references
Ирина О.
22.08.2016
Positives
The hotel has amazingly attentive and helpful staff at the reception and in the restaurant. The workers are always kind and patient. The food is quite good. Wonderful number 505s. If next year they give me this room and a discount on payment, then I will be happy to come again. I really liked the massage therapist Karel. Under his hands she simply came to life. Excellent location of the resort.Negatives
I would like to recommend expanding the range of procedures.
Answer from Spa Hotel Anglicky Dvur
Уважаемая Ирина Островская, Ваша похвала – лучшая награда для нас. Благодарим Вас, что Вы оценили работу нашего массажиста и остальных сотрудников, обещаем, что будем держать сервис как минимум на том же уроне. Спектр процедур мы расширим уже с 2017 года благодаря подведению минеральной воды к отелю. Надеемся, что Вы вернетесь к нам и насладитесь нашими новыми процедурами! С уважением, менеджер отеля Anglicky Dvur Kramlová Denisa.
Valentina G.
18.08.2016
Positives
I liked everything: the polite and attentive staff of the hotel and hospital, the cooks cook very tasty food. Excellent location of the hotel, close to the central colonnade.Negatives
No
Tatiana D.
17.08.2016
Positives
A beautifully appointed hotel. I arrived early in the morning and was quickly checked in. Professional reception, Yana "5" for her knowledge of Russian! The restaurant offers a varied 3-course buffet plus custom-made dishes for lunch and dinner (stewed rabbit, beef, poultry, venison, various fish, etc.), salads, stewed vegetables.. Glory to the chefs! The treatment is excellent. Massage therapist Zuza, honey. sisters Marcela and all! Head nurse Yana works professionally. Special thanks to Dr. Olesya. The girl cleaned room s303 well.Negatives
Preferably more fruits
Нинель Б.
15.08.2016
Positives
The hotel is conveniently located in relation to mineral water sources, and in relation to the park and Tepla embankment, and in relation to shops. An up-grade was provided for the room: instead of a single standard room, they offered a double room with a view of Sadovaya Street (room C402), which was pleasing. Treatment is at a good level: all procedures are carried out strictly on time, there are no queues, there is enough medical staff, the rooms are clean. Since July, mineral water has allegedly been supplied from the springs for use in spa treatments. Dr. Olesya is very attentive and professional; within 10 minutes of examination, she makes diagnoses that completely coincide with the patient’s medical history. This is not just my opinion. The nurse who gives gas injections is very friendly, friendly and professional. The food is plentiful and of high quality. The main dishes for lunch and dinner (which are at the choice of vacationers) were never repeated in two weeks. The portions are large, but could have been smaller for diet purposes.Negatives
The room was provided in a section that previously belonged to a boarding house. The rooms in this section are after renovation, so the furniture and bathroom are new. But getting to the room is inconvenient (you need to use two elevators, go along the 1st floor and climb the stairs, the second elevator is old and makes noise when going up). It was constantly annoying. You should not try to book a room with a street view. Of course, the view is beautiful, but in the morning at 05:00 you will be awakened by the loud noise of cars delivering food and clean linen to nearby hotels. It’s bad that when scheduling procedures, the patient’s opinion is not taken into account at all. For example, I was prescribed massages for 3 days in a row, and then 5 days off, although it would be more correct from a medical point of view to schedule them every other day. To my request to change the schedule, the answer was: there are too many patients, all the time is already scheduled. I consider this answer to be incorrect in principle. The nurse who makes the schedule is very unfriendly (all patients noted this), although (in fairness) it should be admitted that she takes the blood test very professionally and painlessly. The set of dry rations that are issued when you miss a paid meal should be changed. Fried chicken sandwiches can be replaced with more budget-friendly, no-cook yogurts and fruits. Conclusion: the hotel has all the objective factors to be very popular among vacationers. You just need to work with the staff on the subject that all vacationers in the sanatorium are individual and you need to meet the wishes of the guests, and not use the phrase: there are too many of you.
Tatiana K.
10.08.2016
Positives
I’m happy with everything: from the work of the staff to the work of the restaurant. By the way, the food was much better than at the four-star Tchaikovsky Palace hotel, where I stayed last year. Special thanks to the staff of Sanatoriums, everything was organized flawlessly, including the transfer. There was, of course, a fly in the ointment, but these complaints are not against you. If you have tickets for the CSA flight to Karlovy Vary, on July 10, 2016, the plane landed in Prague. Passengers were informed about this mid-flight. Moreover, no intelligible information was provided. Panic began among the passengers, and you understand that many were over 70 years old, their blood pressure had jumped, they were in a pre-infarction state, because... Many people had booked transfers to KV airport. Only after the plane landed we were informed that buses would be provided that would take us to KV, but again they did not say where in Karlovy Vary. The hassle continued even when we were seated on the buses, but they didn’t leave for about 40 minutes, it was terrible heat, the air conditioning didn’t work, the driver was running between the bus and the organizer of transportation to KV, all on his nerves. In the end, we were taken to the Karlovy Vary airport, where the ordered transfers were waiting for us. In general, we arrived at the sanatorium more than three hours late. I repeat once again that you have no claims against Sanatoriums in connection with this epic with the ChSA, but maybe you can somehow influence this airline so that they solve their financial problems not at the expense of the health of passengers. Once again, many thanks to your team for the good organization of the holiday, as well as for the savings (compared to travel agencies). See you again!
Nataliia N.
09.08.2016
Positives
Wonderful food, sensitive and responsive staff, good treatment. I am waiting for the supply of mineral water and I think that the quality will become even higher. See you soon, English Court. Special thanks to Vlad for his attentive attitude towards his clients. All the best. Natalia Novikova.Negatives
There is always something that can be improved. I would like a little decor in the single rooms.
Genrih S.
05.08.2016
Positives
amazing we were very pleased with everything thank you we want to come next year
Любовь .
02.08.2016
Positives
I was very pleased with my stay. Excellent location of the hotel on a quiet street, calm, friendly atmosphere. The staff in the restaurant is medical and clearly knows their stuff. The rooms are cleaned very well. You can contact the reception with any question and get help. I especially want to mention Alena, who was very patient and attentive when we had some minor difficulties. My overall rating for all is 5 .Negatives
I would like there to be more light dishes on the menu that you can order for dinner.
Tatiana P.
01.08.2016
Positives
- The reception service works well. Polite, tactful, answer all questions, help solve problems. - I would like to note the good work of the pastry chef. - The lack of a swimming pool is compensated by issuing tickets to the city swimming pool.Negatives
- There is not enough fruit in the diet. For several days, restaurant workers gave fruit to each guest, which, in my opinion, is unacceptable. But now it’s summer and there’s an abundance of fruit! - Poor quality of pillows. - There are no covers on the beds. - The rooms do not have air conditioning. - There is no hair conditioner in the bathroom.
Наталия А.
30.07.2016
Positives
We had a very good rest. We will try to come here again. Thanks to all the hotel staff.
Александр П.
25.07.2016
Positives
The food is excellent, but there are few dietary dishes. Excellent location, close to the center, but the street is quiet.
Мауле Ж.
18.07.2016
Positives
I really liked everything. I will definitely go next year. Thank you all very much!!!!!
Friedrich A.
18.07.2016
Positives
Thanks to staff! Especially to masseuse Susa. Koch and his people are also real professionals! We felt very comfortable and will be back! See you soon, Airich family.
Vasilisa N.
16.07.2016
Positives
All liked it. The breakfasts are wonderful. The cooks cook very tasty food.Negatives
Of the minuses: in many rooms the heated towel rails in the bathroom do not work. This is important if you are with children or living for more than 2 weeks. And, I would like more fruits and sweet dishes for lunch and dinner.
Anzhelika M.
15.07.2016
Positives
We needed a hotel to stay during the Karlovy Vary International Film Festival, a time when we couldn’t find anything at normal prices. and only the website sanatoriums.com offers very pleasant options for 7 days in a row or more, with two-time and a set of procedures. super! and living on the beautiful Sadovaya Street is a sheer pleasure. Karlovy Vary generally has an amazing atmosphere and a special aura, there is nothing like it anywhere, a city where you are happy from the first minute of your stay to the last. I advise everyone. Save your money, come and enjoy. and if you book early, you will save a lot. that's what we didNegatives
I did not notice
Ivan M.
12.07.2016
Positives
We stayed at the English Court Hotel for the first time, 2 years ago we vacationed in Richmond (4*). The location of the hotel is very good, 5 minutes to the main sources, 15 minutes from Richmond. The price/quality ratio is excellent. The dietary cuisine is SUPER. Every day there was fish on the menu, the food was quite varied. Thanks to the chefs! The room was cleaned every day (Lenka, thank you! a very conscientious girl). The staff is very friendly. Parking next to the hotel. (8 euros per day)Negatives
Every morning at 5 o'clock they pick up the garbage (very noisy, they rumble for 10-15 minutes). Towels are not changed during medical procedures (you must bring your own)
Sergei D.
11.07.2016
Positives
Good location of the hotel. The staff is friendly, everyone speaks Russian. Varied food.
Elena V.
06.07.2016
Positives
I was with my husband for 2 weeks from 06/19 to 07/03/2016. This is the first time at the English Court Hotel, but we have been to Karlovy Vary many times, so there is something to compare with. The price/quality ratio is excellent. The breakfast is excellent, not inferior to 4* hotels, lunch and dinner are good, but it would be desirable to improve the quality of hot dishes, which were not always successful. Our room was very nice overlooking the street. The hotel staff is very responsive. I would like to note the professionalism of Dr. Olesya Kovach. The hotel's medical facilities are very good, the location is excellent - in the heart of the beautiful Sadovaya Street. It is very convenient that there are chairs and tables outside at the entrance to the hotel. Another plus was passes to a good swimming pool in Lazne 5. We plan to come here again.Negatives
Unfortunately, fruits were present only at breakfasts and dinners; at lunch there was not enough fruit dessert. When choosing hot dishes, I would like to have one sweet dish every day, such as pancakes or casseroles, which the cook did well, but were quite rare.
Людмила Ш.
04.07.2016
Positives
Wonderful location of the hotel. Cozy, comfortable rest and treatment!
Людмила Т.
02.07.2016
Positives
Good afternoon. We were there in 2014. The food was better. The treatment was better. But in general everything was fine. For this price quite decent conditions. Thank you.
Ирина А.
28.06.2016
Positives
Optimal price-quality ratio compared to hotels of a similar category. Convenient location (in the center of the resort, within walking distance from the bus station, mini-fairs, a 10-15 minute walk from the sources, almost in a straight line). The staff is friendly and always ready to help. The food is sufficient and suitable for people with gastrointestinal problems; there is always one vegetarian dish on the menu. With half board, dinner can be exchanged for lunch without any problems.Negatives
Compared to the previous visit six months ago, the following things have worsened: the food (became less tasty, sometimes with less volume) and the quality of cleaning (young girls only changed garbage bags). The hotel did not take into account the interests of vacationers when carrying out very noisy construction work in the hotel courtyard (the work will probably be completed by mid-July). If the hotel's occupancy rate is low, the administration could offer accommodation on the other side, upgrade the room category as compensation, or at least limit the time of work to 14 hours.
Алма К.
28.06.2016
Positives
I liked the treatment, the staff was very friendly, overall a good experience.Negatives
The standard room is very small, although in the promotional video it is not small (there are probably larger rooms), there is dampness and unpleasant odors on the lower floors.
Людмила Т.
20.06.2016
Positives
Many thanks to the sanatoriums.com team! For professionalism and precision in work. I ordered the Anglicky Dvur hotel and transfer through the website. Everything was done to a high standard. This is not the first year I have been vacationing in Karlovy Vary. This is my second year at this hotel. I like the combination of price and quality. The hotel is located on your favorite Sadovaya Street! Nice rooms, cleanly cleaned. The food is varied and delicious! The procedures are carried out at a good level, the doctor Olesya Kovach is very attentive. All the staff are attentive and responsive! Thank you all very much! Three weeks flew by very quickly. I will return to this hotel again.
Олег Б.
13.06.2016
Positives
The location of the hotel is almost ideal from the point of view. proximity to main sources. The rooms are well maintained, the equipment is new, the set of procedures is quite traditional. Very good initial examination (Dr. Onisko). Excellent classic massage (Mr. Peter). Very good, varied food. From the hotel it is convenient not only to take a promenade along the embankment of the Tepla River, but also to hike up the mountain (on Eleni Skok, for example, to the monument to Peter I with his famous cross). The staff is very qualified and treats all the problems of the guests as favorably as possible. Another plus would be the presence in Karlovy Vary of an excellent St. Maria pharmacy with very competent Russian-speaking staff and good prices.Negatives
A relative disadvantage is the lack of a private pool in the hotel, but it is quickly forgotten. Also a negative surprise was the termination of Dr. Onisko's cooperation with this hotel; we can only wish him success in his new place of work. Picky holidaymakers need to be prepared for bed linen to be changed once a week. Although you can change towels more often by leaving them on the bathroom floor. When ordering a room, you need to remember that the windows of economy class rooms look into the rock, thereby limiting direct sunlight.
Светлана Д.
01.06.2016
Negatives
Poor bathrooms in the single room "standard", and, in fact, the shower is behind a curtain, the toilet is located inconveniently, the room is very, very small, does not correspond to the price at all.
Ирина А.
01.06.2016