references
Positives
As always everything is great!Negatives
There is no ramp at the entrance to the hotel.Answer from Spa Hotel Anglicky Dvur
Уважаемый Марк, спасибо за высокие оценки качества услуг, питания и работы персонала нашего отеля. Мы уже утвердили срок на пристройку пандуса при входе в отель. Надеемся Вы сможете лично оценить нашу работы уже при следующей поездке в Карловы Вары! С наилучшими пожеланиями, Hotel Manager
Positives
We liked everything. Very good location, friendly and helpful staff. The food is simply excellent, in 10 days the dishes were not repeated even once. The environment is conducive to walking, very clean air, beautiful nature. All this together has a very positive effect on the body. We are very pleased with our stay at the English Court sanatorium. Thank you very much. We'll try to come back again.Answer from Spa Hotel Anglicky Dvur
Уважаемая г-жа Назырова, спасибо за максимальную оценку Вашего пребывания в отеле Английский Двор. Мы очень рады, что наш отель смог удовлетворить все пожелания, ради которых люди приезжают в Карловы Вары. Всегда будем рады Вас снова приветствовать в нашем отеле. С уважением, Hotel Manager
Positives
The accommodation is exactly what we wanted. Very good specialist in pneumopuncture.Negatives
- boorish attitude of the head nurse! Rude, does not want to meet vacationers halfway. The nurses are very loud and constantly communicate with each other during procedures, making it uncomfortable. All procedures are reduced in time to 10-15 minutes. In their free time, they try to do unscheduled procedures for 200 CZK. Put on the conveyor. During oxygen therapy, the chairs are uncomfortable, squashed, and do not provide vitamins or even WATER during this procedure. My question is why? They answered - this is a 3 star hotel!!! Sorry, do not do this procedure either as or at all, since 8 you are 3 stars. In the restaurant for 10 days of stay - 2 pastries and then a dry terrible cupcake, but other dishes are good!!! And one more thing: why are fruits cut? Cut bananas are black, oranges are dried...Answer from Spa Hotel Anglicky Dvur
Добрый день! Кресла новые уже заказали. Процедуры внеплановые не проводим и не берем за это деньги. Спасибо. С ув. Павлина.
Positives
I love Karlovy Vary very much, we feel great after the treatment. Water and gas injections are great. This is not the first year we have been relaxing in the English Court. Everything is fine. Thank you all very much! We returned tonight. We'll come again.Positives
We are resting for the second time. Excellent location of the hotel, next to the springs. Impeccable work of the reception service, especially many thanks to Irzhena and Yuri for their attention and hospitality. Nice rooms, cleanliness and order, no complaints. Excellent food. There was an atmosphere of good relaxation and good mood throughout.Negatives
NoPositives
Very good hotel. Excellent location, good medical facilities, excellent food, tasty and varied... Comfortable room. At the reception there is a friendly Yura, who immediately creates a cordial, homely atmosphere and is always ready to help. There is a most beautiful city all around, revealing a new side with every walk.Positives
Everything was at the highest level. Liked everything . We want to come againPositives
The dry baths are very good and the staff is very helpful. The reception is responsive and many thanks to the entire hotel for the relaxation. Especially Yuri and the girls at the dry baths.Negatives
Procedures reduced to 10 minutesPositives
We stayed for 12 days in a two-story room with three of us. In fact, this is one room with very high ceilings, which was divided in half in height. In winter you can ventilate well and sleep. In summer it will most likely be very stuffy. Attentive and polite staff. The food was top notch. The cook cooked very well and tasty. It would be nice if you could choose between half board breakfast-dinner and breakfast-lunch. Since there were holidays, we often had dinner with friends from other hotels somewhere in a restaurant. The location is very convenient. Nearby is the Colonnade and all the springs. There are 5 parking lots near the hotel. Reservations must be made immediately along with your hotel reservation. Otherwise, you may be left without parking near the hotel. There are other parking lots, open or underground.Negatives
There is a sauna and Turkish bath. The sauna itself is in good condition. The Turkish bath is in a terribly dirty state. It is not possible to use due to dirt and unpleasant odor. It is impossible to stay in the rest areas after the sauna, because... the furniture for relaxation is all old and about to break, the ceiling is peeling and threatens to fall on your head. Urgent repairs and replacement of furniture are needed. We arrived the day before the holidays and we were informed by the doctor and the head nurse that during our stay they would not have time to do a blood test. Which turned out to be untrue. Because after lengthy discussions, one of the three people finally got the analysis done. No one even bothered about any compensation for the paid and not performed blood test. It’s not clear why declared and paid for procedures need to be fought out?Positives
A small cozy resort. The medical staff is responsive and friendly, they can take you to procedures earlier than the appointed time, sometimes this is very convenient. The food was varied, the dishes were not repeated in two weeks. The rooms are warm, we slept with the window open (we visited in January). The room was two-room, we had a 15-year-old daughter with us, very comfortable accommodation, each on its own territory. We took coupons for a free visit to the salt cave in Lazne 5, but did not go to the pool.Negatives
The windows faced the roadway, and since it was stuffy in the room, we slept with the windows open, so from 5 in the morning we no longer slept, as the municipal services for collecting and removing garbage began to work, it was too noisy. Also, in our opinion, the pillows were not comfortable, they were somewhat lumpy (but this is most likely our nit-picking). When we booked the sanatorium, we had laboratory tests included in the price for all three of us, but the doctor said that they wouldn’t do tests on a 15-year-old girl, I still didn’t understand the reason (there may be a different methodology for conducting a biochemical blood test between an adult and a teenager, I Don't know).Positives
Everything is great! I left a positive review in the hotel book. The sanatorium is excellent! The service is excellent!Negatives
Steps! It's hard to lift your suitcase up the stairs. I think this is not very good. I can’t even imagine how a disabled person could get up to the hotel.Positives
I have stayed at this hotel 2 times. Good, hearty breakfasts, lunch and dinner: you choose the main course, your choice of side dish. Compared to last year, we added breakfast pastries and fruit. Renovated medical department, good treatment, but there are some nuances. The doctor examined me the first time and the second time. One procedure didn’t work for me, but I changed it without any problems. The tests were done once, and then I received the results at the appointment.Negatives
Room: it was blowing very strongly from the window, the bed was next to the window and the radiator, not even a meter from the radiator. As a result, you close the windows with curtains so that it doesn’t blow, it’s hot from the radiator when it’s running, plus you can’t reduce them, they work, as I understand, every 20/30 minutes and the room becomes completely cool, you close the radiator and it blows. The safe didn't work. Wifi didn’t really work, if instant messengers and social networks were ok, then I couldn’t watch a movie in the evening. The shower does not have closing doors like in the video, but a curtain. The taps in the sink were leaking heavily, and as a result, all day long a large puddle formed on the shelf. The bathroom is cramped, the toilet is located opposite the radiator, you have to wriggle around, it was uncomfortable. Food: onions in all salads, sometimes in potatoes and omelettes. Cleaning: in 10 days the linen was not changed. It got so funny that I was looking for a cleaning lady, because... There was no toilet paper in the room :) Treatment: nurses changed to -1. I focused on inhalations, but the standards for cleaning inhalers and basic hygiene were not followed. Small tubes are not changed after a person, I was shocked. Previous nurses changed it in front of you with tweezers, but here, if they changed it, it was with their hands, yeah, just after cleaning the bathtubs, they didn’t change it at all. A lot of water accumulated in the tubes/hoses, which is simply unacceptable. Honey. my sister made a mistake on parafango where I should put it, she also argued, in the end she read it and, without apologizing, changed it after 5 minutes. Funny. It’s unpleasant to listen to nurses arguing with each other in front of patients. For some reason, a paid massage lasts not 20 minutes, but 15. Probably the situation with inhalers was the last straw, when my inhaler failed, because... When I coughed, I lowered the hose and the water poured out, then the blonde nurse pulled my hand back and was rude, saying that I was spinning the wheels on it. I will say goodbye to this hotel forever.Answer from Spa Hotel Anglicky Dvur
Добрый день, после отъезда пациентки был номер проконтролирован. На окна мы поставили прокладки от ветра, номера каждый пятый день убираются, в ванной комнате краны отремонтированы. На бальнео отделении было проведено совещание. Спасибо . С уважением Павлина :
Positives
This is the third time my wife and I have vacationed in this hotel. I really like the ratio of price and quality of service, the staff is polite and efficient, any questions and requests were resolved in a timely manner. We recommended the hotel to our friends and colleagues.Positives
My stay at the hotel left a very good impression. Thank you very much!Positives
It was received very well. The doctor and medical staff are very attentive and professionalism is at a very good level. The restaurant, food and service are excellent. I enjoyed my stay at the English Dvor sanatorium. Thank youNegatives
No consPositives
Hotel location. The maids' work is good. Good, varied cuisine.Negatives
There are two options for a triple room in this hotel - consisting of two rooms on the same floor or the second room is located on the second floor, where you need to climb a staircase with wobbly railings. Despite the fact that we asked in advance to give the first option, and our age was far from young, we were accommodated in a 2-story building. It was agony to climb to the second floor every time. It was cold in the room, we caught a cold. The water coming out of the shower is either sharply hot or icy, despite regulation. The medical staff behave disgustingly. I am a doctor myself. But such an attitude towards the patient is not acceptable; during the initial examination, the doctor did not even properly examine Jahodova. She prescribed a procedure for dry carbon dioxide baths, and during the first procedure I almost suffocated. The nurse tied the tourniquet tightly around his neck and left. It was a nightmare. It was impossible to get through to a doctor with a complaint and a request to change the procedure. After that, I visited carbon dioxide baths 4 more times and made a tourniquet on my torso. On January 5, my procedure was canceled after learning that I was unhappy. The doctor didn’t see me about this, she just took it and canceled it at the 6th procedure.... this should be decided at a doctor’s appointment, but not like that and why did I pay for the treatment in full, but received... not to mention the doctor, The attitude of the nursing staff is very superficial, everything is put on stream. We have previously vacationed in Salvatore several times, excellent attitude, wonderful staff. I will definitely never go to the English Court again. I really didn't like it. I will never recommend this hotel to anyone. Either something has changed in Karlovy Vary in the 5 years when we came, or this is just such a hotel. I think it will be completely different in Bristol. And when we compared the prices at Bristol Palace and the English Court, they were equivalent. The level in the English court is simply terrible. The price does not correspond to the quality.Answer from Spa Hotel Anglicky Dvur
Добрый день! Всегда старайемся исполнять желания наших гостей, медсестры всегда конролируют состояние пациернтов на процедурах и переспрашивают самочуствие. Очень жаль, что Вам у нас не понравилось : Спасибо. С уважением Павлина :