references
Positives
We express our heartfelt gratitude to all the medical staff on the 5th floor. For their attention and politeness. These people have big hearts. We thank the kitchen staff for their care. Delicious food, the whole atmosphere is like home. The girls who clean the room. Always clean, happy with them. We wish everyone good health.
Answer from Spa Hotel Anglicky Dvur
Alexander, good afternoon! Thank you for taking the time to leave a review of our work, we really appreciate it! We promise to continue to meet your highest expectations! We wish you good health and all the best. Sincerely, the team of the English Court Hotel
Positives
Thanks to all the reception staff. For your welcome, you have created a cozy nest for all visitors. Health and family well-being to everyone. We hope to visit you againAnswer from Spa Hotel Anglicky Dvur
Dear Natalia, thank you for such a kind review. We are glad that you were able to highly appreciate all our services and the work of our staff. We will be glad to see you again! Sincerely, the team of the English Court Hotel
Positives
Thanks to the wonderful hotel! Best in its category. Respect to the cooks and girls in the restaurant - always with attention and a smile. The procedures are high quality, the doctor is attentive. The massage therapist has golden hands and a wonderful character. I want to go back.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for your great review, we really appreciate it. It is very valuable to us that you were completely satisfied with your visit to us and rated our work so highly. We promise to continue to meet your highest expectations! Come, we are waiting for you to visit again! Sincerely, the team of the English Court Hotel
Positives
I would like to say a huge thank you to the entire team of the English Court Hotel. During our two-week stay at the hotel, we felt at home. I would especially like to note the work of the massage therapist, who works miracles. Thanks again to the entire sensitive and caring team. We will be happy to come again.Answer from Spa Hotel Anglicky Dvur
Dear Tatyana, thank you for your high assessment of our work. We will be glad to see you again! See you soon! Sincerely, the team of the English Court Hotel
Positives
Dear staff of the English Court Hotel, we express our gratitude to you for the warm welcome and good-natured attitude. We were very pleased with the kitchen and all the staff, we hope to return next year and to your hotel. Special thanks to the massage therapist for his professionalism, all the girls working in the restaurant, all the medical staff and the hotel administration. We wish you all success in your work and good health.Answer from Spa Hotel Anglicky Dvur
Good afternoon, Irina! Thank you for your positive review of the hotel. We are trying for you! We will be glad to see you again as regular guests of our hotel! Sincerely, the team of the English Court Hotel
Positives
We spent 2 unforgettable weeks at your hotel. We are very grateful to you for your attention and willingness to help. From the first minute of our stay, we were given time, they explained in detail where everything was, where to go. Many thanks to everyone who performed the procedures for us. I would especially like to mention your massage therapist. Thanks to his skillful hands, the pain in my cervical vertebrae, which had tormented me for 3 months, went away. Many thanks to the chefs - the food is delicious, just like at home. Thank you very much again.Answer from Spa Hotel Anglicky Dvur
Good afternoon, Olga. Please accept our sincere gratitude for such kind and warm words addressed to us. We are very, very grateful to you! We will certainly pass on your feedback to the team. We hope to see you again! We promise to provide you with the highest quality services. Sincerely, Administration of the English Court Hotel
Positives
We were very pleased with our stay at the hotel. Very polite and attentive staff, delicious and varied food, good treatments and saunas. I express my gratitude to everyone. Room 303.Answer from Spa Hotel Anglicky Dvur
Hello Olga. Thank you for your great review, we really appreciate it. It is very valuable to us that you were completely satisfied with your visit to us and rated our work so highly. We promise to continue to meet your highest expectations! Come, we are waiting for you to visit again! Sincerely, the team of the English Court Hotel
Positives
Every think was OKPositives
Nice room, excellent service. The treatment and work of the medical staff were excellent. Everything was up to standard. The only drawback is the elevator. This old and slow elevator already requires replacement.Answer from Spa Hotel Anglicky Dvur
Dear Alexander, thank you for your positive review of the hotel. We are glad that you were able to highly appreciate all our services and the work of our staff. We will do everything possible to ensure that you continue to note only positive aspects in our work! Sincerely, Administration of the English Court Hotel
Positives
Very good hotel. The staff is very friendly, fulfills all wishes. Everyone speaks Russian, you just feel at home. Everything is thought out to the smallest detail. 1.You can drink tea in a restaurant 24 hours a day. Tea, sugar, boiling water, thermos - everything is provided at our disposal. The door to the restaurant is open at night too. 2. If the excursion or departure home is early, then you get food with you or bring it yourself: sandwiches, fruit, bottles of water. 3.very tasty and varied food. The cook cooks very tasty food. The breakfasts are wonderful. Non-alcoholic drinks are free. Pies every day, dessert in the evening. I could write two more pages of ode to the cook. Thanks a lot. 4. In my room the refrigerator was making unpleasant sounds, they replaced it the next day with a new one, the toilet seat was not screwed tightly, everything was fixed the same day. 5.2 saunas and a salt room can be visited free of charge every day. Towels and sheets, tea - everything is provided. Super! 6. Free trial entry for an hour to the thermal pool with 8 saunas is also a good deal. I advise you to pay extra and stay longer. 7. From the hotel there is a free tour of Karlovy Vary. It was a very cool idea. 8. Rooms are cleaned every day and on weekends too. Clean and good. Every day you receive a bar of soap and shower gel. This is certainly a lot. I didn't need that much soap. 9. All the necessary and important procedures are there, nothing superfluous. If we wanted some changes in the plan, the head nurse made concessions and changed plans. I arrived with a cold. On the night of departure I fell ill. I was prescribed procedures that can be used for a cold, then I felt better and some procedures were replaced without problems. 10. Many thanks to the manager and of course to all the friendly staff for taking care of us and allowing us to enjoy treatment and relaxation so wonderfully without stress.Negatives
A bit cramped on the medical floor. We need to expand.Positives
Thank you so much for the week of rest! I liked everything very much: food, staff, service, cleanliness and kind attitude. Special thanks to the staff of the medical center for their attentiveness and care. I will be happy to recommend your hotel to all my friends and acquaintances.Answer from Spa Hotel Anglicky Dvur
Good day, Elena. Please accept our sincere gratitude for such kind and warm words addressed to us. We are very, very grateful to you! We will certainly pass on your feedback to the team. We hope to see you again! We promise to provide you with the highest quality services. Sincerely, Administration of the English Court Hotel
Positives
The New Year's Eve was well organized.Negatives
I was left with a very unpleasant impression after talking with the doctor; I was already unaccustomed to rudeness. Compared to previous years, nutrition has worsened. Several times we were offered food left over from previous days. In the “Kneipp path” the water was not changed regularly and was often lukewarm. I have been to the English Dvor Hotel several times, now I will look for another hotel.Answer from Spa Hotel Anglicky Dvur
Dear Ms. Ageeva, Thank you for your feedback. We are very glad that the New Year's Eve went well and the organization of the event left you with a positive impression. Regarding the other comments mentioned above, we further apologize for the inconvenience caused. We guarantee you that we will take all necessary measures to prevent similar situations in the future, as well as improve control over the quality of the services provided. We appreciate your loyalty to our hotel over the past years and sincerely regret that you have decided to look for another option for your next trip. We hope that in the future you will again give us the chance to offer you the best service and create pleasant memories of your stay. Sincerely, Administration of the English Court Hotel
Positives
My parents were very pleased. Thank you very muchAnswer from Spa Hotel Anglicky Dvur
Dear Vladimir! Thank you for your high assessment of our work. We will be glad to welcome you personally and your parents to Karlovy Vary. See you! Sincerely, the team of the English Court Hotel
Positives
Small hotel in the very center of the resort, Very professional, attentive and responsive staff. We had several unusual situations and the staff helped us with everything and were cooperative. special thanks to the girls who work in the kitchen. Comfortable, clean, spacious. rooms.Negatives
There is all the basic treatment, but limited, no gym.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for taking the time to leave a review of our work, we really appreciate it! We promise to continue to meet your highest expectations! This season we will expand the list of additional procedures in addition to the main treatment package. We wish you good health and all the best. Sincerely, the team of the English Court Hotel
Positives
Convenient location of the hotel. Very friendly, attentive staff. Special thanks to the chef! Absolutely home cooking. Always fresh salads. Lots of different fish. Baked goods.Negatives
The doctor left a very unpleasant impression. She is unfriendly and formal about her duties. She silently prescribes procedures without explaining their purpose and does not correspond to the complaints. The bedding (mattress, blankets, pillows) also leaves much to be desired. Especially the pillows! Old frames do not allow ventilation of the room at night.Answer from Spa Hotel Anglicky Dvur
Good afternoon, thank you for your feedback. We are very glad that you were satisfied with the work of our staff, the quality of food and the location of the hotel. Please accept my apologies for the misunderstanding with the doctor. We will definitely pass on your comments to the hotel director. From now on, we will try to advise guests in more detail during the initial medical examination. We will be sincerely glad to see you again, we hope that next time your vacation will leave only positive impressions. Thank you for helping us become better! Sincerely, the team of the English Court Hotel
Positives
+ Good location + Acceptable equipment + Food (breakfast, dinner) was consistently good, hearty home cooking that was aimed at the Eastern European palate. Breakfast was plentiful, but also a bit unimaginative.Negatives
+ The actual space available to me was decidedly too small in a single room with a king-size bed. It was practically impossible to do more than turn around/undress/change my clothes. Far too little for this price and the claim as a **** hotel. In addition, there is virtually no daylight around the clock. + In the "Anglicky Dvur" (sic!) only the staff at the reception spoke English sufficiently. + Personally, during my stay there were too many poorly educated, conformist "goodies" in the family leisure group in the hotel (95%), for whom even an individual traveler with a cap was an eye-catcher. In my opinion, the colorful, free, diverse world of the many must also be visible and normal in a **** hotel; especially since Karlovy Vary boasts, with very good reason, of its worldwide reputation as a UNESCO world spa town and makes a good living from it. + Overall, the price-performance ratio was to my disadvantage.Answer from Spa Hotel Anglicky Dvur
Dear Mr. Ruppert, Thank you for your feedback. We look forward to your positive reviews about the location, facilities and food. We're sorry that your room didn't meet your expectations - we take your comments seriously and look into ways to improve it. We hope to welcome you again. Kind regards, Anglický Dvůr hotel team
Positives
I liked it very much. I have plans to come again. We recommend visiting.Answer from Spa Hotel Anglicky Dvur
Good afternoon We would like to express our gratitude for your feedback about our work, we really appreciate it! We will do everything possible to ensure that you continue to note only positive aspects in our work. We would also appreciate your recommendations! Best wishes to you. Sincerely, the team of the English Court Hotel
Positives
Wonderful, friendly staff. Delicious food. All liked it.Answer from Spa Hotel Anglicky Dvur
Dear Olga! Thank you for your positive review of the hotel. We are trying for you! We will be glad to see you again as regular guests of our hotel! Sincerely, the team of the English Court Hotel
Positives
We stayed in this hotel for the third time. I liked everything very much. The staff is polite and attentive, especially the waitress girls in the restaurant.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for taking the time to leave a review of our work, we really appreciate it! We promise to continue to meet your highest expectations! We wish you good health and all the best. Sincerely, the team of the English Court Hotel
Positives
Everything was perfect, the hotel staff were all friendly and helpful, the room was well cleaned, special thanks to the medical staff.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for your high assessment of our work. We will be glad to see you again. See you! Sincerely, the team of the English Court Hotel
Positives
In the English courtyard: The rooms are clean, they are cleaned every day, the technical staff is very polite and friendly, the restaurant staff work very well, we thank all the workers, including Anya personally, she is very friendly and responsive. employee. The medical staff Dasha, Yaroslava, Karl the massage therapist are wonderful specialists, I would especially like to thank the reception staff: Bakhtiyar and Zhanna.Negatives
I would like the doctor of the English court to be more good-natured and responsive.Answer from Spa Hotel Anglicky Dvur
Good afternoon, thank you for such a kind review. We are glad that you were able to highly appreciate all our services and the work of our staff. We will be sure to pass on your gratitude to our entire team. We will be glad to see you again! Sincerely, Administration of the English Court Hotel
Positives
Very friendly staff! From the information desk to the service staff, we met only kind and helpful people. Thank you all very much!!!😊👍Answer from Spa Hotel Anglicky Dvur
Good afternoon, thank you for such a kind review. We are glad that you were able to highly appreciate all our services and the work of our staff. We will be sure to pass on your gratitude to the entire team. We will be glad to see you again! Sincerely, Administration of the English Court Hotel
Positives
Everything is great! Great hotel, attentive staff, wonderful cook!!!Answer from Spa Hotel Anglicky Dvur
Dear Elena! Thank you for your positive review of the hotel. We are trying for you! We will be glad to see you again as regular guests of our hotel! Sincerely, Administration of the English Court Hotel
Positives
Friendly staff, variety in food, good medical care...Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for your high assessment of our work. We will be glad to see you again. See you! Best regards, English Court Hotel team
Positives
The salt room and saunas were a delight. Ideal staff. Excellent selection of salads. The location of the hotel is in the city center. The source is a 3-minute walk away. The price for the stay fully corresponds to the services offered. Plus a free 2-hour sightseeing tour from the hotel, a trip to Prague and an evening bath with tea. Now only to the English court! Complete delight.Negatives
There was absolutely no negativity. The number of procedures offered could be increased.Answer from Spa Hotel Anglicky Dvur
Dear Mrs. Drozd! Thank you for your great review, we really appreciate it. It is very valuable to us that you were completely satisfied with your visit to us and rated our work so highly. We promise to continue to meet your highest expectations! Come, we are waiting for you to visit again! PS. We plan to hold a promotion with a gift tour of Karlovy Vary regularly next year!
Positives
Everything was good, staff friendly and helpful, we liked coming backAnswer from Spa Hotel Anglicky Dvur
Dear Edmund, Thank you very much for your positive feedback! We are pleased that you were satisfied with our friendly and helpful staff. It would be a pleasure to welcome you back soon. Kind regards, your Anglicky Dvur team
Positives
In general, the hotel corresponds to the declared 4*. Daily cleaning with replacement of towels. Friendly staff. Good medical department. A good massage therapist (female - unfortunately I don’t know the name), which not all hotels can boast of. Good doctor. Excellent location in the center of the resort area.Negatives
The food is quite modest for a 4* hotel. Poor organization, something constantly runs out and is replenished with a delay. As a result, trays of food often end up empty and you are forced to either wait for more to be brought or make do with what's left.Answer from Spa Hotel Anglicky Dvur
Dear Yavorsky, Thank you for your detailed review of your stay at our hotel. We are sincerely glad that overall your experience was positive and you were able to highly appreciate the level of our treatment, cleanliness and staff. Additionally, we apologize for the inconvenience associated with catering. This is truly a non-standard situation for our service. We immediately took all necessary measures to avoid such situations in the future. Thank you again for choosing our hotel and we hope to see you again in the near future! Best regards, Hotel Director
Positives
Good treatment, friendly staff, good location. Rooms are also goodNegatives
The food was not good; Apart from us, other guests were also not satisfied.Answer from Spa Hotel Anglicky Dvur
Dear Ms Reich, Thank you for your feedback. We are pleased to hear that you were satisfied with the treatment, friendly staff, location and rooms. Your praise is important to us. As a rule, 99% of guests are satisfied with our restaurant, the proof is all the comments and reviews below. We attach great importance to the quality and freshness of our food. We will definitely forward your comment to the chefs. If you have any further comments or would like to provide us with further details, we are happy to assist you. Kind regards, your management team
Positives
Excellent sanatorium. Good food.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for taking the time and leaving a review. We are very pleased that you remembered and enjoyed your stay with us. We look forward to meeting you again! Sincerely, Administration of the English Court Hotel