references
Positives
I really liked the accommodation: the hotel itself, the staff, the food.Negatives
I didn’t like that some procedures, which were already short, were shortened in time, in particular massage.
Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for your feedback. We are sincerely glad that you liked our accommodation, staff service, and food in the restaurant. We will definitely pass on your comments about the procedures to the head physician, conduct an inspection and take all necessary measures to eliminate such situations in the future. We will be glad to see you again. See you! Sincerely, the team of the English Court Hotel
Positives
Everything was perfect: food, cleaning, atmosphere, accommodation and etc. Definitely will comeback again!Answer from Spa Hotel Anglicky Dvur
Dear Olga, thank you for the fantastic review! We're delighted that you found everything perfect during your stay, from the food to the atmosphere and accommodation. We can't wait to welcome you back soon! With best regards, team of the hotel Anglicky Dvur
Positives
More spa treatments could be prescribed that we would not have to pay extra for.Answer from Spa Hotel Anglicky Dvur
Dear Mr. Forat, we thank you for your feedback and the high rating of 9.5 out of 10 points. Our treatment package includes up to 15 treatments per week, which is above average for other hotels in Karlovy Vary. Additional treatments can be purchased locally upon arrival. Dopor Kind regards, Anglický Dvůr Hotel Team
Positives
The hotel is close to the springs.Negatives
There was no ventilation in the toilet, there were three adults in the room, and for some reason this affected the bad atmosphere.Answer from Spa Hotel Anglicky Dvur
Thank you for your feedback! Thank you for pointing out the advantages of our hotel and for pointing out that the toilet is not ventilated. We will take this into account and try to correct this situation to provide a more comfortable atmosphere for our guests. Please be assured that your comments will be taken into account to improve the quality of our service. Best regards, Anglicky Dvur Hotel team
Positives
I was in the hotel for 6 days. It was very nice. Hotel is located in the heart of Karlovy Vary. There is a mineral water source in a 5-minute walk. The room is very comfortable and clean. Very nicely decorated. Is there everything you need. You can drink tea and sit comfortably in the restaurant all day long. The staff is very polite, helpful and competent. There is also a medical floor. You can get everything you need there. Physiotherapy at a high level. Special masseur Vycheslav. The food is delicious, fresh and varied. I was with 5 friends and everyone can say the same. We'll definitely come back!Answer from Spa Hotel Anglicky Dvur
Dear Ms. Alhasova! Thank you for your wonderful review! We are very pleased to hear that you had a pleasant stay with us and that you enjoyed our hotel. We are particularly proud of our medical floor and are pleased that you were satisfied with the services provided, especially the high-level physiotherapy and the talented masseur Vycheslav. We look forward to welcoming you and your friends back soon! Kind regards, your Anglicky Dvur team
Positives
- Extra wishes were also fulfilled (flowers, champagne, fruit) - Room clean - Staff very attentive if something was missing or needed - Reception is always very helpful and tries very hard to explain everything and to help you in all matters (even if the language is not quite as perfect) - rich buffet in the morning and eveningNegatives
- Hotel not a four star standard (no kettle to make tea or coffee in the room) - Furniture in the room is a bit old - Reception/hotel staff/application staff - hardly/little German-speaking, mostly Russian, some English - There are few parking spaces at the hotel, it's best to book in advanceAnswer from Spa Hotel Anglicky Dvur
Dear Mr. Forschner, thank you for your detailed feedback! We are pleased that we were able to fulfill your extra wishes and that you enjoyed the cleanliness of our rooms and the attentive care from our staff. We note your comments regarding room amenities and age of furniture and will work to make improvements. Thank you also for your praise regarding our rich buffet in the morning and evening. We hope to welcome you back in the future and make your stay even more pleasant. Kind regards, your Anglicky Dvur team
Positives
Very polite staff. Free entry to the sauna without restrictions. It left a pleasant impression. Thank you.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you very much for your feedback! We are glad that you were satisfied with our helpful staff and cozy atmosphere. Your pleasant impression is very important to us. Thank you for choosing our hotel, and we hope to see you again in the near future! With best wishes, the team of the English Court Hotel
Positives
Well, if after two stays in this hotel I want and plan to go there again, that means an absolute positive for me. But if someone likes super class and surroundings, then look for something elseNegatives
sometimes the WI-FI was weakPositives
Location of the hotel is good. staff very friendly. Treatments, especially massages in treatment rooms 2 and 4, are very good professional.Negatives
There was no hot water twice in the morning. But the whole city was affected and it was quickly remedied.Answer from Spa Hotel Anglicky Dvur
Dear Mr. Schmidt! Thank you for your feedback! We are pleased that you liked the location of the hotel and that you found our staff to be very friendly. We are particularly pleased by your recognition of the professionalism of our masseurs in treatment rooms 2 and 4. We hope to welcome you back soon! Kind regards, your Anglicky Dvur team.
Positives
All was good.Negatives
No poolAnswer from Spa Hotel Anglicky Dvur
Dear Mr. Brozmann! Thank you for taking the time to leave a review of our work, we really appreciate it! We compensate for the lack of a pool with a free ticket to the Thermal swimming complex. We will do everything possible to ensure that you continue to note only positive aspects in our work. Best wishes to you! Sincerely, the team of the English Court Hotel
Positives
Everything is wonderful as always.Negatives
There were not enough sockets near the bed in the room.Answer from Spa Hotel Anglicky Dvur
Dear Mrs. Elena, I am very pleased that you remembered and enjoyed your stay with us. We will definitely take your note about sockets into account; we have already forwarded your request to the technical department. We look forward to your return visit and promise to do our best to make your next visit perfect! Sincerely, the team of the English Court Hotel
Positives
The hotel is in the central location. In 5 minutes to water source and main street. Hotel is very clean. The rooms are well furnished and cozy. The staff is very friendly and every guest feels at home. Medical procedures are excellent. Special thanks to the massage therapist Vyacheslav. Food tastes good and varied. All the employees at the reception are professional and friendly, they will take care of all your requests. I can only recommend the hotel. Galina TrigubAnswer from Spa Hotel Anglicky Dvur
Dear Ms. König, thank you very much for your fantastic feedback! We are pleased to hear that you really enjoyed your time with us. We wish you all the best and hope to welcome you back soon. Your Anglicky Dvur team.
Positives
Good afternoon everyone, everything is fine and many thanks to the staff, everyone is very friendly and attentive, I liked it. But if the hotel has the opportunity, I would advise changing the pillows and would like to have pancakes for breakfast. The hotel is well located, not far from the colonnade, everything is convenient. We plan to come again.Answer from Spa Hotel Anglicky Dvur
Hello Elizabeth! Thank you for such a detailed review. We are very glad that you liked our hotel and are planning to come to us again. We will take your comments into account and try to make your stay with us as comfortable as possible. We will be glad to see you again. See you! Sincerely, the team of the English Court Hotel
Positives
Thank you very much! All in all, we came back in a very good mood from the vacation week we spent at the sanatorium. Despite the fact that it rained for most of the week, the vacation was a great success overall precisely because the hotel's location, service and attitude of the staff were excellent. Thanks again and recommend to others. Yvette and VinettePositives
Varied food, good treatment!Answer from Spa Hotel Anglicky Dvur
Dear Mrs. Kalinina! Thank you for your great review, we really appreciate it. It is very valuable to us that you were completely satisfied with your visit to us and rated our work so highly. We promise to continue to meet your highest expectations! Come, we are waiting for you to visit again! Best wishes to you! Sincerely, Administration of the English Court Hotel
Positives
I really liked the service at the reception and in the restaurant. Especially the girls at the reception are full of praise. It's great that there is always hot tea and a selection of teas. A visit to the thermal pool also added a great new experience. I would like the treatment to be more varied. I liked nurse Dasha the most during paraffin and other procedures, she is so fast, flies straight, and very friendly!Negatives
I would like to have more dietary options, some days there was no choice. And more options for meat dishes, because once for lunch there was only a choice of pork and fish. I can’t eat either one or the other and they just brought me pasta, although they take orders for lunch in advance and it was possible to come up with something.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you very much for your feedback! We are glad that you were able to highly appreciate all our services and the work of our staff. We will definitely pass on your words of gratitude to nurse Dasha and the entire team. Regarding nutrition, we will definitely take your comments into account. We have already developed a new menu in which every day for lunch we provide a choice of a fish dish of carp, tilapia, trout, perch, butterfish, as well as variations of a meat dish of turkey, chicken or beef. We are trying for you! We will be glad to see you again as regular guests of our hotel! Sincerely, Administration of the English Court Hotel
Positives
Very competent receptionist All questions were answered in different languages (English, Technical, Russian and partly German) Very good food, varied and nutritious offerings Very good excursion offers, highly recommended Everything clean and tidy Wonderful wellness area There is something for all ages except children The hotel is fully booked The city is beautiful and it is quiet, no noise from loud carsNegatives
It's a shame that the wellness area only opens at 4:00 p.m., many treatments end after lunchtime, then you could go to the sauna in bad weather, but it only opens at 4:00 p.m The good thing is that the restaurant is still open after dinner is over if you want to drink tea or water, but that's not in the information, you could add that.Answer from Spa Hotel Anglicky Dvur
Dear Ms. Schreiner, Thank you for your detailed feedback! We are very pleased to hear that you were satisfied with our service and that our reception staff were able to answer your questions competently in various languages. We are also pleased that you enjoyed our diverse and nutritious menu. We will take into account your feedback regarding spa opening times and see if there are ways we can improve this to provide more flexibility for our guests. Thank you for your constructive suggestions, and we hope to welcome you back soon! Kind regards, your Anglicky Dvur team.
Positives
Everything was just great!Answer from Spa Hotel Anglicky Dvur
Dear Mr. Askar! Thank you for taking the time and leaving a review. We are very pleased that you remembered and enjoyed your stay with us. We look forward to meeting you again! Sincerely, Administration of the English Court Hotel
Positives
The entire team at the hotel was very friendly and helpful. Appointments for applications well planned. We'd love to come back!Answer from Spa Hotel Anglicky Dvur
Dear Mr. Fabrizius, thank you very much for your fantastic feedback! We are pleased to hear that you really enjoyed your time with us. We wish you all the best and hope to welcome you back soon. Your Anglicky Dvur team.
Positives
Everyone was very nice and friendly. Everything central, 5 minutes walk to colonade. It was very cozy and clean. The food was very tasty.Negatives
It's a shame that there is no pool.Positives
Great location. Wonderful, attentive staff.Negatives
There is no negativity.Answer from Spa Hotel Anglicky Dvur
Good afternoon, thank you for such a kind review. We are glad that you were able to highly appreciate all our services and the work of our staff. We will be glad to see you again! Sincerely, the team of the English Court Hotel
Positives
Very polite staff, procedures were all on time, very clean in the rooms and in the hotel itselfNegatives
This year the meat menu was more modest: mainly mushroom and fish soup, and the second main course was mainly with fishAnswer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for taking the time and leaving a review. We are very pleased that you remembered and enjoyed your stay with us. We always strive to provide a variety of culinary options with an emphasis on healthy eating. We will definitely pass your comment on to the hotel's chef. We look forward to your next visit! Sincerely, the team of the English Court Hotel
Positives
Thank you very much for your hospitality and warm welcome. The food is delicious, the procedures are pleasant and the staff service is simply superb. I would like to come again.Answer from Spa Hotel Anglicky Dvur
Hello Maria! Thank you for your kind words and appreciation of our hospitality. We are very glad that you enjoyed the warm welcome, food, treatments, and quality service. Your feedback inspires us to continue to delight our guests and provide a high level of service. We look forward to your next visit to make your stay memorable and enjoyable again. Sincerely, the team of the English Court Hotel
Positives
We express our heartfelt gratitude to all the medical staff on the 5th floor. For their attention and politeness. These people have big hearts. We thank the kitchen staff for their care. Delicious food, the whole atmosphere is like home. The girls who clean the room. Always clean, happy with them. We wish everyone good health.Answer from Spa Hotel Anglicky Dvur
Alexander, good afternoon! Thank you for taking the time to leave a review of our work, we really appreciate it! We promise to continue to meet your highest expectations! We wish you good health and all the best. Sincerely, the team of the English Court Hotel
Positives
Thanks to all the reception staff. For your welcome, you have created a cozy nest for all visitors. Health and family well-being to everyone. We hope to visit you againAnswer from Spa Hotel Anglicky Dvur
Dear Natalia, thank you for such a kind review. We are glad that you were able to highly appreciate all our services and the work of our staff. We will be glad to see you again! Sincerely, the team of the English Court Hotel
Positives
Thanks to the wonderful hotel! Best in its category. Respect to the cooks and girls in the restaurant - always with attention and a smile. The procedures are high quality, the doctor is attentive. The massage therapist has golden hands and a wonderful character. I want to go back.Answer from Spa Hotel Anglicky Dvur
Good afternoon Thank you for your great review, we really appreciate it. It is very valuable to us that you were completely satisfied with your visit to us and rated our work so highly. We promise to continue to meet your highest expectations! Come, we are waiting for you to visit again! Sincerely, the team of the English Court Hotel
Positives
I would like to say a huge thank you to the entire team of the English Court Hotel. During our two-week stay at the hotel, we felt at home. I would especially like to note the work of the massage therapist, who works miracles. Thanks again to the entire sensitive and caring team. We will be happy to come again.Answer from Spa Hotel Anglicky Dvur
Dear Tatyana, thank you for your high assessment of our work. We will be glad to see you again! See you soon! Sincerely, the team of the English Court Hotel
Positives
Dear staff of the English Court Hotel, we express our gratitude to you for the warm welcome and good-natured attitude. We were very pleased with the kitchen and all the staff, we hope to return next year and to your hotel. Special thanks to the massage therapist for his professionalism, all the girls working in the restaurant, all the medical staff and the hotel administration. We wish you all success in your work and good health.Answer from Spa Hotel Anglicky Dvur
Good afternoon, Irina! Thank you for your positive review of the hotel. We are trying for you! We will be glad to see you again as regular guests of our hotel! Sincerely, the team of the English Court Hotel
Positives
We spent 2 unforgettable weeks at your hotel. We are very grateful to you for your attention and willingness to help. From the first minute of our stay, we were given time, they explained in detail where everything was, where to go. Many thanks to everyone who performed the procedures for us. I would especially like to mention your massage therapist. Thanks to his skillful hands, the pain in my cervical vertebrae, which had tormented me for 3 months, went away. Many thanks to the chefs - the food is delicious, just like at home. Thank you very much again.Answer from Spa Hotel Anglicky Dvur
Good afternoon, Olga. Please accept our sincere gratitude for such kind and warm words addressed to us. We are very, very grateful to you! We will certainly pass on your feedback to the team. We hope to see you again! We promise to provide you with the highest quality services. Sincerely, Administration of the English Court Hotel
Positives
We were very pleased with our stay at the hotel. Very polite and attentive staff, delicious and varied food, good treatments and saunas. I express my gratitude to everyone. Room 303.Answer from Spa Hotel Anglicky Dvur
Hello Olga. Thank you for your great review, we really appreciate it. It is very valuable to us that you were completely satisfied with your visit to us and rated our work so highly. We promise to continue to meet your highest expectations! Come, we are waiting for you to visit again! Sincerely, the team of the English Court Hotel