references
Екатерина Дмитриева
07.11.2017
Positives
Friendly attitude of the staff. Good medical base.Negatives
There are no kettles in the rooms. It’s bad that the lunch and dinner menus do not include hot drinks: tea, coffee. There are no drinks available at lunch. Few fresh vegetables.
Надежда Головина
16.10.2017
Positives
Great water, great location, good attitude. Thank you for the rest and treatment.
NICOLAI RUDNITCHI
27.09.2017
Positives
We had a great time. We received medical treatment for a year in advance. Excellent location. Forest. Fresh air. Silence. Great food. The staff is very attentive and responsive. Everything is fine. We are planning to come next year.
Бибижамал Байкенова
21.09.2017
Positives
I liked the location of the hotel, the friendliness of the staff, cleanliness, timely cleaning, change of linen, procedures. We are happy with our vacation. Thank you very much!Negatives
The only negative: there is no menu for those who do not consume pork products.
Геннадий Кацнельсон
21.09.2017
Positives
A good spa hotel with good medical and customer service. The location is quite advantageous - there is a forest nearby, but also not far from the main resort facilities. Small descents and ascents are quite within the capabilities of even those who are not at all young. My assessment of the ratio of costs vs. satisfaction from staying in a spa hotel is good with a plus. The transfer was organized well.Negatives
1) It should be taken into account that the hotel rooms are very different both in the view from the windows and in the layout. It is possible that the specifics of the room being ordered should be discussed in advance. 2) With sufficient quality and quantity of food, I, as a resident of Israel, want to express a number of wishes. It makes sense to add hot pancakes/pancakes to the breakfast menu, which is popular both in Israel and Europe. Less strong meat broths, and more milk and vegetable puree soups in the Baltic style. It should be possible to ask for a vegetable side dish for meat main courses. My wishes are not related to increased costs and require only the positive desire of the chefs.
Люба Бурухин
07.09.2017
Positives
The hotel is located right in the forest, but very close to the center - 10 minutes. slow walking. The nicest restaurant team. The food is quite sufficient, I didn’t get tired of it after 2 weeks. Dinners are excellent, with a choice of menus. The rooms are cleaned every day. The room is cozy and comfortable. The bathroom meets all the needs of a modern person and, in addition, it is beautiful, everything is new and clean.Negatives
The hotel is on a hill, the short descent to the main street is very steep. The hotel has many stairs, quite steep, but there are 2 elevators. There is dirty carpet in the corridors and especially on the stairs; I have not seen it vacuumed even once in 2 weeks. The rubbish and threads that were noticed on it on the day of arrival were in their places on the day of departure. A lot of towels are already very old and frayed.
Наталья Гриншпун
07.09.2017
Positives
The hotel is small, the view from the window into the forest is amazing. The food is good for those who like not a buffet, but an order. Excellent first courses and porridge. Apparently their boss specialized in this at the “culinary school”)) Treatment asNegatives
Cleaning leaves much to be desired. The location of the hotel is inconvenient for people with musculoskeletal problems. For others, it seems to me that this is quite accessible. The opening hours of the pool are inconvenient, only until 19:00 and there are no towels. Sauna for an additional fee hourly - this is completely inconvenient, because... 1 hour is too much for one person, you need to look for companions.
Irina Avramkova
28.08.2017
Positives
everything is compact and therefore convenient.Negatives
No
TATIANA NIKOLAEVA
12.08.2017
Positives
Proximity to the forest, not far from the Colonnade, a spring in the hotel, a comfortable room with a beautiful view from the window, friendly staff who speak several languages, snacks for lunch with half board.Negatives
Overly spicy snacks, with a lot of vinegar, large portions of hot dishes for dinner.
Kirill Voinov
28.07.2017
Positives
Excellent location of the hotel, high quality medical procedures, cleanliness, overall comfort and varied food. The staff is attentive and helpful. Everything is wonderful!Negatives
There was no negativity.
MIRA ARSENTEV
27.07.2017
Positives
We had a good rest and improved our health.Negatives
No.
Dushchuk Larysa
27.07.2017
Positives
Nice town, green, clean, good water, good air. I was lucky with the number. It was under a roof, but spacious.Negatives
Mountainous terrain. If the hotel is not in the center and you have problems with your joints, or you are old, it’s hard to go up and down 2-3 times a day to the Colonnade. Richard is a bad doctor, his approach to patients is purely formal for no more than 5 minutes. She didn’t want to talk about the drinking regime, the quantity and what kind of water to drink and why. During the procedures, the staff generally forgot to remove the sheets from the devices. We went out for lunch or chatted in the corridor. The food is monotonous and very meager. The rooms are cramped. There are no air conditioners.
Derzhavin Sergei
17.07.2017
Positives
I liked the hotel. The procedures were prescribed according to our wishes. Everything went smoothly and quickly, the staff was very friendly. Having a source in the hotel is a huge plus.Negatives
Lunch without a choice of dishes - several times there were mushroom sauces, as a result you go hungry - there is no replacement (( Dinner is very early 17-30. Drinks at lunch and dinner are paid.
Людмила Вакуленко
03.07.2017
Positives
Excellent value for money and quality! A pleasant hotel for a quiet, comfortable stay. Optimal package of procedures. Friendly staff. We were very pleased with our vacation! We can recommend this hotel to friends and acquaintances. The resort town itself is a very nice place with well-kept parks.
Александра Жиляева
17.06.2017
Positives
I really liked the location of the sanatorium, the treatment, the excellent work of the staff - attentive, kind and professional. Thanks a lot!
Sofia Sharipova
03.06.2017
Positives
We checked in immediately upon arrival at 11:30, since the room was already ready. All hotel staff, with rare exceptions, are extremely polite and speak Russian well. At my request, the doctor saw me on the same day. The doctor, Mrs. Maslova, was pleasant when communicating, and took my wishes into account when prescribing treatment. In the medical department, all procedures are strictly timed - the entire female team is at their best. Food - breakfast - a typical European breakfast, but after 2 weeks you get tired of the same thing. I was especially surprised by the desserts for tea - the packaged muffins and rolls bought in the store were the same every day. Dinners are quite varied and tasty, especially hot dishes. Snacks from 11-30 to 13-30 - salad and soup (with half board) helped a lot to "kill the worm". The restaurant staff is friendly and efficient, except for the girl with a tattoo on her neck, who almost ignored the Russians, walked with a stone face, even when thanking her in Czech, she pretended not to hear, but was kind and smiling in front of the Germans and Czechs, Availability of a source Rudolph at the hotel, allowed me to wake up and drink water before breakfast without leaving the hotelNegatives
The work of the maids leaves much to be desired; the dust was wiped off after a few days, only after I ran my finger over the furniture in front of her - there was a decent layer of dust. On the 4th day of my stay, when I came to the room after treatment, I did not find the bedspread. After my repeated appeals to the administrator, only the next day the maid came and pulled him out from under the bed (you can imagine how much dust there is on the carpet) and tried to put him on my bed. To say that I was surprised is to say nothing. This is the first time I’ve encountered this at all, although I travel often. There are no mosquito nets on the windows, and at the slightest attempt to open the window, wasps immediately flew into the room; it was possible to open the window only when it got dark before 5 am. They have already written about the massage therapist, the only man in the treatment department. Ambiguous character. He does a good massage, but openly says that he doesn’t like Russians and sometimes behaves rudely. Many Russian speakers are left with a bad feeling from communicating with him.
Levi Shnaider
29.05.2017
Positives
Wonderful hotel, amazing staff, clean and comfortable, nice rooms. Excellent locationNegatives
The room was located poorly - right into the wall of the new building. Although when ordering I asked for a view of the forest, and even if I had to pay extra for a room with a balcony, I would be glad. The food wasn't too tasty, but that's okay. Medical procedures are limited, and of course there is no talk of any treatment
Olga Koshkina
29.05.2017
Positives
I got everything I wanted and expected. The hotel is located so that you need to walk, the windows of my room looked out into the forest. The staff is very welcoming and friendly. But sometimes the guests themselves simply harassed them. Overall, I'm very pleased. Rested and healed! The price-quality ratio corresponds.Negatives
But there was still one very unpleasant moment: the only man in the medical team. The staff is just a terrible boor. The massage is good, but no massage is needed when he exudes rudeness. Advice to residents, especially Russians (including former compatriots) not to take procedures from him. All other honey. staff rating excellent! Thank them very much.
Roman Kogay
27.05.2017
Positives
The food is good, the staff is friendly.Negatives
Towels are rarely changed. During the entire stay of 18 nights, the sheets were changed only once, and the bathrobes were never changed.
Viktor он Bauer
23.05.2017
Positives
All procedures are located in the building. Very competent people work on the recipe. All the staff from the physiotherapists to the technical staff are polite.Negatives
It’s very bad that mineral water is only available from 7-00 to 10-00.
Iurii Popov
22.05.2017
Positives
Good afternoon I would like to note the work of the staff; everyone immediately responded to any request on our part, both the medical staff and the restaurant. I really liked the cuisine, thanks to the chefs! A big plus is that you don’t need to run to the source in the morning. And having two days off was also useful - we used it for excursions.Negatives
I would like all procedures to be completed before lunch.
Алла Кириленко
24.04.2017
Positives
the hotel fully met expectations. good rooms and food. The treatment is general health, but the springs greatly helped the kidneys.
Oleg German
23.04.2017
Positives
liked the resortNegatives
They wouldn’t have chosen Richard again, the hotel is set up for the Germans, the treatment is minimal, the doctor didn’t even ask if we had the results of the ultrasound and tests with us. The hotel itself is located on a hill, it’s hard to climb, especially if you go to the springs 3 times a day. The staff are mostly friendly, there is one nurse in the medical department, the Russians obviously did something to that one) and the temperature in the bath will make it cold and the procedure will take less time), but we must pay tribute to the senior nurse, she reacts immediately, about less time for the procedure, I scheduled the same one again. Due to the small number of people, there are no queues for the procedures, everything goes quickly and smoothly. Cleaning every other time, shower gel and soap were not provided even once, we had to remind them all the time, one maid even vacuumed, the other would just come in, change the towels and that’s it, somehow for 4 stars it’s not serious at all. We also didn’t quite understand with calculation, why book and show prices in euros, if then the conversion into crowns begins, and for the hotel the rate is official, for services the rate is internal, it’s strange and the last thing, on the Sanatoriums website the arrival and departure time is indicated as 14-12, that’s what we We were guided by ordering a transfer, but it turned out that the room had to be vacated at 11! and the administrator was simply adamant, at 11 and everything, motivating the arrival of the next guests, so conclusions, if someone is paid for their stay, then they can go, but if, like us, at their own expense, then it’s not worth it!
галина сопланова
19.04.2017
Positives
in the 4 star category I think Richard is worth the money. quite justified, since there is a swimming pool, and even a source is connected directly to the hotel. basic procedures are the same as everywhere else at the resort.
IURII ARKHIREEV
12.04.2017
Positives
Good location. The reception staff are very friendly: Nana and Petra. Thanks to them.Negatives
The waiters served the Germans first, then the Russians. This is very unpleasant. There were cases when the waitress, being behind our back, offered a dish at dinner that was not visible and in broken Russian it was not clear what she was offering. The doctor persistently suggests thermal therapy before the massage, but for medical reasons this procedure is contraindicated for some. Is it included in the paid package!?
Alena Aliakseyeva
07.04.2017
Positives
The holiday was great. Sanatoriums.com, as always, organized everything perfectly. Booking, documents from the hotel for a visa, transfer - all on time and efficiently. I really liked the sanatorium. I had been looking at it for a long time, but the distance from the sources alarmed me. In fact, it turned out that it was not that far. Moreover, in the morning you don’t have to run for water - the Rudolf spring is in the hotel. The treatment is standard, as in all hotels of this type in ML. I would like a bath with mineral water, but carbonated water is not bad either. There are not many procedures (3-4 of each type), but this is for people to purchase more themselves. The equipment in the treatment center is already a bit old. The staff is attentive. The room was on the 6th floor (attic). The room is nice, spacious, with a view of the Orthodox Church and the city. Cleaning - every day to varying degrees. Food - liked it. Breakfast is European like everywhere else. At lunch (if half board) you can eat soup and salad. I have never seen this anywhere in a hotel before. Dinner by order (at the previous dinner you choose from the menu a hot dish for the next day). The hot food was always very tasty, the portions were large, and the menu was not repeated in two weeks. To the cooks - thank you very much. All the staff are very attentive. I met people there who have been vacationing in this sanatorium for several years. The sanatorium fully corresponds to the system: price-quality.Negatives
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Галина Симагина
05.04.2017
Positives
beautiful city, nature, friendly people, including hotel staff, opportunities and a wide selection of excursions. For a healthy person, the holiday will be very goodNegatives
There is no treatment. 3-4 procedures of different types with a long break, this does not provide any benefit. Thermotherapy is considered a procedure and costs approximately 350-400 CZK, although it is simply heating an area of the body using a heating pad. The hydromassage procedure is an ordinary Jacuzzi bath. Transferring or replacing the procedure is also paid. All this looks very strange in comparison with our Russian sanatoriums. Although the staff tries very hard to please. We think this is a flaw in the management (or owners) of the hotel.
Лариса Аксенова
04.04.2017
Positives
We are on vacation for 2 years in a row, the food, the staff, the location are good. We recommend it to friends and acquaintances.
Tatjana Fahrenbruch
06.03.2017