references
Victor Gurevich
19.04.2017
Positives
everything is greatNegatives
The air conditioner doesn't work well
Юрий Норчук
18.04.2017
Positives
Wonderful staff, a wonderful place for relaxation and treatment.
алексей жуков
10.04.2017
Positives
the best resort I've ever been to. The effect of the treatment is wonderful.
Aleksey Kharkovskiy
07.04.2017
Positives
Friendly staff. High-quality procedures. Very good location in the park, in a quiet place.Negatives
It’s very hot in the room. I couldn’t find the heating adjustment. We wanted to reschedule the scheduled exercises (physical education) before breakfast, because it’s difficult to do exercises after breakfast. But we were told that this was impossible. The food in the restaurant is good, only often cold cuts and salads The vegetables laid out are not fresh.
Tatiana Soloveva
06.04.2017
Positives
Excellent sanatorium, treatment really helps. We will definitely come here every year.Negatives
No
anatoly frolov
31.03.2017
Positives
excellent treatment. excellent location of the resort. friendly attitude towards the guests of the resortNegatives
you should diversify your diet
Надежда Леви
27.03.2017
Positives
I really liked the resort! Lovely and comfortable! Everything works like clockwork! Just a forge of health! I'll definitely go again! I received a lot of impressions! In addition to the treatment, you can get Thai and Ayurvedic massages, a wonderful huge park for walking, a bunch of cafes with their own culinary delights, everything is beautiful and measured! Super, I recommend it to everyone! People have been there 20 times! This says something! There are a lot of foreigners, and this is also a plus! Still impressed, thank you very much!Negatives
I would like to increase the opening hours in the bathhouse complex, it opens until 21:00, and at 20-30 the last visit to the baths! I would like to say about the food, it’s a little monotonous, and it’s strange that everyone seems to be old, and the food is really over-salted! And for breakfast there are 3 types of herring!!! Not at lunch or dinner!!! And for breakfast, naturally, the herring remains untouched! With food, I think there is a failure here and you need to think about attractiveness! One type of fish is very dry, and the meat is tough!!! This is all fiction!!! Lunch and dinner are like two peas in a pod! Strange !!!
Татьяна Тосенко
27.03.2017
Positives
We had a rest even better than we thought. Strong medical base, competent doctor Nadine, wonderful staff! The food was also not bad, but it was surprising - herring for breakfast. During the procedures I lost my gold bracelet, the next day it was returned to the reception of the medical building - this is worthy of respect and trust. Room cleaning is also at a high level, everything is perfect. A wonderful park for walking. I liked that the hotel had an additional entertainment program.Negatives
The hotel's pool and sauna complex does not correspond to 4 stars. A good Turkish bath and sauna, but for some reason they are open - last entry is at 20-30. The pool is open until 21 and there is a foreign smell of dampness, it’s not pleasant to be there. Operating personnel in the sauna area should undergo additional training. They want to go back and forth, they are of no use, but they don’t clean up the trash on time, they start cleaning up before the guests have left, and they’re obviously in a hurry to go home. One employee went somewhere, blocked the entrance and we couldn’t pick up our things, we were frozen while we were waiting for him.
Andrey Baryshev
23.03.2017
Positives
I can’t tell the difference between “Great / Excellent / Awesome”, which are offered here for rating, and I really don’t like these exalted ratings, so I gave “Good” everywhere, but this is a very good “Good” :-))) We My wife and I really enjoyed it! The room and hotel are very comfortable, the food is quite varied, very tasty beef and lamb, you can “make up” yourself with good green salads, several types of sausages and cheeses. The medical balneocenter is connected to the residential building by a covered passage, that is, all procedures can be attended without going outside (although the street is very beautiful and there is a great park, but sometimes it rained). At the initial appointment, the doctor conducts an examination (in our case it was quite superficial, it seemed to me) and prescribes procedures with a schedule for their completion. The procedures were organized very clearly, the appointment time was always respected, if necessary, it was possible to reschedule the appointment if you went to the reception in advance. Mud pool, mud envelopes, thermal pool, currents, lasers, massages, etc., plenty of everything. If you wish, you can also buy some, for example, I really fell in love with the mud pool in “Irma” (this is a separate balneocomplex at Thermia Palace) and bought myself several additional visits for 15 euros each (this is a mud pool 10 minutes + thermal pool 10 minutes and 20 minutes dry wrap). The hotel has an excellent swimming pool with water of 33 degrees and a good sauna and wet steam room, a jacuzzi with water of 35-36 degrees, as well as an outdoor pool 25 meters long with warm water, you can swim to your heart's content! My stay in Piestany really invigorated me, I hope to come here in the future.
Юрий Гунин
21.03.2017
Positives
well organized treatmentNegatives
it is necessary to improve the quality of nutrition to the quality of treatment
Алла Полякова
20.03.2017
Positives
I came to the sanatorium for the second time. And I'm going to come again. For me this is the best place. I am satisfied with everything. Everything is very wonderful. I especially want to mention the girl Veronica. She is a very sensitive, responsive and knowledgeable specialist. She helped us a lot. I want to wish her all the best and, of course, that she would be rewarded for such excellent work. Thank you very much Veronica for everything. Best regards, Alla.
Alexander Satanovsky
18.03.2017
Positives
Thank you for an excellent stay. The treatment, procedures and food were excellent. Special thanks to the doctor Drlickova Viera for her attentive attitude and the correct prescription of procedures. I would also like to mention Veronika Kluchowska, who helped organize my leisure time, and the transfer driver for excellent service. All the best to you all with great respect Alexander Satanovsky. I definitely want to repeat the same course.
Elza Ten
15.03.2017
Positives
We went to the sanatorium for the first time on the recommendation of your balneologist Vladislav. We were satisfied with the treatment, we plan to go again in winter. The sanatorium is good, but I especially liked the staff, very polite. I will recommend it to my friends. Thanks a lot!!!Negatives
On the negative side, I think that we were unlucky with the doctor. Next time we will write or call the sanatorium to make an appointment with a good doctor.
Saltanat Dautbekova
15.03.2017
Positives
I really liked the resort! The treatment is at the highest level, all procedures were fine, everything was great!!! Continued prosperity to you!!! We are planning to come next year!
Светлана Подобедова
13.03.2017
Positives
The sanatorium complex is good, the location and nature are amazing! Complete relaxation from the hustle and bustle. Unfortunately, I myself could not evaluate the quality of the treatment, but according to reviews from vacationers, the treatment was wonderful. Pleasant work of the medical staff directly during the procedures.Negatives
The doctors who receive patients and prescribe procedures speak almost no Russian, do not understand the problems of visiting patients well, and do not even try very hard to do so. They prescribe “cheap” procedures (gymnastics in the gym and water, paraffin on hands, etc.), which can be obtained at home without having to travel so far for healing mud and thermal water. I wanted a more qualified and interested attitude towards patients.
ЛЮДМИЛА ЗЫРЯНОВА
12.03.2017
Positives
A very pleasant welcoming atmosphere in everything and everywhere. Excellent service, the procedures are carried out at a high medical level. Very tasty food. In general, a very relaxed atmosphere in everything. Everything is done with love, conscientiously and completely positive. I fell in love with Piestany and will come back here more than once. The treatment is real with a true approach to everything - the result is appropriate for health reasons. Dirt is applied to the body completely, systematically you are under medical control. staff of this or that type of procedure. Everyone in their work treats you with the deepest attention, love and care, as if you had come for treatment to your closest and dearest people. Thank you for everything and the result.
Marina Anikanova
10.03.2017
Positives
Polite staff (almost everyone speaks Russian), good location, clean rooms, very good treatment, food is somewhat monotonous, but there were always fresh vegetables and fruits, you can come at any time and not be afraid that some dish will run out; amazing gym and poolsNegatives
Several old exercise bikes in the pool
Anastasiia Aksenova
01.03.2017
Positives
very good treatment, everything is clean. Professionals work, good treatment programNegatives
poor cleaning in the room, very often smoking on the balconies and the smell of tobacco on the entire floor and in the rooms (I had to change the room) linen was changed after my request after a week in the restaurant they do not have time to remove dirty dishes and bring clean ones very poor selection of vegetables and salads, on dinner there is not enough tea or need to put a kettle in the rooms
Galina Mamrykina
16.01.2017
Positives
1) The quality of the procedures is excellent. Modern treatment center. 2) The medical staff is very attentive and friendly, they speak Russian 3) Good room and cleaning 4) Excellent outdoor swimming pool with mineral water 5) Magnificent parkNegatives
1) Food. I stayed at the Palace Hotel. Everything is very monotonous regarding lunch and dinner. It felt like everything had been cooked in the morning and then reheated. I talked to people who were transferred from the ROZA restaurant to the Esplanade hotel restaurant, and they said that the food there is much better. I think we need to change the chef. 2) Lack of kettle, tea and coffee in the room.
Юрий Скворцов
14.01.2017
Positives
Sanatorium Balna Palace. Four stars. Of the three sanatoriums located on the island, we liked this one the most. It is modern, it is very ergonomic, the entire treatment space is thought out and arranged in such a way that you experience absolutely no discomfort when undergoing any procedures. And you only get pleasure and relaxation. A five-star hotel, due to its ancient layout, cannot provide similar service according to procedures even if it wants to. In a three-star hotel, everything is somewhat rustic, and it is waiting its turn for renovation. Procedures (related to the profile of mud treatment) for every taste. The price includes a certain average package, which also contains some that are not particularly necessary, but for an additional fee, you can also buy all sorts of mud and hydrogen sulfide ones. I would like to note some inflexibility of the receiving doctor in requests to replace procedures. It is clear that the sanatorium needs to make money, and it unwillingly exchanges physical education for dirt. But it would be nice if each procedure was assigned points and you would know that, for example, 5 charging procedures you can exchange for one dirt for free. You can do exercises at home and you won’t find such dirt! An important aspect is nutrition. We went, being disappointed in advance with the food, having read the reviews, especially those for whom there was no porridge. So, I would like to point out that we were in vain to set ourselves up like that. Firstly, the restaurant itself is bright, and the tables are set with new starched napkins for every meal. The staff is friendly and cheerful. Well, sometimes a little shy. Now about the food. The choice of dishes is good. Solidly good. Not great, since there are no shrimp, octopus and other Mediterranean delights, but the traditions here are completely different. But! Every day for lunch and dinner the main courses included three or four types of meat. This means that at the same time there was pork and beef and chicken, and always local fish. All this was, naturally, prepared in different ways. In addition, there were all sorts of casseroles, pastas, potatoes in various forms, rice, stewed cabbage, etc. These are the main dishes. In addition to them, there was always a wide assortment of salads, cold cuts, excellent local cheeses of all kinds, apples, other fruits, as well as 2-4 types of different cakes. Excellent local dry wines at 12 euros per bottle were also an important component of the treatment procedures. Naturally, the hot dish that was for lunch was not repeated at dinner! In short, the food didn’t make me sad. The soups were a bit disappointing. It would be desirable to improve them. For each dinner and lunch, two types of soups were offered. Well, the breakfasts are standard, as in all mediocre hotels in the world.Negatives
No negative was found.
Бильяна Галицына
10.01.2017
Positives
We were very pleased with our vacation. Treatment at the highest level. Comfort and tranquility. In my opinion, Piestany and Danibius are one of the best European resorts in terms of price-quality. Improve your health, relax, take all kinds of relaxing and therapeutic procedures, see a lot of interesting and educational things around - it's all here. The staff is friendly, there is no language barrier. Before visiting, I read the reviews; I would like to clarify some points for the following resort guests: 1. Carefully study the procedures offered in this place in advance. Nobody will force anything on you there. If you were prescribed the dirt standard twice a week, but you want five, they will change it for you. If you didn’t like some procedure and you don’t want it anymore, go to the doctor, they will listen to you and unquestioningly change everything, unless, of course, you order yourself five thermal baths a day, everything is within reason. I went to the doctor three times, changed both the procedures and the time. They meet you halfway without any problems. 2. You cannot be late for procedures. For some reason, according to our Russian habit, everyone thinks that five or ten minutes does not solve anything. Then they are indignant that the staff refused to accept them. There is resort etiquette, it is the same for everyone. Your negligence ruins the entire day's record of other people who are not required to wait. But often I arrived earlier than the allotted time, put my card in the window and they served me right away, without forcing me to sit. Sometimes, without going to the reception, it was possible to agree on the spot with the staff to shift the time to a more convenient one. 3. The reviews included complaints about the cleaning of the rooms. There is a small oddity here for four stars: on the first day, indeed, cleaning included making the beds and taking out the trash; the carpet covered in crumbs did not disturb or embarrass the maid in any way. Don’t expect favors from nature: on the second day, when leaving for the procedure, I hung a standard hotel sign on the handle asking for cleaning and threw all the towels on the floor. A couple of days of such manipulations and the room was licked every day, as were the towels, without unnecessary reminders. And yes: all over the world it is customary to leave maids a small amount of pennies for a tip on the bed. A couple of euros every other day (optional, of course. Any, less often) greatly contributes to the good attitude of the staff. (medical staff do not require any tips or offerings. They are already more than kind). 4. The claims about nutrition seemed strange to me. It's quite varied. Lots of vegetables and fruits. There are a lot of dietary dishes, you don’t want to spare your stomach, there are fried, peppered, and marinated. If you want something special, Slovakia is a very inexpensive country. When I went out into the city and visited the Billa supermarket, I was pleasantly surprised by the look of the price tags. It seems to me that almost all of them started from scratch. Type: 0.57 euros. It’s better to go closer to closing: there is an evening discount on all fresh baked goods, including bread, slices and other perishable products. They don't leave it the next day. There are also a lot of promotions: look at the yellow price tags, they are pleasantly surprising, especially compared to Moscow ones. Here you can bring a bunch of different delicacies to your room at more than attractive prices. The last piece of advice: if you don’t like something, don’t be silent, voice your complaints to the staff, preferably in the correct form. You will definitely be heard. For example, on the first night it seemed to me that it was blowing from the balcony door. I went to the reception and they immediately sent me a technician. Then they said that there really was a problem and it would take more time to solve than they thought and, wanting not to create inconvenience, they offered us to move to another room of a higher class, without any additional payments. Which we did right away. I also advise that all questions, if they arise, be resolved with the representative of the Sanatorium in Piestany, the wonderful girl Veronica, thank you very much for her participation. She is always in touch. Just like Vladislav. A very big competitive advantage of this resource: there is always someone to address directly in any available way (in writing or by phone) and immediately receive an answer.Negatives
Poor organization of free time. They seem to be trying, coming up with something, but in the program for the week they make a mistake about the location: people come to the dance evening at the Park Cafe restaurant, as it is written, but nothing happens there. It turns out that all this in reality was in the Rock Cafe, where only a couple of meticulous holidaymakers, me and my husband, went. The rest, seeing that nothing was happening, scattered. And so on all the time. At Christmas, no one understood that vouchers needed to be purchased in advance, the program also mixed up the venue and in the end we were all left without a holiday. In the summer, all this may not be so relevant: from Piestany there are a great many interesting excursions after lunch and all the procedures performed, but in the winter, when you don’t have much to do, I would like more attention to leisure time.
Виктор Козлов
27.12.2016
Positives
Very good medical and recreational facilities, excellent walking area, responsive and friendly staff
Tamara Sheveleva
20.12.2016
Positives
Good organization of treatment. The treatment plan was carefully drawn up. Very good mud and mineral water. Wide and accessible network of swimming pools. Qualified medical staff.
ELENA BABINA
13.12.2016
Positives
We visited Piestany for the first time. There were great doubts about the correctness of the choice, but the reality exceeded expectations. Everything is comfortable and positive. It’s too early to talk about the effectiveness of the treatment, we have just returned, but the fact that clients visit the sanatorium 15 times in a row speaks for itself. As one vacationer who traveled around the sanatoriums of Europe told me: “Everywhere there are show-offs, but here they treat!” It’s nice that there is somewhere to spend your free time, and the choice is varied - from the gym, swimming pool and sauna to dancing and card games. Yes, the park with various conifers is beautiful. For those who are interested in Nordic walking, you can’t think of a better place. It’s convenient that all the procedures are under one roof. Reading the reviews on the website, I was worried about the quality and range of food, but we were satisfied with this important aspect of our stay at the sanatorium. And if something is wrong, for example, cold porridge, then the staff will quickly offer you hot porridge at your request. It should be noted that everything is very subjective. My husband was “raised on pure butter” and knows how to cook well himself - he was pleased. But when I was standing at the buffet table, wondering what to choose for the main course, since I liked everything, fish, chicken and meat, I could hear behind me: “Well, there’s nothing to eat!” So come to the sanatorium, and choose a hotel and room according to your wallet and habits.Negatives
There are also critical comments, but in my opinion this cannot be corrected unless the senior management of the sanatorium shows their attention to this issue - this is a human factor - conscientiousness in fulfilling their duties with maximum efficiency. Smile and ask: "Okay?" This is not enough. Of the four back massages received, only one was therapeutic and effective, identifying problem areas and working on them, the rest was a pleasant stroking, believe me, this is true. Physiotherapy procedures were performed correctly by age-related specialists. Personnel has always been and remains a problem.
Iryna Pryuts
07.12.2016
Positives
I came across the site by accident and decided to try to book through it (I previously booked directly at the hotel), because... There were very tempting offers, and I was not mistaken, everything went without a hitch: order on the website, pay at the hotel. An employee of the company met us there, but we did not use her services, because... everyone knew, but they weren’t going to go on excursions. We were vacationing with a friend (or rather getting treatment) for the fifth time. By the way, many of the “patients” we met here are also “old-timers”, for example, grandparents from Austria have been coming here for 20 years, one man from Holland for 15 years, and a grandfather from Australia (! !!) has been making an annual trip for 9 years now. So it helps if people go year after year. We come mainly for the mud and thermal treatments, but the others are also good. Now, regarding the food, many in the reviews are indignant, and this is not so and this is not enough, it seems that they grew up not in the “scoop”, but in a royal palace. Yes, the choice of dishes may not be very large, but everything is very tasty prepared, we always return home +5 kg. In general, this is our resort, we plan to continue coming here every year in the future. Special thanks to Vladislav for very good prices and for your patience with multiple rebookings.Negatives
As with everything, there are some shortcomings here, but not worth mentioning.
алина вишнякова
05.12.2016
Positives
The Piestany treatment helped me a lot, the mud was especially effective. The physiotherapists are great, they work closely with you, they worked out my joints. Thermal pools are also a good help.
Nina Kistner
04.12.2016
Positives
We enjoyed our stay at the Piestany resort. Everything was well organized: 1. Booking on Sanatorium.com - EXCELLENT!!! 2. The care for the client who booked a tour on this site from Vladislav, Veronica, Nina Pushel, Mirosh is EXCELLENT!!! 3. The medical staff of the sanatorium is qualified and responsive to your requests. 4. The food is good: a lot of vegetables and fruits. The service in the restaurant is good. We shared with our friends from Russia and Germany our good holiday, and most importantly, treatment, and recommended them this wonderful resort and this welcoming country of Slovakia with its warm-hearted and friendly people!Negatives
What was negative for us was the cleaning of the room: in a couple of minutes, by waving a broom, the dust from the furniture was moved into the air. On the surface of the headboard, the dust was not wiped off, probably for many months. The glass surface of the table for 14 days of our stay was never wiped down. About the toilet - here in general I had to go to the review and ask to take action to remove the persistent smell of urine coming from the floor and directly from the toilet. But, after a day everything returned to normal again. I had to roll up my sleeves , clean the toilet, as urine and other deposits have already built up behind the inner edges of the toilet.Answer from Spa Hotel Esplanade Alameda
Здравствуйте Нина! Позвольте поблагодарить Вас за визит в наш отель. Ваши замечания и предложения очень важны для нас, потому что мы можем повысить уровень обслуживания. Мы очень сожалеем, что Ваши ожидания не оправдались, и мы надеемся, что в будущем мы будем больше соответствовать Вашим требованиям. Некоторые Ваши замечания были сразу же учтены. Мы также активизировали подготовку персонала для того, чтобы в будущем избежать подобных ситуаций. Надеемся, что в следующий раз мы сможем вновь приветствовать Вас в нашем отеле, и Вы можете лично оценить изменения в качестве предоставляемых услуг. С уважением, менеджер Danubius Health Spa Resort Esplanade Jana Repova
Елизавета Хаимски
05.08.2016
Positives
Excellent location in a very beautiful park. Superbly equipped clinic. Good procedures. Nice rooms.Negatives
Doctors are not specialists. We were not checked, but simply asked what we wanted to treat. We visited several doctors. Same. Everyone is prescribed standard procedures. I had been to other sanatoriums and knew what I needed. You can’t get dirt every other day, the standard is 2 times a week. You can only buy more (quite expensive). Same thing with the mineral pool. Breakfast is not bad, but lunch and dinner are just terrible. In 18 days (36 lunches and dinners), I had good-tasting food no more than 5 times. The choice is very small, there are very few salads, mainly grated carrots and boiled beets. Tomatoes for breakfast. For dinner it’s usually what we didn’t eat for lunch with some extras.Answer from Spa Hotel Esplanade Alameda
Здравствуйте уважаемая Елизавета! Во-первых, разрешите поблагодарить Вас за отзыв. Мы сожалеем, что Вам не понравилось питание в нашем ресторане. Мы уже сделали соответствующие выводы из Ваших замечаний и примем меры по улучшению ситуации в плане питания. Что касается лечения, то система такая: в лечебном пакете у каждого гостя одна тепловая процедуры в день (или термальная ванна, термальный бассейн, или грязевая аппликация). Согласно правилам совместимости процедур в один день нежелательно совмещать тепловую водную и грязевую процедуры. Именно поэтому получается, что в среднем в неделю проводят 2-3 грязевые процедуры. Если врач по показаниям вашего здоровья разрешает принять больше процедур, их можно докупить. Очень надеемся, что Вы еще приедете к нам на лечение. Будем рады Вас видеть!
Лидия Герцена
08.06.2016