references
Tatiana Arutseva
11.05.2019
Positives
Great resort! City architecture, sources, air. Loved the walking routesNegatives
I would like the pool to be open until late in the evening, it would be nice to have a swim after an evening walk
надежда климова
29.04.2019
Positives
I really liked the organization of the transfer, everything was very clear. Many thanks to our guide Elena Ozerskaya for the excursion to Prague. The hotel staff is responsive and attentive. The hotel is located in a quiet place, not far from the center, a pleasant walk to the springs. Staying at the resort added positive emotions and positivity.Negatives
There are no cons.
Vitalii Pischulin
27.04.2019
Negatives
There is no reserved parking for your car; they only have 5 parking spaces for the entire Hotel; the rest should be placed on the street. The hotel is four stars, there is no diet menu either, the dishes are all very salty or spicy, a lot of spices, tomato and garlic. Going to the kitchen, as the doctor advised, had no effect. The answer was unequivocal, we prepare for everyone, there are no individual orders. The menu doesn't have much variety. My husband suffered from stomach pain throughout his stay, two weeks. The hotel is 4 stars, but it is not clean. It's a shame, but we won't go there again.
Tatjana Ganser
23.04.2019
Positives
I really liked the hotel, the location is great, very quiet, next to the forest. The morning begins with the singing of birds. Nearby is an Orthodox church. Very beautiful. The center and the main street are a 5-minute walk away. The hotel staff is very good-natured and always ready to help. They helped me find out the schedule of the necessary transport. The food in the hotel restaurant is simply excellent! The restaurant is very beautiful, clean, large windows with a wonderful view. The food is very tasty, a variety of dishes: salmon, trout, lamb, a variety of vegetables, salads, very beautiful presentation of the dishes. Very good coffee for breakfast. All kinds of baked goods. I also enjoyed lunch at the hotel. This is soup and 2 types of salad, very tasty, fresh bread. Very convenient, fast, satisfying and at the same time there is no overeating and there is no feeling of hunger until a luxurious dinner at 17.30. The restaurant staff is very attentive and welcoming. Many thanks to them! Overall, I was very pleased with my stay at the Richard Hotel. I will definitely come again!
Людмила Чупрова
16.04.2019
Positives
DEAR EMPLOYEES OF SANATORIUMS.COM, GOOD AFTERNOON! Unfortunately, I cannot answer about the quality of service at the Richard Spa Hotel, because... We were not there. Due to technical reasons, this spa hotel could not accept us and you offered us another hotel. Only sanatoiums.com employees can be held accountable with such responsibility when providing booking and accommodation services to clients. The proposed replacement Falkensteiner Spa Hotel is one of the best spa hotels in Marianske Lazne. They notified us of another offer in a timely manner, even increased the number of procedures ordered and did not charge an additional payment, despite the fact that the proposed spa hotel has natural mineral baths and rooms, and probably the procedures there are much more expensive than at the Richard Spa Hotel. My friend Margarita Kovalenko and I were very pleased with the quality of service, food, and treatment. Thank you so much for everything. If you send a form to the Falkensteiner Spa Hotel, we will definitely fill it out. We hope for further cooperation, in any case we plan to visit Marianske Lazne again in 2020. We advise all our friends to deal with booking spa hotels only with your company. All the best to everyone, health and prosperity
Svetlana Weber
09.04.2019
Positives
We were there for the second time. It was a very nice rest for us, the treatments were excellent.Negatives
Food was 4 out of 5 stars. Daily selection was almost the same. It would be desirable to have more different food.
Sergej Garkuscha
08.03.2019
Positives
A beautiful resort town. Good location of the hotel. The plumbing is new, just like in Germany. I liked the breakfast. Dinner is not badNegatives
The staff's attitude towards Russian-speaking clients from Germany is worse than towards Germans and Czechs. For guests on half board, soup and salad are offered for lunch. But we were refused. As we later found out, our hotel card was filled out incorrectly at the reception. In response to my polite request to speak with the hotel manager, the lady immediately switched to broken German and refused to discuss this with me. Considering also that it was my husband’s birthday, it left a very unpleasant impression. When paying for drinks, the conversion into euros in the restaurant is 1:22, and at the reception it is 1:24.Answer from Spa Hotel Richard
Добрый день, Уважаемый Sergej Garkuscha! Спасибо за оставленный Вами отзыв! К замечаниям хочу добавить, что наш персонал одинаково относится ко всем гостям. Ночной регистратор не записал слово «закуска» в карточке гостя, это слово было написано администратором, который был разрешен в первый день подачи заявки на закуски. Ежедневная портье не знает, что она будет переходить с русского на немецкий, потому что она лучше говорит по- русски. В принципе, отель предпочитает, когда гости платят за национальную валюту, т.е. Чешская крона Если гость просит оплату в евро, которую руководитель ресторана не обязан принимать из-за небольших сумм, они должны быть округлены. В следующий раз рекомендуем Вам сначала обменяет свою валюту согласно официальным тарифам и оплачивает в чешских кронах. Будем рады увидеть Вас снова в нашем отеле.
Николай Рахманин
19.02.2019
Positives
This is our second time at the hotel. The food is excellent, in two weeks the dishes were not repeated even once. If you had half board, you were offered soup and salad for lunch, which was very convenient. The room was cleaned every day. We chose the treatment at our own discretion. Many thanks to all the staff and management of the hotel for a pleasant stay. Please accept congratulations on the upcoming holidays.
Евгений Муравский
13.01.2019
Positives
Very tasty foodNegatives
There is little information, you need to find out everything. There is no entertainment at all, the doctor prescribes few necessary procedures. The money factor is above all ((((
VERA IAGUTKINA
17.12.2018
Positives
I liked the treatment, the food, the work of the staff. For 12 days, 31 procedures (it turned out 4 baths, 4 manual massages, 5 gas injections - this is not enough). You need to take more days to get at least 6 procedures of each type.
Margarethe Sazepin
12.11.2018
Positives
Everything was clean, food was very good.Negatives
New rules: Only one massage application per week is allowed. It's too little. Very unfortunate.
Anatoliy Poliansky
09.10.2018
Negatives
There is no treatment as such. Upon arrival, the so-called “doctor” doesn’t even take blood for tests. She didn’t even look at the results of Anadiz that she brought with her! , and not a sanatorium!? So, decide for yourself whether you should “be treated” at the “Richard” hotel.Answer from Spa Hotel Richard
Dobrý den Anatoliy Poliansky Vyšetření a pohovor proběhlo standartně. Jako každého klienta jsem pána vyšetřila, přečetla si dovezenou dokumentaci a udělala si kopii. Vzhledem k tomu, že pán vyžadoval laboratoř, / tuto možnost stejně jako každý jiný hotel skutečně nemáme/ ,nabídla jsem mu posleze možnost se nechat dovyšetřit v městské nemocnici, kde je kromě laboratorních odběrů i řada dalších vyšetřovacích možností. Dlužno podotknout, že při tomto rozhovoru mi pán náhle vytrhl svoji léčebnou kartu / kterou jsem držela/ z ruky a bez vysvětlení utekl. Dále jsem pána již nekontaktovala. MUDr. Zorka Mašlová
Josef Maler
04.10.2018
Positives
We are pleased with our stay at the Richard sanatorium!Negatives
The food is satisfactory, but this is not the most important thing when taking wellness treatments
Wladimir Tischer
08.09.2018
Positives
I liked both the accommodation and the procedures, thank you.Negatives
The only strange thing is that with the “all inclusive” tariff, we had to buy simple drinking water ourselves, this is a huge minus on our part in such a matter.
Олег Тихонов
06.09.2018
Positives
At our request, we were placed in the second building with a view of the forest, rooms 315, 316. Very convenient opening hours for the pool. I liked the organized gala dinner on Fridays. The quality of treatment and the work of the medical staff are at the highest level. The cleaning staff is also very good. Thank you for the rest and treatment. In January 2019, we plan to come with our family once again to the San Remo Hotel.Negatives
Lack of natural juices for breakfast. On some shifts, dried food was served for dinner.
Alla Arakelyan
23.08.2018
Positives
I had a great rest, relaxed.... I had to walk a lot thanks to the location of the sanatorium.... excellent clean air, because the sanatorium is near the forest... I would like to especially note the work of Mrs. HANA... very friendly, smiling and responsive... attentive to to all vacationers...Thanks to all the staff!!!Negatives
I just wanted to note about the food... it was tasty, but not dietary... I would like to have more diet menus... because many have health problems
Елизавета Громова
28.07.2018
Positives
A small "homey" hotel with a small pool. Very friendly staff, especially the head nurse Hana. Good food. The hotel is located in a very beautiful place, near a Russian church. (you have to climb a hill, not very suitable for people with walking problems). We had a room on the 4th floor, windows facing the road. It was a bit noisy, you could hear passing cars very clearly, and it was impossible to sleep with the windows open. Linen is changed once every two weeks (bed), towels on request. More consistent with 3 stars, after all
Elena Kazantseva
01.07.2018
Positives
The nurses work very well, the head nurse is wonderful. I never had to wait for the procedure. The rooms are clean, good mattresses and linen.Negatives
The first days they cooked poorly and skimped on food. Everything was reminiscent of a factory canteen in Soviet times. When the owner arrived, they began to cook much better, using quality products, and serving the dishes well. Lucky!!! Even during the rest, they moved me several times without warning, you settled down with salads in your usual place, they drove you with your plates to another table, and so on all the time, I consider it unacceptable. You have determined the place, be kind enough to adapt, and do not make the Guest feel superfluous, serve. We pay you.
Vladimir Larchenko
12.06.2018
Positives
We had a great time. We liked everything. We will come again. We thank the staff for a good rest and treatment. Larchenko family.Negatives
No
Лев Авербух
07.06.2018
Positives
We are a married couple, it was our first time to relax at the Richard Spa Hotel and we liked the calm and friendly attitude of the entire team towards our needs, desires, and requests. The professionalism of the nurses, all procedures on time, discipline and cordiality are also important for treatment, and the silence is wonderful air, delicious food and smiles complemented the spiritual comfort. Heartfelt thanks to the entire team for a good rest and treatment! Health, success and happiness to everyone!Negatives
There were no negative things. It’s a pity that the stay (16 nights) ended so quickly. I would like to repeat the course of treatment again.
Alexander Kopysov
03.06.2018
Positives
Everything was amazing. Thank you for your kindness. God bless you. Sincerely, Lyudmila, Alexander.
Amalia Geldt
22.05.2018
Positives
The staff is very welcoming and friendly. Thank you for your stay.
Татьяна Целенко
10.05.2018
Positives
Very attentive staff, excellent food, "soup of the day" for lunch, cleanliness of the hotel.Negatives
there is no negative
Michael Vainshtein
09.04.2018
Positives
Varied dinner. Nature.Negatives
The jacuzzi did not work (out of 14 days, 8 days were under repair) The elevator broke down several times. There is no luggage storage, which is necessary for those leaving. Check out from the room at 11 am. And even for money there is no way to extend your stay in the room. For example, we were forced to sit in the hotel lobby with our things until 17.00. The staff speaks practically no Russian or English. Only German and Czech. The medical diagnostic equipment was always broken. The doctor's appointment was very superficial.
Федор Постоян
02.04.2018
Positives
This is not the first time I’ve come to the Richard Hotel, I’m happy with everything, I like everything.
Елена Морщинина
11.01.2018
Positives
The hotel is located in a very beautiful and quiet place, but at the same time very close to the main street and the springs. The hotel is small and very cozy with friendly and excellent staff.
Irina Riffel
04.01.2018
Negatives
I didn’t like the New Year’s Eve at the Continental Hotel. , the staff did not bring what we ordered, the music was sad and boring.
Iakov Ludman
13.12.2017
Positives
We were satisfied with the treatment at Richard. I liked that on Wednesdays there are musical evenings, a pleasant atmosphere is created, which also contributes to a good stay. Thanks to all the staff. Yakov and Irina
Ирина Горбунова
27.11.2017