references
Positives
The goal was treatment, and not anything else, and I really hope that the result of the treatment will be at the level of Heviz (a course of 18 days was enough for me for a year and a half). The location is good (10 min walk to the town center, a nice walk through the park).Negatives
I was unpleasantly surprised by the attitude of the staff (in particular, in the area of the mirror pool and the resort reception). I was surprised that there is a direct relationship between the quality and variety of food and the level of accommodation (this is the first time I’ve encountered this!). In general, I can only rate the level of service as 3+/4-, not higherPositives
I really liked the location of the sanatorium in a park with picturesque recreational areas and magnificent vegetation.Negatives
-in the evenings there is no entertainment in the hotelPositives
Beautiful quiet place, wonderful building and equipment, healthy mud and thermal water, effective (I hope) treatment, cleanliness all aroundNegatives
The human factor is often rude attitude on the streets of Piestany and from certain representatives of the staff, especially at the reception; labyrinth of rooms and insufficient number of signs; insufficiently varied diet; not very clean although the rooms are cleaned regularlyPositives
Everything is so great that I want to come again!Negatives
The nurses (not the staff in the treatment rooms!) could have been more polite.Positives
A century-old method of mud therapy and hydrotherapy. Convenient and close location of the medical department. Excellent park area and fresh air, saturated with the smell of pine needles. Large selection of dishesNegatives
You cannot pay for airport transfers with a credit cardAnswer from Spa Hotel Esplanade Alameda
Ответ от партнера по трансферу: Уважаемый Леонид! К сожалению, услуга оплаты трансфера с помощью карты на данный момент недоступна. Мы обязательно учтем Ваши пожелания!
Positives
Excellent organization, clean rooms, very friendly staff.Negatives
Comments only about nutrition: - too much salt in ready-made soups and main courses. If there is salt on the table, perhaps you shouldn’t add salt to everything, especially since, as a rule, those being treated in a sanatorium have high blood pressure. - unfortunately, tea is provided only during breakfast. I wish he was at lunch and dinner.Positives
Everything was great except the weather, but we have no control over it.Positives
The work of the balneo (the place where procedures are prescribed and omitted) is well organized. The balneo staff is also very professional and friendly.Negatives
Food for 4 stars is not very varied. Although the breakfasts are good.Positives
clean, snow-white linen. Physical education trainer Marta.... special thanks to you, well done. Thank you very much to Veronica for your attention and welcome. Thank you for taking care of our health.Negatives
Cleaning in the room is preferably better, the dust is not wiped off. The massage for women was not pleasant, although the massage therapists are differentPositives
1. The menu and quality of dishes have changed for the better. We vacationed here for the third time.Negatives
1. There is no differentiated approach to the complex of treatment depending on age: for example, group physical education is prescribed in the gym for all ages at the same time, the same happens in the pool. Which makes visiting them pointless for younger people. 2. The massage therapists work very unprofessionally.Answer from Spa Hotel Esplanade Alameda
Добрый день, уважаемый VICTOR YATSENKO! Благодарим Вас за оставленный отзыв. Мы учли все Ваши замечания, провели беседу с персоналом и будем работать над улучшением нашего сервиса. Жаль, что Вы не обратились к нам с замечаниями во время Вашего пребывания, мы бы их быстро уладили. Надеемся увидеть Вас снова в нашем отеле!
Positives
The medical base is super! Beautiful park. Friendly staff. Good food.Negatives
Before going there we read all the reviews, many complained about the cleaning of the rooms and we thought that they would solve this problem..... but this did not happen. They don't clean the rooms at all, they just pretend! Dust everywhere. Bathrobes are not changed unless you ask. The stairs between the floors were never cleaned for 2 weeks while we were there! The hotel does not meet the four star requirements. The bed is bad and uncomfortable. The bed should be changed more often and not once every seven days. Few are prescribed the basic procedures on which all treatment is based, namely: mud, thermal pool, classical massage. Mud for 11 nights of stay is assigned 3, thermal pool 7, classic massage 3. The rest are all related procedures that are available in any sanatorium. I had to purchase additional basic procedures in order to do them every day if possible.Answer from Spa Hotel Esplanade Alameda
Добрый день, уважаемый Юрий Дал Кол! Благодарим Вас за оставленный отзыв. Рады, что в целом у вас осталось положительное впечатление от пребывания в нашем отеле. Мы учли все Ваши замечания, провели беседу с персоналом и будем работать над улучшением нашего сервиса. Жаль, что Вы не обратились к нам с замечаниями во время Вашего пребывания, мы бы их быстро уладили. Надеемся увидеть Вас снова в нашем отеле!
Positives
Attentive doctor, qualified and attentive staff during the procedures. Modern medical equipment and devices.Negatives
Insufficient soundproofing of rooms in ESPLANADE: you can hear a working TV and quiet voices from the next room and the corridor.Positives
The medical facility, the staff, the service of the medical staff during treatment procedures - it was excellentNegatives
The food at the Gallery restaurant became worse: monotonous snacks and vegetables, meat dishes and side dishes became poorer, the fish was often undercooked, the vegetables and fruits in the salad were not the freshest. In the evening it was very difficult to catch the staff and order a drink. The operation of the outdoor pool should be extended until 22-00, because... after dinner many people go swimming. There is no evening program and it becomes very boring in the evening.Positives
We stayed for two weeks. I liked it. The friendly attitude and professionalism of the medical staff. Everything is clean in the Balnea area. Nice pool and saunas. Many thanks to the doctor Mikulchi Nadezhda, she always helps if you need to change the procedure. I liked the food, the normal choice.Negatives
Classic massages are simply nothing, stroking, although the staff is friendly. In the city, massages are cheaper and stronger. The hotel does not meet the four-star requirements, the rooms require renovation. The dust was not wiped off at all, only vacuumed, the floors in the bathroom were not even washed every day. The elevators are slow.Answer from Spa Hotel Esplanade Alameda
Pani, Анжела Меерович prosíme sťažnosti zasielať na konkrétne osoby a hoteli, tak ako Vám maily boli už zaslané. Rezervácie sťańosť nevybavujú. ďakujeme Mária Jouini
Positives
Comfortable conditions for living, treatment, and relaxation have been created. Very effective treatment of joints of the musculoskeletal system, fresh forest air, a magnificent park, varied nutrition.Negatives
Restore the worn sheet rack in the men's reflecting pool room.Positives
They were attentive to the fact that we suffer from allergies and fulfilled our request to clean the room without strong-smelling products. They provided a special room for people in a wheelchair. Friendly staff during procedures.Negatives
There is no lift for the disabled in the outdoor pool, which prevented it from being used.Positives
I would especially like to note the friendly attitude of the medical staff and their professionalism, many thanks to them.Negatives
Improve and diversify menus in restaurants, especially first courses (for example, borscht, rassolnik and other Ukrainian and Russian cuisines).Positives
The whole atmosphere including medical treatment , very kind attitude of staff and incredibly beautiful park helps to improve physical condition. Thank you!Negatives
People who come to sanatorium are not healthy but when you have a splitting headache and don't know the reason you must pay 5 Euro for measuring your blood pressure.Answer from Spa Hotel Esplanade Alameda
Уважаемая, Valentina Kotko Разрешите поблагодарить вас за посещение нашего курорта- Пьештяны, отеля Health Spa Resort Esplanade и заполнение анкетного бланка и за ваше замечания. Нам очень жаль, что ваше пребывание у нас было негативно нарушено упомянутыми вещами. Ваше замечания были проконсультированы с ответственными работниками и мы приняли меры, что бы возникнувшая ситуация больше не повторялась. Нам жаль, что пищу сервированную в наших ресторанах вы оцениваете как однообразную и невкусную. Мы стремимся выполнять требования наших клиентов и на их основе и вместе с жалобами мы меняем выбор блюд в наших ресторанах. Булки и печение на завтраке готовим прямо в нашем отели. Время работы ресторанов, цены напитков соответствуют ценам в нашем регионе. В настоящее время мы готовимся изменить меню в наших ресторанах. Мы верим, что изменения помогут улучшить вашу оценку нашего питания. С уважением,