references
Positives
The advantages of the sanatorium include, first of all, the quality and range of treatment procedures, the work of the medical staff, and a very positive impression from the medical appointment of Dr. N. Kovchar. The sanatorium is very conveniently located. The standard room is simple and small, but comfortable and clean. The food is quite decent, without frills or frills. My taste would have liked less gravy, but as far as I understand, a large amount of gravy is in keeping with the traditions of Slovak cuisine. WiFi works great both in the room and in public areas. I was pleased to have a freely accessible computer. In general, the comfort of living, food and interiors can be assessed as very good for a 2-star sanatorium. I would also like to note the excellent work of the manager Veronica in supporting the stay in Piestany, not only in organizing excursions, but also in resolving all other issues of the stay.Negatives
Among the shortcomings, the most significant is the lack of elevators, which can be a serious problem for people with leg problems. There is little time for free use of the pool - only three times a week, in addition, on visiting days the pool is only open for two hours, from 15 to 17 hours. Among the minor shortcomings, I can note the lack of a bedspread on the bed in the room, which gives the room a somewhat hospital look, and the lack of a hairdryer in the room. A hairdryer is available at the reception and is available free of charge upon request. The list of services provided does not include the service of printing boarding passes for an airplane (for a fee).Answer from Spa-Hotel Pro Patria
Уважаемая г-жа Наталья, Большое спасибо за посещение санатория Pro Patria и за то, что поделились с нами своим опытом. Ваше мнение очень важно для нас, и ваши комментарии помогут нам еще больше улучшить наш сервис. Что касается отеля и отсутствия лифтов, это зависит от конкретного павильона и требований гостя, в противном случае оборудование и услуги соответствуют стандарту двухзвездочного отеля. Что касается плавательного бассейна, то бесплатное посещение бассейна в Наполеоне I. это как свободное время для клиентов, проживающих в Pro Patria. Бассейн доступен для клиентов во время работы. Если клиент заинтересован в более высоком стандарте, он может купить доступ к бассейнам в Balnea Grand Splendid в течение всего дня по сниженной цене 6 €. Мы с нетерпением ждем возможности приветствовать Вас в скором времени в оздоровительном спа-центре Пьештяны и обещаем, что сделаем все возможное, чтобы вам было приятно с нами.
Positives
Very good hotel, friendly staff, good price.Negatives
The hair salon is not open much. I would like to be at the resort with my hair beautifully combed.Positives
Wonderful sanatorium - small, very cozy and comfortable. Good room to stay - beautiful with its decoration and design in high-tech style. Very clean. Large bathroom.. Attentive and caring staff in everything and everywhere. Excellent mineral and mud treatments that give great results in health. No excess nutrition - everything in moderation. THANK YOU EVERYONE SO MUCH FOR EVERYTHING!Negatives
The quality of food could be better in preparation (over the last week the level of preparation has deteriorated).Positives
I was treated at the Pro Patria sanatorium for the second time. I choose this hotel because I think it is optimal in terms of price/quality ratio. I really like the organization of the doctor’s appointment and treatment, all the staff are very responsive and friendly. The Comfort category room meets all the standards of a 4* hotel. The location of the hotel on Spa Island, in my opinion, is the best in Piestany.Negatives
The disadvantages include not a very varied diet. It is generally quite specific, you need to get used to it. The breakfasts were good, but lunches and dinners were different in that absolutely all dishes were topped with a huge amount of gravy. After my requests, they stopped adding gravies and sauces to my dishes and everything, in principle, became normal. It is not always possible to eat fresh vegetables; more often they are salads with vinegar dressing, which is not suitable for everyone. I advise you not to be shy and express your individual wishes to the waiters. They are happy to try to help.Positives
All liked it.Negatives
Currently there are two free doctor’s appointments, but I would like to increase it to three so that I can get advice on further treatment before leaving.Positives
The treatment is no worse than in the Esplanade. Room Comfort at the level of 4 stars Very convenient location in relation to the hospital and the cityNegatives
Few basic procedures are prescribed - mud and thermal pool. For 12 nights, only 3 of each. You have to purchase additional procedures. Food - very limited choicePositives
Treatment at the sanatorium helped me a lot. I would especially like to mention the workers who did all the mud treatments and mineral baths. Leisure and cultural programs are well organized on Resort Island. I would like to note Veronica’s efforts and her superbly organized excursion to Budapest.Negatives
There is nothing negative to note on my part.Positives
I underwent treatment at the Pro Patria sanatorium for the second year in a row and am very pleased with the result! I would like to express special gratitude to Dr. Nataliyi Kovchar for his high professionalism in advising procedures and simply as a sincere Person! There was also a very kind and understanding woman in the information room (unfortunately, I didn’t ask her name), who helped me with the re-posting, because... I did not have a continuous booking for the entire course of treatment. All the resort staff are attentive and friendly. And most importantly, the schedule of procedures is well organized. Veronica is a very caring guide. Kupelny Island and the surrounding area are very beautiful, good climate, local people are polite and positive. I advise everyone to come to Piestany to the sanatorium island! Thanks to all the staff of the sanatorium for the high-quality and well-coordinated work!Negatives
The quality of food has changed a little, not for the better. Remove gravy from side dishes - it is difficult for the stomach and check the cutting of vegetables for quality. Thank you!Answer from Spa-Hotel Pro Patria
Dear Mrs. Lozhechnikova Thank you very much for your recent stay at Hotel Pro Patria. Your opinion is very important to us and your comments will help us to improve our service. Your evaluation of our facilities and service provided us with the opportunity to work towards meeting all of your expectation on your future visit. We do everything to order the highest quality materials, board is adequate for 2* hotel. We try to fulfill individual and dietary requirements. Sauce can be put separately on request, in case of other dietary requirements, there is a nutrition assistant at the hotel. We look forward to welcoming you back to Health Spa Piestany soon and will do our utmost to ensure you have an enjoyable stay with us. With kind regards from Piestany
Positives
Nice place, quite a decent sanatorium. There are no complaints about the location, arrival and work of the staff. I liked the clarity of the procedures - strictly on time, no live queues.Negatives
The treatment is weak. There are not enough staff, so treatment is not complete. Gas injections and massages are cancelled, there is no hood. Instead, they offer a swimming pool, gymnastics and walks. As a result, the effect is weak. If you go, it’s better to go to Grant. The food is also not very good. At the reception desk I asked to scan a document (it took two minutes) - they refused even for money, I had to go to the city. They hung “Do Not Disturb” on the doorknob, it didn’t help, two cleaning ladies came in and started cleaning, they had to send us out. Be prepared for such surprises.Answer from Spa-Hotel Pro Patria
Dear Mr. Koropets Thank you very much for your recent stay at Hotel Pro Patria. Please accept our sincere apologies for the inconveniences you experienced during your stay. Your opinion is very important to us and your comments will help us to improve our service. Your evaluation of our facilities and service provided us with the opportunity to work towards meeting all of your expectation on your future visit. Here is the statement of Spa department: Due to the high occupancy of our Spa, it is not possible to meet all client requirements for treatments. We work intensively to eliminate the shortcomings and improve our services. We are sorry, we did not fullfil all your expectations at this time, we hope we will welcome you again soon in our spa facilities. As mentioned in other remarks, board is adequate for 2* hotel. Thank you also for further comments, we work intensively on trainings of our staff to improve our services. We look forward to welcoming you back to Health Spa Piestany soon and will do our utmost to ensure you have an enjoyable stay with us. With kind regards from Piestany Yours faithfully Zuzana Fidlerová Hotel manager Pro Patria
Positives
I really liked the city, the treatment was good, thank you very much for the good excursions to Veronica.Negatives
NoPositives
Excellent organization from the sanatoriums, doctor consultation, online hotel booking and transfers, excursions. I especially want to thank the service manager Veronika Kluchowska. 2 days before leaving Kyiv she called me and said it was nice that they were waiting for me. Met us from the transfer at the hotel and helped us check into the hotel. Had an excellent tour of Piestany and organized an excursion to Budapest. She was always available for any question. Very responsible.Negatives
NoPositives
Many thanks to the staff for their excellent work. A very rich program of procedures. The result of improvement in the condition of the musculoskeletal system was noticeable already in the second week of treatment. Very decent food: in two weeks the main courses for lunch were never repeated. The sanatorium itself has an excellent location: isolated from the city in a vast green area, while the city is within walking distance. The likelihood of a repeat visit is very high.Negatives
Despite the overall positive impression of the sanatorium, there are some annoying little things, such as: the lack of a hairdryer not only in the room, but also at the reception; bed linen and towels are changed upon separate request (which is strange for a two-week stay).Positives
Very good location of the hotel. Spacious, clean room. Calm, good air, minimal traffic. Moderate and satisfying food. Nice staff. I really liked it.Negatives
No cons.Positives
Thanks to all the employees and staff. They did everything to make any negativity less noticeable. I left happy!Thank you very much to everyone!Be healthy!I really want to see you again!Negatives
Very small swimming pool, very crowded. I visited once and didn’t go again. Bad massage, young, short brunette, brazenly expected a bribe, I didn’t pay. I paid quite enough for the trip!So not nice and decent!Answer from Spa-Hotel Pro Patria
Уважаемая госпожа Лариса Смейчук, мы хотим извиниться за неприятные впечатления во время вашего пребывания в нашем санатории. Спасибо, что нашли время сообщить нам об этом. Ваши комментарии и замечания очень важны для нас, чтобы повысить уровень предоставляемых услуг. С работником будет проведено повторное обучение , чтобы мы могли избежать таких неприятных событий в будущем. Мы уверены, что в ближайшее время мы сможем приветствовать вас на нашем курорте. С уважением, Даниэл Сайдл, Заведующий бальнеотерапии I.
Positives
Stay at the Pro Patria sanatorium from June 5 to June 19. The sanatorium fully met my expectations: excellent comprehensive treatment, high-quality food (maybe not varied, but I really liked it, especially vegetarian dishes), a nice cozy standard room, friendly staff. Excellent location of the hotel in a magnificent park.Answer from Spa-Hotel Pro Patria
Dear Mrs. Bulanova, thank you very much for visiting Health Spa Piešťany and for sharing your experiences with us. Your review was very pleased and we hope we will be able to welcome you again soon in our hotel. With kind regards from Piestany,
Negatives
For some visitors, there are privileges: they were given good towels in the pool, unlike others, and received treatments at a separate time.Answer from Spa-Hotel Pro Patria
Dear Mrs. Galina Freiger, thank you very much for visiting Health Spa Piešťany and for sharing your experiences with us. Your opinion is very important to us and your comments will help us further improve our service. We've moved your point of view further to the solution. We look forward to welcoming you back to Health Spa Piestany soon and promise that we will do our utmost to ensure you have an enjoyable stay with us. With kind regards from Piestany,
Negatives
Monotonous salads. Not everyone at the reception was friendly.Answer from Spa-Hotel Pro Patria
Dear Mrs. Safonov, thank you very much for visiting Health Spa Piešťany and for sharing your experiences with us. Your opinion is very important to us and your comments will help us further improve our service. The offer of the salad buffet is varied, sorry that we have not met expectations. We look forward to welcoming you back to Health Spa Piestany soon and promise that we will do our utmost to ensure you have an enjoyable stay with us. With kind regards from Piestany,