references
Positives
The location of the Hotel is good, it is possible to walk to the springs, which is necessary when relaxing and at the same time receiving SPA treatments. The procedures are standard, everything is in moderation and on schedule. Many procedures are located on the 5th floor, walking is a wonderful exercise, which brought joy (especially if there is an elevator), forcing yourself to move is wonderful. I was very pleased with the pool membership. Pleasant, helpful staff, my room was spacious, I was pleased with the sufficient number of hooks in the bathroom and the bathroom equipment. For the month of November, the Hotel was warm, which created a feeling of comfort. Excellent cuisine, 8 varieties of salads, 3-4 side dishes, 2 types of hot soups for lunch, you want to try everything, but this is not physically possible. Low bow to the chefs for their art of cooking. This Hotel is a worthy place for relaxation and treatment in Karlovy Vary, I can recommend it to my friends.Negatives
- in my room the card (key) reader was buzzing very loudly, I had to take the key out at night and then there was perfect silence, although there was an elevator next to the room. - very tasty food, but even trying a little bit of everything is impossible, it turns out to be gluttony.
Positives
I liked everything very muchNegatives
There was no negativityPositives
Thank you very much for the very nice welcome! I liked everything - transfer; hotel location; quiet, warm, clean, comfortable room; varied, tasty and plentiful food; very friendly attitude of all hotel staff; all medical procedures prescribed by the doctor.Negatives
There was no negativityPositives
Everything was wonderful, I didn’t even expect such a warm welcome. The staff was polite, liked the cozy room, balanced meals, honey. The staff is attentive, I didn’t want to leave. I really want to come again in 2018 and I recommend the English Court Hotel to everyone.Negatives
NoPositives
good location, nearby springs and a wonderful walking area along the Tepla River, very friendly and positive medical staff who work on the 5th floor, in the bathroom department - not very good, as if we were disturbing them. Daily cleaning and change of towels as needed.Negatives
The food was disappointing: it is considered to be dietary, but this is far from the case. For breakfast, you could offer cheesecakes, casserole, pancakes or pancakes, rather than just an omelet and sausages. Very salty and peppery, the portions are large for those who wish, although you can add 1/2. Although we tried to choose something that was as close to the diet as possible, there was nothing to choose from, my stomach often hurt, I had to limit myself to a side dish and salad, my husband got food poisoning and was sick for a day. It seems that there is no nutritionist at the sanatorium. And the dining room staff is very attentive and friendly. It’s difficult to understand by the name, and once they bring it, you can’t replace it.Answer from Spa Hotel Anglicky Dvur
Добрый день, уважаемый господин Молчанов! В первую очередь хотелось бы поблагодарить Вас за высокую оценку работы нашего персонала. Разрешите разъяснить несколько моментов по указанным Вами "минусам". 1. Буфет на завтрак достаточно разнообразный. Имеется возможность выбора как соленых, так и несоленых блюд. К сожалению, угодить абсолютно всем гостям невозможно, но мы стараемся:) Например, мы ввели в меню оладьи (1 раз в неделю). 2. Нам очень жаль, что во время своего пребывания Вы не сообщили о своих проблемах ни персоналу в ресторане, ни доктору. Когда клиенты обращаются к нам с проблемой во время своего пребывания, мы всегда стараемся решить ее на месте и создать наиболее подходящий вариант питания / лечения для клиента. Решать что-то постфактум, к сожалению, невозможно. 3. Что касается проблем с названиями блюд: Вы всегда можете обратиться к персоналу за разъяснениями и они обязательно все объяснят. Мы очень надеемся, что если Вы еще раз решите посетить наш отель, у Вас не возникнет недопонимая и останутся только положительные эмоции.
Positives
All liked it. Good location of the hotel, wonderful menu, friendly staff, decent treatment.Negatives
NoPositives
Everything is just great and wonderful. Everyone is pleasant and polite: at the reception desk, honey. staff in the restaurant. The quality of food is very tasty! The medical workers are great professionals. The maids clean quickly and efficiently. Close to the springs. I am very pleased with everything! Thank you!Positives
This is not the first time in Karlovy Vary, we have always booked a 4* hotel, but this time, due to objective reasons, the 3* English Dvor hotel was booked. And to be honest, I was very pleased; I did not expect such a reception and such service. Both the treatment (procedures) and the food and the attitude of all the staff were at a good level. During the procedures, Marcela was always greeted with a smile, in the restaurant Alena was always welcoming, at the reception Yuri was always happy to help. But I would especially like to mention the reservation manager Denisa, who fulfilled all my wishes for a good holiday and a great stay at the hotel. Sanatoriums, as always, is on top, everything is impeccable and punctual! THANK YOU VERY MUCH!!! I don’t understand people who come for 5 days but want to have 20 procedures and write negative reviews.Negatives
NOPositives
Many thanks to the entire hotel team for their attentive and warm attitude during our stay at the hotel. We were completely satisfied with the accommodation, food and cleaning.Negatives
The only negative was that we were at the hotel during the renovation and were not able to see the final result. How to transform a hotel after renovation for Christmas and New Year.Positives
Everything is great. Very friendly attitude of absolutely all the staff.Negatives
There are no cons)).Positives
Hotel location, medical care.Negatives
The hotel is currently undergoing renovations in the dining room, the area has been reduced, there are drafts, there is a lot of construction smell, workers move around during breakfast, lunch and dinner. We believe that this is a complete disregard of the hotel management for guests and unsanitary conditions. Compared to our previous visit to this hotel, the food has worsened, primarily in the main dishes. We will not go to this hotel again.Answer from Spa Hotel Anglicky Dvur
Уважаемая госпожа Стрекаловская, Нам очень жаль, что реконструкция ресторана так негативно повлияла на Ваш отдых. Частичная реконструкция ресторана длилась всего 14 дней и мы делали все возможное, чтобы она не сильно повлияла на рабочий процесс. Мы понимали, что некоторым гостям может не понравится факт реконструкции, поэтому мы предлагали различные альтернативы: питание в соседних отелях или же обед/ужин в номер. Мы думаем, что с нашей стороны мы попытались войти в положение гостей, но, к сожалению, Вы не выбрали ни одну из предложенных возможностей. В данный момент реконструкция почти закончена и мы надеемся, что она повлияет на наш ресторан с позитивной точки зрения и наши гости будут намного больше довольны сервисом и блюдами. Очень жаль, что Вы больше не посетите наш отель и не сможете оценить все плюсы обновленного ресторана, который мы делали в первую очередь для наших постоянных клиентов. Předem mockrát děkuji, Kramlová Denisa Rezervační oddělení Hotel***Anglický dvůr
Positives
The staff and the hotel itself left a very good impression. The organization of recreation, food and treatment is excellent. All procedures are provided strictly on time, so there are no queues. Very good location of the hotel, no noise and close to the source. This was my first time in Karlovy Vary, and I think I was lucky with the hotel. I think that next time I would gladly relax in the English Courtyard. I will recommend him to friends and acquaintances! Thank you!Positives
Excellent location of the hotel. Good treatment. The staff is very friendly. All liked it.Negatives
NoPositives
Considering that the hotel is 3 stars, the treatment corresponds to this. We liked.Negatives
I would like the procedures to last at least 25 minutes, especially baths and massages. I know for sure that in other sanatoriums the duration of procedures is 25-30 minutes (in Jáchymov, for example)Negatives
They begged for treatment to be added. They didn’t want to prescribe anything on their own. The massage is disgusting, they just pat you on the back. Some people have an oxygen dry pool, but others don’t even have that. The approach to prescribing treatment is not clear. The aggressive doctor was caught. In the dining room, the staff is rude and clears the table with dissatisfied faces, rattling plates and throwing cutlery from the table in front of your nose. In general, a solid "-3".Positives
I liked the hotel. Varied, tasty food, friendly staff, standard range of treatment procedures. I would like to come to the hotel again.Negatives
There were no negative aspects. Everything is fine.Positives
Once again, a stay at the sanatorium leaves only positive emotions: friendly staff, excellent location, convenient schedule of procedures, varied dietary meals, including fresh juices, kefir in the evening, a rational combination of dishes to choose from. We dream of returning here again in the spring.Negatives
Please add a foot towel, this is a necessary personal hygiene item!Positives
Nice, cozy, perfectly located hotel! Friendly staff. I would especially like to mention the restaurant workers. Delicious and varied dishes, friendly waiters.Negatives
The work of the head nurse: long waits for appointments, uneven distribution of procedures, difficulties rescheduling procedures.Positives
The hotel left a very pleasant impression. Going on vacation and treatment with a friend, to be honest, I was counting on the worst option. But fortunately, our fears turned out to be in vain, which we are incredibly happy about. We arrived late in the evening and were warmly greeted at the reception by Yuri, who told us about the hotel, treatment and food in an easy and accessible manner, then carried our suitcases to the room, helped us look around the room and figure out the wi-fi. We were simply happy with such a reception. We are, one might say, avid travelers; we have lost count of how many times we have traveled abroad. We have been in different countries and on different continents, in 3-star and 5-star hotels, but we have not seen such a reception. Let us also note that Yuri managed to build a dialogue with us so naturally and at home that we decided: “We were WAITED here.” The varied menu in the restaurant, the work of the medical staff, and the cleaning of the room did not cause any comments. You can say: “There’s nothing to complain about.” Since this is our first time in Karlovy Vary, we cannot give an assessment to other hotels; perhaps, in other hotels the meeting, relaxation and treatment of guests are also well organized, and what caused us positive emotions is the norm for others, but we can safely say, that we were satisfied with the choice of hotel, vacation and treatment. Thank you to everyone who took care of us for two weeks. Sincerely.Negatives
Did not notice.Positives
In general, the rest and treatment went very well. Thanks to everyone and sanatorium com. Just don't increase your prices and you will lose customers.Negatives
After reading very good reviews I expected more. For some reason there are slightly fewer procedures than elsewhere.Positives
I really like the rest and treatment in the sanatorium, which I have already been to three times and next time I will go to the English Court. The welcome of vacationers, the attitude of the staff is excellent, the food is above all praise - thank you very much to the cooks and waiters for the excellent service.Negatives
The room was not cleaned very well, the carpets were dusty, especially in the corners of the room.Answer from Spa Hotel Anglicky Dvur
Уважаемая Раиса Ступак, благодарим Вас за отзыв. Мы проверили ковер в Вашем номере и в данный момент он в полном порядке. Убедительная просьба: в следующий раз, (а мы надеемся, что он обязательно случится), решать такие проблемы сразу же, находясь в отеле, в таком случае персонал может зафиксировать проблему и принять необходимые меры.
Positives
Nice, cozy hotel with a great location. Friendly and caring hotel staff, both medical and maintenance. Special thanks to the reservation manager Denisa for her attentive attitude to the request to make changes to the stay program.Negatives
The restaurant leaves much to be desired. Recommendations: - complement the set of plates with larger snack bars (the existing dessert plates are too small; - increase the assortment of juices to at least two; - supplement the dinner with butter and some pastries. The staff should dress more smartly (can be uniform, as if in a uniform).Answer from Spa Hotel Anglicky Dvur
Уважаемый Дмитрий Коваленко, благодарим за Ваш отзыв, надеемся, что мы еще обязательно встретимся! Что касается Вашего замечания по поводу одежды персонала, мы в курсе данного нюанса и в данный момент работаем над его исправлением, спасибо за то, что обратили на это внимание. По поводу тарелочек: количество тарелочек никаким образом не ограничено и Вы можете взять столько тарелочек и, соответственно, закусок, сколько захотите. На обеде и на ужине обязательно имеется и 2 сока и выпечка.
Positives
I liked literally everything, starting with the location of the hotel, decent clean rooms, comfortable beds, friendly service and medical staff, medical procedures, and especially the cuisine, everything is incredibly tasty and varied.Positives
Everything was wonderful: all procedures were on time, no waiting, the schedule of procedures was convenient, thanks to all the nurses performing the procedures. The medical staff, reception staff, and waiters in the restaurant are friendly and welcoming. Special thanks to the chefs for the varied and very tasty preparation of first and second courses. I will recommend the hotel to my friends and acquaintances, and perhaps I myself will come to this hotel for treatment.Negatives
No negativityPositives
Everything is fine!!! We will definitely come again! Thank you!Negatives
Replacing the massage therapist during the provision of the service is not acceptable! It is necessary not to allow vacationers to come to the dining room in outerwear and pick up salads and other food! The elders in the dining room are not fulfilling their responsibilities in this matter!Answer from Spa Hotel Anglicky Dvur
Уважаемый Игорь Егоров, благодарим за то, что обратили внимание на такие детали. Мы полностью согласны с Вами в вопросе верхней одежды в ресторане, однако, не всегда удается во время обратить на это внимание гостя, к сожалению, некоторые клиенты не обращают внимание на просьбы персонала. Что касается вопроса с заменой массажиста: это нормальная практика, которая зависит от актуальной ситуации (например массажист может заболеть или уйти в отпуск) и от загруженности отеля на данный момент.