaurant is excellent, I can’t even call it a dining room, the waiters are obsequious, the chef was pleased with the variety, mainly Czech and German cuisine. The portions were very large, my eyes were scared, but there was nothing left on the plate, very tasty, but there was no heartburn, no heaviness, and no kilograms gained. By the way, we walked a lot, there is a Slovakian forest nearby, there are many attractions, in the center to the pump rooms you can go down the stairs to the main street or take a detour along Russian street, very convenient. that in the morning there is an opportunity not to go to the center for water, but to drink in the building, because there are procedures, breakfast, and you don’t want to do everything in a hurry. Quiet, green, very inexpensive for its level. I also recommend the pool and jacuzzi.
Galina S.
24.09.2016
Positives
I would like to note the good work of the hotel staff, they are always ready to help. Good and productive treatment. I was very pleased with the result.Negatives
Spicy, over-salted food.
Елена Т.
14.09.2016
Positives
I liked the rest and treatment! Small, cozy, beautiful. Located next to the forest, in a quiet place, mineral water supplied. The food was simple, but tasty. There is a swimming pool. I recommend!
Людмила Д.
30.07.2016
Positives
I'll start with the location, the hotel is located on the road along which not many cars pass during the day, it didn't bother me, on the other side there is a forest, silence, birds, if the windows look out there it will be wonderful. We had a room in an old building and the windows overlooked the road and the Orthodox Church. Food is average, not much choice. There were many German citizens in the hotel during our stay, they were happy with everything, judging by their happy faces, the beer in the restaurant was apparently delicious, they always took it for lunch and dinner, even the women. The treatment is standard, as in many other hotels, on our previous visits we were at the Zvon Palace, Belvedere, the same thing there, baths, injections, gas bags. Our room was cozy, the sun shone almost all day. It’s a 10-minute walk to the city center and the springs, walks had a very positive effect on our health, clean air, the opportunity to immediately leave the hotel to be in the forest was very pleasing every day. I almost forgot about cleaning, 3 plus.Negatives
Small pool.
Alexander B.
13.06.2016
Positives
Since we were going to the Czech Republic for the first time, we booked a hotel for a week. This was enough to see all the pros and cons. Let's talk about the good stuff first. The impression of the hotel is good, it is clear that it was renovated not so long ago. All procedures begin with minute precision, the Germans are resting! For five working days, you received 15 procedures prescribed by the doctor and, if desired, with an additional payment, you can choose something additional. For treatment, the rating is a solid A. The room is decent, deserves its four stars. The staff is attentive and friendly.Negatives
Now a little about the unpleasant. There was no cleaning of the room; on the first day, as usual, they left euros for the maid, but they were surprised when they entered the room after cleaning. The shower cabin had not been wiped down, there was a month's layer of dust on the furniture, and if you opened the windows wide, debris fell out. There are cobwebs in the corners of the ceiling. The mini bar in the room is something! The refrigerator stank of some kind of smoked meats and did not cool at all! So-so box with lighting. Gym. Of the five simulators, only two were in working order. Restroom. There is a computer, but there were not many people willing to sit at it, the Internet was very slow. Sauna. Did not happen. It will be a bit expensive. An hour costs 8 euros, but that would be nothing, just a sauna for four and you need to find companions yourself, otherwise pay 32 euros and take a steam bath alone. It’s high time to go through the procedure gowns and towels and throw half of them in the trash. We will definitely go again, but not to Richard.Answer from Spa Hotel Richard
Здравствуйте увжаемый Александр! Спасибо за отзыв о нашем отеле. Позвольте прояснить ситуацию. Ваши жалобы на качество уборки номера и несвежие продукты в мини-баре мы проверяем, если будет доказана вина горничной, к ней будут применены меры реагирования. В фитнесс-зале действительно аппараты неисправны. Мы уже вызвали мастера, который их починит. Посещение сауны у нас приватное, и наша цена 8 евро вполне соответствует средним ценам в других отелях Марианских Лазней. Что касается халатов, мы их постоянно обновляем и Вы могли обратиться к персоналу отеля, чтобы Вам заменили халат. С уважением, директор отеля Richard Pavlina Ales.
Svetlana R.
10.04.2016
Positives
I liked everything, the rooms are good, the service is friendly, before this holiday I was in Zvezda, but despite this I am satisfied with the hotel. The price is right and I plan to go to Richard again in November. And I also recommend it to my friends.
Светлана Б.
09.03.2016
Positives
Convenient location, quiet, cozy, friendly and welcoming staff, they immediately fulfill all requests, everything in the medical center is perfectly organized, clear, no queues, everyone is very attentive, the food is good, quite varied.Negatives
It’s a pity that mineral water can only be taken from the source in the spa hotel for up to 10 hours.
Natalia C.
12.01.2016
Positives
In principle, everything is more or less normal. The food was only monotonous, but for the money we paid, we didn’t expect anything else.Negatives
The robes in the room were torn and terribly old, you still need to check what you offer to clients.
Виктор П.
26.10.2015
Positives
I was alone with my wife. We really liked everything. Especially, the opportunity to wander through the forest. The staff was very attentive.
Патрис Ш.
16.07.2015
Positives
The hotel is located a little away from the colonnade and this is its big advantage, because there is a forest nearby, there are fewer cars and people than in the very center. The procedures are not bad, it’s just a pity that there are no procedures with water from springs. The staff is mostly helpful. Room (202) is good, but small.Negatives
This is still a 3 star hotel, not four. But the price-quality ratio is good!
Alla S.
23.06.2015
Positives
Excellent hotel in terms of comfort, good staff, good procedures, decent food, always fresh food
Alexander M.
01.06.2015
Positives
1. The hotel is located almost in the forest, at the same time 10 min. walk to the pump room with all the sources and 5 min. to the main street. 2. Very friendly staff, experienced and attentive doctor. 3. Well-equipped fitness room, small but clean and cozy swimming pool. 4. The hotel has its own spring (Rudolph water), suitable for kidney sufferers, very convenient.Negatives
1. The hotel is located on a hill; elderly people and heart patients do not always want to go to the center for a walk. 2. There are only 4 parking lots, if you haven’t booked, you will park your car in a paid parking lot for 4 € per day, 800 m from the hotel. Not a tragedy, but still...
Олег Л.
28.02.2015
Positives
Clean comfortable hotel. Procedures without delays or queues. Fast internet, friendly staff.Negatives
Everything is fine.
Vera B.
31.01.2015
Positives
Great place, clean, comfortable hotel, friendly and helpful staff. High-quality room cleaning. A beautiful forest nearby, a church across the road. The cook is better than in Prague restaurants. Good price on this site.Negatives
Going to the springs three times a day is tiring, because... you have to climb back up the hill.
Leonid L.
26.01.2015
Positives
The hotel is located on a slope surrounded by forest. Very convenient location, not far from the drinking gallery and the city center. Pleasant atmosphere, good treatment, friendly staff. It is possible to purchase additional procedures you like. The resort offers good excursion services. We went from the Transtour company, they are located on Main Street, house 44.. To Germany - Bamberg and Nuremberg, as well as to Cesky Krumlov. Convenient communication with Karlovy Vary, by train from the railway station, 1 hour travel through picturesque places. We really enjoyed the rest and treatment.
Svetlana A.
21.01.2015
Positives
Good vacation. I thank the staff for their work. I liked the treatment.
Марина Х.
01.10.2014
Positives
We had a family holiday at the Richard Spa Hotel. We were very pleased with the service - the hotel is comfortable, and all requests are fulfilled impeccably. The room is cleaned daily, the bed was changed 2 times in two weeks. It takes 5 minutes to walk to the center with the source, but it takes longer to get back since it’s an uphill climb. A standard set of procedures at a spa, but everything was done efficiently, there were no queues.Negatives
Minus - slight interruptions in the Internet in the room.
Надежда Ш.
31.08.2014
Positives
Richard felt like home. The room is always clean and tidy. The food was very filling, always delicious. Enjoyed the spa treatments. We constantly went to the pool. We recovered very well.
Михаил С.
26.08.2014
Positives
We would like to express our gratitude to all the staff of the Richard Hotel for their attentive and friendly attitude. Also, special thanks to the medical staff for the clear and professional conduct of treatment procedures.
Валерия Ч.
01.08.2014