references
ALEKSANDR RUDOI
01.11.2019
Positives
Treatment at its best. New equipment, everything is sterile, no queues, excellent attitude of the staff. Clean comfortable room with daily cleaning. The food in the restaurant is beyond praise. Excellent quality and variety of food for a guesthouse + excellent service. Ideal location. Everything is within walking distance: central street 100m; approximately midway between two colonnades; 20 minutes to the railway station; From the back of the building a path to the Slavkov forest begins. An extra fat plus for the transfer. Comfortable minivan and professional drivers.Negatives
At first, the hourly ringing of bells at night from the neighboring church was annoying.
Answer from Spa Hotel Richard
Уважаемые гости, спасибо за замечательный обзор. Мы с нетерпением ждем этого и с нетерпением ждем встречи с вами в следующий раз. Да, колокола православной церкви звонят несколько раз в день, но это относится к каждой церкви :
Ina Bergner
05.10.2019
Positives
If you are looking for peace and quiet, this hotel is in good hands. There is a forest right behind the hotel. Short distances to treatments as it is a small hotel.Negatives
It is not recommended for anyone who cannot walk uphill. No events in the evenings. But there is a lot on offer in the center. For me it was the right hotel.
Lubinka Rerich
01.10.2019
Positives
We rested from 09/02/19 to 09/14/19 The food was good. Swimming pool with jacuzzi, gym. Quiet cozy place. The windows of our room faced the forest. Great air. The hotel is supplied with mineral water from the Rudolf spring.Negatives
The room is very small, there are cobwebs with spiders in the corners and on the windows. Bed linen has holes, towels are frayed at the edges. The refrigerator did not work well. The water in the shower was not hot enough and did not drain well. There were also complaints about the medical department. The massage is disgusting, light stroking with a lot of oil. For the “Dry carbon dioxide bath” procedure, blue garbage bags are used; they stink strongly. Other hotels use odorless white bags. The sheets on the couches are not changed and clients lie down on the same sheet, we think this is not hygienic. The request to change the sheet was refused. Even the doctor didn't help. I have no desire to return to this hotel.
NATALIIA KLOCHENKO
15.09.2019
Positives
Overall I liked the hotel I liked the food But there is a lot of vinegar in the salads There is no dietary food And this is one of the branches of treatment I have no complaints about the work of the staff Everyone is attentive and helpful The sanatorium is located in a wonderful place It’s quiet and peaceful Everything is conducive to a good rest The hotel where you want to return Thank you all very much
Светлана Видгоф
14.09.2019
Positives
I really liked the treatmentNegatives
Food - along with the usual, there should be dietary food.
Надежда Королева
13.09.2019
Positives
Many thanks to all the hotel staff, they gave us a great welcome, despite it being late in the afternoon, they fed us and saw a doctor. The specialists in the procedural department work very clearly and carefully. I am very pleased with the treatment and rest.Negatives
The hotel is located a little far from the center, but this did not bother me, I enjoyed walking.
Natalia Petrukhina
09.09.2019
Positives
Complete treatment, procedures always on time. Responsive staff, always willing to meet and help. Food - there is quite a large selection for breakfast. Dinner - large portions, very tasty main courses and desserts.Negatives
The sanatorium is located on a thoroughfare; rooms with windows facing the road are noisy. There is a lot of vinegar in vegetable dishes - the food is not sanatorium food. The soups are very oily and spicy. There are literally no fresh vegetables - everything is with vinegar.
Татiana Semicheva
03.09.2019
Positives
We rested together with a friend in a sanatorium from August 19 to September 2, 2019. The transfer was organized perfectly. The rooms are comfortable. The procedures are carried out precisely at the appointed time, without delays. We did not use the pool, as many hotel guests said that the water was cool. The hotel has a pump room with mineral water Rudolf, which is open from 7 to 10 am. We took full meals, which we did not regret. The buffet breakfasts are excellent. There was no choice for lunch. One option each for the first and second courses. For dinner, a hot dish of your choice from the menu the day before. There are some minor complaints about the food. I will write about them below. Overall, the holiday was a success. We were especially lucky with the weather. Thank you for the excellent organization of our vacation. If possible, I will definitely take advantage of the offers of Sanatoriums.com.Negatives
The food was declared as dietary. Meanwhile, there was a lot of vinegar in the salah for lunch and dinner. Soups and some main courses were prepared very spicy, with a lot of gravy. This is not just my opinion. Many people often had complaints. I was surprised that there was practically no fruit, and this was in the fall. As for excursions, we did not take advantage of Elena’s suggestions. The excursion to Erfurt and Weimar, which I wanted to go on, was carried out only from Karlovy Vary, and therefore it was necessary to pay an additional 1,500 crowns for the car. It was also not possible to agree on other excursions. We corresponded with Elena on WhatsApp. There was some kind of misunderstanding. In addition, it is surprising that a lot of excursions are organized in Germany. However, a number of interesting sights of the Czech Republic are not covered by excursions, for example Karlštejn Castle. Near Marianske Lazne there is the Kynžvart Castle and the Tepla Monastery. Traveling on your own without a guide, despite the proximity, is uninteresting, difficult or expensive. I would like this issue to be resolved in the future.
Boriss Savickis
28.08.2019
Positives
The treatment was well organized. Daily room cleaning. Good cuisine, quality and tasty food. Responsive staff at the reception and in the treatment department.Negatives
Not always attentive attitude of the waiters: the order for dinner was mixed up (the ordered dish was given to others); They may not deliver the order at all (this also happened).
Ирена Логвиненко
25.08.2019
Positives
I liked everything very much!Negatives
A bit of a tough climb...
Владимир Таран
15.08.2019
Positives
Many thanks to all the hotel staff for a wonderful stay! The time just flew by with lightning speed, everything was at a good level!
Светлана Мельниченко
09.08.2019
Positives
Wonderful 10 days in a beautiful country, a charming resort, flew by in a flash! I was pleased with the nice, cozy hotel, located next to the Orthodox church. I am grateful to the staff of the Richard Hotel, who made my stay in Marianske Lazne unforgettable. Everyone is good: the reception staff, the restaurant workers, and most importantly, the doctors, whose work is organized clearly and professionally. I thank the managers of Sanatoriums for their support: guide and tour guide Elena, tour guide Irena, all members of the large team who provided relaxation!Negatives
There are no cons. It's a shame that all good things come to an end so quickly...
Ritta Stakhovskaia
05.08.2019
Positives
I really enjoyed my stay in Marianske Lazne. Quiet, beautiful place. Wonderful healing air. Hotel Richard is quite decent. The room faced the forest. So it was quiet and I slept very soundly. The staff is friendly and responds immediately to all requests. The medical staff is also very friendly.Negatives
The disadvantages of the stay: not very dietary food and a very tiring free excursion to Prague.
НИНА ИРЛИН
03.08.2019
Positives
Everything is alright! Thank you! For the first time such attentive service and attitude towards people! Everyone is very responsive to any request! 👍👍👍😂Negatives
No!
RUBEN BANGIEV
30.07.2019
Positives
treatment and medical The staff deserve nothing but praise! The food is good, salads could be added for lunch. It would be nice if the restaurant had at least boiling water for making tea for lunch and dinner. In general, the work of the hotel staff is good. Attentive and nice people.Negatives
The hotel is located on a hill. What is not mentioned in sanatoriums advertisements. And the walk from the hotel to the colonnade is not 5 minutes, as they say in the sanatoriums, but from 10 to 15 minutes, depending on the walking speed, but not 5 minutes. The way back up is much more difficult and longer. There is no electric kettle in the rooms, which creates inconvenience. When I asked for a kettle, the reception desk said that they didn’t have any.Answer from Spa Hotel Richard
Ответ отеля: Добрый день, RUBEN BANGIEV! Благодарим Вас за высокую оценку нашего отеля и персонала! Ответ компании Sanatoriums: Благодарим Вас, RUBEN BANGIEV, за обратную связь. Обязательно пересмотрим и уточним информацию в описании отеля
Nina Kupriyanova
28.07.2019
Positives
Thanks a lot! I really liked the resort! Very friendly staff, especially Hannah from the reception and the nurses during the procedures! Nice pool and jacuzzi. The food was very tasty and plentiful. The location is on the mountain, but very close to the city center.Negatives
Our room was on the 6th last floor. The room is much smaller than on other floors. It was very stuffy and hot both at night and during the day. This is the main disadvantage. The elevator is small and takes a long time to get to the upper floors during busy times.
Anna Soinikova
23.07.2019
Positives
Everything was wonderful: treatment, accommodation, food, attentive attitude of the staff and professionalism of the medical staff. The hotel has a good location - opposite the church, and after going down the stairs in 3 minutes, you find yourself on the main street of the resort not far from the collonade. It is important that the hotel has a swimming pool that can be used for an unlimited amount of time.Negatives
The dining room was too small for me... I would have liked more fruits and boiled vegetables and meat.
Владимир Потупчик
18.07.2019
Positives
The most important thing is that the hotel has a family-like atmosphere. Hana is very friendly at the hotel reception. She helped us with the transfer. The procedure nurse Itka always handled the procedures with a smile and promptly. If necessary, the time was changed. The team of specialists works harmoniously and flawlessly. The rooms are clean. The price corresponds to the quality. At our request, they prepared food for dinner without salt. Many thanks to the cook. Fresh porridge was always prepared for breakfast, and there was always cottage cheese, which is very important for dietary nutrition. Many thanks to everyone for creating the atmosphere of a real warm holiday.Negatives
The food, in our opinion, is very filling, fatty and high-calorie, and salty, but we had to choose from what we needed.
Nadya Yushkanov
10.07.2019
Positives
We are very pleased with our stay at the Richard Hotel. The staff is very attentive. We received answers to all our questions and our wishes were satisfied. The schedule of procedures was clearly established, no waiting at the door. The food was delicious, large portions, we didn’t buy anything extra. There was a forest around, we enjoyed the walks. THANK YOU .Negatives
no cons
Nadejda Dandis
07.07.2019
Positives
Thank you for the good service, everything was at the highest level Thank you
Anastasia Yurlova
16.06.2019
Positives
Many thanks to the sanatoriums team! Service of the highest level! The sanatorium has very welcoming and competent staff, an atmosphere of respect and trust. Delicious food, well prepared, although not diet food. The hotel is clean, good rooms and excellent bathrooms. Treatment is varied. Small spa area. And a great city around! I highly recommend Marianske Lazne to anyone who hasn’t been yet! Impressions for life!
Tatjana Richter
14.06.2019
Positives
Everything was super great! Our expectations were exceeded. Always my pleasure! A clear recommendation!
IRINA ANDREEVA
05.06.2019
Positives
The hotel is located not very far from the Cross Colonnade, but on a hill. But there is the possibility of choosing a road (steeper or gentler climb). Quite comfortable room 103 (terrace overlooking the cathedral). Friendly, attentive staff. The holiday can be considered quite successful.Negatives
A doctor's appointment is an absolute formality. I simply listed the procedures that I would like to receive. The food was quite often very far from dietary. I haven’t applied myself, but I’ve heard that adjustments can be made upon request.
Vladimir Larchenko
01.06.2019
Positives
Very good hotel. This is my 2nd year at Richard. We thank all the staff for a good holiday. There were 8 of us and everyone left happy.Negatives
There is no negativity.
Лев Авербух
28.05.2019
Positives
For the second year in a row, we received high-quality treatment at the SPA hotel, thanks to the professionalism and interchangeability of the staff, all procedures are strictly on time, the nurses are friendly and hospitable --- thank you all very much... The food is varied and tasty, a lot of vegetables, enough fruits, excellent coffee and hot tea --- thanks to the chef and his team.... Room cleaning and replacement of bed linen and towels were carried out regularly and efficiently --- thanks to the maids... We wish the entire team of the SPA hotel health and well-being.Negatives
It is necessary to resolve the issue of storing the luggage of those guests who have a late flight...
Лариса Розанцева
16.05.2019
Positives
I liked it very much! I liked everything: food, treatment, friendliness of the staff! Excellent hotel and fully consistent with 4 *. Many thanks to the hotel staff and the treatment center staff. I recommend to all. I also thank the sanatoriums. com.: booking and transfer were carried out simply wonderful!
Irina Borshch
16.05.2019
Positives
Relax! Crystal air, walks through the forest, unique mineral water are the basis of treatment!Negatives
No
Ольга Порохова
14.05.2019