references
Positives
I really liked the service at the reception and in the restaurant. Especially the girls at the reception are full of praise. It's great that there is always hot tea and a selection of teas. A visit to the thermal pool also added a great new experience. I would like the treatment to be more varied. I liked nurse Dasha the most during paraffin and other procedures, she is so fast, flies straight, and very friendly!Negatives
I would like to have more dietary options, some days there was no choice. And more options for meat dishes, because once for lunch there was only a choice of pork and fish. I can’t eat either one or the other and they just brought me pasta, although they take orders for lunch in advance and it was possible to come up with something.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you very much for your feedback! We are glad that you were able to highly appreciate all our services and the work of our staff. We will definitely pass on your words of gratitude to nurse Dasha and the entire team. Regarding nutrition, we will definitely take your comments into account. We have already developed a new menu in which every day for lunch we provide a choice of a fish dish of carp, tilapia, trout, perch, butterfish, as well as variations of a meat dish of turkey, chicken or beef. We are trying for you! We will be glad to see you again as regular guests of our hotel! Sincerely, Administration of the English Court Hotel
Positives
Very competent receptionist All questions were answered in different languages (English, Technical, Russian and partly German) Very good food, varied and nutritious offerings Very good excursion offers, highly recommended Everything clean and tidy Wonderful wellness area There is something for all ages except children The hotel is fully booked The city is beautiful and it is quiet, no noise from loud carsNegatives
It's a shame that the wellness area only opens at 4:00 p.m., many treatments end after lunchtime, then you could go to the sauna in bad weather, but it only opens at 4:00 p.m The good thing is that the restaurant is still open after dinner is over if you want to drink tea or water, but that's not in the information, you could add that.Answer from Spa Hotel Anglicky Dvur
Dear Ms. Schreiner, Thank you for your detailed feedback! We are very pleased to hear that you were satisfied with our service and that our reception staff were able to answer your questions competently in various languages. We are also pleased that you enjoyed our diverse and nutritious menu. We will take into account your feedback regarding spa opening times and see if there are ways we can improve this to provide more flexibility for our guests. Thank you for your constructive suggestions, and we hope to welcome you back soon! Kind regards, your Anglicky Dvur team.
Positives
Everything was just great!Answer from Spa Hotel Anglicky Dvur
Dear Mr. Askar! Thank you for taking the time and leaving a review. We are very pleased that you remembered and enjoyed your stay with us. We look forward to meeting you again! Sincerely, Administration of the English Court Hotel
Positives
The entire team at the hotel was very friendly and helpful. Appointments for applications well planned. We'd love to come back!Answer from Spa Hotel Anglicky Dvur
Dear Mr. Fabrizius, thank you very much for your fantastic feedback! We are pleased to hear that you really enjoyed your time with us. We wish you all the best and hope to welcome you back soon. Your Anglicky Dvur team.
Positives
Everyone was very nice and friendly. Everything central, 5 minutes walk to colonade. It was very cozy and clean. The food was very tasty.Negatives
It's a shame that there is no pool.Positives
Great location. Wonderful, attentive staff.Negatives
There is no negativity.Answer from Spa Hotel Anglicky Dvur
Good afternoon, thank you for such a kind review. We are glad that you were able to highly appreciate all our services and the work of our staff. We will be glad to see you again! Sincerely, the team of the English Court Hotel
Positives
Very polite staff, procedures were all on time, very clean in the rooms and in the hotel itselfNegatives
This year the meat menu was more modest: mainly mushroom and fish soup, and the second main course was mainly with fishAnswer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for taking the time and leaving a review. We are very pleased that you remembered and enjoyed your stay with us. We always strive to provide a variety of culinary options with an emphasis on healthy eating. We will definitely pass your comment on to the hotel's chef. We look forward to your next visit! Sincerely, the team of the English Court Hotel
Positives
Thank you very much for your hospitality and warm welcome. The food is delicious, the procedures are pleasant and the staff service is simply superb. I would like to come again.Answer from Spa Hotel Anglicky Dvur
Hello Maria! Thank you for your kind words and appreciation of our hospitality. We are very glad that you enjoyed the warm welcome, food, treatments, and quality service. Your feedback inspires us to continue to delight our guests and provide a high level of service. We look forward to your next visit to make your stay memorable and enjoyable again. Sincerely, the team of the English Court Hotel
Positives
We express our heartfelt gratitude to all the medical staff on the 5th floor. For their attention and politeness. These people have big hearts. We thank the kitchen staff for their care. Delicious food, the whole atmosphere is like home. The girls who clean the room. Always clean, happy with them. We wish everyone good health.Answer from Spa Hotel Anglicky Dvur
Alexander, good afternoon! Thank you for taking the time to leave a review of our work, we really appreciate it! We promise to continue to meet your highest expectations! We wish you good health and all the best. Sincerely, the team of the English Court Hotel
Positives
Thanks to all the reception staff. For your welcome, you have created a cozy nest for all visitors. Health and family well-being to everyone. We hope to visit you againAnswer from Spa Hotel Anglicky Dvur
Dear Natalia, thank you for such a kind review. We are glad that you were able to highly appreciate all our services and the work of our staff. We will be glad to see you again! Sincerely, the team of the English Court Hotel
Positives
Thanks to the wonderful hotel! Best in its category. Respect to the cooks and girls in the restaurant - always with attention and a smile. The procedures are high quality, the doctor is attentive. The massage therapist has golden hands and a wonderful character. I want to go back.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for your great review, we really appreciate it. It is very valuable to us that you were completely satisfied with your visit to us and rated our work so highly. We promise to continue to meet your highest expectations! Come, we are waiting for you to visit again! Sincerely, the team of the English Court Hotel
Positives
I would like to say a huge thank you to the entire team of the English Court Hotel. During our two-week stay at the hotel, we felt at home. I would especially like to note the work of the massage therapist, who works miracles. Thanks again to the entire sensitive and caring team. We will be happy to come again.Answer from Spa Hotel Anglicky Dvur
Dear Tatyana, thank you for your high assessment of our work. We will be glad to see you again! See you soon! Sincerely, the team of the English Court Hotel
Positives
Dear staff of the English Court Hotel, we express our gratitude to you for the warm welcome and good-natured attitude. We were very pleased with the kitchen and all the staff, we hope to return next year and to your hotel. Special thanks to the massage therapist for his professionalism, all the girls working in the restaurant, all the medical staff and the hotel administration. We wish you all success in your work and good health.Answer from Spa Hotel Anglicky Dvur
Good afternoon, Irina! Thank you for your positive review of the hotel. We are trying for you! We will be glad to see you again as regular guests of our hotel! Sincerely, the team of the English Court Hotel
Positives
We spent 2 unforgettable weeks at your hotel. We are very grateful to you for your attention and willingness to help. From the first minute of our stay, we were given time, they explained in detail where everything was, where to go. Many thanks to everyone who performed the procedures for us. I would especially like to mention your massage therapist. Thanks to his skillful hands, the pain in my cervical vertebrae, which had tormented me for 3 months, went away. Many thanks to the chefs - the food is delicious, just like at home. Thank you very much again.Answer from Spa Hotel Anglicky Dvur
Good afternoon, Olga. Please accept our sincere gratitude for such kind and warm words addressed to us. We are very, very grateful to you! We will certainly pass on your feedback to the team. We hope to see you again! We promise to provide you with the highest quality services. Sincerely, Administration of the English Court Hotel
Positives
We were very pleased with our stay at the hotel. Very polite and attentive staff, delicious and varied food, good treatments and saunas. I express my gratitude to everyone. Room 303.Answer from Spa Hotel Anglicky Dvur
Hello Olga. Thank you for your great review, we really appreciate it. It is very valuable to us that you were completely satisfied with your visit to us and rated our work so highly. We promise to continue to meet your highest expectations! Come, we are waiting for you to visit again! Sincerely, the team of the English Court Hotel
Positives
Every think was OKPositives
Nice room, excellent service. The treatment and work of the medical staff were excellent. Everything was up to standard. The only drawback is the elevator. This old and slow elevator already requires replacement.Answer from Spa Hotel Anglicky Dvur
Dear Alexander, thank you for your positive review of the hotel. We are glad that you were able to highly appreciate all our services and the work of our staff. We will do everything possible to ensure that you continue to note only positive aspects in our work! Sincerely, Administration of the English Court Hotel
Positives
Very good hotel. The staff is very friendly, fulfills all wishes. Everyone speaks Russian, you just feel at home. Everything is thought out to the smallest detail. 1.You can drink tea in a restaurant 24 hours a day. Tea, sugar, boiling water, thermos - everything is provided at our disposal. The door to the restaurant is open at night too. 2. If the excursion or departure home is early, then you get food with you or bring it yourself: sandwiches, fruit, bottles of water. 3.very tasty and varied food. The cook cooks very tasty food. The breakfasts are wonderful. Non-alcoholic drinks are free. Pies every day, dessert in the evening. I could write two more pages of ode to the cook. Thanks a lot. 4. In my room the refrigerator was making unpleasant sounds, they replaced it the next day with a new one, the toilet seat was not screwed tightly, everything was fixed the same day. 5.2 saunas and a salt room can be visited free of charge every day. Towels and sheets, tea - everything is provided. Super! 6. Free trial entry for an hour to the thermal pool with 8 saunas is also a good deal. I advise you to pay extra and stay longer. 7. From the hotel there is a free tour of Karlovy Vary. It was a very cool idea. 8. Rooms are cleaned every day and on weekends too. Clean and good. Every day you receive a bar of soap and shower gel. This is certainly a lot. I didn't need that much soap. 9. All the necessary and important procedures are there, nothing superfluous. If we wanted some changes in the plan, the head nurse made concessions and changed plans. I arrived with a cold. On the night of departure I fell ill. I was prescribed procedures that can be used for a cold, then I felt better and some procedures were replaced without problems. 10. Many thanks to the manager and of course to all the friendly staff for taking care of us and allowing us to enjoy treatment and relaxation so wonderfully without stress.Negatives
A bit cramped on the medical floor. We need to expand.Positives
Thank you so much for the week of rest! I liked everything very much: food, staff, service, cleanliness and kind attitude. Special thanks to the staff of the medical center for their attentiveness and care. I will be happy to recommend your hotel to all my friends and acquaintances.Answer from Spa Hotel Anglicky Dvur
Good day, Elena. Please accept our sincere gratitude for such kind and warm words addressed to us. We are very, very grateful to you! We will certainly pass on your feedback to the team. We hope to see you again! We promise to provide you with the highest quality services. Sincerely, Administration of the English Court Hotel
Positives
The New Year's Eve was well organized.Negatives
I was left with a very unpleasant impression after talking with the doctor; I was already unaccustomed to rudeness. Compared to previous years, nutrition has worsened. Several times we were offered food left over from previous days. In the “Kneipp path” the water was not changed regularly and was often lukewarm. I have been to the English Dvor Hotel several times, now I will look for another hotel.Answer from Spa Hotel Anglicky Dvur
Dear Ms. Ageeva, Thank you for your feedback. We are very glad that the New Year's Eve went well and the organization of the event left you with a positive impression. Regarding the other comments mentioned above, we further apologize for the inconvenience caused. We guarantee you that we will take all necessary measures to prevent similar situations in the future, as well as improve control over the quality of the services provided. We appreciate your loyalty to our hotel over the past years and sincerely regret that you have decided to look for another option for your next trip. We hope that in the future you will again give us the chance to offer you the best service and create pleasant memories of your stay. Sincerely, Administration of the English Court Hotel
Positives
My parents were very pleased. Thank you very muchAnswer from Spa Hotel Anglicky Dvur
Dear Vladimir! Thank you for your high assessment of our work. We will be glad to welcome you personally and your parents to Karlovy Vary. See you! Sincerely, the team of the English Court Hotel
Positives
Small hotel in the very center of the resort, Very professional, attentive and responsive staff. We had several unusual situations and the staff helped us with everything and were cooperative. special thanks to the girls who work in the kitchen. Comfortable, clean, spacious. rooms.Negatives
There is all the basic treatment, but limited, no gym.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for taking the time to leave a review of our work, we really appreciate it! We promise to continue to meet your highest expectations! This season we will expand the list of additional procedures in addition to the main treatment package. We wish you good health and all the best. Sincerely, the team of the English Court Hotel
Positives
Convenient location of the hotel. Very friendly, attentive staff. Special thanks to the chef! Absolutely home cooking. Always fresh salads. Lots of different fish. Baked goods.Negatives
The doctor left a very unpleasant impression. She is unfriendly and formal about her duties. She silently prescribes procedures without explaining their purpose and does not correspond to the complaints. The bedding (mattress, blankets, pillows) also leaves much to be desired. Especially the pillows! Old frames do not allow ventilation of the room at night.Answer from Spa Hotel Anglicky Dvur
Good afternoon, thank you for your feedback. We are very glad that you were satisfied with the work of our staff, the quality of food and the location of the hotel. Please accept my apologies for the misunderstanding with the doctor. We will definitely pass on your comments to the hotel director. From now on, we will try to advise guests in more detail during the initial medical examination. We will be sincerely glad to see you again, we hope that next time your vacation will leave only positive impressions. Thank you for helping us become better! Sincerely, the team of the English Court Hotel
Positives
+ Good location + Acceptable equipment + Food (breakfast, dinner) was consistently good, hearty home cooking that was aimed at the Eastern European palate. Breakfast was plentiful, but also a bit unimaginative.Negatives
+ The actual space available to me was decidedly too small in a single room with a king-size bed. It was practically impossible to do more than turn around/undress/change my clothes. Far too little for this price and the claim as a **** hotel. In addition, there is virtually no daylight around the clock. + In the "Anglicky Dvur" (sic!) only the staff at the reception spoke English sufficiently. + Personally, during my stay there were too many poorly educated, conformist "goodies" in the family leisure group in the hotel (95%), for whom even an individual traveler with a cap was an eye-catcher. In my opinion, the colorful, free, diverse world of the many must also be visible and normal in a **** hotel; especially since Karlovy Vary boasts, with very good reason, of its worldwide reputation as a UNESCO world spa town and makes a good living from it. + Overall, the price-performance ratio was to my disadvantage.Answer from Spa Hotel Anglicky Dvur
Dear Mr. Ruppert, Thank you for your feedback. We look forward to your positive reviews about the location, facilities and food. We're sorry that your room didn't meet your expectations - we take your comments seriously and look into ways to improve it. We hope to welcome you again. Kind regards, Anglický Dvůr hotel team
Positives
I liked it very much. I have plans to come again. We recommend visiting.Answer from Spa Hotel Anglicky Dvur
Good afternoon We would like to express our gratitude for your feedback about our work, we really appreciate it! We will do everything possible to ensure that you continue to note only positive aspects in our work. We would also appreciate your recommendations! Best wishes to you. Sincerely, the team of the English Court Hotel
Positives
Wonderful, friendly staff. Delicious food. All liked it.Answer from Spa Hotel Anglicky Dvur
Dear Olga! Thank you for your positive review of the hotel. We are trying for you! We will be glad to see you again as regular guests of our hotel! Sincerely, the team of the English Court Hotel
Positives
We stayed in this hotel for the third time. I liked everything very much. The staff is polite and attentive, especially the waitress girls in the restaurant.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for taking the time to leave a review of our work, we really appreciate it! We promise to continue to meet your highest expectations! We wish you good health and all the best. Sincerely, the team of the English Court Hotel
Positives
Everything was perfect, the hotel staff were all friendly and helpful, the room was well cleaned, special thanks to the medical staff.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for your high assessment of our work. We will be glad to see you again. See you! Sincerely, the team of the English Court Hotel
Positives
In the English courtyard: The rooms are clean, they are cleaned every day, the technical staff is very polite and friendly, the restaurant staff work very well, we thank all the workers, including Anya personally, she is very friendly and responsive. employee. The medical staff Dasha, Yaroslava, Karl the massage therapist are wonderful specialists, I would especially like to thank the reception staff: Bakhtiyar and Zhanna.Negatives
I would like the doctor of the English court to be more good-natured and responsive.Answer from Spa Hotel Anglicky Dvur
Good afternoon, thank you for such a kind review. We are glad that you were able to highly appreciate all our services and the work of our staff. We will be sure to pass on your gratitude to our entire team. We will be glad to see you again! Sincerely, Administration of the English Court Hotel
Positives
Very friendly staff! From the information desk to the service staff, we met only kind and helpful people. Thank you all very much!!!😊👍Answer from Spa Hotel Anglicky Dvur
Good afternoon, thank you for such a kind review. We are glad that you were able to highly appreciate all our services and the work of our staff. We will be sure to pass on your gratitude to the entire team. We will be glad to see you again! Sincerely, Administration of the English Court Hotel