references
сергей овдинлариса
10.03.2018
Positives
Good attitude of the medical staff and quality of treatment!Negatives
Poor room cleaning, only towels changed!
Oleksiy Barbutsa
28.02.2018
Positives
We were in the sanatorium from February 12 to February 24. Everything is very good, in my opinion, physical education classes in the gym were unnecessary. This time could have been devoted to a medical procedure, of which, in our opinion, there were few. Mud envelopes, for example, or massage. By the way, the massage was also different, young specialist girls do an excellent massage, the older lady can say that it’s only stroking. The room was cleaned every day and very well. The food is ok, the service in the restaurant is also very good.Negatives
There are no cons.
Ольга Данилевич
29.12.2017
Positives
Excellent quality and variety of procedures Very friendly staff, many professionals in their field Comprehensive approach to treatment (thoughtful sequence of procedures, consultation with a doctor and adjustment of procedures if necessary) Wonderful, quiet, ancient town, nature (parks, river, swans, which you can feed) Excellent varied food (buffet 3 times a day, many vegetable dishes) We really enjoyed our stay in Piestany, in this hotel, and we are already thinking about the next trip:) Thank you very much for your help in organizing our trip!Negatives
Number (standard) small
Сергей Котляр
25.12.2017
Positives
Attentive, caring staff, from reception, medical staff and ending with maids. A well-thought-out method of relaxation after thermal procedures. A carefully conducted compliance examination by the doctor. During thermal procedures, the medical staff constantly monitors your well-being, etc. The room is very warm. Purity. The food is quite sufficient, tasty and varied. Nice swimming pools. No bleach smell.Negatives
I would like the treatment program to have more resort-specific procedures - mud therapy, thermal pool, massages. There are very few hours in the hallways, treatment rooms, which is very inconvenient when moving from procedure to procedure to control time.
Михаил Багаев
11.12.2017
Positives
Quality treatment. The result is simply exceptional. Disclaimers belowNegatives
Few are prescribed the basic procedures on which the entire treatment is based, namely: mud, thermal pool, classic massage (the massage therapists here are good). 4 muds are prescribed for a 14-night stay, thermal pool - 6, classic massage - 5. The rest is all the accompanying procedures that are available in any sanatorium. I had to purchase additional basic procedures in order to do them every day if possible. In the end the result is very good
Taisa Kostyuk
09.12.2017
Positives
The food quality rating goes to the restaurant cala - thanks to them.
Марина Покровская
30.11.2017
Positives
Very nice pool, excellent food, lots of fruit. Cleanliness of the rooms. Nature in autumn is magnificent. The medical care is very good and helps you stay in shape. I would especially like to note the gas injections performed by Katerina. In general, there are only advantages. This is my second time staying with you and I really want to come again.Negatives
The price hike for next year is upsetting.
andrey koshel
25.11.2017
Positives
Responsive, very friendly staff. The nature around the sanatorium is magnificent.Negatives
Probably a week is still not enough to feel the result of treatment. It's a bit boring in the evening. Coffee is only available in the morning and there are no kettles in the rooms.
Сергей Резниченко
23.11.2017
Negatives
snotty Germans endlessly blowing my nose in a restaurant while eating, which made me gag instead of appetite, what an abomination and the Jews speak all at the same time and at the top of their voices without paying attention to anyone, every time I left the restaurant covered in snot and a square head and for a minute that’s it that's three times a day
любовь семашко
16.11.2017
Positives
Everything is very good - sensitive attitude, good doctors, very good conditions.Negatives
The only thing is that there are not enough procedures - maybe more is needed, and tea and coffee should be included in the price, so as not to look for small change.
Sergej Albrecht
05.11.2017
Positives
The treatment is excellent, the timing of the prescribed procedures is carried out very clearly, the staff is polite and responsive, speaking at least four common foreign languages. Everything is very clean and tidy. The food is varied, everyone will find something suitable for their taste
inna plakhotnyuk
04.11.2017
Positives
Everything was wonderful! The treatment and the attitude of the staff are super.Negatives
There aren't many downsides. 1.In the shower stall, the shower holder is designed only for tall people. With my height of 150 cm, it is simply not possible to use it. 2. Complete lack of free sockets in the room. 3. lack of a kettle in the room. 4. Very low level of the restaurant. The food is mostly not tasty (there was even spoiled milk for breakfast) and the menu is very monotonous. Even if you find suitable dishes on this menu, eating the same thing for 2 weeks gets very boring
Галина Вилкова
01.11.2017
Negatives
I can’t call it a negative, it’s a wish - I would like the medical building to have rooms for rest between procedures.
Александр Трунов
29.10.2017
Positives
- location of the sanatorium and landscape park; - organization of medical care and staff of the medical center; - cleanliness of the sanatorium and well-groomed territory; - work of restaurant waiters. We'll definitely come back again!Negatives
- during the initial examination by a doctor, the patient’s current condition is not fully assessed and a procedure is prescribed that caused complications and pain. When contacting another doctor (obviously, with a longer practice), the procedure was canceled and appropriate therapy was carried out to relieve pain; - not all reception staff are able to provide service or answer at the required level; - the pillows in the room are uncomfortable, it is not possible to replace them with others, as happens in other hotels; - there are not the required number of umbrellas in the hall in case of rain; - I didn’t like the food in the restaurant, despite all the efforts of the staff.
Riva Igolnik
24.10.2017
Positives
I had an excellent course of treatment, thanks to Dr. Petr Lulovik, attentive staff, clean and comfortable. Quite good food. Plus the holiday was complemented by interesting excursions, thanks to the guide VeronicaNegatives
The hotel has no security, smoking is allowed near the entrance doors and the use of perfume is allowed, there are no signs asking you not to use perfume in public places, because your patients may have allergies and asthma attacks
Vladislav Novak
18.10.2017
Negatives
Very weak and poor Internet in the rooms. And the invention of reconnecting to Wi-Fi every six hours should be considered a candidate for the Nobel Prize. There is nothing like this anywhere in the world!
Irina Staraia
16.10.2017
Positives
I was in Piestany for the fourth time and I think I will come again. For me, the Palace Hotel is the optimal combination of price and quality. Excellent and effective treatment, there is a choice of procedures. The leisure time was well organized - the guide Veronica tried hard.Negatives
There are no "cons"
Анна Кулаковская
10.10.2017
Positives
It is impossible to say unequivocally that all treatments are great or all are bad. If we take the procedure of a classic massage, then this is a different story: yes, some massage therapists do a classic massage perfectly and take 20 minutes, while some massage therapists do it very poorly and take 12-15 minutes instead of 20.Negatives
This was the first time I encountered such a situation that, having ordered additional procedures in advance, that is, a day or two in advance, I could not refuse. When I had a very bad classical massage and I decided to give it up the next day, it was a shock for me. At the reception, two employees (a man and a woman) made me a big scandal and shocked me that I was losing 50% of the cost of services that were not provided to me and I had not yet paid for them. I can't understand why I have to pay for poor quality services. No matter where I have been, I have never encountered such rudeness and rudeness. I would like to say that this was my fourth time at the resort in Piestany. It so happened that before this I went to the Thermia Palas hotel three times and no questions regarding cancellation or postponement of procedures ever arose. Because of this situation, I could not lower my blood pressure for three days. It turns out that if you feel bad after the procedure or don’t like how it’s done, then you cannot refuse this procedure. I believe that all human rights are violated here; what is written on the resort card “Conditions for refusing additional procedures and medical services: - more than 4 hours before the scheduled start of the procedure - 50% of the cost will be charged” is nonsense. It turns out that the person feels bad, but he must go and take this or that procedure. We didn't like the service in the restaurant. This is, of course, terrible when a person has not yet had time to eat, and from behind him the waiter “You can take it away” and takes the plate over his head. There have been cases when, roughly speaking, rubbish falls on you from a plate. And it was somehow unsettling to watch how untidy waiters were running from the kitchen into the hall from the hall to the kitchen with plates and opening the door with their feet. Or the waiter takes some kind of detergent and sprays it on the surface where the prepared food is, and then wipes it with a not very fresh rag. Sorry, but somehow I don’t even want to remember all this and relive it all again.
Игорь Шахов
08.10.2017
Positives
The first acquaintance with the huge sanatorium-resort complex impressed me, however, further stay did not weaken, but rather strengthened these feelings. We have an idea about a number of resort places, such as Kislovodsk, Druskininkai, Teplice in the Czech Republic and some others. We must say that the level and scope of the proposed health procedures and services corresponds to the declared ones, not to mention the special uniqueness of the local healing factors - Piestany peloid mud and mineral water. I was left with vivid impressions of the atmosphere of the resort, and most importantly, feeling great!Negatives
In this section we can note several points that may be significant individually for us. In terms of communication, an older age still prevails than we expected. This is normal for a spa hotel, which offers not only spa treatment, but time-tested treatment for serious problems of the musculoskeletal system. Perhaps there is some seasonality in this situation. The second point, even less significant, although we cannot help but note it, was that we were a little surprised by the lack of tea for dinner, it’s not difficult and inexpensive. In general, we are grateful to all the staff - from doctors to receptionists and maids for their attentive and friendly attitude. This is the main thing on vacation.
Victor Perinskiy
20.09.2017
Positives
Everything was amazing. Special thanks to the group manager Veronica.
Valentina Timoshenko
11.09.2017
Positives
Excellent location. A very beautiful park. Excellent work by the medical staff. (I wish there was an opportunity to do additional tests and ultrasound). I would like to cancel the attentive and friendly attitude of Veronica and Miklos towards vacationers.Negatives
The rooms are poorly cleaned. a lot of cobwebs on the ceiling. There were days when the same piece of paper and dirty mirrors lay in the elevator for several days. The restaurant does not have any inscriptions in Russian on the dishes served.
Сергей Кравченко
28.06.2017
Positives
Thank you for your help, I am very pleased with the service, treatment procedures and especially the calm and pleasant environment. It’s nice to take a walk in the evening both around the territory and in the city.
Светлана ШУЛЬГИНА
15.06.2017
Positives
good location. Magnificent, well-kept park. High-quality treatment. many varied and useful procedures corresponding to the profile of the disease.Negatives
The food in the restaurant is of a very low standard of preparation.
владимир колесник
11.06.2017
Positives
We came for the second time, we liked the atmosphere, the beautiful park in the summer and especially in the fall. For Russian speakers there are no problems in communication either in a restaurant, or in a hotel, or during procedures. In a word, the organization is excellent in practice, and everything for the client is organized at the highest level - keep it up!
Galina Irzak
29.05.2017
Positives
Procedures, staff, park, restaurants, service, general atmosphereNegatives
I wish the elevators ran faster
vera Filippova
22.05.2017
Positives
ya dovol,na lecheniem vsanatorii Balnea polas personal vnimatel,no is yvazheniem otnositsya k svoim klientam mne vse ponravilos, i raspolozhenie sanatoriya i pitanie ihenie vozmozhno ya eshe priedy. lec
ELENA YATSENKO
03.05.2017
Positives
Overall I liked the treatment. There is a sense of order in everything. I especially liked the massage therapist Samuil Boltan.Negatives
1. The room was poorly cleaned: during our entire stay they cleaned the shower only once. 2. At the mineral water drinking station there were often no clean cups; you had to go to another building to get them. 3. Very monotonous menu in the restaurant.
Ирина Разживина
22.04.2017
Positives
Excellent, professional, high-quality medical care was organized with kindness to people and understanding of problems. The logistics of organizing treatment brought to perfection are beyond praise. It’s very nice that the staff everywhere speaks Russian or understands it. The outdoor pool is a sea of positivity! The opening times of the pools are very reasonable. The rooms are clean, functional, high-quality cleaning, there are no problems with changing towels and bathrobes. The park itself, where the hotel is located, is beautiful, providing the opportunity for walks, relaxation, and physical exercise. Thanks to everyone, especially Veronica Kluchovskaya - our guide.Negatives
I would like to always have porridge at breakfast, without additional requests, to bring it warm and not completely cold.
Нина Попова
20.04.2017