references
Positives
I liked that the schedule and timing of all procedures were strictly followed. The staff is polite, without sycophancy. I liked: mud envelopes, electromagnetic therapy, parafango, peloid therapy, dry underwater massage. I liked the transfer service. Very good drivers, they work efficiently and politely. Thank them very much. Thanks to Veronica from sanatoriums.com. She was kind, sociable, and always tried to help.Negatives
There was absolutely no individual approach. The doctor didn’t ask me what was bothering me, what was hurting me. I came on the recommendation of a friend. I was interested in: underwater spinal traction and gas injections. I barely managed to get gas injections. There were only two procedures. I asked for it on the hips, I got it on the shoulders. I was very disappointed in this matter. I have something to compare with. Three years ago I was in Truskavets. I went for injections every other day. I forgot about the pain for two years. The underwater hood was rejected with contempt, although I know for sure that in other places it is done calmly without any restrictions. It's a shame that there was no orientation. No one told us what procedures are included in the price of stay, and what can be purchased additionally. I didn't need a massage, a jacuzzi or a pool at all. I have all this at home, in America. I could buy those procedures that we don’t have. Very bad marketing. Even in Truskavets, on the wall in front of the entrance to the treatment room there was a description of the procedure and what benefits it provides. All doctors know: if the patient believes in the procedure, it brings double the effect. Maybe it's out there somewhere. But we didn’t see it. There was not enough information. There were no prospectuses, brochures, announcements about cultural events in the city, etc. There was food in the dining room, but it brought little joy. At lunch there was soup and a second course, but there was nothing to wash it down with. Everyone knows that drinking cold water is not recommended. For dinner there was tea of little clear concentration and temperature. They saved themselves by running to the bar in the evening and pouring boiling water into their thermoses. I know that some people brought teapots with them. Had also a problem with the air conditioner in the room. I turned it on, but then it turned off automatically. I was tired of turning it on. The door to the toilet was like in a bunker. Heavy and terrible. Only the trash can kept it open. Room cleaning could have been more thorough. (carpet) And there should at least be shampoo.
Answer from Spa-Hotel Pro Patria
Dear Mrs. Mashkevich, thank you for your comments. Regarding the comments on procedures and treatments, I forwarded it to the spa section and I believe it will help them to improve the quality of their services. As for food and accommodation, we will try to improve, but it must be taken into account that we are a two-star hotel. Thank you for all the suggestions, they help us improve our services.I hope you will stay with us and visit us again sometime in the future. Best regards, Zuzana Fidlerová, hotel manager
Positives
I came for the first time, I was satisfied with everything, thank you. Doctor Natalia treated me very warmly and attentively. Her treatment prescriptions gave me positive results.Answer from Spa-Hotel Pro Patria
Dear Mrs. Kravchenko, thank you, that you have choosen our spa and hotel. We are glad, that you were satisfied with our services and treatments. We would be glad to see you again in the future. With best regards, Zuzana Fidlerová, hotel manager
Positives
We come to the Pro Patria sanatorium for the third time. We are satisfied with everything. The staff is very friendly and treats us well. I would like to note the work of Dr. Natalya Kovchar, she diagnosed and prescribed treatment very quickly and accurately. And also nurses Zhanna. We wish there were more medical workers like this.Answer from Spa-Hotel Pro Patria
Dear Mr. Bakurov, thank you very much for your praise. We are very happy, that you are satisfied with our services and treatments. We wish you all the best! With regards, Zuzana Fidlerová, hotel manager
Positives
We come to the Pro Patria sanatorium for the third time. Overall I really like it. The treatment is very effective, the food is good, just like at home. We would like to note the work of Veronica Klyuchevskaya, an employee of sanatoriums.com - she does the work very professionally. We'll definitely come again.Negatives
There is not always dessert for lunch or dinner. I wanted there to be at least some fruit.Answer from Spa-Hotel Pro Patria
Dear Mr. Bakurov, thank you for your praise and comment. We are very happy, that you are our regular guest and we hope to welcome you also next year. We wish you all the best! With regards, Zuzana Fidlerová, hotel manager
Positives
Good food, friendly atmosphere. Nice modern rooms.Negatives
The hotel is built in a U-shape (semicircle). If you live on the last corner and the door is locked in the afternoon, you have to walk the entire semicircle to the exit. Which is absolute nonsense.Answer from Spa-Hotel Pro Patria
Sehr geeherte Frau Krames, vielen Dank für Ihre Bewertung.Wir freuen uns, dass Ihnen unser Service und das Zimmer gefallen haben. Da der Hintereingang durch die Balneotherapie führt, die später am Nachmittag geschlossen ist, ist die Tür aus Sicherheitsgründen geschlossen. Wir hoffen, dass wir Sie trotz dieser Kleinigkeit in Zukunft bei uns begrüßen dürfen. Mit freundlichen Grüßen, Zuzana Fidlerová, Hotel manager
Positives
The people are very nice, both in the sanatorium and in the town. The swimming island is just as cozy and pleasant for walking.Negatives
They forcefully impose procedures, such as physical education, etc., as a result, out of 32 paid procedures, I received only 8 of those for which I fly on a plane for 4 hours.Answer from Spa-Hotel Pro Patria
Dear Mr. Moizik, thank you for your evaluation. We are glad, that you enjoyed your stay. As for the procedures, they are provided as described in the packages. In case of questions, the composition of the procedures should be consulted with the medical staff. Best regards, Zuzana Fidlerová, hotel manager
Positives
Yesterday I returned from the sanatorium Pro Patria, Piestany. My impressions are the most positive. This was my first trip to Piestany and I am glad that I chose this hotel and this resort. I liked everything. The room is wonderful - we lived in Suite comfort, the hotel is very nice and cozy, a stunning park, close to the city center. I liked the food in the restaurant - good homemade food. There is always something to choose from, even vegetarians will not go hungry. Very friendly staff everywhere, everyone tries to help you. Everyone is kind, attentive, I also liked the nurses and doctors who try to quickly solve your problem if it arises. Many thanks to Sanatoriums.com and its representative Veronica. Very clear and professional work. This was my first time booking a tour through this site and I was very pleased. Everything is clear and fast. Our plane was 2 hours late, but we were met at the airport without waiting a minute. The transfer was comfortable, we were fed at the hotel, Veronica warned us about our delay, and they waited for us, although dinner time was already over, we were checked in within 5 minutes. During our stay, Veronica was in touch all the time and visited us at the hotel to find out if everything was fine with us. The return transfer to the airport was also precise and comfortable. Thank you all very much for your excellent work and sincere attitude!Answer from Spa-Hotel Pro Patria
Dear Mrs Gurova, thank you very much for the evaluation and nice words. We are glad, that you were satisfied with our services and staff and that you enjoyed your stay in our hotel. We will be glad to welcome you again in the future. Best regards, Zuzana Fidlerová, hotel manager.
Positives
I liked everything very muchAnswer from Spa-Hotel Pro Patria
Dear Mrs. Sermyagina, thank ryou for your praise, we are happy, that you enjoyed your stay with us and we will be glad to welcome you again in the future! Best regards, Zuzana Fidlerová, hotel manager
Positives
I generally liked my stay at the sanatorium, after I was able to arrange the time for visiting the procedures, it’s a shame that the medical staff doesn’t careNegatives
There is no particular negative, more positive, the location of the room is very inconvenient. With my bad legs, going to the 3rd floor 10 times a day was problematic. But in general everything is great, I want to come againAnswer from Spa-Hotel Pro Patria
Dear Mrs. Polivanchuk, thank you for your evaluation and comments. We are glad, that you liked our services and you want to come again. By ordering your stay, you could ask for a room with lift or on the ground flour. We are looking forward to welcome you again in our hotel! Best regards, Zuzana Fidlerová, hotel manager
Positives
Good afternoon, I really appreciate my stay at Pro Patria: the room was clean and comfortable. The environment, the park itself is beautiful, quiet, clean. The treatment is very good/correctly chosen by the doctor. The medical staff is competent and friendly. Affordable priceNegatives
The only negative is the food. I am very sorry that the menu is not translated into Russian, despite the fact that many visitors speak Russian. I can’t say that the food is not tasty, but monotonous... the same vegetables every day... carrots, cabbage, beets, lettuce, cucumber and tomatoes, but I think there should be broccoli, cauliflower and so on. so many people can't understand/read the menu. there is no one who could translate it... most often it was chosen at random.Answer from Spa-Hotel Pro Patria
Dear Mrs. Ananian, thank you for your appreciation of our services and accomodation. As for board, thank you for your suggestions, we will try to improve our services. Thank you for your visit and we will be glad to welcome you again in the future! Best regards, Zuzana Fidlerová, hotel director
Positives
A wonderful sanatorium. High-quality treatment, kind and helpful staff. Delicious and thoughtful lunches and dinners. I liked everything very much. Special thanks to the sanatorium website for help in choosing, for support and for quality work. All recommendations in the videos are sincere and without pretense. We have been traveling through you for 5 years and always at the highest level. Thank you from the bottom of our hearts. We would like to express our gratitude to Veronica from Piestane, who answered all our questions and requests. Very responsible and decent. Many thanks to our driver - the transfer from the airport and back was clear and punctual. Everything was at the highest level. Health and good luck to everyone!Answer from Spa-Hotel Pro Patria
Уважаемая госпожа Shvartsman, Спасибо за добрые слова и комплименты. Мы рады, что вы являетесь нашим постоянным клиентом и вам нравятся наши услуги. Мы будем очень рады, если сможем приветствовать вас снова в следующий раз. Мы желаем вам всего наилучшего! С уважением, Zuzana Fidlerová, hotel manager
Positives
I visited the Pro Patria sanatorium for the third time and was very pleased with the procedures received, proposed by the wonderful doctor Natalya Kovchar. All my wishes and preferences were taken into account.Negatives
The unprofessionalism of the massage therapist, who massaged me twice, after which I suddenly felt a headache and pressure in the heart area, did not spoil the overall impression. Moreover, after my complaint, Dr. Kovacs immediately replaced this procedure.Answer from Spa-Hotel Pro Patria
Dear Mrs. Tawenok, thank you for your praise, we are very happy, that you are our regular guest. I would like to appologize for your problems with the mentioned masseur and this treatment, but I am glad, that the problem was solved with our doctor Mrs. Kovchar. We are looking forward to welcome you again soon! Best regards, Zuzana Fidlerová, hotel manager
Positives
Love the place. 2nd time there and God willing will continue to comeAnswer from Spa-Hotel Pro Patria
Dear Mr. Lukatsky, thank you very much for the praise. We will be also glad to welcome you again. Best regards, Zuzana Fidlerová, hotel manager
Positives
Good afternoon. I vacationed at the Pro Patria sanatorium in February 2022. I chose a sanatorium with good medical facilities, and I was not mistaken. Everything was wonderful and organized. I would like to say a huge thank you to all the medical staff - Yana, Sofia, Ivonne, Veronica, Patricia, Martina, Jacob. Nurses Zhanna and Vera. Doctor Olga. Thanks also to the girl (tall blonde) who conducted physical education. Elena and Monika from the reception. Jarmila for cleaning the room. The “Comfort” room is what we need. Thanks to Robert and Milos for the transfer. Many thanks to Veronica for caring and solving all the problems. I’m ready to go again.😊😊😊😊Negatives
I won’t say much about the food. The breakfasts were wonderful. The same cannot be said about lunch and dinner. We need to work on this. Thanks also to all the staff.Answer from Spa-Hotel Pro Patria
Dear Mrs. Ponomarev, thank you very much for your comments and praise. We will give it with pleasure to our colleagues. We will also work on our improvements. We are looking forward to welcome you again in our hotel. Best regards, Zuzana Fidlerová, hotel manager
Positives
The friendly staff with very good German or English language skills.Negatives
Regarding accommodation: I booked a 1-bed room online. This was then not available to you. The WiFi reception in the room (j2) was very poor. To have a conversation you had to go to reception. A door-to-door service was also offered on the Internet, but this could not be implemented. Please change the internet presentation!Answer from Spa-Hotel Pro Patria
Sehr geeherte Herr Heinicke, vielen Dank für das Lob der Mitarbeiter, wir geben es gerne weiter. Wir haben über die Möglichkeit gesprochen, ein Einzelzimmer zu haben, wenn es bei Ihrer Reservierung verfügbar war, würden wir es Ihnen gerne zuweisen. Ansonsten nutzen wir standardmäßig Doppelzimmer bei der Unterbringung einer Person. Das Internet tut mir leid, es ist Standard-Hotel-WLAN, aber wir werden versuchen, es mit unserer IT-Abteilung zur Zufriedenheit unserer Gäste zu regeln. Wir glauben, dass Sie trotz dieser Mängel Ihre Gunst bewahren werden! Mit freundlichen Grüßen, Zuzana Fidlerová, Hotel manager
Positives
We have already visited this sanatorium three times and we like everything. The service staff is friendly, wishes are taken into account when prescribing procedures, the rooms are clean, the food suits us.Negatives
Unfortunately, not all staff speak other languages (in my case, Russian and German).Answer from Spa-Hotel Pro Patria
Sehr geeherte Frau Holzmann, danke für Ihre Bevertung. Wir freuen uns, dass Sie unser Stammkunde sind und freuen uns auf Ihren nächsten Besuch. Zuzana Fidlerová, hotel manager
Positives
The location of the sanatorium is wonderful, the rooms are clean, comfortable, the medical staff is very attentive, friendly and professional, special thanks to Dr. Mrs. Natalia, the procedures are performed professionally, with love and respect. The work of the administrators at the reception desk could be improved; I would like more kindness and respect, warmth and smiles. To be honest, I didn’t like the food, it was monotonous, there was little choice, everything had flour sauce, there was no choice of soup. In general, we can recommend the sanatorium for visiting.Answer from Spa-Hotel Pro Patria
Уважаемая мадам Павлюк, cпасибо за ваш отзыв. Мы рады, что вы остались довольны медицинским обслуживанием и услугами отеля. Что касается еды, нам очень жаль, что она вам не понравилась. Мы стремимся обеспечить высочайшее качество в пределах наших возможностей. Искренне Ваш, Зузана Фидлерова, директор отеля
Positives
Sanatorium in the center of the Piešťany spa, in the vicinity of flowers.Negatives
Services are lagging, some rooms are on the 2nd floor, which is not always convenient for a patient after surgery. The room assignment note could not be written in the reservation form.Positives
I visited this sanatorium for the second time. I was very pleased with the selection of procedures and all the staff ensuring their implementation.Negatives
I would like to share some comments about the staff. So, on Wednesday, August 25, at 8:00 a.m., a group physical education class was conducted by an illiterate instructor, exposing the patients’ health to deterioration. The various standing exercises she suggested, with sharp bends and movements, canceled out the overall positive impressions about the competence of the staff.Positives
Everything was really at the highest level, but at the Esplanade Hotel (the transfer to another hotel was organized by you)Answer from Spa-Hotel Pro Patria
Dear Mr. Roman Zak, thank you for staying at Ensana Health Spa Hotel Thermia Palace Hotel. We appreciate that you took valuable time and effort to review our hotel. We were happy to meet your expectations and hope you had a great stay with us. We look forward welcoming you back at out hotel. Yours sincerely, Henrieta Butková Guest Relation Manager
Positives
I really love "About Patria". The comfort rooms are excellent. The food is wonderful. Many thanks to your chefs. The food is tasty and varied. I really like that there are Slovak dishes. The dining staff is very friendly. Treatment at its best. After my stay in Piestany I am flying with wings. Many thanks to all the staff for a wonderful stay and treatment.Negatives
Of the minuses, as before, massage. The guys do it well, but 15 minutes is nothing. Yes, and it’s a little expensive for 15 minutes. And the room cleaning was not up to par. The first week 2 women worked. They took out the trash, but nothing more than that. We cleaned the bathroom ourselves. And for the second week, one woman cleaned for us and she wiped, washed, and vacuumed everything every day. Many thanks to her.Answer from Spa-Hotel Pro Patria
Dear Mrs. Irina Prokofieva, thank you for choosing Ensana Health Spa Thermia Palace Hotel for your recent stay in Piešťany. We highly appreciate that you have taken precious time and effort to review our hotel product and services. On one side we are happy for the complements received, but regret to hear about the shortcomings and that some of services haven´t met your expectations. We have passed through your valuable comments to our management. Your opinion and personal experience is important to us and at the same time it motivates us to further improvements. We hope to welcome you again among our guests. Kind regards, Henrieta Butkova Guest Relations Manager
Positives
I was treated at the Pro Patria sanatorium in October 2020 for 21 days. The health improvements are significant. I was satisfied with the food, buffet in the morning, a la carte at lunch and dinner. Meat and fish are provided constantly, the portions are sufficient. The food is well balanced. Accommodation: cleaning was done only upon request, linen was changed every three days. Despite some negative aspects, overall I was satisfied with the treatment and rest.Negatives
The toilet smelled like urine and they couldn’t eliminate the smell (the quality of the flushing was terrible before my eyes, she poured the substance and immediately flushed it away). The massage was done by non-professional massage therapists for 10-15 minutes. I'm interested in the cost of this procedure. When purchasing a ticket, I specifically checked with the agent that the sauna available at Pro Patria was working. The agent warmly assured that it was working. It turned out that their sauna has not been working for 3 years.Positives
Thank you, most of the staff worked well.Negatives
The new scientific work shows that wheat is not beneficial to health. To put it elegantly. When it came to food, it was only possible to a very limited extent or not at all to avoid this burden of wheat. Wheat is not effective for rheumatism if you want to be largely pain-free. However, it can be seen that a loving and varied diet was offered!!! A supervisor in the “moor department” was not always polite. She clearly had no desire to work with people.Positives
Dear Pro Patria employees! Thank you for your warm attitude towards visitors. Especially the employees of the PROCEDURE MEDICAL DEPARTMENT... ONE REQUEST - treat animals (CAT) in a European way! This poor, affectionate cat was UNATTENDED IN THE POURING RAIN! Nobody paid attention to him! I asked him to let him in somewhere to warm up or to TAKE him TO A SHELTER FOR HOMELESS ANIMALS! Because his “master” TREATED HIM VERY BADLY. I threw him alone into the rain and wind. It's RUTHLESS!!! This cat sat (and sits) under the doors of PRO PATRIA all the time and waited for his NOT GOOD OWNER! Please PAY ATTENTION TO THIS and take this tabby cat to the shelter!!! Thanks for understandingAnswer from Spa-Hotel Pro Patria
Dear Mrs. Yatsenko, thank you, that you wrote us your comment and that you like the stay in our spa. As for the cats, please keep in mind that these cats are not property of Spa island, we as provader of health care, we do not take responsibility for animals that move freely on the Spa island. It is not possible to give them to animal shelter, because always new cats are comming. Best regards, hotel management
Positives
Everything is wonderful: mud therapy, hydrotherapy, physiotherapy and electrical treatments, salt cave. At the same time, the staff is incredibly friendly.Negatives
The reception desk is staffed by insufficiently competent people; they cannot or do not want to answer basic questions and requests.Answer from Spa-Hotel Pro Patria
Dear Mrs. Tawenok, thank you very much for your comments. We are happy, that you liked your stay in our hotel and the treatments. We are really sorry, that you were not satisfied with reception services, because the colleagues are always trying to help. However, we will retrain our staff to offer better services for our guests. best regards, hotel management
Positives
We were treated at the Pro Party sanatorium for the second time. We liked everything very much. The treatment is wonderful, it gives results, and this is the most important thing. The staff is friendly. The ratio of quality and price is good. We were satisfiedAnswer from Spa-Hotel Pro Patria
Уважаемый господин Бакуров, спасибо за положительную оценку. Мы с нетерпением ждем встречи с вами в будущем. С уважением, руководство отеля
Positives
We went with one purpose - to get medical treatment. Procedures at the highest level. A beautiful, calm city. All in green. Large park with ponds and walking paths. Excellent location of the resort. Positive attitude of waiters in the restaurant and personnel during procedures. Thanks for the vacation!Negatives
The food could have been better.Answer from Spa-Hotel Pro Patria
Уважаемый господин Jakubovskis, спасибо за вашу положительную оценку. Мы будем стремиться продолжать улучшать наши услуги. Я надеюсь, что мы иногда будем снова приветствовать вас в нашем пребывании. С уважением, руководство отеля.